4,281 Customer Success Associate jobs in Kenya
Customer Success Associate
Posted today
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Job Description
The Role reports to:
Customer Success Manager-Kenya HQ
About the role:
As a Customer Success Associate, you will be the bridge between our solutions and our clients' success. This role is ideal for someone with a background in IT who also enjoys working directly with people. You will play a key part in helping clients maximize the value of ControlTech's solutions by providing tailored training, insightful data analysis, and ongoing support. Beyond technical expertise, you will bring empathy, strong communication, and problem-solving skills to build lasting client relationships and drive measurable impact.
What you'll do:
- Deliver product trainings & presentations
- Analyse customer data & share insights
- Build strong relationships with clients
- Collaborate with teams to drive success
- Emotional Intelligence
What we're looking for:
- Diploma/Higher Diploma in IT (Bachelor's is a plus)
- Strong presentation & training skills
- Solid data analysis skills (Power BI, Python, Advanced Excel plus)
- Customer-focused & great communicator
About ControlTech
ControlTech is a leading provider of Fleet Management solutions in East Africa, dedicated to delivering one version of truth for a seamless customer experience. We leverage innovation, collaboration, and best practices to empower our clients.
Our Mission
"We deliver innovative telematics and IoT solutions that transform complex data into actionable insights. Our goal is to empower clients to enhance their operational efficiency, productivity, and safety, while also boosting security and profitability. By harnessing the power of advanced analytics, we enable smarter decisions that drive success in an interconnected world."
How to Apply:
Ready to make an impact? Apply now via the email: -
, or via the website
Language:
Fluent in English and Kiswahili
Closing Date: 20
TH
SEPTEMBER 2025
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0
Remote Customer Success Team Lead
Posted 18 days ago
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Job Description
Our client is seeking a proactive and customer-focused Customer Success Team Lead to guide their remote customer support and success operations. In this fully remote role, you will be responsible for leading a team of Customer Success Managers, ensuring client satisfaction, retention, and growth. Your primary focus will be on building strong client relationships, understanding their needs, and proactively providing solutions to maximize their value from our client's products/services. This position requires exceptional leadership, communication, and problem-solving skills, coupled with a deep understanding of customer relationship management.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead, coach, and mentor a team of remote Customer Success Managers to achieve individual and team goals.
- Develop and implement strategies to enhance customer onboarding, adoption, and retention.
- Monitor key customer success metrics (e.g., NPS, churn rate, customer lifetime value) and drive improvements.
- Act as a point of escalation for customer issues, ensuring timely and effective resolution.
- Proactively engage with customers to understand their business objectives and align our client's offerings with their needs.
- Conduct regular business reviews with key clients to assess satisfaction and identify upsell/cross-sell opportunities.
- Collaborate with Sales, Product, and Marketing teams to advocate for customer needs and provide market insights.
- Develop and maintain customer success playbooks and best practices.
- Onboard and train new Customer Success Managers, ensuring they are equipped with the necessary skills and knowledge.
- Contribute to the continuous improvement of the customer success function and customer experience.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 4 years of experience in customer success, account management, or a related client-facing role.
- At least 1 year of experience in a team leadership or supervisory role, preferably managing remote teams.
- Proven track record of driving customer retention and satisfaction.
- Strong understanding of SaaS business models and customer lifecycle management.
- Excellent communication, presentation, and interpersonal skills.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
- Ability to analyze customer data and translate insights into actionable strategies.
- Proactive problem-solver with a passion for helping customers succeed.
- Adaptable and able to thrive in a fast-paced, remote work environment.
