222 Customer Service jobs in Kitengela
Customer Service Representative
00901 Abothuguchi West
KES45000 Annually
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Our client is seeking a proactive and customer-focused Customer Service Representative to join their support team. This role involves handling customer inquiries, resolving issues, and ensuring a positive customer experience. As a hybrid position, you will have the flexibility to work both remotely and from our office located in **Ruiru, Kiambu, KE**, allowing for a blend of focused independent work and collaborative team engagement.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products and services, addressing customer needs and concerns.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Process orders, returns, and exchanges accurately.
- Maintain detailed records of customer interactions and transactions.
- Escalate complex issues to the appropriate departments when necessary.
- Gather customer feedback to help improve services and products.
- Adhere to company policies and procedures in all customer interactions.
- Collaborate with team members to share best practices and improve service quality.
- Meet individual and team performance targets for customer satisfaction and response times.
Qualifications:
- Previous experience in customer service or a related role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using customer relationship management (CRM) software.
- Ability to multitask and manage time effectively.
- A patient and empathetic approach to customer interactions.
- Comfortable working in both remote and office environments.
- High school diploma or equivalent; further education is a plus.
- Basic computer proficiency.
- Ability to learn quickly and adapt to new systems.
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0
Customer Service Representative
00100 Abothuguchi West
KES50000 month
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Our client is seeking dedicated and customer-focused individuals to join their team as Customer Service Representatives. This hybrid role requires a balance of remote work and on-site presence at our **Nairobi, Nairobi, KE** office, offering flexibility while maintaining team cohesion and direct access to resources. You will be the first point of contact for customers, providing exceptional support via phone, email, and chat. Responsibilities include answering inquiries, resolving issues efficiently, processing orders or requests, and documenting customer interactions accurately. The ideal candidate possesses outstanding communication and active listening skills, with a genuine desire to help customers. Previous experience in a customer service or call center environment is highly beneficial. You should be proficient in using CRM software and basic computer applications. A positive attitude, patience, and the ability to remain calm under pressure are essential qualities. This role requires strong problem-solving skills and the ability to work effectively both independently and as part of a team. You will receive comprehensive training to ensure you are equipped to handle a wide range of customer needs. We are committed to providing a supportive work environment where your contributions are valued. Join our growing team and help deliver outstanding customer experiences in **Nairobi, Nairobi, KE**.
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1
Remote Customer Service Representative
00201 Abothuguchi West
KES35000 Annually
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Our client is seeking friendly, efficient, and highly motivated Remote Customer Service Representatives to join our dedicated support team. In this fully remote role, you will be the primary point of contact for our customers, providing exceptional service and support via phone, email, and chat. You will be responsible for addressing customer inquiries, resolving issues, processing orders, and providing information about our products and services. The ideal candidate possesses outstanding communication skills, patience, and a genuine desire to help customers. You should be adept at problem-solving and able to de-escalate challenging situations effectively. This role requires strong organizational skills and the ability to manage multiple customer interactions simultaneously. Proficiency in using customer relationship management (CRM) software and other support tools is essential. You will receive comprehensive training on our products, services, and support systems. We are looking for individuals who are reliable, self-motivated, and committed to delivering a positive customer experience. This is an excellent opportunity for individuals seeking a fulfilling career in customer service within a flexible, work-from-home environment. Your contribution will be vital in building customer loyalty and ensuring satisfaction.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products, services, and company policies.
- Resolve customer issues, complaints, and concerns effectively and efficiently.
- Process customer orders, returns, and exchanges accurately.
