What Jobs are available for Customer Service Roles in Ahero?
Showing 320 Customer Service Roles jobs in Ahero
Customer Success Manager, Remote Client Relations
Posted 1 day ago
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Job Description
Our client, a rapidly growing tech company, is looking for an exceptional Customer Success Manager to join their entirely remote client services team. In this role, you will be the primary point of contact for a portfolio of clients, ensuring they maximize their value from our client's products and services. Your mission will be to foster strong, long-term client relationships, drive product adoption, and proactively identify opportunities for client growth and retention. This is a remote-first position, demanding excellent communication, organizational, and problem-solving skills. Responsibilities include onboarding new clients, conducting regular check-ins, providing training and support, gathering customer feedback, and advocating for client needs internally. The ideal candidate is empathetic, possesses strong interpersonal skills, and has a passion for helping customers achieve their goals. Experience with customer relationship management (CRM) software and ticketing systems is required. A solid understanding of SaaS products and the ability to explain technical features in a clear, accessible manner are essential. You must be proactive, resourceful, and capable of managing multiple client accounts simultaneously in a virtual environment. This role requires a Bachelor's degree in Business, Communications, or a related field, along with at least 3 years of experience in customer success, account management, or a similar client-facing role. Our client is dedicated to providing a supportive and collaborative remote work environment, enabling its employees to achieve work-life balance while delivering outstanding customer experiences. This is a fantastic chance to build meaningful connections with clients and contribute to customer loyalty and company growth.
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Senior Customer Success Manager - Remote Client Relations
Posted 1 day ago
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Job Description
Our client is seeking a proactive and empathetic Senior Customer Success Manager to join their thriving remote team. This role is dedicated to ensuring our clients achieve their desired outcomes while using our products and services. You will be the primary point of contact for a portfolio of key accounts, building strong relationships, understanding their business objectives, and guiding them towards maximizing the value they receive. The Senior Customer Success Manager will proactively engage with clients through various channels, including virtual meetings, phone calls, and email, to provide strategic guidance, share best practices, and identify opportunities for upsell or cross-sell. You will be responsible for onboarding new clients, conducting regular business reviews, and driving client retention and satisfaction. A key aspect of the role involves anticipating client needs, troubleshooting issues, and coordinating with internal teams (support, product, sales) to ensure a seamless client experience. The ability to analyze client usage data and identify trends to inform proactive outreach and strategic recommendations is crucial.
Key Responsibilities:
Key Responsibilities:
- Manage and nurture a portfolio of key client accounts.
- Develop and maintain strong, long-lasting client relationships.
- Onboard new clients and ensure successful adoption of products/services.
- Conduct regular business reviews to assess client progress and identify opportunities.
- Proactively identify and address client needs and challenges.
- Drive client retention, satisfaction, and advocacy.
- Collaborate with internal teams to resolve client issues and enhance the customer experience.
- Monitor client usage data and provide insights and recommendations.
- Act as a trusted advisor and advocate for clients within the organization.
- Contribute to the development and improvement of customer success strategies and processes.
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1
Senior Aesthetician & Client Relations Specialist
Posted 1 day ago
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Job Description
Our client is seeking a highly experienced and motivated Senior Aesthetician and Client Relations Specialist to join their dynamic virtual beauty and wellness team. This is a fully remote, permanent position offering the flexibility to work from anywhere within Kenya. You will be instrumental in providing expert skincare consultations, personalized treatment plans, and ensuring an exceptional client experience through digital channels. Responsibilities include conducting in-depth virtual skin analyses, recommending appropriate product lines and treatment protocols, and guiding clients through their skincare journeys. You will also manage client portfolios, track progress, and foster long-term relationships through proactive communication via video calls, email, and secure messaging platforms. The ideal candidate will possess a deep understanding of various skin types, conditions, and advanced aesthetic techniques, including chemical peels, microdermabrasion, and laser treatments (theoretical knowledge and consultation focus). You will stay abreast of the latest industry trends and scientific advancements, translating this knowledge into actionable advice for clients. Furthermore, you will contribute to developing online educational content, webinars, and social media engagement strategies to promote our client's brand and services. This role requires a strong emphasis on sales and upselling, with the ability to effectively present product benefits and treatment packages. Excellent communication, interpersonal, and digital literacy skills are paramount. You must be self-disciplined, organized, and capable of managing your workload independently in a remote setting. A portfolio showcasing successful client transformations and testimonials will be highly regarded. Join us to redefine beauty and wellness services in a remote-first environment and make a significant impact on our clients' confidence and well-being. The role operates within the broader **Garissa, Garissa, KE** region, though your physical presence will not be required in this specific locale. We are committed to fostering a diverse and inclusive workplace.
