What Jobs are available for Customer Service in Bungoma?
Showing 205 Customer Service jobs in Bungoma
Senior Customer Service Representative
Posted 1 day ago
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Job Description
Our client is seeking a dedicated and empathetic Senior Customer Service Representative to join their bustling team. This role is essential for providing exceptional support to customers, resolving inquiries, and ensuring a positive brand experience. You will be the primary point of contact for customers, handling a variety of issues via phone, email, and potentially chat. The ideal candidate will possess outstanding communication skills, patience, and a genuine desire to help others. A strong problem-solving ability and the capacity to remain calm under pressure are key attributes for success in this position. You will be expected to expertly navigate customer concerns, troubleshoot issues, and provide clear, accurate information regarding products and services.
Key responsibilities include managing customer accounts, processing orders or returns, and documenting all customer interactions accurately and thoroughly in our CRM system. You will also be tasked with identifying customer needs and escalating complex issues to the appropriate departments when necessary. Training and mentoring junior customer service staff will be a significant part of your role, contributing to the overall development of the customer service team. You will also be involved in gathering customer feedback to identify areas for service improvement and contributing to the development of FAQs and support documentation. A proactive approach to anticipating customer needs and going the extra mile to ensure satisfaction is highly valued. Our client is committed to delivering outstanding customer service and building lasting relationships with their clientele. This position offers a rewarding opportunity to make a tangible difference in customer satisfaction and to grow within a supportive team environment. You will be an integral part of a company that values its employees and prioritizes customer well-being. The role requires dedication and a commitment to upholding high service standards within our Bungoma, Bungoma, KE office. You will work collaboratively with your colleagues to achieve team goals and contribute to a positive work atmosphere. We are looking for an individual who is not only skilled in customer service but also passionate about representing our brand with professionalism and integrity.
Qualifications:
Key responsibilities include managing customer accounts, processing orders or returns, and documenting all customer interactions accurately and thoroughly in our CRM system. You will also be tasked with identifying customer needs and escalating complex issues to the appropriate departments when necessary. Training and mentoring junior customer service staff will be a significant part of your role, contributing to the overall development of the customer service team. You will also be involved in gathering customer feedback to identify areas for service improvement and contributing to the development of FAQs and support documentation. A proactive approach to anticipating customer needs and going the extra mile to ensure satisfaction is highly valued. Our client is committed to delivering outstanding customer service and building lasting relationships with their clientele. This position offers a rewarding opportunity to make a tangible difference in customer satisfaction and to grow within a supportive team environment. You will be an integral part of a company that values its employees and prioritizes customer well-being. The role requires dedication and a commitment to upholding high service standards within our Bungoma, Bungoma, KE office. You will work collaboratively with your colleagues to achieve team goals and contribute to a positive work atmosphere. We are looking for an individual who is not only skilled in customer service but also passionate about representing our brand with professionalism and integrity.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 3 years of experience in customer service or a related field.
- Proven track record of providing excellent customer support.
- Exceptional communication and active listening skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using CRM software and other customer service tools.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Patience, empathy, and a customer-centric attitude.
- Ability to work collaboratively within a team.
- Familiarity with product knowledge relevant to our industry is a plus.
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0
Remote Customer Service Representative - Technical Support
Posted 1 day ago
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Job Description
Our client is looking for dedicated and empathetic Customer Service Representatives to join their fully remote support team. This role is crucial in providing exceptional assistance to customers, resolving inquiries, and troubleshooting technical issues with professionalism and efficiency. You will be the primary point of contact for customers, handling calls, emails, and chat inquiries.
Key responsibilities include actively listening to customer concerns, diagnosing problems, and providing clear, concise solutions. You will maintain detailed records of customer interactions and transactions, escalating complex issues to appropriate departments when necessary. The ideal candidate possesses outstanding communication and interpersonal skills, patience, and a genuine desire to help others. Experience with customer relationship management (CRM) software and ticketing systems is a plus. A positive attitude and the ability to remain calm under pressure are essential.
This is a fully remote position , offering the flexibility to work from home. You will need a reliable internet connection and a quiet workspace. This role is ideal for individuals seeking part-time employment who are passionate about delivering excellent customer experiences. If you are customer-focused, have strong problem-solving skills, and are comfortable working independently in a remote setting, we encourage you to apply for this opportunity within the **Bungoma, Bungoma, KE** region and beyond.