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1
Customer Success Manager, Remote Client Relations
Posted 8 days ago
Job Viewed
Job Description
Our client, a rapidly growing tech company, is looking for an exceptional Customer Success Manager to join their entirely remote client services team. In this role, you will be the primary point of contact for a portfolio of clients, ensuring they maximize their value from our client's products and services. Your mission will be to foster strong, long-term client relationships, drive product adoption, and proactively identify opportunities for client growth and retention. This is a remote-first position, demanding excellent communication, organizational, and problem-solving skills. Responsibilities include onboarding new clients, conducting regular check-ins, providing training and support, gathering customer feedback, and advocating for client needs internally. The ideal candidate is empathetic, possesses strong interpersonal skills, and has a passion for helping customers achieve their goals. Experience with customer relationship management (CRM) software and ticketing systems is required. A solid understanding of SaaS products and the ability to explain technical features in a clear, accessible manner are essential. You must be proactive, resourceful, and capable of managing multiple client accounts simultaneously in a virtual environment. This role requires a Bachelor's degree in Business, Communications, or a related field, along with at least 3 years of experience in customer success, account management, or a similar client-facing role. Our client is dedicated to providing a supportive and collaborative remote work environment, enabling its employees to achieve work-life balance while delivering outstanding customer experiences. This is a fantastic chance to build meaningful connections with clients and contribute to customer loyalty and company growth.
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2
Senior Customer Success Manager - Remote Client Relations
Posted 16 days ago
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Job Description
Our client is seeking a dedicated and proactive Senior Customer Success Manager to join their growing team on a fully remote basis. This role is pivotal in ensuring our clients derive maximum value from our products and services, fostering long-term relationships and driving customer loyalty. The ideal candidate will have a strong understanding of customer relationship management, excellent communication skills, and a passion for problem-solving. You will be responsible for onboarding new clients, providing ongoing support, identifying opportunities for growth, and acting as the primary point of contact for a portfolio of key accounts.
Responsibilities:
Responsibilities:
- Onboard new clients, ensuring a smooth and successful transition to our platform/services.
- Develop and maintain strong, long-lasting relationships with a portfolio of key clients.
- Proactively engage with clients to understand their needs, goals, and challenges.
- Provide ongoing product support, troubleshooting, and guidance to ensure clients achieve their desired outcomes.
- Monitor client usage and satisfaction, identifying at-risk accounts and implementing retention strategies.
- Identify opportunities for upselling and cross-selling additional products or services.
- Conduct regular check-ins and business reviews with clients to assess satisfaction and value realization.
- Gather client feedback and collaborate with product and engineering teams to inform product development.
- Act as a client advocate, ensuring their voice is heard within the organization.
- Contribute to the development of customer success best practices and resources.
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Minimum of 5 years of experience in Customer Success, Account Management, or a related client-facing role.
- Proven ability to build and maintain strong relationships with diverse clients.
- Excellent communication, presentation, and interpersonal skills, with the ability to engage effectively remotely.
- Strong problem-solving and analytical skills, with a customer-centric approach.
- Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
- Ability to understand and articulate technical concepts related to our products/services.
- Demonstrated success in managing a portfolio of accounts and driving customer retention and growth.
- Proactive, organized, and able to manage multiple priorities in a remote work environment.
- A passion for helping customers succeed and a dedication to delivering exceptional service.
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3
Lead Aesthetician & Client Relations Manager
Posted 19 days ago
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Job Description
Our client is looking for an exceptional Lead Aesthetician and Client Relations Manager to manage their esteemed beauty and wellness services, operating on a fully remote model. This role combines expert-level skincare knowledge with outstanding client management capabilities, ensuring every client receives personalized attention and achieves their aesthetic goals. As a fully remote operation, we pride ourselves on delivering high-quality virtual consultations, treatment planning, and follow-up care, utilizing advanced telehealth and client management platforms. The successful candidate will not only perform advanced aesthetic treatments virtually but also lead client onboarding, consultation scheduling, and post-treatment support, cultivating strong, long-lasting client relationships. This position requires a deep understanding of dermatological principles, a passion for client well-being, and exemplary communication skills to thrive in a remote setting.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Conduct in-depth virtual consultations to assess client skin concerns and recommend personalized treatment plans.
- Perform and guide clients through advanced skincare treatments and protocols remotely.