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2
Remote Pharmaceutical Sales Representative - Medical Devices
Posted 1 day ago
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Job Description
Our client is seeking a highly motivated and results-oriented Remote Pharmaceutical Sales Representative specializing in medical devices. This fully remote position is ideal for experienced sales professionals who possess a strong understanding of the healthcare industry and excellent communication skills. You will be responsible for promoting and selling a range of innovative medical devices to healthcare professionals, including doctors, surgeons, hospital administrators, and clinic managers. Your role will involve building and maintaining strong relationships with existing clients, as well as identifying and developing new business opportunities within your assigned territory. Key responsibilities include conducting virtual product presentations and demonstrations, providing technical information and support, negotiating contracts, and achieving sales targets. The ideal candidate will have a proven track record in pharmaceutical or medical device sales, with a deep understanding of clinical applications and healthcare market dynamics. Excellent knowledge of CRM software for managing client interactions and sales pipelines is essential. You must be a self-starter, highly organized, and capable of managing your time effectively in a remote work environment. This role requires extensive travel within your territory (as needed and safe) to meet with clients, though the primary work will be conducted remotely. We are looking for someone with integrity, strong ethical standards, and a passion for improving patient care through advanced medical technologies.
Key Responsibilities:
Key Responsibilities:
- Promote and sell pharmaceutical products and medical devices to healthcare professionals.
- Build and maintain strong relationships with physicians, hospital staff, and other key decision-makers.
- Conduct virtual presentations and product demonstrations to showcase device capabilities.
- Provide comprehensive product information, clinical data, and technical support to clients.
- Achieve and exceed sales targets within the assigned territory.
- Develop and implement strategic sales plans to penetrate new accounts and expand market share.
- Monitor market trends, competitor activities, and customer needs.
- Negotiate pricing and contract terms with clients.
- Collaborate with marketing teams on product launch strategies and promotional activities.
- Maintain accurate records of sales activities and customer interactions in the CRM system.
- Bachelor's degree in Pharmacy, Life Sciences, Business, or a related field.
- Proven experience in pharmaceutical or medical device sales.
- Demonstrated success in achieving and exceeding sales targets.
- Strong understanding of the healthcare industry and medical terminology.
- Excellent communication, negotiation, and presentation skills.
- Proficiency with CRM software (e.g., Salesforce) and virtual meeting platforms.
- Ability to work independently, manage time effectively, and travel as required.
- High level of professionalism and ethical conduct.
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3
Remote Customer Service Representative - Retail
Posted 1 day ago
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Job Description
Our client is seeking enthusiastic and customer-focused individuals to join their team as Remote Customer Service Representatives. In this role, you will be the primary point of contact for customers, providing exceptional support and ensuring a positive brand experience. This is a fully remote position, allowing you to work from the comfort of your home while contributing to a leading retail organization. You will handle customer inquiries via phone, email, and chat, resolving issues efficiently and effectively.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries regarding products, orders, and services.
- Provide accurate information about products, pricing, and promotions.
- Process customer orders, returns, and exchanges with attention to detail.
- Troubleshoot and resolve customer complaints and issues with empathy and patience.
- Escalate complex issues to the appropriate departments when necessary.
- Maintain detailed records of customer interactions and transactions.
- Identify opportunities to upsell or cross-sell products and services where appropriate.
- Adhere to company policies and procedures to ensure compliance.
- Provide feedback to management on customer concerns and product issues.
- Contribute to a positive and collaborative team environment.
- High school diploma or equivalent; some college education preferred.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with computer systems and customer relationship management (CRM) software.
- Ability to multitask and manage time effectively in a remote setting.
- A dedicated home office space with reliable high-speed internet access.
- Patience, empathy, and a genuine desire to help customers.
- Ability to work independently and meet performance targets.
- Flexibility to work various shifts, including evenings and weekends, as needed.
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4
Customer Support Team Lead
Posted 1 day ago
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Job Description
Our client is looking for an experienced and dynamic Customer Support Team Lead to manage and motivate their customer service team in Machakos, Machakos, KE . This role is crucial for ensuring exceptional customer satisfaction by overseeing daily operations, handling escalated customer issues, and implementing strategies to improve service quality and efficiency. You will be responsible for training and coaching support agents, monitoring performance metrics, developing and updating support documentation and knowledge bases, and collaborating with other departments to resolve customer problems. Key duties include managing the support schedule, conducting team meetings, identifying training needs, and ensuring adherence to company policies and service level agreements (SLAs). The ideal candidate will possess a proven track record (at least 3-4 years) in a customer service or support role, with at least 1-2 years in a leadership or supervisory capacity. Excellent communication, interpersonal, and problem-solving skills are essential. Familiarity with CRM software and customer support ticketing systems is required. The ability to motivate a team, handle difficult customer situations with empathy and professionalism, and drive continuous improvement in a fast-paced environment is paramount. If you are a results-oriented leader passionate about delivering outstanding customer experiences, we encourage you to apply for this key position at our Machakos, Machakos, KE office.
