What Jobs are available for Customer Service Representative Remote in Kenya?
Showing 4713 Customer Service Representative Remote jobs in Kenya
Customer Service Representative (Remote)
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Job Description
Our client is seeking enthusiastic and customer-focused individuals to join their team as Remote Customer Service Representatives. This position offers the flexibility to work from home while providing exceptional support to our valued customers. You will be the primary point of contact for customer inquiries, issues, and feedback, ensuring a positive and efficient experience. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong problem-solving aptitude.
Key Responsibilities:
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues effectively and efficiently, escalating complex problems when necessary.
- Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system.
- Identify and assess customers' needs to achieve satisfaction.
- Build and maintain strong relationships with customers through clear and consistent communication.
- Process orders, forms, applications, and requests as needed.
- Contribute to team effort by accomplishing related results as needed.
- Adhere to company service standards and provide first-contact resolution whenever possible.
- Proactively identify opportunities to improve the customer experience.
- Participate in ongoing training sessions to enhance product knowledge and service skills.
- Provide feedback on customer service trends and potential product/service improvements.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening abilities.
- Excellent verbal and written communication skills.
- Familiarity with CRM systems and practices.
- Ability to multi-task, prioritize, and manage time effectively.
- Patience and empathy when dealing with customer concerns.
- Proficiency in computer applications and comfortable learning new software.
- Ability to work independently and as part of a remote team.
- A dedicated workspace with a reliable internet connection.
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Senior Customer Service Representative (Remote)
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Our client, a leading provider of innovative technological solutions, is seeking dedicated and empathetic Senior Customer Service Representatives to join their fully remote support team. In this role, you will be the primary point of contact for customers, providing exceptional technical support and resolving inquiries with efficiency and professionalism. You will handle a variety of customer issues, including troubleshooting software and hardware problems, guiding users through product features, and addressing billing-related queries. The ideal candidate possesses outstanding communication skills, patience, and a strong aptitude for problem-solving. Previous experience in a customer-facing role, preferably in technical support or a related field, is required. You should be adept at using customer relationship management (CRM) software and various ticketing systems. This fully remote position requires you to have a reliable internet connection and a dedicated workspace conducive to providing excellent customer service. You must be self-motivated, able to manage your time effectively, and work independently while adhering to service level agreements (SLAs). We are looking for individuals who can de-escalate tense situations, empathize with customer concerns, and offer clear, concise solutions. Your ability to document customer interactions accurately and thoroughly will be crucial. You will also contribute to internal knowledge bases by sharing insights and feedback from customer interactions. Training and ongoing development opportunities will be provided to ensure you stay up-to-date with our client's products and services. This is a fantastic opportunity to build a career in customer support within a flexible, remote setting, contributing directly to customer satisfaction and loyalty. Your dedication to providing outstanding service will be highly valued. We are looking for team members who are passionate about helping others and are eager to learn and grow.
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Job Description
Job Position: Help Desk & Marketing Officer
Department: Marketing
Reports to: Marketing Manager
Job Summary:
The Help Desk & Marketing Officer will serve as the first point of contact for visitors and tenants within the BINAA building, ensuring an engaging and seamless experience for all stakeholders. They will play a vital role in guiding foot traffic, promoting tenant businesses, overseeing building marketing initiatives, and maintaining strong tenant relations. Additionally, they will support leasing efforts by showcasing available retail spaces and ensuring the building remains an attractive commercial destination.
Key Responsibilities:
1. Promotion of BINAA Ecosystem & Tenant Businesses
- Educate visitors on the BINAA concept, ensuring they understand it as a one-stop destination for home and building solutions.
- Actively promote tenant businesses by informing customers about special offers, services, and exclusive products.
- Closely, work with the marketing team to execute promotional strategies to increase building footfall and drive business to tenants.
- Assist in planning seasonal campaigns, festive promotions and community events to boost foot traffic.
