1,601 E Commerce Operations Coordinator jobs in Kenya

• Manage and optimize all aspects of the e-commerce platform, including website functionality, user experience, and conversion rate optimization.
• Oversee order fulfillment, shipping, and logistics to ensure timely and accurate deliveries.
• Develop and implement strategies to reduce cart abandonment and improve overall sales performance.
• Manage inventory levels and ensure accurate stock availability across all online channels.
• Monitor website performance, analytics, and key e-commerce metrics, providing regular reports and insights.
• Collaborate with marketing teams to align promotional activities with operational capabilities.
• Manage customer service inquiries and ensure prompt resolution of issues, maintaining high customer satisfaction ratings.
• Identify and implement process improvements to enhance operational efficiency and reduce costs.
• Stay updated on e-commerce trends, best practices, and emerging technologies to maintain a competitive edge.
• Lead and mentor a remote team of operations specialists.
• Ensure compliance with all relevant online trading regulations and data privacy laws.

• Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field.
• Minimum of 5 years of experience in e-commerce operations management.
• Proven track record of successfully managing online retail platforms and driving sales growth.
• Strong understanding of e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and related tools.
• Expertise in web analytics tools (e.g., Google Analytics) and ability to derive actionable insights.
• Excellent understanding of logistics, supply chain management, and inventory control.
• Demonstrated experience in managing customer service operations and resolving complex issues.
• Strong project management and organizational skills with the ability to manage multiple priorities.
• Exceptional communication, interpersonal, and leadership skills, particularly for leading a remote team.
• Proficiency in e-commerce KPIs and reporting.
• Experience with SEO and SEM best practices related to e-commerce is a plus.

• Oversee the day-to-day operations of the online store, ensuring a seamless customer journey.
• Manage product listings, descriptions, pricing, and visual merchandising to maximize sales and conversions.
• Monitor and manage inventory levels, coordinating with suppliers and fulfillment teams to ensure stock availability.
• Develop and implement strategies to drive website traffic, increase sales, and improve customer acquisition and retention.
• Analyze sales data, website analytics, and customer feedback to identify trends, opportunities, and areas for improvement.
• Manage online marketing campaigns, including SEO, SEM, social media, and email marketing, to promote products and engage customers.
• Ensure excellent customer service is provided across all online touchpoints, handling inquiries and resolving issues efficiently.
• Stay up-to-date with e-commerce trends, best practices, and emerging technologies.
• Collaborate with marketing, IT, and customer support teams to achieve business objectives.
• Manage the online store's budget and track key performance indicators (KPIs).
• Ensure the website is technically sound, user-friendly, and visually appealing.

• Bachelor's degree in Business Administration, Marketing, E-commerce, or a related field.
• Minimum of 3-5 years of experience in e-commerce management or a similar online retail role.
• Proven success in driving online sales growth and managing e-commerce platforms.
• Strong understanding of digital marketing channels (SEO, SEM, social media, email marketing).
• Proficiency with e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and analytics tools (e.g., Google Analytics).
• Excellent analytical, problem-solving, and project management skills.
• Strong communication, interpersonal, and leadership skills.
• Ability to work independently and as part of a team in a hybrid work environment.
• Creative and strategic thinker with a customer-centric approach.
• Experience with inventory management and fulfillment processes.

• Develop and execute a comprehensive e-commerce strategy aligned with overall business objectives, focusing on revenue growth, customer acquisition, and retention.
• Manage and optimize the company's e-commerce website, ensuring a user-friendly interface, efficient navigation, and high conversion rates.
• Oversee all digital marketing activities, including SEO, SEM, social media marketing, email marketing, and affiliate marketing, to drive qualified traffic and sales.
• Analyze website performance, customer behavior, and market trends using analytics tools to identify opportunities for improvement and innovation.
• Manage the e-commerce product catalog, including product information, pricing, and visual merchandising.
• Develop and implement strategies to enhance the online customer experience, from browsing and purchasing to post-purchase support.
• Collaborate with cross-functional teams, including marketing, merchandising, IT, and customer service, to ensure a cohesive brand experience across all online touchpoints.
• Manage the e-commerce budget, tracking ROI and optimizing spend for maximum effectiveness.
• Stay current with e-commerce best practices, emerging technologies, and competitive landscape.
• Identify and onboard new e-commerce platforms or marketplaces to expand market reach.
• Lead and mentor a remote team of e-commerce specialists.

• Bachelor's degree in Marketing, Business Administration, E-commerce, or a related field. A Master's degree is a plus.
• Minimum of 6 years of experience in e-commerce management, with a strong track record of driving online sales and growth.
• Demonstrated expertise in developing and implementing successful e-commerce strategies and digital marketing campaigns.
• Proficiency with e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and analytics tools (e.g., Google Analytics).
• Strong understanding of SEO, SEM, social media marketing, and other digital marketing channels.
• Excellent analytical, problem-solving, and strategic thinking skills.
• Exceptional leadership and team management abilities, especially in a remote setting.
• Outstanding communication and presentation skills.
• Experience in A/B testing and conversion rate optimization.
• Knowledge of retail merchandising and inventory management principles.

