What Jobs are available for Customer Service in Eldoret?
Showing 455 Customer Service jobs in Eldoret
Senior Customer Service Representative (Remote)
Posted 1 day ago
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Job Description
Our client, a leading provider of innovative technological solutions, is seeking dedicated and empathetic Senior Customer Service Representatives to join their fully remote support team. In this role, you will be the primary point of contact for customers, providing exceptional technical support and resolving inquiries with efficiency and professionalism. You will handle a variety of customer issues, including troubleshooting software and hardware problems, guiding users through product features, and addressing billing-related queries. The ideal candidate possesses outstanding communication skills, patience, and a strong aptitude for problem-solving. Previous experience in a customer-facing role, preferably in technical support or a related field, is required. You should be adept at using customer relationship management (CRM) software and various ticketing systems. This fully remote position requires you to have a reliable internet connection and a dedicated workspace conducive to providing excellent customer service. You must be self-motivated, able to manage your time effectively, and work independently while adhering to service level agreements (SLAs). We are looking for individuals who can de-escalate tense situations, empathize with customer concerns, and offer clear, concise solutions. Your ability to document customer interactions accurately and thoroughly will be crucial. You will also contribute to internal knowledge bases by sharing insights and feedback from customer interactions. Training and ongoing development opportunities will be provided to ensure you stay up-to-date with our client's products and services. This is a fantastic opportunity to build a career in customer support within a flexible, remote setting, contributing directly to customer satisfaction and loyalty. Your dedication to providing outstanding service will be highly valued. We are looking for team members who are passionate about helping others and are eager to learn and grow.
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Customer Support Representative
Posted 1 day ago
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Job Description
Our client is seeking a friendly and efficient Customer Support Representative to join their team. This role involves providing exceptional assistance to customers across various communication channels, including phone, email, and chat. You will be responsible for resolving customer inquiries, troubleshooting issues, processing orders or returns, and providing information about products and services. The ideal candidate will possess excellent communication and interpersonal skills, a patient and empathetic demeanor, and a strong ability to multitask and manage time effectively. Experience with CRM software and customer service best practices is highly desirable. You will be expected to maintain a high level of customer satisfaction, adhere to company policies, and contribute to a positive team environment. This is a hybrid role, requiring flexibility to work both remotely and from our office in Kericho, Kericho, KE on designated days. Strong organizational skills and the ability to adapt to different work settings are essential. We are looking for individuals who are passionate about helping others and committed to delivering outstanding customer experiences. If you thrive in a customer-facing role and are looking for a challenging yet rewarding opportunity, we encourage you to apply.
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Job Description
Our client, a leading innovator in the software-as-a-service (SaaS) sector, is looking for a passionate and experienced Customer Support Lead to build and manage their remote customer support operations. This is a fully remote position, offering a fantastic opportunity to shape the customer experience from the ground up. You will be responsible for leading a team of support specialists, ensuring exceptional service delivery, and implementing best practices to drive customer satisfaction and retention.
Responsibilities:
Qualifications:
This is a critical role for our client as they scale their services globally. We are seeking an empathetic and driven leader who can inspire a remote team to provide world-class support. If you excel at building positive customer relationships and empowering support teams, we encourage you to apply.
Responsibilities:
- Lead, mentor, and develop a high-performing team of remote customer support specialists.
- Establish and refine customer support workflows, processes, and best practices.
- Manage incoming support requests across multiple channels (email, chat, phone, social media), ensuring timely and effective resolution.
- Develop and maintain comprehensive knowledge base articles and FAQs for customers and support staff.
- Monitor key customer support metrics (e.g., response time, resolution time, customer satisfaction scores) and identify areas for improvement.
- Analyze customer feedback and support trends to provide insights to product and engineering teams.
- Handle escalated customer issues with professionalism and efficiency.
- Implement and manage customer support tools and technologies.
- Ensure consistent brand voice and high-quality communication in all customer interactions.
- Recruit, train, and onboard new customer support team members.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of experience in customer support, with at least 2 years in a team lead or supervisory role.
- Proven experience building and managing remote customer support teams.
- Exceptional understanding of customer service principles and best practices.
- Strong leadership, coaching, and motivational skills.
- Excellent written and verbal communication skills, with a knack for de-escalation and problem-solving.
- Proficiency with CRM software and customer support ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to analyze data and generate actionable insights.