Responsibilities:
Qualifications:
Key responsibilities include actively listening to customer concerns, diagnosing problems, and providing clear, concise solutions. You will maintain detailed records of customer interactions and transactions, escalating complex issues to appropriate departments when necessary. The ideal candidate possesses outstanding communication and interpersonal skills, patience, and a genuine desire to help others. Experience with customer relationship management (CRM) software and ticketing systems is a plus. A positive attitude and the ability to remain calm under pressure are essential.
This is a fully remote position , offering the flexibility to work from home. You will need a reliable internet connection and a quiet workspace. This role is ideal for individuals seeking part-time employment who are passionate about delivering excellent customer experiences. If you are customer-focused, have strong problem-solving skills, and are comfortable working independently in a remote setting, we encourage you to apply for this opportunity within the **Bungoma, Bungoma, KE** region and beyond.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat.
- Troubleshoot and resolve customer issues effectively.
- Provide information about products and services.
- Document customer interactions and resolutions.
- Escalate unresolved issues to senior support staff.
- Maintain customer satisfaction and loyalty.
- Adhere to company policies and procedures.
Qualifications:
- Previous experience in customer service or technical support preferred.
- Excellent communication and active listening skills.
- Strong problem-solving and analytical abilities.
- Patience and empathy when dealing with customers.
- Ability to work independently and manage time effectively in a remote setting.
- Proficiency with computers and basic software applications.
- High school diploma or equivalent required.
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1
Lead Customer Support Engineer
Posted 1 day ago
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Job Description
Join our client's rapidly expanding customer support division as a Lead Customer Support Engineer. This is a fully remote position, offering the flexibility to work from anywhere while contributing to a world-class customer experience. You will be the primary point of contact for complex technical issues, guiding customers through troubleshooting steps and providing timely resolutions. Your role will involve diagnosing software and hardware problems, escalating issues to engineering teams when necessary, and documenting solutions for future reference. We are looking for an individual with a passion for technology and a commitment to exceptional customer service. Responsibilities include managing support tickets, conducting root cause analysis, and identifying trends to proactively address potential problems. You will also play a key role in training and mentoring junior support staff, developing support documentation, and contributing to the continuous improvement of our support processes and tools. This position requires excellent communication skills, both written and verbal, and the ability to explain technical concepts clearly to non-technical users. A strong understanding of IT systems, network infrastructure, and common software applications is essential. The ideal candidate will have a proven track record in customer support, with experience in handling challenging customer interactions. As a remote team member, you must be self-motivated, organized, and able to manage your time effectively to meet service level agreements. This is an exceptional opportunity to advance your career in customer support within a forward-thinking organization that embraces remote work. You will have the chance to influence our support strategy and contribute to shaping the customer journey. We are excited to welcome a dedicated professional who can uphold our high standards of service and contribute positively to our team. The opportunity to work remotely from **Bungoma, Bungoma, KE**, or any other suitable location is available for the right candidate.
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2
Remote Customer Support Lead
Posted 1 day ago
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Job Description
This is a fully remote position. Our client, a rapidly expanding technology company, is looking for an experienced and empathetic Customer Support Lead to guide their customer service team. You will be responsible for overseeing daily support operations, ensuring prompt and effective resolution of customer inquiries and issues, and fostering a positive customer experience. This role requires strong leadership qualities, excellent communication skills, and a deep understanding of customer service best practices. You will mentor and train support agents, develop support strategies, and implement quality assurance measures to maintain high service standards. Key responsibilities include managing ticket queues, analyzing customer feedback, identifying trends in support requests, and collaborating with product and engineering teams to address recurring issues. You will also be involved in developing and updating knowledge base articles and support documentation. The ideal candidate will have a proven track record in customer support leadership, with extensive experience in managing a support team and handling complex customer escalations. Proficiency in CRM systems and customer support platforms is essential. Strong problem-solving abilities, a customer-centric mindset, and the capacity to motivate a remote team are critical for success. This is an exceptional opportunity to shape the customer support function of a growing company and make a significant impact on customer satisfaction from the comfort of your home office.