- Develop and maintain client records, ensuring privacy and accuracy.
- Educate clients on skincare best practices, product recommendations, and lifestyle adjustments.
- Manage client appointment scheduling, rescheduling, and follow-up communications.
- Build and nurture strong client relationships, fostering loyalty and encouraging referrals.
- Address client inquiries and concerns promptly and professionally, ensuring a high level of satisfaction.
- Stay current with the latest trends, technologies, and products in the beauty and wellness industry.
- Collaborate with the marketing team on content creation and client engagement strategies.
- Train and mentor new remote aesthetic team members on treatment protocols and client service standards.
- Achieve client retention and satisfaction targets in a virtual environment.
- Ensure compliance with all relevant health and safety regulations in remote service delivery.
Qualifications:
- Certified Aesthetician with a minimum of 5 years of experience in a clinical or high-end spa setting.
- Strong knowledge of various skin types, conditions, and treatment modalities.
- Proven experience in client consultation and relationship management.
- Excellent communication, active listening, and interpersonal skills.
- Proficiency in using virtual consultation tools and CRM software.
- Ability to work independently, manage time effectively, and maintain high levels of professionalism in a remote setting.
- Passion for beauty, wellness, and client success.
- Additional certifications in specialized treatments (e.g., laser, advanced peels) are highly desirable.
- A strong understanding of digital marketing and social media engagement is a plus.
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4
Lead Aesthetician & Client Relations Manager (Remote)
Posted 1 day ago
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Job Description
Our client is looking for an accomplished and passionate Lead Aesthetician to manage client relations and provide expert consultation in a fully remote capacity. This unique role combines advanced skincare expertise with exceptional client management skills. You will be responsible for virtual consultations, developing personalized skincare treatment plans, and guiding clients through product selection and usage. A deep knowledge of various skin types, conditions, and the latest aesthetic treatments is crucial. You will also leverage your expertise to train and mentor junior team members remotely, ensuring consistent service quality and adherence to our client's high standards. Key responsibilities include conducting thorough virtual skin assessments, recommending appropriate treatments and at-home care regimens, and following up with clients to ensure satisfaction and track progress. You will play a vital role in building and maintaining long-term client relationships, fostering loyalty through exceptional service and personalized attention. This involves managing client appointments, handling inquiries with professionalism and efficiency, and resolving any concerns promptly. The role also requires staying abreast of industry trends, new product developments, and innovative treatment techniques to provide cutting-edge advice. You will contribute to content creation for marketing materials, such as blog posts and social media updates, sharing your expertise to engage potential clients. An understanding of digital client management tools and platforms is essential for success in this remote environment. We seek a highly organized, communicative, and empathetic individual who can build trust and rapport with clients virtually. The ability to explain complex skincare concepts in an accessible manner and motivate clients towards achieving their skin goals is paramount. This position offers a fantastic opportunity for a seasoned aesthetician to expand their reach and impact within a forward-thinking organization, contributing to client well-being and business growth.
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5
Senior Esthetician & Spa Consultant - Client Relations
Posted 18 days ago
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Job Description
Our client is seeking a highly skilled and client-focused Senior Esthetician & Spa Consultant to join their virtual wellness team. This is a fully remote position, offering the flexibility to provide expert skincare advice and consultations from anywhere.
The ideal candidate will possess extensive knowledge of skincare treatments, product ingredients, and wellness practices. You will be responsible for providing personalized consultations, recommending tailored treatment plans, and guiding clients towards achieving their skin health goals. This role requires exceptional communication skills, a passion for beauty and wellness, and the ability to build strong, lasting client relationships in a remote setting.
Key Responsibilities:
Qualifications:
This is a unique opportunity for a seasoned Esthetician to leverage their expertise and passion for beauty in a flexible, remote-first role, helping clients achieve radiant skin and enhanced well-being.