2. Visitor Engagement & Foot Traffic Management
- Greet and assist visitors, directing them to the appropriate businesses or services within the BINAA building.
- Direct customers looking for building solutions and fixtures primarily to the BINAA showroom while providing supplementary referrals to other tenants.
- Actively manage and document visitor traffic, gathering data to assess peak hours, visitor demographics, and engagement levels.
- Implement visitor feedback mechanisms to continuously improve customer experience.
- Provide maps, directories, and promotional materials to visitors for easy navigation.
Qualifications & Skills:
- Diploma or bachelor's degree in marketing, business administration, or a related field.
- Strong interpersonal and communication skills with a welcoming and professional demeanor.
- Experience in customer service, marketing, or retail management is an added advantage.
- Ability to multitask and manage visitor inquiries while executing marketing responsibilities.
- Strong organizational and problem-solving skills.
- Proficiency in MS Office, customer service tools, and basic data reporting systems.
- Familiarity with social media and digital marketing trends is a plus.
Work Environment & Expectations:
- The role is front-facing and requires the officer to be stationed at the help desk with periodic movement around the building.
- Flexibility in working hours may be required during expos, promotional events, and peak shopping seasons.
- The officer should maintain a customer-centric and solution-oriented approach to interactions.
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2
Automotive Service Advisor - Remote Customer Support
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Job Description
Our client is seeking a knowledgeable and customer-focused Automotive Service Advisor to join their fully remote support team. This unique position allows you to leverage your expertise in the automotive industry to provide exceptional service and technical guidance to customers from the convenience of your home office. As a remote-first company, we value flexibility and offer a supportive virtual work environment. You will be the primary point of contact for customers seeking assistance with vehicle maintenance, repairs, and diagnostic issues. Your responsibilities will include accurately diagnosing customer concerns, explaining service recommendations clearly and professionally, scheduling appointments, and managing service expectations. You will work closely with a network of remote automotive technicians and service centers to ensure timely and efficient resolution of customer issues. Strong communication and active listening skills are essential to understand customer needs and effectively convey technical information. The ideal candidate will have a minimum of 3 years of experience as an Automotive Service Advisor, Service Manager, or in a related customer-facing role within the automotive sector. A strong technical understanding of vehicle systems, diagnostics, and repair procedures is crucial. Proficiency with automotive service software and CRM systems is required. Excellent problem-solving skills, patience, and a commitment to delivering outstanding customer satisfaction are paramount for this remote role. You must be a self-starter with strong organizational skills and the ability to manage multiple customer interactions simultaneously. This position is fully remote, supporting our customer service operations with a focus on clients and service providers within the Embu, Embu, KE region, and across our service network. If you are a dedicated automotive professional passionate about customer service and seeking a remote career opportunity, we encourage you to apply.
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3
Lead Customer Success Advocate - Remote
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Job Description
Our client is looking for an exceptional Lead Customer Success Advocate to manage and enhance customer relationships through dedicated remote support. In this vital role, you will serve as the primary point of contact for a portfolio of clients, ensuring their satisfaction and maximizing their value from our services. Your responsibilities will include understanding customer needs, proactively addressing issues, providing technical guidance, and driving product adoption. You will also be responsible for training junior support staff, developing best practice guides, and contributing to the overall improvement of our customer service strategies. This position demands outstanding communication skills, empathy, and a passion for delivering top-tier support. The ability to troubleshoot effectively, manage multiple client accounts simultaneously, and maintain detailed records within a CRM system is crucial. We expect candidates to be adept at using various communication platforms, including video conferencing, live chat, and email, to foster strong client connections. A background in customer service, technical support, or account management, with a proven track record of success, is required. While the role is fully remote, fostering a collaborative spirit within the team is paramount. You will be empowered to take ownership of customer issues and provide innovative solutions. A bachelor's degree or equivalent experience in a relevant field is preferred. If you are a driven individual with a talent for building rapport and a commitment to exceptional customer experiences, we encourage you to apply for this exciting opportunity to contribute to our remote operations. This role is centered around supporting clients remotely, with a conceptual base in Kisumu, Kisumu, KE .
