2,782 Family Services jobs in Kenya
Director of Community Outreach & Support
Posted 20 days ago
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Job Description
Our client, a leading non-profit organization dedicated to community empowerment, is seeking a passionate and experienced Director of Community Outreach & Support. This fully remote position offers a unique chance to lead impactful initiatives and connect with diverse communities from anywhere. You will be responsible for developing, implementing, and overseeing comprehensive outreach strategies aimed at engaging community members, identifying their needs, and delivering essential support services. Key responsibilities include building and maintaining strong relationships with community leaders, local organizations, and government agencies; designing and executing outreach programs; managing a remote team of community liaisons; and ensuring the effective delivery of social services. The ideal candidate will possess a Bachelor's or Master's degree in Social Work, Public Health, Community Development, or a related field, with a minimum of 7 years of experience in community engagement, program management, and leadership. Proven success in developing and implementing strategic outreach plans and a deep understanding of social issues and community dynamics are essential. Excellent interpersonal, communication, and negotiation skills are required, along with the ability to inspire and motivate teams in a virtual environment. Experience with CRM software for managing community interactions and data is a plus. We are looking for a compassionate, results-oriented leader who is committed to social justice and community well-being. This is an exceptional opportunity to make a significant difference in people's lives and drive positive social change within a flexible, remote work setting. Join our dedicated team and lead initiatives that uplift and strengthen communities. While this role is fully remote, occasional travel within the designated service areas may be required to facilitate key engagements. This role is critical for our efforts in regions including **Garissa, Garissa, KE**.
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Program Director - Community Outreach and Support (Remote)
Posted 3 days ago
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Job Description
Our client, a dedicated non-profit organization committed to social impact, is seeking an experienced and compassionate Program Director. This role is fully remote, allowing you to lead vital community outreach and support initiatives from anywhere. You will be responsible for designing, implementing, and managing programs that address critical community needs and promote positive social change. This position requires a deep understanding of non-profit management, program development, grant writing, and stakeholder engagement. Key responsibilities include developing program goals and objectives, overseeing budgets, and ensuring efficient resource allocation. You will lead and mentor a team of program coordinators and volunteers, fostering a collaborative and mission-driven environment. Strong analytical skills are needed to monitor program performance, evaluate impact, and report outcomes to stakeholders and funding bodies. Experience in advocacy, community organizing, and building strategic partnerships with other organizations and government agencies is highly desirable. We are looking for a visionary leader with exceptional communication, interpersonal, and problem-solving skills, capable of inspiring action and driving meaningful results. A passion for the organization's mission and a commitment to serving vulnerable populations are essential. This is a unique opportunity to make a significant contribution to the charitable sector and create lasting positive change in the community, all while enjoying the benefits of a remote work arrangement. Join our client and help us build a stronger, more supportive future for all.
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Community Program Manager - Outreach & Support
Posted 10 days ago
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Job Description
Our client is seeking a dedicated and experienced Community Program Manager to oversee and implement vital outreach and support programs. This role is central to fostering positive community relationships, identifying needs, and connecting individuals and families with essential resources and services. You will be responsible for developing, coordinating, and managing a portfolio of community-based initiatives, ensuring they meet organizational goals and community needs. Key duties include strategic planning for outreach activities, managing program budgets, and evaluating program effectiveness through data analysis and feedback mechanisms. Building and maintaining strong partnerships with local organizations, government agencies, and community leaders will be a core aspect of your role. You will lead a team of community outreach workers, providing guidance, support, and professional development opportunities. The ideal candidate possesses exceptional leadership, communication, and interpersonal skills, with a proven ability to engage diverse populations and build consensus. A background in social work, community development, public administration, or a related field is essential. Strong project management skills, including the ability to manage multiple projects simultaneously and meet deadlines, are required. Experience in fundraising and grant writing may be an advantage. You will be instrumental in driving social impact and creating positive change within the **Machakos, Machakos, KE** community. This position requires regular in-person engagement and local travel.
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Senior Social Worker - Child Welfare and Family Support
Posted 20 days ago
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Job Description
Our client, a leading non-profit organization dedicated to enhancing community well-being, is seeking a compassionate and experienced Senior Social Worker to join their remote family support team. This crucial role involves providing expert guidance, case management, and therapeutic interventions to children and families facing complex challenges. As a Senior Social Worker, you will leverage your expertise to advocate for vulnerable populations and promote positive outcomes through a remote-first approach.
Responsibilities:
Responsibilities:
- Conduct comprehensive psychosocial assessments to identify the needs of children and families, developing individualized service plans.
