Head Chef - Remote Operations Support
Posted 17 days ago
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Job Description
Responsibilities:
- Develop creative and appealing menus for various catering events and food service offerings.
- Establish and maintain high standards for food quality, preparation, presentation, and safety.
- Implement and enforce strict hygiene and sanitation protocols in compliance with health regulations.
- Manage food costs, inventory, and procurement of ingredients to optimize profitability.
- Train and mentor culinary staff, providing guidance and feedback remotely and/or on-site as needed.
- Collaborate with the operations team to ensure efficient kitchen workflow and service delivery.
- Stay updated on the latest culinary trends, techniques, and industry best practices.
- Conduct taste testing and quality control assessments of dishes.
- Manage relationships with food suppliers and negotiate favorable terms.
- Contribute to menu engineering and profitability analysis.
- Culinary degree or equivalent professional qualification.
- Minimum of 7 years of progressive experience in culinary arts, with at least 3 years in a Head Chef or Sous Chef role.
- Proven expertise in menu development, food costing, and inventory management.
- In-depth knowledge of food safety and sanitation standards (e.g., HACCP).
- Strong leadership, team management, and motivational skills.
- Excellent communication and interpersonal abilities, suitable for remote team leadership.
- Creativity and a passion for delivering exceptional culinary experiences.
- Ability to adapt to different cuisines and dietary requirements.
- Proficiency in using technology for remote collaboration and management.
- Experience in catering or large-scale food service operations is highly desirable.
Store Manager - Remote Operations Support
Posted 19 days ago
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Job Description
Responsibilities:
- Provide remote operational support and guidance to retail store teams.
- Monitor store performance metrics and sales data.
- Conduct virtual coaching and training sessions for store staff.
- Ensure adherence to company policies, procedures, and brand standards.
- Assist with inventory management and operational troubleshooting remotely.
- Address customer service inquiries and support store teams in resolving issues.
- Identify opportunities for process improvement and efficiency gains.
- Act as a key point of contact between store teams and corporate management.
- Maintain effective communication channels with all stakeholders.
- Contribute to a positive and productive remote working environment.
Qualifications:
- Proven experience in retail management (Store Manager, Assistant Manager).
- Demonstrated ability to manage operations and teams effectively.
- Strong understanding of retail sales, inventory, and customer service principles.
- Excellent verbal and written communication skills.
- Proficiency in using digital communication and collaboration tools (e.g., Zoom, Slack, Microsoft Teams).
- Ability to analyze sales data and operational reports.
- Strong problem-solving and decision-making skills.
- Self-motivated and able to work independently in a remote setting.
- Customer-focused with a passion for delivering exceptional service.
- Experience in remote management or support is a plus.
Remote Senior Marine Equipment Technician
Posted 5 days ago
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Job Description
Responsibilities:
- Provide expert technical support to field service engineers and vessel crews via video conferencing, phone, and specialized remote diagnostic software.
- Analyze real-time equipment data and performance logs to identify potential issues and recommend proactive maintenance solutions.
- Develop and update technical documentation, including service manuals, troubleshooting guides, and best practice procedures for a variety of marine systems.
- Collaborate with engineering and product development teams to provide feedback on equipment design and reliability.
- Train junior technicians and end-users on the proper operation, maintenance, and troubleshooting of marine equipment.
- Manage and prioritize incoming technical support requests, ensuring timely and effective resolution of issues.
- Maintain an in-depth understanding of maritime regulations and safety standards relevant to marine equipment.
- Prepare detailed reports on equipment performance, maintenance activities, and resolution of technical challenges.
- Stay abreast of the latest advancements in marine technology and diagnostic tools.
- Contribute to the continuous improvement of remote support processes and knowledge base.
- Minimum of 5 years of experience as a Marine Technician, Field Service Engineer, or similar role, with a strong focus on troubleshooting and repair.
- Proven expertise in marine diesel engines, propulsion systems, or advanced navigation and communication equipment.
- Proficiency in using remote diagnostic tools and software.
- Excellent analytical and problem-solving skills, with the ability to diagnose complex technical issues remotely.
- Strong understanding of electrical, electronic, and mechanical systems common in maritime applications.
- Exceptional communication and interpersonal skills, with the ability to clearly explain technical concepts to diverse audiences.
- Ability to work independently, manage time effectively, and meet deadlines in a remote work environment.
- Familiarity with maritime industry standards and best practices.
- Relevant certifications in marine engineering or a related field are highly desirable.
- A proactive and customer-centric approach to technical support.