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4
Senior Customer Success Advocate (Remote)
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Job Description
Our client is seeking a passionate and proactive Senior Customer Success Advocate to join their dynamic, fully remote customer support team. This role is vital in ensuring our customers achieve their desired outcomes while using our products and services. You will be responsible for building strong relationships with clients, understanding their needs, and providing exceptional support and guidance. The ideal candidate will have a proven track record in customer success, account management, or a related client-facing role, coupled with excellent communication, problem-solving, and interpersonal skills. As a remote-first organization, you must be highly organized, self-motivated, and adept at using virtual collaboration tools to deliver outstanding customer experiences. You will proactively engage with customers, identify potential issues before they arise, and advocate for their needs internally. This position offers an excellent opportunity to make a significant impact on customer retention and satisfaction.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Build and maintain strong, long-lasting relationships with a portfolio of key customers.
- Proactively engage with customers to understand their goals, challenges, and usage patterns.
- Provide timely and effective support, resolving customer inquiries and issues efficiently.
- Educate customers on product features, best practices, and new releases to maximize their value.
- Identify opportunities for upselling or cross-selling based on customer needs and goals.
- Monitor customer health metrics and proactively intervene to address churn risks.
- Gather customer feedback and insights, relaying them to product and sales teams.
- Develop and deliver training materials and resources for customers.
- Act as the primary point of contact for customer escalations and issue resolution.
- Contribute to the continuous improvement of customer success strategies and processes.
Qualifications:
- Bachelor's degree in Business Administration, Communications, Marketing, or a related field.
- Minimum of 4 years of experience in Customer Success, Account Management, or a similar client-facing role.
- Proven ability to build rapport and maintain strong relationships with diverse clients.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Familiarity with CRM software and customer success platforms (e.g., Salesforce, Gainsight, HubSpot).
- Ability to understand technical concepts and explain them clearly to non-technical users.
- Highly organized with excellent time management skills.
- Self-motivated and able to work independently in a remote environment.
- Experience in the Garissa, Garissa, KE region or similar service-oriented roles is beneficial, but the role is fully remote.
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5
Customer Success Manager - Remote
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Job Description
Our client is seeking a proactive and customer-focused Customer Success Manager to join their growing team. This role is dedicated to ensuring that clients achieve their desired outcomes while using our client's products and services. You will be the primary point of contact for a portfolio of assigned clients, building strong relationships, understanding their business needs, and driving adoption and retention. The ideal candidate has exceptional communication skills, a deep understanding of customer relationship management, and a passion for helping clients succeed. This is a fully remote position, requiring you to manage client relationships and internal collaborations through digital channels. You will be instrumental in fostering client loyalty and advocating for client needs within the organization. Responsibilities include:
- Onboarding new clients and guiding them through the initial setup and adoption process.
- Developing and maintaining strong, long-lasting relationships with a portfolio of clients.
- Proactively identifying client needs and providing solutions to maximize their use of our products/services.
- Monitoring client health and engagement metrics, intervening when necessary to address potential issues.
- Conducting regular business reviews with clients to assess progress and identify opportunities for growth.
- Educating clients on new features, updates, and best practices.
- Serving as the voice of the customer internally, providing feedback to product, sales, and support teams.
- Collaborating with sales and support teams to ensure a seamless customer experience.
- Identifying and nurturing upsell and cross-sell opportunities within existing accounts.
- Developing and managing success plans for key clients.
- Troubleshooting and resolving client issues in a timely and effective manner, often by coordinating with internal teams.
- Contributing to the development of customer success resources, such as knowledge base articles and training materials.
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- A minimum of 3 years of experience in customer success, account management, or a client-facing role.
- Proven ability to build and maintain strong client relationships.
- Excellent communication, interpersonal, and presentation skills.