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3
Senior Customer Support Team Lead
Posted 1 day ago
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Job Description
Our client is seeking a motivated and experienced Senior Customer Support Team Lead to manage and inspire a remote customer service team. This fully remote position is crucial for ensuring exceptional customer satisfaction and efficient issue resolution. You will be responsible for leading a team of customer support representatives, setting performance standards, and implementing strategies to enhance the overall customer experience. Your role will involve coaching, mentoring, and supporting your team to achieve key performance indicators (KPIs) and maintain high service levels.
Key Responsibilities:
Key Responsibilities:
- Leading, training, and motivating a remote customer support team to deliver outstanding service.
- Setting performance goals and KPIs for the team, monitoring performance, and providing regular feedback.
- Developing and implementing customer support policies and procedures to ensure consistency and efficiency.
- Handling escalated customer inquiries and complex issues, providing timely and effective resolutions.
- Analyzing customer feedback and support data to identify areas for improvement in products and services.
- Ensuring adherence to service level agreements (SLAs) and maintaining high customer satisfaction scores.
- Collaborating with other departments to resolve customer issues and improve overall customer journey.
- Staying updated on product knowledge and industry best practices in customer service.
- Conducting regular team meetings to discuss performance, share updates, and foster a positive team culture.
- Recruiting and onboarding new customer support team members.
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4
Remote Customer Support Team Lead
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Remote Customer Support Team Lead to guide and mentor a high-performing customer service team. This is a fantastic opportunity to lead customer interactions and operational efficiency from a remote environment. The ideal candidate will have a proven track record in customer service management, exceptional communication skills, and a passion for delivering outstanding support. You will be responsible for overseeing the day-to-day operations of the customer support team, ensuring timely and effective resolution of customer inquiries and issues across various channels (phone, email, chat). Key responsibilities include coaching, training, and motivating team members, setting performance standards, and monitoring individual and team performance metrics. You will also play a crucial role in developing and implementing customer service policies and procedures to enhance customer satisfaction and loyalty. The ability to handle escalated customer issues with professionalism and efficiency is paramount. You will work closely with other departments to identify customer pain points and drive improvements in products and services. This role demands strong leadership, problem-solving skills, and the ability to foster a positive and collaborative team culture within a remote setting. Join our client and be instrumental in building exceptional customer experiences, leading your team from your chosen remote location, potentially near **Bungoma, Bungoma, KE**, or anywhere globally.
Key Responsibilities:
Key Responsibilities:
- Lead, train, and mentor a remote customer support team to ensure high levels of service.
- Monitor team performance, set KPIs, and conduct regular performance reviews.
- Manage daily customer support operations, ensuring timely and accurate issue resolution.
- Handle complex and escalated customer issues with professionalism and empathy.
- Develop and implement customer service policies, procedures, and best practices.
- Analyze customer feedback and support metrics to identify areas for improvement.
- Collaborate with other departments to address recurring customer issues and enhance product/service offerings.
- Ensure a positive and supportive team environment, fostering engagement and motivation.
- Maintain up-to-date knowledge of products, services, and support tools.
- Generate reports on team performance, customer satisfaction, and key support trends.
- High school diploma or equivalent; Bachelor's degree in Business Administration or a related field is preferred.
- Minimum of 3-5 years of experience in customer service or a related role, with at least 1-2 years in a supervisory or lead capacity.
- Proven experience in managing remote teams is highly desirable.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in customer relationship management (CRM) software and helpdesk systems.
- Ability to multitask, prioritize, and manage time effectively in a remote setting.
- Empathetic and customer-centric approach.
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5
Lead Customer Support Specialist
Posted 1 day ago
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Job Description
Our client is seeking an experienced and empathetic Lead Customer Support Specialist to spearhead their remote customer service operations. In this fully remote position, you will be the frontline ambassador, responsible for ensuring exceptional customer experiences and leading a team of dedicated support professionals. Your primary objective will be to resolve customer inquiries, issues, and complaints efficiently and effectively, while also mentoring and guiding your team. Key responsibilities include providing first-class support via multiple channels (email, chat, phone); troubleshooting technical and non-technical issues; escalating complex problems to appropriate departments; documenting customer interactions and resolutions accurately; identifying trends in customer feedback to suggest service improvements; training and onboarding new support agents; conducting quality assurance checks on support interactions; and contributing to the development of support policies and procedures. This role requires outstanding problem-solving skills, patience, and a genuine desire to help others. The ability to communicate clearly and professionally, both verbally and in writing, is crucial. You will be expected to manage your time effectively, work autonomously, and maintain a high level of productivity in a remote environment. We are looking for candidates with a proven background in customer service, preferably in a lead or supervisory capacity. Familiarity with CRM software and helpdesk ticketing systems is essential. A Bachelor's degree or equivalent practical experience is preferred. The ideal candidate is a proactive problem-solver, adept at de-escalating challenging situations, and committed to fostering a positive customer-centric culture. This is a fantastic opportunity to advance your career in customer support within a supportive and innovative remote-first company. You will have the autonomy to manage your workload and contribute to significant improvements in customer satisfaction.