Senior Administrative Manager, Operations Support
Posted 17 days ago
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Job Description
Key Responsibilities:
- Oversee and manage the daily administrative operations of the organization in a remote setting.
- Lead, mentor, and develop a team of administrative staff, ensuring high performance and efficiency.
- Develop, implement, and refine administrative policies, procedures, and best practices.
- Manage office supplies, equipment, and vendor relationships.
- Coordinate and manage calendars, meetings, travel arrangements, and event logistics for executives and teams.
- Ensure efficient communication and information flow across departments.
- Oversee the maintenance of accurate records, databases, and filing systems.
- Identify opportunities for process improvement and implement solutions to enhance operational efficiency.
- Manage departmental budgets and track expenses.
- Serve as a key point of contact for internal and external stakeholders, addressing inquiries and resolving issues.
- Support HR functions related to onboarding, offboarding, and employee engagement for remote staff.
Qualifications:
- Bachelor's degree in Business Administration, Management, or a related field.
- Minimum of 7 years of progressive experience in administrative management or operations management, with a significant portion in a remote or hybrid environment.
- Proven experience in leading and managing administrative teams.
- Strong understanding of office management principles and best practices.
- Excellent organizational, time management, and multitasking skills.
- Proficiency in office productivity software (e.g., Microsoft Office Suite, Google Workspace) and virtual collaboration tools.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Ability to work independently, take initiative, and maintain a high level of professionalism.
- Experience with budget management and vendor negotiations.
- Detail-oriented with a commitment to accuracy and quality.
Senior Executive Assistant - Global Operations Support
Posted 10 days ago
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Job Description
Key Responsibilities:
- Manage complex and dynamic executive calendars, including scheduling meetings, appointments, and conference calls across multiple time zones.
- Coordinate international and domestic travel arrangements, including flights, accommodation, visas, and detailed itineraries.
- Prepare, proofread, and edit correspondence, reports, presentations, and other documents with a high degree of accuracy.
- Organize and manage virtual meetings, ensuring smooth technical operation and timely distribution of agendas and materials.
- Take accurate minutes during meetings and track action items to ensure timely completion.
- Act as a liaison between executives and internal/external stakeholders, maintaining professionalism and discretion.
- Handle confidential information with the utmost integrity and security.
- Conduct research and compile information for various projects and initiatives.
- Manage expense reports and assist with budget tracking as needed.
- Proactively identify and address potential logistical challenges or conflicts, offering solutions.
- Provide general administrative support, including document management and correspondence handling.
- Contribute to process improvements within the administrative support function.
- Proven experience as an Executive Assistant, ideally supporting C-suite executives or senior management.
- Exceptional organizational and time management skills, with the ability to multitask and prioritize effectively.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and virtual meeting platforms (Zoom, Teams, etc.).
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and a proactive, resourceful approach.
- Discretion and a high level of confidentiality are essential.
- Ability to work independently and as part of a remote team, demonstrating initiative and self-motivation.
- Experience with international travel coordination and expense management.
- Familiarity with project management tools is a plus.
- A minimum of 3-5 years of relevant experience is required.
Principal Operations Support Advisor – East Africa and Great Lakes
Posted 1 day ago
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Job Description
Are you passionate about driving operational efficiency and impact across humanitarian programmes? As a key member of our HQ Hub in East Africa & Great Lakes, the Principal Operations Support Advisor – East Africa and Great Lakes plays a pivotal role in supporting the Executive Director of the Hub (EDH) in maintaining a comprehensive overview of technical and operational performance across Country Offices. The role enables informed and strategic engagement with Country Directors and ensures effective oversight of key operational processes. While direct coordination on compliance and process improvements takes place between HQ functional units and Country Offices, this position intervenes when issues require escalation, cross-functional resolution, or strategic engagement at the EDH and Country Director level.
Your main duties and responsibilities will be:
Provide strategic oversight and analysis of Country Office (CO) performance, supporting the EDH in identifying emerging risks and coordinating timely management responses.
Ensure consistent adherence to global operational standards, driving accountability and continuous improvement across COs.
Lead and oversee risk management processes across CO’s within the Hub, ensuring accurate risk registers, effective mitigation strategies, and appropriate escalation of high-level risks.
Validate and advise on reported losses, ensuring robust root cause analysis and implementation of corrective measures to strengthen controls.
Contribute to annual sustainability assessments by reviewing operational and financial performance, identifying systemic challenges and opportunities for improvement.