- Highly organized, detail-oriented, and able to manage multiple priorities effectively.
- Must be a self-starter with a passion for delivering outstanding customer experiences in a remote environment.
This is a critical role for our client as they scale their services globally. We are seeking an empathetic and driven leader who can inspire a remote team to provide world-class support. If you excel at building positive customer relationships and empowering support teams, we encourage you to apply.
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2
Customer Support Team Lead
Posted 1 day ago
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Job Description
Our client is looking for an experienced and empathetic Customer Support Team Lead to manage and motivate a team of customer service representatives in **Kericho, Kericho, KE**. This role is critical in ensuring exceptional customer satisfaction by overseeing daily operations, resolving complex customer issues, and implementing strategies to enhance service delivery. The ideal candidate will have a strong background in customer service management, with proven leadership skills and a deep understanding of customer support best practices. Responsibilities will include training and mentoring customer service staff, setting performance goals and conducting performance reviews, monitoring team performance metrics, and identifying areas for improvement. You will also be responsible for handling escalated customer complaints and resolving them efficiently and effectively. This role requires excellent communication, problem-solving, and conflict-resolution skills. A positive attitude, a commitment to customer advocacy, and the ability to work under pressure are essential. You will collaborate with other departments to ensure a seamless customer experience and provide feedback to product development teams based on customer interactions. This is a hands-on leadership position where you will be actively involved in supporting your team and ensuring the highest standards of customer service are met. The ability to foster a positive and productive team environment is crucial. If you are passionate about customer success and have a knack for leading people, we encourage you to apply and contribute to our client's reputation for outstanding service.
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Remote Customer Support Agent
Posted 1 day ago
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Job Description
Our client, a rapidly growing e-commerce platform, is seeking dedicated and customer-focused Remote Customer Support Agents to join their fully remote support team. This is an excellent opportunity to provide exceptional service to customers, resolve inquiries efficiently, and contribute to a positive customer experience, all from the convenience of your home. We are a remote-first company that prides itself on its efficient, virtual customer service operations and its commitment to employee satisfaction.
As a Remote Customer Support Agent, you will be the primary point of contact for customers, handling inquiries via phone, email, and live chat. Your responsibilities will include addressing customer questions about products and services, troubleshooting issues, processing orders, managing returns and exchanges, and providing information on company policies. You will need to maintain a high level of product knowledge and stay updated on any changes or promotions. The ability to actively listen to customer needs, empathize with their concerns, and provide clear, concise, and helpful solutions is paramount. You will be expected to document all customer interactions accurately and thoroughly in our CRM system, ensuring a comprehensive record of support activities. Escalating complex issues to the appropriate departments when necessary and following up to ensure resolution are also key parts of the role. Maintaining a positive and professional demeanor at all times, even in challenging situations, is crucial for success in this position.
We are looking for individuals with outstanding communication and interpersonal skills, both written and verbal. Previous experience in a customer service or call center environment is highly desirable. Proficiency with helpdesk software and CRM systems is a plus. You should possess excellent problem-solving abilities, a patient and friendly attitude, and the capacity to multitask effectively. Strong typing skills and comfort with technology are essential for navigating our support platforms efficiently. A reliable high-speed internet connection, a quiet and dedicated workspace free from distractions, and a functioning computer with a headset are mandatory requirements for this remote position. We value individuals who are proactive, adaptable, and committed to delivering five-star customer service. If you are a compassionate and efficient problem-solver eager to build a career in customer support remotely, we encourage you to apply.
Location: This is a fully remote position, with an administrative connection to Garissa, Garissa, KE .
As a Remote Customer Support Agent, you will be the primary point of contact for customers, handling inquiries via phone, email, and live chat. Your responsibilities will include addressing customer questions about products and services, troubleshooting issues, processing orders, managing returns and exchanges, and providing information on company policies. You will need to maintain a high level of product knowledge and stay updated on any changes or promotions. The ability to actively listen to customer needs, empathize with their concerns, and provide clear, concise, and helpful solutions is paramount. You will be expected to document all customer interactions accurately and thoroughly in our CRM system, ensuring a comprehensive record of support activities. Escalating complex issues to the appropriate departments when necessary and following up to ensure resolution are also key parts of the role. Maintaining a positive and professional demeanor at all times, even in challenging situations, is crucial for success in this position.