- Provide direct case management services, including crisis intervention, counseling, and support to clients in navigating social services systems.
- Facilitate access to community resources, such as housing, healthcare, education, and employment assistance.
- Develop and implement evidence-based therapeutic interventions to address issues such as child abuse, neglect, trauma, and family conflict.
- Advocate for the rights and needs of children and families within legal, educational, and social service systems.
- Maintain accurate and confidential client records, documenting progress, interventions, and outcomes in compliance with agency standards and legal requirements.
- Collaborate with a multidisciplinary team, including educators, healthcare providers, legal professionals, and other social service agencies, to ensure coordinated care.
- Provide supervision and mentorship to junior social workers and interns, offering guidance on complex cases and professional development.
- Organize and facilitate support groups and psychoeducational workshops for clients and community members.
- Stay informed about current research, best practices, and policy changes relevant to child welfare and family services.
- Participate in case consultations, team meetings, and professional development activities.
- Engage in advocacy efforts to promote systemic change and improve social conditions for vulnerable populations.
- A Master's degree in Social Work (MSW) or a related field from an accredited institution.
- Registered Social Worker (RSW) or equivalent professional license/certification in Kenya.
- A minimum of 5 years of post-MSW experience in child welfare, family services, or community social work.
- Demonstrated experience in conducting psychosocial assessments, crisis intervention, and therapeutic counseling.
- In-depth knowledge of child development, family dynamics, and relevant legal frameworks.
- Strong understanding of community resources and referral processes.
- Excellent interpersonal, communication, and active listening skills.
- Proficiency in case management software and electronic record-keeping.
- Ability to work independently, manage a caseload effectively, and maintain professional boundaries in a remote setting.
- Commitment to social justice, cultural competence, and ethical practice.
- Experience in supervision and mentorship is highly desirable.
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Community Outreach Coordinator - Vulnerable Persons Support
Posted 10 days ago
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Job Description
Our client is a dedicated organization committed to enhancing community well-being and requires a compassionate and proactive Community Outreach Coordinator. This is a fully remote role, focusing on identifying and supporting vulnerable individuals and families within underserved communities. You will be instrumental in building strong relationships with community members, local organizations, and stakeholders to assess needs and connect individuals with available resources and services. Responsibilities include developing and implementing outreach programs, organizing workshops and information sessions, and providing direct support and advocacy for clients. You will maintain detailed records of interactions, track client progress, and report on program outcomes. The ideal candidate possesses exceptional interpersonal, communication, and active listening skills, with a deep empathy for individuals facing challenging circumstances. A proven ability to build trust and rapport within diverse communities is essential. Experience in social work, community development, counseling, or a related field is highly desirable. Familiarity with local social support systems and available resources is a significant advantage. You must be highly organized, self-motivated, and capable of managing your workload effectively in a remote environment. The ability to work independently while also collaborating with remote team members and partner organizations is crucial. A Bachelor's degree in Social Work, Sociology, Psychology, or a relevant field is required. This role offers a unique opportunity to make a tangible difference in people's lives while enjoying the flexibility of working from home. We are seeking an individual with a genuine passion for social justice and a commitment to empowering communities.
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Community Outreach Coordinator, Elderly Support Programs
Posted 15 days ago
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Job Description
Our client, a dedicated non-profit organization focused on social welfare, is seeking a compassionate and driven Community Outreach Coordinator for their Elderly Support Programs. This is a fully remote position, allowing you to connect with and support seniors from the comfort of your home. You will be responsible for developing and implementing outreach strategies to connect with elderly individuals and families in need of support services. This includes identifying community needs, building relationships with local community leaders, and organizing virtual information sessions and support groups. You will serve as a primary point of contact for seniors, providing information about available resources, such as healthcare assistance, social activities, and in-home care options. Case management and follow-up to ensure needs are being met will be a key aspect of the role. The ideal candidate will have a strong background in social work, community development, counseling, or a related field. Previous experience working with seniors or vulnerable populations is highly desirable. Excellent communication, interpersonal, and active listening skills are essential for building trust and rapport. You must be empathetic, patient, and possess a genuine desire to help others. Proficiency in using digital communication tools, such as video conferencing platforms (Zoom, Google Meet) and social media, is required. The ability to work independently, manage your time effectively, and maintain detailed records of interactions and client progress is crucial. This role requires a proactive approach to identifying and addressing the diverse needs of the elderly community. You will play a vital role in ensuring that seniors have access to the support and resources they need to live fulfilling and independent lives. This fully remote position offers flexibility and the opportunity to make a profound difference in the lives of many. We are looking for a dedicated individual who is passionate about social care and committed to building stronger communities. Your contributions will directly impact the well-being of elderly residents. This is a unique opportunity to grow your career in the social care sector while working remotely.
