What Jobs are available for Customer Success Manager Remote in Kenya?
Showing 4331 Customer Success Manager Remote jobs in Kenya
Lead Customer Success Manager - Remote Tech Support
Posted 2 days ago
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Job Description
Our client, a rapidly expanding technology firm, is seeking a dynamic and empathetic Lead Customer Success Manager to manage their remote customer support and success operations. This role is crucial for ensuring our clients' maximum satisfaction and value realization from our innovative products. You will lead a team of customer success representatives, providing guidance, training, and performance management to deliver exceptional support experiences. As this is a fully remote position, strong leadership, excellent communication, and the ability to foster a positive team environment virtually are paramount. Responsibilities include: developing and implementing customer success strategies to drive user adoption, retention, and satisfaction; managing the day-to-day operations of the remote customer support team; onboarding new customers and ensuring a smooth transition to product utilization; proactively identifying and addressing customer needs and potential issues; acting as a primary point of contact for high-value clients; analyzing customer feedback and usage data to identify trends and opportunities for product improvement; developing and delivering training materials for customers and internal teams; collaborating with sales and product development teams to ensure customer needs are met; maintaining comprehensive customer records and documentation. The ideal candidate will have a proven track record in customer success or account management, preferably within the tech industry, with a deep understanding of customer support best practices and CRM systems. This is an exciting opportunity to shape the customer experience for a growing company and contribute to its success from anywhere, impacting user communities that rely on services relevant to the Meru, Meru, KE region and beyond. We are looking for a motivated individual passionate about building strong customer relationships and driving positive outcomes in a remote setting.
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Customer Success Manager, Remote Client Relations
Posted 2 days ago
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Job Description
Our client, a rapidly growing tech company, is looking for an exceptional Customer Success Manager to join their entirely remote client services team. In this role, you will be the primary point of contact for a portfolio of clients, ensuring they maximize their value from our client's products and services. Your mission will be to foster strong, long-term client relationships, drive product adoption, and proactively identify opportunities for client growth and retention. This is a remote-first position, demanding excellent communication, organizational, and problem-solving skills. Responsibilities include onboarding new clients, conducting regular check-ins, providing training and support, gathering customer feedback, and advocating for client needs internally. The ideal candidate is empathetic, possesses strong interpersonal skills, and has a passion for helping customers achieve their goals. Experience with customer relationship management (CRM) software and ticketing systems is required. A solid understanding of SaaS products and the ability to explain technical features in a clear, accessible manner are essential. You must be proactive, resourceful, and capable of managing multiple client accounts simultaneously in a virtual environment. This role requires a Bachelor's degree in Business, Communications, or a related field, along with at least 3 years of experience in customer success, account management, or a similar client-facing role. Our client is dedicated to providing a supportive and collaborative remote work environment, enabling its employees to achieve work-life balance while delivering outstanding customer experiences. This is a fantastic chance to build meaningful connections with clients and contribute to customer loyalty and company growth.
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Lead Customer Success Manager (Remote)
Posted 2 days ago
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Job Description
Our client, a fast-growing technology firm, is looking for a seasoned Lead Customer Success Manager to spearhead their customer support initiatives. This position is fully remote, offering flexibility and autonomy. You will be responsible for building and maintaining strong relationships with key clients, ensuring their satisfaction and maximizing their adoption of our products and services. Your duties will include proactive engagement, onboarding new customers, providing ongoing support, and identifying opportunities for upselling or cross-selling. You will also be tasked with gathering customer feedback, analyzing usage data, and collaborating with product and sales teams to drive product improvements and customer retention. A critical component of this role involves managing a team of Customer Success Representatives, providing guidance, training, and performance management to ensure exceptional service delivery. The ideal candidate will have a Bachelor's degree in Business Administration, Communications, or a related field, along with at least 5 years of experience in customer success, account management, or a similar client-facing role, with a proven track record of managing complex client relationships. Prior experience leading a customer support or success team is essential. Exceptional communication, interpersonal, and problem-solving skills are required. Proficiency in CRM software (e.g., Salesforce, HubSpot) and customer support platforms is a must. A proactive, results-oriented mindset and the ability to thrive in a remote work environment are crucial. If you are passionate about delivering outstanding customer experiences and driving business growth through client advocacy, we want to hear from you. This opportunity is based remotely, but our primary client interaction may stem from the Ongata Rongai, Kajiado, KE region.