The ideal candidate will possess extensive knowledge of skincare treatments, product ingredients, and wellness practices. You will be responsible for providing personalized consultations, recommending tailored treatment plans, and guiding clients towards achieving their skin health goals. This role requires exceptional communication skills, a passion for beauty and wellness, and the ability to build strong, lasting client relationships in a remote setting.
Key Responsibilities:
- Conduct virtual consultations with clients to assess their skin type, concerns, and wellness goals.
- Develop personalized skincare routines and treatment plans based on individual client needs.
- Recommend and educate clients on appropriate skincare products and professional treatments.
- Provide expert advice on beauty and wellness practices, including nutrition and lifestyle adjustments.
- Maintain detailed client records and track progress towards their skin health objectives.
- Stay updated on the latest trends, technologies, and scientific advancements in esthetics and skincare.
- Build and nurture strong client relationships through exceptional service and follow-up.
- Address client inquiries and concerns professionally and empathetically.
- Collaborate with the broader wellness team to ensure a holistic client experience.
- Contribute to the development of educational content for clients (e.g., blog posts, webinars).
Qualifications:
- Certified Esthetician with relevant professional qualifications and licenses.
- Minimum of 5 years of experience as an Esthetician, with a strong focus on client consultations and personalized treatment plans.
- In-depth knowledge of various skin types, conditions, and cosmetic ingredients.
- Experience with different skincare technologies and professional treatments.
- Exceptional communication, interpersonal, and active listening skills.
- Ability to build rapport and trust with clients in a virtual environment.
- Strong understanding of overall wellness and its impact on skin health.
- Proficiency in using virtual meeting platforms and CRM systems.
- Self-motivated, organized, and able to manage time effectively in a remote setting.
- A passion for the beauty and wellness industry and a commitment to client satisfaction.
- Additional certifications in advanced esthetics or related fields are a plus.
This is a unique opportunity for a seasoned Esthetician to leverage their expertise and passion for beauty in a flexible, remote-first role, helping clients achieve radiant skin and enhanced well-being.
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6
Lead Aesthetician & Skincare Consultant - Remote Client Relations
Posted 18 days ago
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Job Description
Our client is seeking a highly skilled and passionate Lead Aesthetician to spearhead their remote client relations and virtual consultations. This is a fully remote position, allowing you to leverage your expertise from anywhere in Kenya. You will be the primary point of contact for clients seeking personalized skincare advice, treatment recommendations, and product guidance. The ideal candidate will possess a deep understanding of various skin types, conditions, and the latest advancements in aesthetic treatments and cosmeceuticals. Your responsibilities will include conducting in-depth virtual skin assessments, developing tailored skincare routines, and recommending appropriate treatments and products. You will educate clients on product usage, address their concerns, and build lasting relationships through exceptional customer service. Experience with telehealth or virtual client interaction platforms is highly valued. We are looking for an individual with outstanding communication and interpersonal skills, capable of building trust and rapport with clients remotely. A strong background in product knowledge and ingredient efficacy is essential. You will also be involved in creating educational content, such as blog posts, social media tips, and video tutorials, to engage a wider audience. The ability to stay updated on industry trends and new product launches is crucial. This role requires a self-motivated individual with excellent organizational skills, able to manage a client caseload efficiently. You will contribute to refining our client's remote service offerings and ensuring a seamless, high-quality client experience. If you are a dedicated aesthetician eager to shape the future of remote beauty consultations, we invite you to apply.
Location: This role is based in Kitale, Trans-Nzoia, KE and is fully remote.
Responsibilities:
Location: This role is based in Kitale, Trans-Nzoia, KE and is fully remote.
Responsibilities:
- Conduct virtual skin consultations and analyses.
- Develop personalized skincare plans and treatment recommendations.
- Provide expert advice on product selection and usage.
- Educate clients on best practices for skin health and beauty.
- Build and maintain strong, long-term client relationships.
- Address client inquiries and resolve skincare concerns effectively.
- Create engaging educational content for digital platforms.
- Stay current with industry trends, treatments, and product innovations.