Oversee the implementation of audit recommendations and strengthen compliance mechanisms across Country Offices.
Participate in incident management teams, ensuring timely and compliant operational responses to crises.
Promote a proactive, solution-oriented approach between HQ and COs to strengthen organizational agility and cross-departmental collaboration.
Serve as Officer-in-Charge during EDH absences, ensuring strategic continuity and effective oversight at the Hub level.
About you
To be successful in this role, we expect you to bring strong strategic and solutions-oriented coordination and analytical skills. You combine operational insight with sound judgment, enabling you to anticipate risks, guide strategic decision-making, and ensure accountability at all levels. Adept at navigating organizational systems and diverse stakeholder landscapes, you foster collaboration, efficiency, and compliance while maintaining focus on impact and results. As a trusted advisor and confident communicator, A confident communicator and trusted partner, you build collaboration across teams and drive accountability, quality, and results.
Moreover, we also expect the following:
At least 7 years of experience in similar senior-level operational management
Significant experience in leading and coordinating, multi-country operations in dynamic and challenging environments.
Significant experience in budget management, financial oversight, and compliance in multi-donor environments.
Hands-on experience with enterprise resource planning (ERP) systems, Ability to analyze data and system outputs for decision-making, troubleshooting, and process improvement.
Extensive experience in the management of a wide range of risks and issues, including, but not limited to, program, safety, financial, supply chain, IT, and legal/compliance risks and issues in the international humanitarian sector.
Substantial experience working in fragile or conflict-affected contexts, with a strong understanding of operational risks, adaptive planning, and field support strategies necessary to operate effectively in high-risk environments.
In this position, you are expected to demonstrate DRC’ five core competencies:
Striving for excellence: You focus on reaching results while ensuring an efficient process.
Collaborating: You involve relevant parties and encourage feedback.
Taking the lead: You take ownership and initiative while aiming for innovation.
Communicating: You listen and speak effectively and honestly.
Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.
We offer
Contract length: 12 months.
Band: Non-management E
Work location: Nairobi, Kenya.
Designation of Duty Station: Accompanied position
Start date: 1 January 2026
Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for employees on national or international contract; please refer to our website for more details.
How to apply
All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.
DRC only accepts applications sent via our online-applicationHERE
Closing date for applications: 27 October 2025
For more information about the Danish Refugee Council, please visit our website drc.ngo.
Danish Refugee Council is an equal opportunity employer. We are committed to creating an inclusive and positive work environment based on mutual respect for all employees. All applicants are considered for employment regardless of personal characteristics or attributes.
Senior Executive Assistant - Remote Operations Support
Posted 19 days ago
Job Viewed
Job Description
Key Responsibilities:
- Manage complex and dynamic calendars for senior executives, including scheduling meetings, appointments, and travel arrangements.
- Coordinate and prepare materials for executive meetings, including agendas, presentations, and reports.
- Handle confidential information with the utmost discretion and professionalism.
- Act as a primary point of contact for internal and external stakeholders, managing communication flow.
- Organize and manage virtual meeting logistics, ensuring smooth operation of video conferencing and other collaboration tools.
- Prepare and edit correspondence, communications, presentations, and other documents.
- Conduct research and compile information to assist executives in preparing for meetings and projects.
- Manage and track expenses, process invoices, and assist with budget-related tasks.
- Proactively anticipate the needs of executives and take initiative to solve problems.
- Support the implementation of remote work policies and best practices within the executive support function.
- Assist with special projects as assigned by executives.
Required Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field, or equivalent practical experience.
- Minimum of 7 years of experience providing high-level executive support to senior-level management.
- Exceptional organizational and time-management skills, with the ability to prioritize and multitask effectively.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and virtual collaboration tools (e.g., Zoom, Microsoft Teams, Google Workspace).
- Excellent written and verbal communication skills.
- Strong interpersonal skills and the ability to build rapport with diverse individuals.
- Demonstrated ability to work independently, exercise sound judgment, and maintain confidentiality.
- Experience supporting remote executives or working in a remote-first environment is essential.
- Adaptability and a willingness to take on new challenges.
- A keen eye for detail and a commitment to accuracy.
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Senior Administrative Officer - Remote Operations Support
Posted 20 days ago
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Job Description
Key Responsibilities:
- Manage complex calendars and schedule meetings for senior management and teams across different time zones.
- Coordinate and prepare materials for virtual meetings, including agendas, presentations, and minutes.
- Handle incoming and outgoing correspondence, including emails, calls, and mail, ensuring timely responses.