- Maintain customer records and update
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2
Remote Customer Service Representative
00200 Abothuguchi West
KES65000 Annually
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Job Description
Our client is seeking a friendly, patient, and highly motivated Customer Service Representative to join their fully remote support team. This position offers the flexibility to work from home while providing exceptional assistance to customers. You will be the first point of contact for customer inquiries, resolving issues, and ensuring a positive customer experience across various communication channels. Key responsibilities include: responding to customer inquiries via phone, email, and live chat in a prompt and professional manner; troubleshooting and resolving customer complaints and issues efficiently; providing accurate information about products and services; escalating complex issues to appropriate departments when necessary; maintaining customer records and updating
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3
Remote Customer Service Representative
10101 Abothuguchi West
KES50000 Annually
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Job Description
Our client is seeking a friendly, efficient, and professional Remote Customer Service Representative to join their dynamic team. This fully remote position is crucial for providing exceptional support to our valued customers, resolving inquiries, and ensuring a positive brand experience. You will be responsible for answering customer calls, emails, and chat messages promptly and accurately, troubleshooting issues, providing information about products and services, and escalating complex problems to the appropriate departments when necessary. The ideal candidate possesses outstanding communication skills, both verbal and written, a patient and empathetic demeanor, and a strong ability to multitask in a fast-paced environment. Proficiency in using customer relationship management (CRM) software and other support tools is essential. You should be a quick learner, adaptable to new processes, and committed to delivering outstanding customer service. We are looking for individuals who are motivated by helping others, possess a positive attitude, and can work independently with minimal supervision. Your role will involve documenting customer interactions, tracking issue resolution, and contributing to the continuous improvement of our customer service processes. We value team players who are reliable, punctual, and dedicated to meeting customer needs. This position offers a great opportunity to grow your career in customer support within a supportive and flexible remote work setting. You will be a key point of contact for our customers, representing our client with professionalism and enthusiasm. The ability to effectively manage your time and maintain a high level of productivity from your home office is paramount. We aim to create a seamless and positive experience for every customer, and your contribution will be vital to achieving this goal. Success in this role will be measured by customer satisfaction scores, issue resolution rates, and adherence to service level agreements.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat.
- Provide accurate and helpful information about products and services.
- Troubleshoot and resolve customer issues efficiently.
- Document customer interactions and maintain records in the CRM system.
- Escalate complex issues to appropriate teams when necessary.
- Follow communication procedures, guidelines, and policies.
- Identify and suggest improvements to customer service processes.
- Strive to achieve high customer satisfaction ratings.
- Maintain a positive and professional demeanor at all times.
- Manage time effectively to handle a high volume of customer interactions.
- Adhere to company policies and quality standards.
- Contribute to team efforts and meet performance goals.
- High school diploma or equivalent; college degree preferred.
- Proven customer support experience or experience as a client service representative.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Proficiency in CRM software and MS Office applications.
- Ability to multitask, prioritize, and manage time effectively.
- Patient, empathetic, and customer-oriented attitude.
- Ability to work independently and adapt to a remote work environment.
- Strong typing skills and attention to detail.
- Reliable internet connection and a dedicated home office space.
This advertiser has chosen not to accept applicants from your region.
4
Remote Customer Service Representative
01040 Abothuguchi West
KES60000 Annually
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Job Description
Our client is seeking dedicated and customer-focused Remote Customer Service Representatives to join their award-winning support team. This fully remote position allows you to provide exceptional service and support to customers from the convenience of your home. You will be the first point of contact for customers, addressing inquiries, resolving issues, and providing information about products and services via phone, email, and chat. The ideal candidate will possess outstanding communication skills, a patient and empathetic demeanor, and a passion for helping others. You will utilize our comprehensive CRM system and knowledge base to efficiently manage customer interactions and ensure customer satisfaction. This role requires strong problem-solving abilities, excellent typing skills, and the capacity to multitask effectively in a fast-paced, remote environment.
Key Responsibilities:
Qualifications:
If you are a people-person with a passion for service, this remote opportunity in Ruiru is perfect for you.
Key Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and chat.
- Provide detailed information about products, services, and company policies.
- Troubleshoot and diagnose customer problems, offering effective solutions.
- Document all customer interactions, transactions, comments, and complaints accurately in the CRM system.
- Follow communication procedures, guidelines, and policies.
- Identify and escalate priority issues to the appropriate channels.
- Process orders, forms, applications, and requests as needed.
- Build sustainable customer relationships and trust through open and interactive communication.
- Meet personal/team targets and call handling quotas.
- Stay informed about company products, services, and promotions.
- Gather customer feedback to help improve service quality.
- Contribute to team efforts by accomplishing related results as needed.
- Maintain a high level of customer satisfaction at all times.
- Adhere to all data privacy and security protocols.
Qualifications:
- High school diploma or equivalent; a college degree is a plus.
- Proven customer support experience or experience as a client service representative.
- Excellent communication, listening, and interpersonal skills.
- Strong verbal and written communication abilities.
- Ability to multi-task, prioritize, and manage time effectively.
- Proficiency in computer skills and navigating multiple software applications.
- Experience with CRM systems and helpdesk software is advantageous.
- Patient, empathetic, and customer-centric attitude.
- Ability to work independently and remain motivated in a remote setting.
- Reliable internet connection and a quiet, dedicated workspace.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- A genuine desire to help customers and solve problems.
If you are a people-person with a passion for service, this remote opportunity in Ruiru is perfect for you.
This advertiser has chosen not to accept applicants from your region.