This advertiser has chosen not to accept applicants from your region.
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Senior Social Worker - Child Welfare & Family Support
Posted 2 days ago
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Job Description
Our client, a dedicated non-profit organization focused on community well-being, is seeking a compassionate and experienced Senior Social Worker to join their fully remote team. This critical role involves providing comprehensive support services to children and families in need, focusing on child welfare, protection, and family strengthening. You will leverage your expertise in case management, counseling, and resource linkage to empower vulnerable individuals and communities.
Responsibilities:
Responsibilities:
- Conduct comprehensive assessments of client needs, including risk assessments for child abuse and neglect.
- Develop and implement individualized service plans in collaboration with clients, focusing on safety, permanency, and well-being.
- Provide direct therapeutic counseling and support services to children and families experiencing various challenges.
- Facilitate access to community resources, including housing, healthcare, education, and employment services.
- Advocate for clients' rights and needs within legal and social service systems.
- Maintain accurate and confidential client records, documenting all interventions and progress.
- Collaborate effectively with a multidisciplinary team, including educators, healthcare providers, legal professionals, and other community agencies.
- Provide crisis intervention and support during emergencies.
- Supervise and mentor junior social workers and interns, providing guidance and professional development.
- Stay current with relevant legislation, policies, and best practices in social work and child welfare.
- Participate in case conferences, team meetings, and professional development training sessions.
- Engage in community outreach and program development initiatives to enhance service delivery.
- Uphold ethical standards and professional conduct in all aspects of work.
- Master's degree in Social Work (MSW) or a related field.
- Minimum of 5 years of progressive experience in social work, with a specialization in child welfare, family services, or child protection.
- Current licensure or eligibility for licensure as a Social Worker (e.g., LCSW, LSW) in relevant jurisdictions.
- Proven experience in case management, crisis intervention, and therapeutic counseling.
- In-depth knowledge of child development, family dynamics, and trauma-informed care.
- Familiarity with local social service systems, legal frameworks, and community resources.
- Excellent communication, interpersonal, and active listening skills.
- Strong organizational and time management abilities, with the capacity to manage a caseload remotely.
- Proficiency in case management software and electronic record-keeping systems.
- Ability to work independently and collaboratively in a fully remote environment.
- Commitment to social justice, cultural competency, and advocacy for vulnerable populations.
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Community Outreach Coordinator - Mental Health Support
Posted 20 days ago
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Job Description
Our client is seeking a dedicated and compassionate Community Outreach Coordinator to spearhead their mental health support initiatives. This is a fully remote position, allowing you to make a significant impact from anywhere in Kenya. The successful candidate will be responsible for building strong relationships with community organizations, local leaders, and individuals to raise awareness about mental health services and to connect people with the support they need. You will develop and implement outreach strategies, organize educational workshops and events (virtually), and manage communication channels to ensure our services reach those most in need. This role demands excellent interpersonal skills, a deep understanding of community dynamics, and a passion for social advocacy. You will play a crucial role in destigmatizing mental health issues and promoting well-being within diverse communities.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Develop and execute comprehensive outreach plans to engage target communities and stakeholders.
- Establish and maintain strong partnerships with local NGOs, community leaders, schools, and healthcare providers.
- Organize and facilitate virtual workshops, webinars, and information sessions on mental health topics.
- Create engaging and informative outreach materials (digital brochures, social media content, etc.).
- Respond to community inquiries and provide information about available mental health resources.
- Conduct needs assessments within the community to identify gaps in services and tailor outreach efforts.
- Represent the organization at virtual community events and forums.
- Track and report on outreach activities, community engagement metrics, and program outcomes.
- Advocate for improved mental health policies and services at the community level.
- Provide basic emotional support and referral services to individuals seeking help.
Qualifications:
- Bachelor's degree in Social Work, Psychology, Public Health, Sociology, or a related field.
- Minimum of 3 years of experience in community outreach, social work, or a similar role, preferably within the non-profit or healthcare sector.
- Demonstrated understanding of mental health issues and the challenges faced by underserved communities.
- Excellent communication, presentation, and interpersonal skills, with the ability to build rapport easily.
- Proven ability to work independently, manage time effectively, and meet deadlines in a remote setting.
- Experience in developing and implementing outreach strategies and programs.
- Proficiency in using digital communication tools and platforms (Zoom, social media, email marketing).
- Strong organizational skills and attention to detail.