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2
Senior Customer Success Manager - Remote Support Specialist
Posted 1 day ago
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Job Description
Our client, a fast-growing SaaS company, is seeking a dedicated and empathetic Senior Customer Success Manager to join their fully remote support team. This role is crucial for ensuring our clients maximize the value they derive from our innovative software solutions. You will be the primary point of contact for a portfolio of key accounts, building strong relationships and proactively addressing their needs. Your mission will be to foster customer loyalty, drive adoption, and reduce churn.
Responsibilities:
Qualifications:
Responsibilities:
- Develop and nurture long-term relationships with a portfolio of clients.
- Proactively engage with customers to understand their business objectives and challenges.
- Onboard new clients, providing comprehensive training and guidance on product usage.
- Monitor customer health metrics and intervene proactively to mitigate risks.
- Conduct regular business reviews to showcase value and identify expansion opportunities.
- Act as a trusted advisor, offering best practices and strategic recommendations.
- Triage and resolve customer inquiries and technical issues, escalating when necessary.
- Collaborate with product and sales teams to gather customer feedback and advocate for customer needs.
- Contribute to the development of customer success resources and playbooks.
Qualifications:
- Minimum of 4 years of experience in customer success, account management, or a related client-facing role, preferably in the tech industry.
- Proven ability to build and maintain strong client relationships.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving abilities and a proactive approach to issue resolution.
- Experience with CRM software and customer success platforms.
- Ability to manage multiple priorities and work effectively in a fast-paced, remote environment.
- A passion for customer advocacy and a deep understanding of customer needs.
- Bachelor's degree in Business, Communications, or a related field is a plus.
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3
Senior Customer Success Manager - Remote
Posted 1 day ago
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Job Description
Our client, a rapidly expanding SaaS company, is seeking a proactive and empathetic Senior Customer Success Manager to join our fully remote team. In this pivotal role, you will be the primary advocate for our customers, ensuring they derive maximum value from our platform and fostering long-term loyalty. You will manage a portfolio of key accounts, proactively engaging with clients to understand their business objectives and challenges. Responsibilities include onboarding new customers, conducting regular business reviews, identifying upsell and cross-sell opportunities, and providing strategic guidance on product utilization. You will act as a liaison between customers and our product, engineering, and sales teams, translating customer feedback into actionable product improvements. A deep understanding of customer relationship management (CRM) principles and experience with customer success platforms are essential. The ideal candidate possesses exceptional communication, interpersonal, and problem-solving skills, with a proven ability to build strong relationships. You must be adept at managing multiple priorities and working independently in a remote setting. This position requires a keen understanding of business processes and the ability to articulate complex technical concepts in a clear and concise manner. You will be instrumental in driving customer retention and reducing churn. We are looking for a highly motivated individual who is passionate about customer satisfaction and driven by results. This is a fantastic opportunity to contribute to a growing company and make a significant impact from your remote workspace, potentially based in or near **Ongata Rongai, Kajiado, KE**. Our client is committed to providing a supportive and collaborative remote work culture. You will work with a dedicated team focused on delivering exceptional customer experiences. The role demands a proactive approach to identifying potential issues and implementing solutions before they impact the customer.
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4
Senior Customer Success Manager - Remote Client Advocate
Posted 1 day ago
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Job Description
Our client, a leading provider of innovative SaaS solutions, is seeking a proactive and empathetic Senior Customer Success Manager to join their fully remote team. In this role, you will be the primary point of contact for a portfolio of key clients, ensuring they derive maximum value from our products and services. Your mission will be to foster strong, long-term relationships, drive customer adoption and satisfaction, and identify opportunities for upsell and cross-sell. The ideal candidate is a skilled communicator, a problem-solver, and possesses a deep understanding of customer relationship management and retention strategies.