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5
Lead Customer Support Engineer
Posted 1 day ago
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Job Description
Our client is actively recruiting a Lead Customer Support Engineer for a fully remote position. This role is central to ensuring exceptional customer satisfaction by leading a team of support professionals and resolving complex technical issues. As the Lead Customer Support Engineer, you will be responsible for managing incoming support tickets, troubleshooting software and hardware problems, and providing timely and effective solutions to our diverse customer base. You will develop and maintain comprehensive knowledge base articles, FAQs, and training materials to empower both customers and the support team. This role demands a blend of technical expertise, strong communication skills, and leadership capabilities. You will mentor junior support staff, conduct regular performance reviews, and implement best practices to enhance team efficiency and customer service quality. Your ability to analyze support trends, identify recurring issues, and collaborate with product development teams to drive product improvements will be highly valued. This is an excellent opportunity for an experienced customer support professional to take on a leadership role within a growing organization, all while enjoying the benefits of a remote work environment. You will be expected to champion customer advocacy, ensuring that customer feedback is effectively channeled to relevant departments. The successful candidate will possess a deep understanding of ticketing systems, CRM software, and remote support tools. Strong problem-solving skills, patience, and a customer-centric mindset are paramount. This position requires you to be a proactive communicator, capable of explaining technical concepts clearly and concisely to non-technical audiences. Join our client's mission to deliver outstanding support and build lasting customer relationships. This is a fully remote role, allowing you to excel from **Kisumu, Kisumu, KE**, or any other suitable location. If you are passionate about customer success and possess the technical and leadership skills to excel, apply today.
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Remote Customer Support Lead
Posted 1 day ago
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Job Description
Our client is searching for a dedicated and empathetic Remote Customer Support Lead to manage and mentor a team of customer service representatives operating entirely online. This pivotal role requires a leader passionate about delivering exceptional customer experiences and driving team performance in a virtual setting. You will be responsible for setting high standards for customer interaction, developing training programs, resolving complex customer issues, and ensuring the efficient operation of the helpdesk. Key duties include supervising day-to-day support activities, monitoring key performance indicators (KPIs), implementing quality assurance measures, and identifying opportunities for service improvement. The ideal candidate will possess extensive experience in customer service management, a strong understanding of helpdesk software and CRM systems, and a proven ability to lead and motivate remote teams. Excellent problem-solving skills, clear communication abilities, and a customer-centric approach are essential. You will also be involved in developing support policies and procedures, managing escalations, and collaborating with other departments to ensure a cohesive customer journey. This position offers the flexibility of remote work, allowing you to contribute significantly while maintaining a healthy work-life balance. We are looking for an individual who can champion our client's values and ensure every customer interaction is positive and productive. If you have a knack for problem-solving, a passion for people, and a desire to excel in a remote leadership role, we encourage you to apply. This is an excellent opportunity to make a substantial impact on customer satisfaction and loyalty. You will be instrumental in shaping the customer support experience for a growing user base, ensuring they receive timely, accurate, and friendly assistance. We value proactive communication and a collaborative spirit in our remote workforce.
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7
Senior Customer Support Manager
Posted 1 day ago
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Job Description
Our client is seeking a dedicated and experienced Senior Customer Support Manager to lead our exceptional customer service team. This is a fully remote role, offering the flexibility to manage and inspire a team of support professionals from anywhere. You will be responsible for overseeing all aspects of customer support operations, ensuring that our customers receive timely, accurate, and empathetic assistance. This role requires strong leadership, excellent communication skills, and a deep understanding of customer service best practices and metrics. Your goal will be to enhance customer satisfaction, loyalty, and retention through outstanding support.
Key Responsibilities:
Key Responsibilities:
- Lead, manage, and mentor a remote customer support team, fostering a positive and high-performance culture.
- Develop and implement customer support policies, procedures, and service standards.
- Monitor and analyze key customer service metrics (e.g., response time, resolution time, customer satisfaction scores) and identify areas for improvement.
- Manage customer escalations and ensure timely and effective resolution of complex issues.
- Train and onboard new customer support representatives, providing ongoing coaching and development.
- Collaborate with other departments (e.g., Product, Sales, Engineering) to address customer feedback and product issues.
- Develop and maintain customer support documentation, including FAQs and knowledge base articles.
- Identify opportunities to leverage technology and automation to improve support efficiency and effectiveness.
- Ensure the team is equipped with the necessary tools and resources to provide excellent service.
- Contribute to the strategic planning and goal-setting for the customer support department.
- Proven experience (5+ years) in a customer support leadership role.
- Demonstrated ability to manage and motivate a remote team.
- Excellent understanding of customer service principles and best practices.
- Strong analytical and problem-solving skills, with the ability to identify trends and implement solutions.
- Exceptional interpersonal and communication skills, both written and verbal.
- Experience with CRM software and customer support ticketing systems.
- Ability to manage multiple priorities and work effectively under pressure.
- A passion for delivering outstanding customer experiences.
- Bachelor's degree in Business Administration, Communications, or a related field is preferred.
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