- Empathy, cultural sensitivity, and a commitment to social justice.
- Fluency in English and Swahili is highly desirable.
This advertiser has chosen not to accept applicants from your region.
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Senior Community Outreach Coordinator - Remote Support
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a compassionate and highly organized Senior Community Outreach Coordinator to lead remote engagement initiatives. This is a fully remote position focused on building and maintaining strong relationships with community members, stakeholders, and partner organizations through virtual channels. You will be responsible for developing and implementing outreach strategies, coordinating virtual events and workshops, managing communication platforms, and gathering feedback to inform program development. The ideal candidate possesses exceptional interpersonal skills, a deep understanding of community needs, and a proven ability to connect with diverse populations remotely. A passion for social impact and experience in digital communication tools are essential.
Responsibilities:
Qualifications:
Responsibilities:
- Develop and implement comprehensive remote community outreach strategies.
- Organize and facilitate virtual community events, workshops, and information sessions.
- Manage and monitor social media channels and online forums for community engagement.
- Respond to community inquiries and concerns via email, phone, and virtual platforms.
- Build and maintain relationships with community leaders, local organizations, and key stakeholders.
- Gather feedback from the community to assess needs and inform program improvements.
- Develop and disseminate engaging outreach materials, including newsletters and social media content.
- Collaborate with internal teams to ensure alignment between outreach efforts and organizational goals.
- Track and report on outreach activities and their impact.
- Identify and cultivate new partnership opportunities.
- Advocate for community needs within the organization.
- Stay informed about relevant community issues and resources.
Qualifications:
- Bachelor's degree in Social Work, Community Development, Sociology, Communications, or a related field.
- Minimum of 5 years of experience in community outreach, engagement, or a related field.
- Proven experience in planning and executing virtual events and campaigns.
- Excellent communication, listening, and interpersonal skills.
- Proficiency in using virtual communication tools (e.g., Zoom, Microsoft Teams, social media platforms).
- Strong organizational and time management abilities.
- Ability to work independently and collaboratively in a remote environment.
- Demonstrated understanding of community dynamics and diverse populations.
- Experience in program development and evaluation is a plus.
- A passion for social justice and community empowerment.
- Multilingual abilities are an asset.
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8
Remote Customer Support Lead & Technical Support Specialist
Posted 18 days ago
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Job Description
Our client is looking for a highly experienced and customer-centric Remote Customer Support Lead & Technical Support Specialist to manage and enhance their customer service operations. This vital role will involve leading a remote support team, resolving complex technical issues, and ensuring an exceptional customer experience across all touchpoints. You will be responsible for setting support standards, training team members, and acting as a point of escalation for challenging customer queries. The ideal candidate possesses a deep understanding of technical support principles, strong leadership qualities, and a passion for delivering outstanding customer service in a virtual environment.
Responsibilities:
Responsibilities:
- Lead, mentor, and manage a remote customer support team, fostering a high-performance culture.
- Develop and implement customer support policies, procedures, and best practices.
- Provide advanced technical support and troubleshooting for customer inquiries related to the company's products or services.
- Act as a primary point of escalation for complex customer issues, ensuring timely and satisfactory resolution.
- Monitor customer support metrics (e.g., response times, resolution rates, customer satisfaction) and identify areas for improvement.
- Train and onboard new customer support representatives, ensuring they are equipped with the necessary skills and knowledge.
- Develop and maintain a comprehensive knowledge base of support documentation and FAQs.
- Gather customer feedback and insights to inform product development and service improvements.
- Collaborate with other departments (e.g., product, engineering) to address customer issues and advocate for customer needs.
- Ensure consistent and high-quality customer service delivery across all communication channels (email, chat, phone).
- Manage support ticket queues and ensure efficient workflow and prioritization.
- Contribute to the development of customer self-service resources.
- Stay updated on product updates and industry best practices in customer support and technical assistance.
- Bachelor's degree in a relevant field or equivalent practical experience.
- Minimum of 5 years of experience in customer service and technical support, with at least 2 years in a leadership or lead role.
- Proven experience in resolving complex technical issues and providing advanced troubleshooting.
- Excellent leadership, coaching, and team management skills.
- Strong understanding of customer relationship management (CRM) software and helpdesk platforms.
- Exceptional communication, interpersonal, and active listening skills.
- Ability to remain calm and professional in high-pressure situations.
- Strong analytical and problem-solving abilities.
- Proficiency in using various communication and collaboration tools for remote work.
- Ability to work independently, manage time effectively, and meet performance goals in a remote setting.
- A passion for customer satisfaction and a commitment to excellence in service delivery.
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