5
Remote Customer Service Representative
00200 Abothuguchi West
KES40000 Annually
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Job Description
Our client is looking for enthusiastic and dedicated Customer Service Representatives to join their entirely remote support team. In this role, you will be the primary point of contact for customers, providing excellent service and support through various communication channels, including phone, email, and chat. You will be responsible for addressing customer inquiries, resolving issues efficiently, processing orders, and providing information about products and services. The ideal candidate will possess strong communication skills, a patient and empathetic demeanor, and a commitment to delivering outstanding customer experiences from the comfort of their home office. This is a fantastic opportunity for individuals who thrive in a remote work environment and are passionate about helping others.
Key Responsibilities:
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information about products, services, and company policies.
- Resolve customer issues, complaints, and requests efficiently and effectively.
- Process customer orders, forms, applications, and requests accurately.
- Identify and escalate priority issues to the appropriate department or supervisor.
- Maintain customer records by updating
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6
Remote Customer Service Representative
60100 Abothuguchi West
KES50000 Annually
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Posted today
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Job Description
Our client is looking for friendly, efficient, and dedicated Remote Customer Service Representatives to join their expanding customer support team. This position is fully remote, providing the flexibility to work from anywhere. You will be the first point of contact for customers, providing information, resolving inquiries, and ensuring a positive customer experience. Responsibilities include answering phone calls, responding to emails and chat messages, troubleshooting customer issues, and escalating complex problems when necessary. Excellent communication skills, both verbal and written, are essential. You should possess strong active listening skills and the ability to empathize with customers. A patient and professional demeanor is crucial, even in challenging situations. Proficiency in using customer relationship management (CRM) software and ticketing systems is highly desirable. The ability to work independently, manage your time effectively, and maintain a high level of productivity in a remote setting is critical. You must have a reliable internet connection and a quiet workspace. We are seeking individuals who are passionate about helping people and committed to providing exceptional service. This is a great opportunity to build a career in customer support with a company that values its employees and offers comprehensive training and ongoing development. Join a supportive team and contribute to our commitment to customer satisfaction. Your dedication and positive attitude will make a significant difference to our customers. Responsibilities:
- Answering incoming customer calls and responding to inquiries.
- Resolving customer issues and complaints in a timely and efficient manner.
- Providing information about products and services.
- Processing orders, forms, applications, and requests.
- Troubleshooting technical issues and guiding customers through solutions.
- Escalating complex customer issues to the appropriate department.
- Maintaining accurate customer records and documentation.
- Adhering to company policies and procedures.
- Achieving performance targets for customer satisfaction and response times.
- Gathering customer feedback to help improve services.
This advertiser has chosen not to accept applicants from your region.
7
Remote Customer Service Representative
01100 Njiru Village
KES40000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Remote Customer Service Representative to join their support team. This is a fully remote position, providing excellent service to clients from the comfort of your home office. You will be the primary point of contact for customer inquiries, providing prompt, accurate, and friendly assistance via phone, email, and chat. Your responsibilities include resolving customer issues, answering product/service questions, processing orders, and handling complaints effectively. Building strong customer relationships and ensuring a positive customer experience are paramount. You will need to be proficient in understanding and conveying product information, troubleshooting common problems, and escalating complex issues to the appropriate departments when necessary. The ability to empathize with customers, remain patient, and maintain a professional demeanor under pressure is essential. Strong listening skills and the capacity to quickly learn and navigate various software systems, including customer relationship management (CRM) tools and knowledge bases, are required. You will also contribute to customer feedback collection and process improvement initiatives by identifying trends in customer inquiries. We are looking for individuals who are reliable, possess excellent communication skills, and are committed to providing exceptional service. A quiet, distraction-free home office environment with a stable internet connection is necessary. Training will be provided to ensure you have all the tools and knowledge needed to succeed. This role offers a flexible work arrangement and the opportunity to make a real impact on customer satisfaction and loyalty, contributing to the company's success from a remote setting.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide information about products and services.
- Resolve customer complaints and issues efficiently.
- Process orders, forms, applications, and requests.
- Identify and escalate priority issues to the appropriate internal teams.
- Maintain a high level of customer service at all times.
- Build and maintain positive relationships with customers.
- Document all customer interactions and transactions accurately.
- Adhere to company policies and procedures.
- Contribute to team effort by accomplishing related results as needed.
- Proven experience in a customer service role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and other support tools.
- Ability to multitask and manage time effectively.
- Patient, empathetic, and professional demeanor.
- High school diploma or equivalent; college degree is a plus.
- Ability to work independently in a remote setting with a reliable internet connection.
- Comfortable learning and adapting to new technologies.
- A genuine desire to help customers succeed.
This advertiser has chosen not to accept applicants from your region.
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