We are looking for individuals with outstanding communication and interpersonal skills, both written and verbal. Previous experience in a customer service or call center environment is highly desirable. Proficiency with helpdesk software and CRM systems is a plus. You should possess excellent problem-solving abilities, a patient and friendly attitude, and the capacity to multitask effectively. Strong typing skills and comfort with technology are essential for navigating our support platforms efficiently. A reliable high-speed internet connection, a quiet and dedicated workspace free from distractions, and a functioning computer with a headset are mandatory requirements for this remote position. We value individuals who are proactive, adaptable, and committed to delivering five-star customer service. If you are a compassionate and efficient problem-solver eager to build a career in customer support remotely, we encourage you to apply.
Location: This is a fully remote position, with an administrative connection to Garissa, Garissa, KE .
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4
Senior Customer Support Manager
Posted 1 day ago
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Job Description
Our client is looking for a dedicated and experienced Senior Customer Support Manager to lead their customer service operations. This is a vital, fully remote position, empowering you to oversee and enhance customer support from anywhere. You will be responsible for managing a team of customer support representatives, ensuring the delivery of exceptional service and timely resolution of customer inquiries and issues. Developing and implementing effective customer support strategies, policies, and procedures will be a key focus. You will monitor customer service performance metrics, identify areas for improvement, and implement training programs to enhance team skills and efficiency. Handling escalated customer complaints and ensuring customer satisfaction will be part of your responsibilities. The ideal candidate possesses proven experience in customer service management, with a strong understanding of CRM systems and helpdesk software. Excellent leadership, communication, problem-solving, and conflict-resolution skills are mandatory. You should have a passion for delivering outstanding customer experiences and a track record of building and motivating high-performing support teams. If you are a proactive and empathetic leader seeking a challenging remote opportunity to elevate customer support for a growing organization, contributing your skills from your home base near **Eldoret, Uasin Gishu, KE**, this is an exceptional chance. Help our client build lasting relationships with their customers.
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Lead Customer Support Engineer
Posted 4 days ago
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Job Description
Our client is looking for a skilled and empathetic Lead Customer Support Engineer to manage their remote support operations. This role is essential for ensuring exceptional customer satisfaction by providing timely and effective technical assistance. You will be responsible for leading a team of support engineers, overseeing ticket resolution, and identifying trends in customer issues to provide feedback for product improvement. The ideal candidate will have a strong technical background, with extensive experience in troubleshooting complex software and hardware issues. You must possess excellent communication skills, both written and verbal, to effectively interact with customers from diverse backgrounds. This is a remote position, requiring you to manage your workload independently and collaborate with cross-functional teams, including product development and quality assurance, to resolve customer challenges. You will develop and maintain comprehensive knowledge base articles, FAQs, and support documentation to empower both customers and the support team. A minimum of 4 years of experience in customer support or technical support, with at least 1 year in a lead or supervisory role, is required. Proficiency in using CRM and helpdesk software is essential. You should be adept at de-escalating customer issues and finding satisfactory resolutions quickly. The ability to analyze support data, identify areas for improvement, and implement effective solutions is critical. A passion for customer service and a commitment to delivering an outstanding support experience are paramount. If you are a technically proficient and customer-focused individual looking for a leadership role in a fully remote environment, we invite you to apply.
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Remote Customer Support Lead
Posted 1 day ago
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Job Description
Our client is seeking a dynamic and experienced Remote Customer Support Lead to guide their support team. This is a fully remote position, offering the flexibility to work from anywhere, with a focus on supporting customers in the region of Kericho, Kericho, KE and beyond. The ideal candidate will have a proven track record in customer service management, excellent leadership skills, and a passion for delivering exceptional customer experiences. You will be responsible for managing the day-to-day operations of the support desk, mentoring support agents, and driving continuous improvement in service delivery.
Key responsibilities include:
Key responsibilities include:
- Leading, mentoring, and coaching a team of remote customer support agents.
- Setting performance goals and conducting regular performance reviews for the support team.
- Monitoring support queues and ensuring timely and effective resolution of customer inquiries via various channels (phone, email, chat).
- Developing and implementing strategies to improve customer satisfaction and loyalty.
- Analyzing customer feedback and support data to identify trends and areas for improvement.
- Creating and maintaining a comprehensive knowledge base for support agents and customers.
- Collaborating with other departments (e.g., product, sales) to address customer needs and feedback.
- Managing escalated customer issues and ensuring their satisfactory resolution.