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6
Senior Customer Support Engineer - SaaS
Posted 1 day ago
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Job Description
Our client is looking for a dedicated and technically adept Senior Customer Support Engineer to join their thriving, fully remote support team. This role is essential for providing exceptional technical assistance to their diverse customer base, ensuring seamless utilization of their Software as a Service (SaaS) products. You will be responsible for troubleshooting complex technical issues, guiding customers through product functionalities, and contributing to the overall customer success strategy. The ideal candidate possesses strong problem-solving skills, excellent communication abilities, and a passion for delivering outstanding customer service in a remote environment. This position offers a fantastic opportunity to grow within a dynamic tech company while working from the convenience of your home.
Key Responsibilities:
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related technical field. A minimum of 5 years of experience in technical customer support, preferably within a SaaS environment, is required. Proven experience troubleshooting complex software issues and guiding users through technical solutions is essential. Strong understanding of web technologies, APIs, and common software architectures is highly desirable. Excellent analytical, problem-solving, and diagnostic skills are critical. Outstanding written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users, are a must. Experience with CRM and helpdesk software (e.g., Zendesk, Salesforce Service Cloud) is preferred. The ability to work independently, manage priorities effectively, and excel in a remote, fast-paced environment is crucial. This role supports our client's global customer base with a focus on clients near Bungoma, Bungoma, KE .
Key Responsibilities:
- Provide advanced technical support to customers via multiple channels, including email, chat, and phone, resolving complex product-related issues promptly and effectively.
- Diagnose and troubleshoot software bugs, configuration issues, and integration challenges related to the company's SaaS platform.
- Guide customers through product setup, configuration, and usage, ensuring they derive maximum value from the service.
- Document technical issues, solutions, and customer feedback to contribute to the knowledge base and product improvement efforts.
- Collaborate with engineering, product management, and sales teams to escalate critical issues and advocate for customer needs.
- Develop and maintain technical documentation, FAQs, and support guides to empower customers and internal teams.
- Monitor system performance and identify potential issues before they impact customers.
- Train and mentor junior support engineers on technical aspects and best practices.
- Participate in customer onboarding and training sessions, both individually and as part of a team.
- Stay up-to-date with product updates, new features, and industry best practices.
- Contribute to defining support processes and identifying areas for improvement.
- Build strong relationships with customers, fostering loyalty and ensuring a positive support experience.
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related technical field. A minimum of 5 years of experience in technical customer support, preferably within a SaaS environment, is required. Proven experience troubleshooting complex software issues and guiding users through technical solutions is essential. Strong understanding of web technologies, APIs, and common software architectures is highly desirable. Excellent analytical, problem-solving, and diagnostic skills are critical. Outstanding written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users, are a must. Experience with CRM and helpdesk software (e.g., Zendesk, Salesforce Service Cloud) is preferred. The ability to work independently, manage priorities effectively, and excel in a remote, fast-paced environment is crucial. This role supports our client's global customer base with a focus on clients near Bungoma, Bungoma, KE .
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7
Senior Customer Success Manager - Tech Support
Posted 1 day ago
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Job Description
Our client, a rapidly growing SaaS company, is looking for a dedicated and proactive Senior Customer Success Manager to join their fully remote customer support team. This role is essential for ensuring our clients receive exceptional support, maximize the value of our products, and build lasting relationships. The ideal candidate will have a strong background in customer service, technical support, and account management, with a proven ability to resolve complex issues and drive customer satisfaction. You will act as a trusted advisor to our customers, providing timely and effective solutions to their technical challenges. This position offers the flexibility to work from home, serving a diverse client base that may include businesses near Bungoma, Bungoma, KE .