- Maintain and organize digital filing systems and databases, ensuring accuracy and accessibility.
- Assist in the preparation of reports, presentations, and other critical documents.
- Manage travel arrangements and logistics for remote team members when required.
- Support the onboarding process for new remote employees.
- Act as a point of contact for internal and external inquiries, providing efficient and professional service.
- Implement and improve administrative procedures to enhance efficiency and workflow.
- Proactively identify and resolve administrative challenges to ensure seamless operations.
- Bachelor's degree in Business Administration, Management, or a related field.
- Minimum of 5 years of progressive experience in administrative support, executive assistance, or office management.
- Proven experience supporting remote teams or working in a fully remote environment is highly preferred.
- Exceptional organizational and time management skills, with the ability to prioritize tasks effectively.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and virtual collaboration tools (e.g., Zoom, Microsoft Teams, Slack).
- Strong written and verbal communication skills.
- Excellent interpersonal skills and the ability to build rapport with colleagues at all levels.
- High level of discretion and confidentiality.
- Self-motivated, proactive, and able to work independently with minimal supervision.
- Detail-oriented with a commitment to accuracy and quality.
Remote Plant Operations Manager - Manufacturing
Posted 5 days ago
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Job Description
Key Responsibilities:
- Oversee and manage all aspects of plant operations, including production, quality control, maintenance, and logistics, remotely.
- Develop and implement production plans to meet demand forecasts and achieve operational targets.
- Monitor production performance, identify bottlenecks, and implement corrective actions to improve efficiency.
- Ensure adherence to strict quality control standards and implement quality improvement initiatives.
- Manage budgets, control costs, and optimize resource allocation for maximum profitability.
- Lead and mentor plant management teams (supervisors, engineers) in a remote capacity, fostering a culture of continuous improvement.
- Oversee maintenance operations to minimize downtime and ensure equipment reliability.
- Ensure compliance with all safety regulations, environmental standards, and company policies.
- Implement lean manufacturing principles and best practices to enhance productivity and reduce waste.
- Utilize production management software and data analytics to track performance and make informed decisions.
- Collaborate with supply chain, engineering, and sales departments to align operations with business objectives.
- Manage inventory levels and optimize material flow throughout the production process.
- Develop and execute strategic plans for operational excellence and long-term growth.
Qualifications:
- Bachelor's degree in Industrial Engineering, Mechanical Engineering, Operations Management, or a related field. An MBA or Master's degree is a plus.
- Minimum of 8 years of experience in manufacturing operations management, with a significant track record of success.
- Proven experience managing production facilities and teams, preferably in a multi-site environment.
- Strong understanding of lean manufacturing, Six Sigma, and other process improvement methodologies.
- Demonstrated ability to manage budgets, control costs, and drive operational efficiency.
- Excellent leadership, team-building, and problem-solving skills, adapted for a remote management style.
- Proficiency in manufacturing execution systems (MES), ERP systems, and data analysis tools.
- Strong understanding of quality management systems and safety regulations.
- Ability to work independently, make sound decisions, and manage complex operations remotely.
- Excellent communication and interpersonal skills for effective virtual collaboration.
- Experience in supply chain management and logistics is beneficial.
Lead Remote Operations - Automated Cleaning Systems
Posted 4 days ago
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Job Description
Responsibilities:
- Oversee the remote management of automated cleaning systems and operational workflows.
- Develop, implement, and enforce standard operating procedures (SOPs) for service delivery.
- Monitor system performance metrics and proactively address any deviations or issues.
- Coordinate with field service technicians for preventative maintenance, repairs, and installations.
- Manage inventory levels for cleaning supplies, spare parts, and equipment.
- Analyze operational data to identify inefficiencies and opportunities for improvement.
- Ensure client satisfaction through consistent service delivery and effective issue resolution.
- Train and mentor remote operational staff and field technicians.
- Collaborate with the engineering and product development teams on system enhancements and new deployments.
- Prepare regular operational reports for senior management.
- Bachelor's degree in Operations Management, Business Administration, Engineering, or a related field.
- Minimum of 6 years of experience in operations management, facilities management, or a similar role.
- Proven experience managing remote teams and distributed operations.
- Strong understanding of process optimization and performance metrics.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in using operational management software and remote monitoring tools.
- Ability to troubleshoot complex operational problems and implement effective solutions.
- Experience in the cleaning or facility services industry is a plus.
- Familiarity with automated systems or IoT technology is highly desirable.
- Ability to work independently and make sound decisions in a remote work environment.