- Developing and delivering training programs for new and existing support staff.
- Reporting on key customer service metrics and KPIs to senior management.
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7
Senior Customer Support Lead
Posted 1 day ago
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Job Description
Our client is looking for an experienced and empathetic Senior Customer Support Lead to manage and elevate their customer service operations. This is a fully remote position, allowing you to provide exceptional support from the comfort of your home. You will be responsible for leading a team of customer support representatives, setting performance goals, and ensuring adherence to high service standards. Your duties will include handling complex customer inquiries and complaints, acting as a point of escalation for challenging issues, and providing guidance and training to your team. You will analyze customer feedback and support trends to identify areas for improvement in products and services, and collaborate with other departments to implement solutions. Developing and refining customer support processes, policies, and knowledge base articles will be a core responsibility, ensuring consistency and efficiency. You'll also be involved in performance management of the support team, conducting regular reviews and providing constructive feedback. A key part of the role involves ensuring that customer satisfaction levels are consistently met or exceeded, utilizing various communication channels including phone, email, and live chat. Qualifications include a Bachelor's degree in Business Administration, Communications, or a related field. A minimum of 4 years of experience in customer service, with at least 2 years in a supervisory or lead role, is required. Proven experience in managing and motivating remote teams is highly desirable. Excellent problem-solving, communication, and interpersonal skills are essential, along with a strong understanding of customer support software and CRM systems. You should have a passion for customer advocacy and a commitment to delivering outstanding service. This role, servicing clients with connections to Kericho, Kenya , demands a proactive approach and a dedication to creating positive customer experiences in a fully remote setting. If you are a natural leader with a passion for service excellence, we encourage you to apply.
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8
Senior Customer Support Team Lead
Posted 1 day ago
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Job Description
Our client is actively seeking an experienced and highly motivated Senior Customer Support Team Lead to manage and inspire their fully remote customer service team. This pivotal role involves overseeing daily support operations, ensuring exceptional customer satisfaction, and driving team performance. You will be responsible for coaching, training, and mentoring support agents, fostering a positive and productive work environment. The ideal candidate possesses a strong background in customer service management, a deep understanding of support best practices, and the ability to resolve complex customer issues effectively. Responsibilities include monitoring key support metrics (e.g., response times, resolution rates, customer satisfaction scores), identifying areas for improvement, and implementing strategies to enhance the customer experience. You will also play a key role in developing and refining support processes, knowledge base articles, and training materials. This position requires excellent leadership, communication, and problem-solving skills, with the ability to motivate and guide a remote team. As a remote team lead, you must exhibit exceptional organizational skills, self-discipline, and proficiency in using customer support platforms, ticketing systems, and collaboration tools. You will serve as a point of escalation for challenging customer inquiries and work closely with other departments to address systemic issues. This is an exciting opportunity for a dedicated customer service professional to lead and develop a remote team, contributing significantly to customer loyalty and retention. If you are a results-oriented leader with a passion for delivering outstanding customer service and a desire to excel in a remote work setting, we encourage you to apply.
Responsibilities:
Responsibilities:
- Lead and manage a team of remote customer support representatives.
- Oversee daily support operations and ensure timely resolution of customer inquiries.
- Monitor key performance indicators (KPIs) and customer satisfaction metrics.
- Provide coaching, training, and performance feedback to team members.
- Develop and implement strategies to enhance customer service quality and efficiency.
- Serve as a primary escalation point for complex customer issues.
- Contribute to the creation and maintenance of support documentation and knowledge base.
- Identify trends in customer issues and collaborate with relevant teams to implement solutions.
- Foster a positive, collaborative, and customer-centric team culture.
- Manage schedules and workload distribution for the support team.
- Ensure adherence to company policies and procedures.
- Participate in hiring and onboarding of new support staff.
- Bachelor's degree in Business Administration, Communications, or a related field, or equivalent experience.
- Minimum of 5 years of experience in customer support, with at least 2 years in a leadership or supervisory role.
- Proven ability to lead and motivate a remote team.
- Strong understanding of customer support best practices and metrics.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency with customer support software, CRM systems, and ticketing platforms (e.g., Zendesk, Intercom, Salesforce Service Cloud).
- Experience in developing training materials and process documentation.
- Strong organizational and time-management skills for remote work.
- Ability to handle difficult customer situations with professionalism and empathy.
- Demonstrated commitment to customer satisfaction and service excellence.
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