Key Responsibilities:
Key Responsibilities:
- Manage a portfolio of key customer accounts, ensuring high levels of satisfaction and retention.
- Serve as the primary point of contact for customer inquiries, technical issues, and support requests.
- Troubleshoot and resolve complex software and hardware issues, escalating to engineering teams when necessary.
- Provide proactive guidance and best practices to customers on how to leverage our products effectively.
- Develop and deliver customer training sessions and onboarding materials.
- Identify opportunities for upselling and cross-selling based on customer needs and usage patterns.
- Monitor customer health metrics and implement strategies to mitigate churn and enhance engagement.
- Gather customer feedback and communicate insights to product and engineering teams for continuous improvement.
- Collaborate with sales and marketing teams to ensure a seamless customer journey.
- Maintain accurate and detailed records of customer interactions and resolutions in our CRM system.
- Contribute to the development of support documentation, knowledge base articles, and FAQs.
- Effectively manage communication and problem-solving in a remote team environment.
- Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
- Minimum of 5 years of experience in customer success, technical support, or account management, preferably in a SaaS environment.
- Proven ability to troubleshoot and resolve complex technical issues across various platforms.
- Strong understanding of CRM systems and customer support ticketing software.
- Excellent communication, interpersonal, and active listening skills.
- Ability to build rapport and trust with customers and effectively manage challenging situations.
- Strong organizational skills and the ability to manage multiple priorities in a fast-paced remote setting.
- Proactive problem-solver with a customer-centric approach.
- Experience working effectively within a remote team and collaborating across departments.
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8
Senior Customer Support Manager (Remote)
Posted 1 day ago
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Job Description
Our client is looking for a dedicated and experienced Senior Customer Support Manager to lead our globally distributed, fully remote support team. This crucial role involves overseeing all aspects of customer service operations, ensuring exceptional client satisfaction, and driving continuous improvement in support processes. You will be responsible for managing a team of support professionals, developing training programs, implementing support strategies, and analyzing performance metrics to enhance service delivery. The ideal candidate possesses strong leadership abilities, a deep understanding of customer service best practices, and a proven track record in managing remote teams effectively.
Key Responsibilities:
Key Responsibilities:
- Lead, mentor, and manage a team of remote customer support representatives to achieve performance goals and maintain high service standards.
- Develop and implement comprehensive customer support strategies, policies, and procedures to optimize the customer experience.
- Monitor key performance indicators (KPIs) such as response times, resolution rates, customer satisfaction (CSAT) scores, and agent productivity.
- Analyze customer feedback and support data to identify trends, areas for improvement, and opportunities for proactive intervention.
- Design and deliver effective training programs for new and existing support staff, covering product knowledge, service protocols, and soft skills.
- Manage the allocation of resources and workload distribution within the support team to ensure efficient operations.
- Act as a point of escalation for complex customer issues, providing timely and effective resolutions.
- Collaborate with product, engineering, and sales teams to advocate for customer needs and provide insights for product enhancements.
- Implement and manage customer support tools and technologies (e.g., CRM, ticketing systems, knowledge bases) to streamline operations.
- Develop and maintain comprehensive knowledge base articles and FAQs for both internal and external use.
- Ensure adherence to service level agreements (SLAs) and company standards.
- Foster a positive and motivating work environment for the remote support team.
- Prepare regular reports on support team performance and customer satisfaction for senior management.
- Contribute to the development of customer retention strategies.
- Stay informed about industry best practices in customer support and service management.
- Bachelor's degree in Business Administration, Communications, or a related field, or equivalent experience.
- Minimum of 6 years of experience in customer service or technical support roles, with at least 3 years in a management or leadership capacity.
- Proven experience managing and developing remote teams.
- Demonstrated understanding of customer support metrics and best practices.
- Proficiency with customer relationship management (CRM) software and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud, HubSpot Service Hub).
- Excellent leadership, coaching, and motivational skills.
- Strong problem-solving, analytical, and decision-making abilities.
- Exceptional communication, interpersonal, and conflict-resolution skills.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote environment.
- Experience in developing and delivering training programs.
- Familiarity with ITIL frameworks is a plus.
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