• Develop and execute a comprehensive e-commerce strategy to maximize sales and profitability.
• Manage and optimize all online sales channels, including the company website, marketplaces, and social commerce platforms.
• Oversee the creation and implementation of digital marketing campaigns across social media, email, and paid advertising.
• Analyze website traffic, sales data, and customer behavior to identify growth opportunities and areas for improvement.
• Manage product listings, pricing, and promotions to ensure competitiveness and maximize conversion rates.
• Develop and implement strategies to enhance customer engagement and loyalty through social media and other digital touchpoints.
• Collaborate with marketing, content, and design teams to create compelling product descriptions, visuals, and marketing materials.
• Stay abreast of emerging e-commerce trends, technologies, and competitor activities.
• Manage the e-commerce budget and track ROI for all digital marketing initiatives.
• Effectively communicate strategies and results to senior leadership in a remote setting.

• Bachelor's degree in Marketing, Business, E-commerce, or a related field.
• Proven experience (5+ years) in e-commerce management, digital marketing, and social media strategy.
• Demonstrated success in driving online sales growth and managing e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
• Expertise in social media marketing, SEO, SEM, email marketing, and analytics tools (e.g., Google Analytics).
• Strong understanding of customer acquisition and retention strategies in an online environment.
• Excellent analytical skills with the ability to translate data into actionable insights.
• Outstanding communication and collaboration skills, especially in a remote work context.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Experience in the retail sector, particularly in the Mombasa, Mombasa, KE area or similar coastal regions, is an advantage.
• Creative thinker with a passion for e-commerce and digital innovation.

• Develop and implement comprehensive inventory control strategies to maintain accurate stock levels across all warehouses and distribution channels.
• Oversee the receiving, warehousing, and distribution operations, ensuring efficient product flow and storage.
• Utilize advanced inventory management software and systems to track stock movements, forecast demand, and optimize reorder points.
• Conduct regular cycle counts and physical inventory audits to identify and reconcile discrepancies.
• Analyze inventory data to identify trends, patterns, and areas for improvement in stock management.
• Collaborate with procurement, sales, and logistics teams to ensure adequate stock availability and meet customer demand.
• Implement best practices for inventory valuation, shrinkage reduction, and obsolescence management.
• Develop and monitor key performance indicators (KPIs) related to inventory accuracy, turnover, and carrying costs.
• Manage relationships with third-party logistics (3PL) providers to ensure adherence to inventory control standards.
• Train and mentor junior inventory control staff, fostering a culture of accuracy and efficiency.

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• Minimum of 6 years of progressive experience in inventory control, warehouse management, or supply chain operations, with a significant focus on e-commerce logistics.
• Proven expertise in inventory management systems (IMS) and Warehouse Management Systems (WMS).
• Strong understanding of forecasting techniques, demand planning, and stock optimization strategies.
• Excellent analytical, problem-solving, and data interpretation skills.
• Proficiency in Microsoft Excel (advanced functions) and database management.
• Strong understanding of lean principles and continuous improvement methodologies.
• Effective communication, negotiation, and interpersonal skills.
• Ability to manage multiple projects and work independently in a remote setting, demonstrating strong self-discipline.
• Detail-oriented with a commitment to accuracy and operational excellence.

Atlancis Technologies Limited seek to hire a motivated and result-oriented Business Development Manager tasked with formulating and executing strategic plans to grow sales revenue across all company product portfolios. The successful candidate will work broadly and collaboratively to achieve both individual and team targets. They will be responsible for client acquisition across Enterprise, Service Provider and Government sectors.

Responsibilities:

• Actively develop Cloud sales in the Kenyan Business Unit to deliver required growth and achieve agreed business targets (through new business)
• Target and contact key decision makers in the target sector to create a need and present new project opportunities, propose specific sales contracts, obtain fully executed contracts for new projects, and achieve business development goals
• Collaborate with pre-sales to properly coordinate project implementation, and operations support interface, and proactively address problems/customer issues, ensuring customer satisfaction
• Devise and execute strategies to develop and grow a network of relationships with potential customers and strategic partners
• Initiate contact with new customers and build relationships with key decision makers in order to create and convert sales opportunities
• Create monthly and quarterly forecast of sales
• Negotiate pricing with customers to ensure profitable margin
• Provide regular feedback to the management on market trends, competitive threats and opportunities to deliver greater value to our customers
• Reporting on all sales activities including sales and prospecting activities, sales calls, presentations, closed sales, and follow-up activities

Skills & Qualifications:

