43 Customer Service jobs in Bungoma
Customer Service Representative (Remote)
50200 Bungoma, Western
KES3000 Daily
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Our client, a customer-centric organization, is seeking dedicated and empathetic Customer Service Representatives to join their fully remote support team. This is an excellent opportunity to provide exceptional assistance to customers from the convenience of your home. You will be the first point of contact for customer inquiries, providing information, resolving issues, and ensuring a positive customer experience across various communication channels, including phone, email, and chat. Your responsibilities will include actively listening to customer needs, troubleshooting problems effectively, and documenting all interactions accurately. You will need to maintain a high level of product knowledge and service expertise to assist customers efficiently. The ideal candidate will possess outstanding communication skills, both written and verbal, with a friendly and professional demeanor. Previous experience in a customer service or helpdesk role is highly desirable. Strong problem-solving abilities and the capacity to remain calm and courteous under pressure are essential. You should be a quick learner, adaptable to new systems and processes, and proficient in using customer relationship management (CRM) software. A reliable internet connection and a quiet, dedicated workspace are required for this remote position. If you are passionate about helping others, have a positive attitude, and are looking for a rewarding career in customer service with the flexibility of remote work, we encourage you to apply.This is a fully remote role supporting our client's customer base, with recruitment efforts active in areas such as Bungoma, Bungoma, KE.
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Customer Service Team Lead - Remote
50100 Bungoma, Western
KES80000 Annually
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Our client is seeking a motivated and experienced Customer Service Team Lead to manage their support operations on a fully remote basis. This role is pivotal in ensuring exceptional customer service delivery, guiding a team of customer service representatives to meet and exceed performance targets. You will be responsible for coaching, mentoring, and motivating the team, handling escalated customer issues, monitoring service quality, and implementing process improvements. The ideal candidate will possess excellent leadership, communication, and problem-solving skills, with a deep understanding of customer service best practices. You will be adept at performance management, providing feedback, and fostering a positive team environment. This position requires a proactive approach, with the ability to manage team performance, analyze customer feedback, and identify trends to enhance service delivery in a remote setting. Experience with CRM software and customer service metrics is essential. You will play a crucial role in maintaining high levels of customer satisfaction and loyalty. A minimum of 4 years of experience in customer service, with at least 2 years in a supervisory or team lead capacity, is required. Experience in a remote team management setting is a significant advantage. A Bachelor's degree in a related field or equivalent practical experience is preferred. This is a fantastic opportunity to lead a dedicated team and make a tangible impact on customer experience within a flexible, remote work arrangement. Your ability to inspire and guide your team will be highly valued. Join us and lead our client's customer service excellence.
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1
Senior Customer Service Specialist - Technical Support
50100 Bungoma, Western
KES3000000 Annually
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Our client, a rapidly growing technology company, is looking for a dedicated and experienced Senior Customer Service Specialist to join their remote support team. In this fully remote role, you will be the primary point of contact for customers experiencing technical issues with our client's software products. Your mission is to provide exceptional support, resolve complex technical problems efficiently, and ensure a positive customer experience. Responsibilities include responding to customer inquiries via multiple channels (email, chat, phone), diagnosing and troubleshooting technical problems, guiding customers through step-by-step solutions, and escalating issues to higher technical teams when necessary. You will also be responsible for documenting support interactions, identifying recurring issues, and providing feedback to the product development team for potential improvements. The ideal candidate will possess outstanding communication and interpersonal skills, a patient and empathetic demeanor, and a strong technical aptitude. A deep understanding of software troubleshooting, operating systems, and common application issues is essential. Previous experience in a technical support or customer service role, preferably within the software industry, is required. You should be adept at managing multiple customer cases simultaneously, prioritizing tasks effectively, and working collaboratively within a remote team environment. We are seeking a proactive problem-solver who is committed to customer satisfaction and eager to contribute to a supportive and efficient helpdesk operation.
Responsibilities:
Responsibilities:
- Provide timely and effective technical support to customers via email, chat, and phone.
- Diagnose and troubleshoot software-related issues, guiding users through solutions.
- Escalate complex technical problems to appropriate teams while maintaining ownership.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify trends in customer issues and provide feedback to the product development team.
- Develop and maintain knowledge base articles and support documentation.
- Assist in training and mentoring junior customer support representatives.
- Manage a queue of customer tickets, prioritizing and resolving issues efficiently.
- Ensure high levels of customer satisfaction through professional and empathetic service.
- Stay updated on product features, updates, and common technical issues.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in customer service, with at least 1 year in technical support.
- Strong technical aptitude and ability to troubleshoot software and hardware issues.
- Excellent written and verbal communication skills.
- Proficiency with helpdesk software and CRM systems.
- Ability to explain technical concepts clearly to non-technical users.
- Strong problem-solving and analytical skills.
- Excellent time management and organizational skills.
- Ability to work independently and as part of a remote team.
- Experience with SaaS products is a plus.