- Collaborate with the team to enhance remote service offerings.
- Maintain detailed client records and track progress.
- Diploma or certification in Aesthetics or Cosmetology.
- Proven experience as a licensed Aesthetician.
- Strong knowledge of skincare science, ingredients, and various skin conditions.
- Excellent communication, empathy, and client relationship-building skills.
- Experience with virtual consultation platforms and telehealth is a plus.
- Proficiency in digital marketing and content creation is advantageous.
- Self-motivated with strong organizational and time management skills.
- Ability to work independently in a remote environment.
- Passion for the beauty and wellness industry.
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7
Senior Aesthetician & Client Relations Specialist
Posted 18 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Aesthetician with exceptional client relations expertise to join their dynamic, fully remote team. This pivotal role involves delivering a comprehensive range of advanced skincare treatments, consultations, and personalized wellness plans to a discerning clientele. As a remote-first organization, we foster a collaborative and supportive virtual environment where innovation and client satisfaction are paramount. The ideal candidate will possess a deep understanding of dermatological principles, innovative beauty technologies, and a passion for client well-being.
Responsibilities:
Responsibilities:
- Perform advanced facial treatments, including microdermabrasion, chemical peels, and laser therapies (where applicable and certified).
- Conduct in-depth skin analysis and provide personalized recommendations for treatments and home care routines.
- Educate clients on skincare ingredients, product benefits, and lifestyle adjustments for optimal skin health.
- Build and maintain strong, long-term relationships with clients through exceptional communication and service.
- Manage client appointments, follow-ups, and ensure a seamless client experience from consultation to post-treatment.
- Stay abreast of the latest trends, techniques, and product innovations in the beauty and wellness industry.
- Contribute to the development of new service offerings and treatment protocols.
- Maintain meticulous client records and ensure compliance with all relevant health and safety regulations.
- Collaborate effectively with remote team members to achieve departmental and organizational goals.
- Utilize virtual communication tools for client consultations, follow-ups, and team meetings.
- Certified Aesthetician with a recognized diploma or degree in cosmetology or a related field.
- Minimum of 5 years of progressive experience in a similar role, preferably with a focus on advanced treatments.
- Proven ability to build and retain a loyal client base.
- Excellent communication, interpersonal, and customer service skills.
- Proficiency in using virtual communication and consultation platforms.
- Strong knowledge of skincare ingredients, product formulations, and treatment modalities.
- Ability to work independently, manage time effectively, and maintain high standards in a remote setting.
- A passion for continuous learning and professional development in the beauty and wellness sector.
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8
Lead Aesthetician & Client Relations Specialist (Remote)
Posted 12 days ago
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Job Description
Our client, a premier online beauty and wellness platform, is looking for an experienced and visionary Lead Aesthetician & Client Relations Specialist to manage their remote client engagement and service delivery. In this critical role, you will oversee the development and execution of personalized skincare and wellness strategies, delivered entirely through virtual consultations and digital platforms. You will be responsible for training and mentoring a team of remote beauty advisors, ensuring consistent high-quality service and adherence to brand standards. Your expertise in advanced skincare techniques, product knowledge, and client psychology will be instrumental in building lasting client relationships and driving customer satisfaction. This position requires a deep understanding of various skin types, concerns, and effective treatment modalities. You will also contribute to content creation, including educational materials, webinars, and social media engagement, to establish our client as a thought leader in the beauty and wellness space. The role involves analyzing client feedback, identifying trends, and proactively suggesting service enhancements. The ideal candidate will have a proven track record in the beauty industry, exceptional communication and interpersonal skills, and the ability to thrive in a remote, fast-paced environment. A passion for wellness and a commitment to client well-being are essential. You will work collaboratively with marketing and technology teams to ensure a seamless digital client experience. This is an unparalleled opportunity to shape the future of remote beauty services and impact clients globally, all while working remotely, though the operational hub is in **Thika, Kiambu, KE**.
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