Responsibilities:
Qualifications:
Responsibilities:
- Build and maintain strong, trusting relationships with a designated portfolio of clients.
- Proactively engage with clients to understand their business objectives and challenges.
- Develop and execute tailored success plans to ensure clients achieve their desired outcomes.
- Drive product adoption and usage by providing ongoing training, resources, and best practice guidance.
- Monitor client health scores and proactively address potential issues before they escalate.
- Identify and nurture opportunities for account expansion, including upsells and cross-sells.
- Act as the voice of the customer internally, advocating for their needs and providing feedback to product, sales, and engineering teams.
- Conduct regular business reviews with clients to assess progress and identify new opportunities.
- Manage client escalations effectively, ensuring timely and satisfactory resolutions.
- Contribute to the development of customer success best practices and resources.
- Collaborate effectively with sales, support, and product teams in a remote environment.
- Track and report on key customer success metrics, such as retention rates, churn, and customer satisfaction (CSAT/NPS).
Qualifications:
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Minimum of 6 years of experience in customer success, account management, or a client-facing role, preferably in a SaaS environment.
- Proven ability to build and maintain strong relationships with a diverse client base.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving and negotiation skills.
- Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, ChurnZero).
- Ability to understand complex technical concepts and explain them clearly to non-technical audiences.
- Demonstrated ability to manage multiple priorities and deadlines in a fast-paced, remote setting.
- Proactive and results-oriented mindset with a passion for helping customers succeed.
- Experience in conducting effective client business reviews.
- Familiarity with subscription-based business models is highly desirable.
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5
Senior Customer Success Manager (Remote)
Posted 5 days ago
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Job Description
Our client, a leading SaaS provider in the B2B space, is seeking a highly motivated and experienced Senior Customer Success Manager to join their fully remote customer experience team. This role is paramount in ensuring our clients derive maximum value from our platform, fostering long-term relationships, and driving customer retention and expansion. You will be responsible for managing a portfolio of key accounts, understanding their business objectives, and proactively guiding them towards successful adoption and utilization of our solutions. The ideal candidate will possess a deep understanding of SaaS business models, customer lifecycle management, and customer success best practices. Proven experience in building strong relationships, conducting business reviews, identifying upsell/cross-sell opportunities, and managing customer escalations is essential. You will collaborate closely with sales, product, and support teams to advocate for customer needs and ensure a seamless customer journey. Key responsibilities include developing success plans, onboarding new clients, monitoring customer health metrics, conducting regular check-ins, and driving customer advocacy. The ability to work independently, manage a high volume of accounts, and communicate effectively with stakeholders at all levels is crucial. This is an exciting opportunity to contribute to customer satisfaction and business growth in a dynamic, remote-first environment. We are seeking client-centric professionals passionate about helping businesses succeed through technology.
Key Responsibilities:
Key Responsibilities:
- Manage a portfolio of enterprise-level customer accounts.
- Develop and execute customer success plans to ensure client objectives are met.
- Onboard new clients and drive product adoption and utilization.
- Monitor customer health metrics and proactively address potential risks.
- Conduct regular business reviews and strategy sessions with clients.
- Identify and pursue opportunities for account expansion (upsell/cross-sell).
- Serve as the primary point of contact for assigned accounts.
- Collaborate with internal teams to resolve customer issues and improve the product.
- Drive customer advocacy and gather feedback for product improvement.
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Minimum of 5 years of experience in Customer Success, Account Management, or a related client-facing role in SaaS.
- Proven track record of managing enterprise accounts and driving retention.
- Strong understanding of customer lifecycle management and SaaS metrics.
- Excellent interpersonal, communication, and presentation skills.
- Ability to build strong relationships and influence stakeholders.
- Experience with CRM and Customer Success platforms (e.g., Salesforce, Gainsight).
- Proven ability to work effectively and independently in a fully remote setting.
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