- Strong problem-solving and analytical abilities.
- Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
- Ability to manage multiple client accounts effectively and prioritize tasks in a remote setting.
- A proactive, results-oriented mindset with a passion for customer advocacy.
- Experience in (Specific industry relevant to the fictional company) is a significant advantage.
- Familiarity with SaaS products and subscription-based business models is desirable.
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Customer Experience Manager - Remote Support
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Job Description
Our client is seeking a highly motivated and customer-centric Customer Experience Manager to lead their remote support team. This is a fully remote position, focused on delivering exceptional service and support to a diverse customer base. You will be responsible for developing and implementing strategies to enhance customer satisfaction, loyalty, and retention. This includes overseeing the daily operations of the customer service and helpdesk functions, managing performance metrics, and ensuring that service level agreements (SLAs) are met or exceeded. Key duties involve training and coaching the support team, resolving escalated customer issues, and identifying trends to drive process improvements. You will also collaborate with other departments, such as product development and marketing, to advocate for customer needs and contribute to product enhancements. The ideal candidate will have a proven track record in customer service management, excellent communication and interpersonal skills, and a deep understanding of customer support technologies and best practices. Strong analytical skills are needed to interpret customer feedback and performance data. You will champion a customer-first culture and empower your team to provide outstanding service. This role requires strong leadership abilities, the capacity to manage a remote workforce effectively, and a passion for creating positive customer interactions. You will be instrumental in shaping the customer journey and ensuring a consistent, high-quality experience across all touchpoints. If you are a dedicated leader passionate about building strong customer relationships and driving service excellence from a remote setting, we encourage you to apply. This role is essential in supporting our valued customers in and around **Kisumu, Kisumu, KE**.
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7
Customer Experience Manager (Remote)
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Job Description
We are looking for an exceptional Customer Experience Manager to lead our remote customer support initiatives. In this role, you will be instrumental in designing and implementing strategies that enhance customer satisfaction and loyalty. You will oversee the customer support team, ensuring adherence to service level agreements and driving continuous improvement in service delivery. Your responsibilities will include analyzing customer feedback, identifying trends, and developing action plans to address pain points. You will also be responsible for creating and refining support processes, developing training materials for agents, and managing the customer support knowledge base. The ideal candidate possesses a deep understanding of customer service best practices, excellent leadership skills, and a proven ability to foster a positive and productive remote work environment. Strong analytical and problem-solving skills are essential, along with proficiency in using CRM and support ticketing systems. You will collaborate with other departments, including product development and marketing, to ensure a cohesive customer journey. This position offers the opportunity to significantly impact customer retention and brand reputation through exceptional service, all within a flexible, remote setting. Your dedication to customer success will be the driving force behind our service excellence. The nominal job posting location is Kakamega, Kakamega, KE .
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8
Customer Success Lead - Remote
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Job Description
Our client, a fast-growing technology solutions provider, is seeking a highly motivated and customer-centric Customer Success Lead to join their fully remote team. This role is vital in ensuring our clients achieve their desired outcomes while using our products and services. You will be responsible for building strong relationships, proactively addressing client needs, and driving customer satisfaction and retention.
Key Responsibilities:
Key Responsibilities:
- Develop and implement strategies to enhance customer onboarding, adoption, and overall success.
- Serve as the primary point of contact for a portfolio of key clients, fostering strong, long-term relationships.
- Proactively identify and address potential customer issues before they escalate.
- Conduct regular check-ins and business reviews with clients to ensure they are maximizing value.
- Gather customer feedback and advocate for client needs internally to inform product development and service improvements.
- Monitor customer health scores and key metrics to identify at-risk accounts and implement retention strategies.
- Collaborate with sales and support teams to ensure a seamless customer experience.
- Develop and deliver training materials and best practice guides for clients.
- Contribute to the development of customer success best practices and playbooks.
- Identify opportunities for upselling and cross-selling based on client needs and success.
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