• Bachelor's Degree in a Business-related field
• Over 5years experience within the ICT sector
• Strong practical knowledge of strategic account development, particularly in building new pipeline of accounts
• Extensive network of contacts and ability to build and develop these contacts
• Comprehensive understanding of the new business sales process and the ability to operate at every level within the sales process from conducting a positive initial prospect meeting to crafting and delivering a compelling and successful proposal
• Strong interpersonal and communication skills with the ability to build relationships with new customers and maintain strong relationships with existing ones
• Able to deal professionally with internal and external contacts, able to represent the company with a high level of credibility
• A collaborative style, with exceptional communication and interpersonal skills
• Results oriented and act with a sense of urgency
• Comfortable working in an ever changing, fast paced, dynamic environment

Competencies:

• Personal resilience and mental agility
• Tenacity
• Decisive whilst collaborative
• Excellent Communicator
• Strong negotiating skills
• Ability to analyse sales figures and write reports
• Initiative and the confidence to start things from scratch

How to Apply

If you are up to the challenge, possess the necessary qualifications and experience; please send your CV only quoting the job title on the email subject (Cloud Sales) to on or before Thursday 16th October 2025.

Who we are:

At SafeBoda we believe that everyone in African cities should have access to affordable services at a click of a button. Our platform is carefully designed to meet the needs of African consumers as a one-stop shop for transportation and delivery services. While motorcycle taxis serve as the lifeblood of many cities in Africa, they are extremely unsafe and disorganised.

Our safe, convenient, transportation platform provides for Africa's booming young population as

as well as creates community and stability for our rider fleet.

Operational in Uganda and Kenya we are a venture-funded Series B company that is already having a huge impact on millions of people in Africa. Our backers include Google, Unbound, GoVentures (GoJek's VC), AllianzX, Yamaha, and Beenext, among others. We have a passionate and highly engaged team of superstars based in East Africa. Together, we aim to revolutionise transport and payment delivery in Africa's cities.

Job Summary:

The main objective of this role is to increase customer orders and app downloads.

To expand our package delivery service throughout Nairobi, we are looking for motivated sales agents that work on a commission basis.

You will promote and sell our app's services to small businesses and potential customers. In addition to promoting App downloads and service usage, you will cultivate connections with small businesses in need of delivery solutions.

Key Responsibilities:

● Acquire new users: Identify prospects and convert Nairobi's small businesses. merchants and individuals to download and use the app for package delivery. Help in installing and registering on the app.

● Promote customer activity: By highlighting the USPs, persuade each new customer to make several delivery trips. Encourage users to increase order frequency in order to increase commission by following up on first-time users and

new customers.

● Build relationships: Get in touch with small businesses (such as stores, eateries, and offices) to include our services in their daily operations.

● Attend Below the Line (BTL) activations: Identify and attend field events or activations to increase app awareness, encourage app downloads, foster engagement, and draw in trips.

● Analyse and improve: To track your performance statistics and identify fresh growth prospects, do basic market research. Adapt your strategy or pitch in light of feedback and outcomes.

● Cooperate internally: Closely coordinate with our operations, sales, and marketing departments. Report on leads and sales every day and share customer feedback.

Qualifications & Key Competencies

Education and Experience: Preferably, you have a business, marketing, or similar diploma or bachelor's degree; prior experience in business development, marketing, sales, customer acquisition, or related roles is an added advantage.

Sales and Marketing Proficiency: Demonstrable ability to find prospects, make offers, and close sales. You approach sales with creativity, entrepreneurship, and a focus on results.

Communication: Excellent verbal and negotiating abilities. To effectively interact with customers, you must be fluent in both English and Kiswahili.

Technical: At ease using mobile apps and smartphones for communication and reporting.

Personal: Very organised and self-motivated. Capable of working autonomously and actively

pursuing leads. Should be flexible to work adaptable hours and readiness to travel throughout Nairobi.

Working in the field requires self-motivation, organisation, and flexibility.

Benefits

● Earn more on each trip: Increasing commissions for the first, second, and third trips will encourage the growth of long-term customers.

● Adaptability: Manage your time. We value quality more than quantity.

● Development: Top achievers might advance into different positions

Company Values

● Community: Community drives us. We treat every driver, staff member, and customer

with respect, knowing that together, we are stronger.

● Safety: We stand for safety. We protect our drivers and passengers.

● Innovation: We challenge the status quo and create smart, practical solutions that make everyday life simpler and safer.

● Transparency: We are open-minded and candid, openly sharing our opinions without fear of judgement. We actively seek feedback on our product and performance to continuously improve.

● Integrity: We earn trust by staying true to our values, holding ourselves to the highest standards, and delivering on our promises.

● Collective Commitment: Everyone is encouraged to disagree while a decision is being made. However, once a decision has been made, everybody must commit to it. "I agree, and I commit; I disagree, and I commit."

Ready for the Challenge?

Send an email to

, attaching your CV and indicating why you are the right fit for the role.

Please use 'Direct Sales Agent - NBO' as the email subject.