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2
Remote Customer Service & Technical Support Specialist
00100 Bungoma, Western
KES60000 Annually
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Our client is looking for a dedicated and customer-focused Remote Customer Service & Technical Support Specialist to provide exceptional assistance to their clients. This fully remote position involves managing customer inquiries, troubleshooting technical issues, and ensuring a high level of customer satisfaction. The ideal candidate will have excellent communication skills, a patient demeanor, and a strong aptitude for understanding and resolving technical problems. You will be the first point of contact for customers seeking support via phone, email, and chat. This role requires meticulous record-keeping, the ability to escalate complex issues appropriately, and a commitment to delivering timely and effective solutions.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries and provide support via phone, email, and live chat in a timely and professional manner.
- Troubleshoot and diagnose technical issues reported by customers, providing step-by-step solutions.
- Guide customers through product features and functionalities.
- Identify and escalate priority issues to the appropriate internal teams.
- Maintain accurate records of customer interactions, issues, and resolutions in the CRM system.
- Document troubleshooting steps and solutions for knowledge base creation.
- Proactively identify opportunities to improve customer experience and product usability.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Gather customer feedback and relay it to the product development team for continuous improvement.
- Stay up-to-date with product knowledge and support procedures.
- Assist with onboarding new customers and providing initial setup guidance.
- Resolve customer complaints and ensure customer satisfaction.
- Participate in training sessions to enhance product knowledge and technical skills.
- Handle sensitive customer information with discretion and professionalism.
- Contribute to team efforts by sharing knowledge and best practices.
Qualifications:
- Proven experience in a customer service or technical support role.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Strong problem-solving and troubleshooting abilities.
- Patience, empathy, and a customer-centric attitude.
- Proficiency with common operating systems (Windows, macOS) and software applications.
- Experience with CRM software and helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a remote environment.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Fast internet connection and a dedicated, quiet workspace.
- Familiarity with (mention a specific industry or product type, e.g., SaaS products, hardware devices) is an advantage.
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3
Customer Support Lead
50200 Bungoma, Western
KES1500000 Annually
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Our client is searching for an experienced and customer-focused Customer Support Lead to manage their support operations in a fully remote capacity. This leadership role involves overseeing a team of customer service representatives, ensuring the delivery of exceptional support and fostering a positive customer experience. You will be responsible for setting performance standards, training team members, resolving escalated customer issues, and implementing strategies to improve support efficiency and customer satisfaction. Your goal will be to maintain high levels of service quality and customer loyalty.
Key Responsibilities:
The ideal candidate will possess a Bachelor's degree in Business Administration, Communications, or a related field, with a minimum of 4-6 years of experience in customer service, including at least 2 years in a supervisory or lead role. Proven experience in managing remote teams is essential. Strong leadership, communication, problem-solving, and conflict-resolution skills are required. Familiarity with customer support software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is highly desirable. Excellent interpersonal skills and a genuine passion for providing outstanding customer service are critical for this remote position. You must be highly organized, adaptable, and able to thrive in a fast-paced, remote environment.
Key Responsibilities:
- Leading and mentoring a remote customer support team.
- Setting performance goals and conducting regular performance reviews for team members.
- Handling and resolving escalated customer complaints and inquiries.
- Developing and implementing customer support policies and procedures.
- Monitoring customer service metrics and identifying areas for improvement.
- Training new customer support representatives on products, services, and support protocols.
- Ensuring timely and accurate responses to customer inquiries across various channels (email, chat, phone).
- Collaborating with other departments to address customer feedback and improve overall service delivery.
- Analyzing customer feedback and trends to identify opportunities for product or service enhancements.
- Maintaining a positive and professional attitude while representing the company.
The ideal candidate will possess a Bachelor's degree in Business Administration, Communications, or a related field, with a minimum of 4-6 years of experience in customer service, including at least 2 years in a supervisory or lead role. Proven experience in managing remote teams is essential. Strong leadership, communication, problem-solving, and conflict-resolution skills are required. Familiarity with customer support software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is highly desirable. Excellent interpersonal skills and a genuine passion for providing outstanding customer service are critical for this remote position. You must be highly organized, adaptable, and able to thrive in a fast-paced, remote environment.
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4
Customer Support Lead
40200 Bungoma, Western
KES90000 Annually
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Our client, a rapidly expanding tech company, is seeking a motivated and experienced Customer Support Lead to build and manage their fully remote customer service team. This pivotal role involves leading a team of customer support representatives, ensuring the delivery of exceptional customer service, and driving customer satisfaction. You will be responsible for setting performance standards, providing training and coaching, and managing the resolution of complex customer inquiries. This is a remote-first opportunity, requiring excellent communication and leadership skills in a virtual environment. Key responsibilities include developing and implementing customer service strategies, monitoring key performance indicators (KPIs) such as response time and resolution rate, and identifying areas for improvement. You will also handle escalated customer issues, analyze customer feedback, and contribute to the development of support documentation and knowledge bases. Experience with CRM software and ticketing systems is essential. The ideal candidate will have a proven track record in customer service leadership, strong problem-solving abilities, and a customer-centric mindset. A Bachelor's degree in a relevant field or equivalent experience, along with at least 3 years of experience in customer service, with some leadership experience, is required. Join our client's remote team and make a significant impact on customer loyalty.
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5
Customer Support Specialist
50200 Bungoma, Western
KES60000 month
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Our client is looking for a compassionate and efficient Customer Support Specialist to join their fully remote team. This role is crucial in providing exceptional assistance to customers, resolving inquiries, and ensuring a positive customer experience. You will be the first point of contact for customers, handling a variety of issues through different communication channels such as email, chat, and phone. This position requires excellent communication skills, problem-solving abilities, and a genuine desire to help others.
Key responsibilities include:
We are seeking candidates with a high school diploma or equivalent; a Bachelor's degree is a plus. Previous experience in customer service or a related field is highly preferred. Excellent written and verbal communication skills in English are essential. Strong interpersonal skills and a friendly, patient demeanor are required. Proficient computer skills, including experience with CRM software, are necessary. The ability to multitask, manage time effectively, and work independently in a remote setting is crucial. A reliable internet connection and a quiet workspace are mandatory for this remote role. This position is based in **Bungoma, Bungoma, KE**, but operates fully remotely.
Key responsibilities include:
- Responding to customer inquiries and resolving issues promptly and professionally via email, chat, and phone.
- Providing accurate information about products, services, and policies.
- Troubleshooting customer problems and guiding them through solutions.
- Documenting customer interactions, issues, and resolutions in the CRM system.
- Escalating complex issues to the appropriate departments when necessary.
- Gathering customer feedback and identifying opportunities for service improvement.
- Maintaining a high level of customer satisfaction through effective communication and problem-solving.
- Adhering to company service level agreements (SLAs) and performance metrics.
- Collaborating with team members to share knowledge and best practices.
- Staying updated on product knowledge and company updates.
We are seeking candidates with a high school diploma or equivalent; a Bachelor's degree is a plus. Previous experience in customer service or a related field is highly preferred. Excellent written and verbal communication skills in English are essential. Strong interpersonal skills and a friendly, patient demeanor are required. Proficient computer skills, including experience with CRM software, are necessary. The ability to multitask, manage time effectively, and work independently in a remote setting is crucial. A reliable internet connection and a quiet workspace are mandatory for this remote role. This position is based in **Bungoma, Bungoma, KE**, but operates fully remotely.
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6
Customer Support Specialist
00200 Bungoma, Western
KES50000 month
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Our client is seeking a dedicated and empathetic Customer Support Specialist to join their growing team, serving customers remotely. This role is essential for maintaining high levels of customer satisfaction by providing timely and effective assistance. The ideal candidate will possess excellent communication skills and a passion for problem-solving.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and diagnose customer problems, escalating complex issues to appropriate departments when necessary.
- Document all customer interactions, feedback, and resolutions in the CRM system.
- Identify trends in customer inquiries and provide feedback to relevant teams for service improvement.
- Build and maintain positive relationships with customers through active listening and empathetic communication.
- Educate customers on product features, benefits, and best practices.
- Process customer requests, such as orders, returns, or
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7
Remote Customer Support Specialist
50302 Bungoma, Western
KES45000 Annually
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Our client is seeking a dedicated and empathetic Remote Customer Support Specialist to join their dynamic, globally distributed team. This is a fully remote position, offering the flexibility to work from anywhere within Kenya. You will be the first point of contact for customers, providing exceptional service and solutions to their inquiries and issues. Responsibilities include:
- Responding to customer queries via email, chat, and phone in a timely and professional manner.
- Troubleshooting and resolving customer technical issues.
- Escalating complex problems to the appropriate internal teams.
- Documenting all customer interactions and resolutions accurately in the CRM system.
- Providing feedback to management on customer trends and product issues.
- Proactively identifying opportunities to improve the customer experience.
- Adhering to company policies and procedures.
- Maintaining a high level of customer satisfaction.
- Proven experience in a customer service or helpdesk role.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a patient demeanor.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a remote setting.
- A stable internet connection and a suitable home office environment.
- High school diploma or equivalent; further education or certification is a plus.
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8
Remote Customer Support Lead
30200 Bungoma, Western
KES150000 Annually
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Our client is seeking a dynamic and experienced Remote Customer Support Lead to manage and inspire their fully remote customer service team. This leadership role is vital in ensuring exceptional customer experiences and efficient support operations. You will be responsible for guiding a team of customer support representatives, developing and implementing support strategies, setting performance metrics, and ensuring adherence to service level agreements (SLAs). Key duties include training new team members, monitoring team performance, handling escalated customer issues, and identifying opportunities for process improvement. The ideal candidate will possess excellent communication, interpersonal, and problem-solving skills, with a deep understanding of customer service best practices. Proficiency in CRM software and helpdesk ticketing systems is essential. This is a fully remote position, requiring strong self-management, motivational abilities, and the capacity to lead a team effectively through virtual channels. You will utilize collaboration platforms and reporting tools to manage team activities and performance. A Bachelor's degree or equivalent experience in a related field is preferred. A minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or leadership role, is required. We are looking for a compassionate, organized, and results-driven individual who is passionate about building strong customer relationships and fostering a positive team environment. This role offers the flexibility of remote work, providing a great opportunity to lead a dedicated team and contribute to customer satisfaction.
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