202 Customer Journey jobs in Kenya

Company Description

Onbora is a startup company looking for a UX/UI designer to help in the design procedures for the company. Our company focuses on offering tech solutions for small and medium businesses in Africa.

Role Description

This is a full-time on-site role for a User Experience Designer located in Nairobi. The User Experience Designer will be responsible for applying design thinking to create intuitive and engaging user experiences. Daily tasks include conducting user research, creating visual designs, and developing prototypes. The designer will collaborate with cross-functional teams to ensure the design vision is executed effectively.

Qualifications

• Proficiency in Design Thinking and User Research skills
• Expertise in User Experience (UX) and Visual Design
• Ability to create high-fidelity Prototypes
• Strong problem-solving and analytical skills
• Excellent communication and collaboration abilities
• Bachelor's degree in Design, Human-Computer Interaction (HCI), or related field is preferred
• Experience in a similar role is a plus

2-Week Project, Remote — Nairobi County, Kenya

Company Description:

Power Values
is a human-performance company at the intersection of
behavioral science, coaching, and AI
. Founded by
Jonathan Keim
, Chief Development Officer at
Robbins-Madanes Training
, the brand helps individuals and organizations align decisions with what matters most.

Through our
Power Values Quiz
,
AI coaching platform
, and
data-powered dashboards
, we turn values into measurable action that fuels both personal growth and organizational culture.

We're now expanding our product experience team to craft
intuitive, emotionally intelligent interfaces
that guide users—employees and leaders alike—through discovery, reflection, and transformation.

Role Description

This is a
remote, two-week research project
for a
User Experience Researcher
based in
Nairobi County, Kenya
.

The goal of this project is to conduct
user research and design exploration
for the upcoming
Power Values Leadership Dashboard
—a platform that helps organizations visualize alignment, engagement, and cultural health across teams.

You'll lead a focused research sprint, working closely with the design and product team to uncover how employees and leaders interact with value-based performance data, and translate those insights into actionable design recommendations.

Role Description

This is a
remote, two-week research project
for a
User Experience Researcher
based in
Nairobi County, Kenya
.

The goal of this project is to conduct
user research and design exploration
for the upcoming
Power Values Leadership Dashboard
—a platform that helps organizations visualize alignment, engagement, and cultural health across teams.

You'll lead a focused research sprint,
managing a small team of 1–2 research associates
, to uncover how employees and leaders interact with value-based performance data, and translate those insights into actionable design recommendations for the dashboard.

Key Responsibilities

• Plan and execute a
  two-week user research sprint
  , including
  qualitative and quantitative methods
  such as interviews, surveys, and usability tests
• Lead and mentor a small team (1–2 associates)
  in coordinating fieldwork, participant outreach, and data synthesis
• Conduct
  in-depth qualitative interviews
  with leaders and employees to uncover motivations, pain points, and behavioral patterns
• Analyze qualitative data to generate actionable insights and map user journeys related to culture, engagement, and alignment metrics
• Collaborate with product and design teams to translate research findings into data visualization concepts and interaction flows for the dashboard
• Deliver a
  final insights report and presentation
  , including user personas, journey maps, and early design concepts

Deliverables & Timeline

Week 1:
Research Planning & Data Collection

• Finalize research goals, participant criteria, and interview guides
• Conduct interviews and gather user feedback

Week 2:
Analysis & Dashboard Concept Development

• Synthesize insights into personas, pain points, and opportunity areas
• Present actionable recommendations and low-fidelity wireframes or design directions

Qualifications

• Strong skills in
  User Research, Human-Computer Interaction
  , and
  Design Thinking
• Experience designing or researching
  dashboards, analytics tools, or employee engagement systems
• Demonstrated ability to
  lead small teams
  and coordinate research projects under tight timelines
• Excellent
  analytical, storytelling, and presentation skills
• Ability to distill insights into
  clear, visual frameworks
  for product teams
• Empathetic, curious, and user-centered mindset with strong collaboration skills
• Bachelor's degree in
  Human-Computer Interaction, Psychology, Design
  , or a related field

Duration:
2 Weeks

Location:
Remote (Nairobi County, Kenya)

Compensation:
25,000 KSH

If you're passionate about designing tools that help people and teams live their values—let's talk.

To Apply:
Send your portfolio or relevant case studies to
Jonathan Keim
, along with a short note about your approach to user research and dashboard design.

• Design intuitive and engaging user interfaces for web and mobile applications.
• Conduct user research, usability testing, and gather user feedback.
• Create wireframes, mockups, and interactive prototypes.
• Collaborate with product managers and developers to implement designs.
• Ensure a consistent and delightful user experience across all touchpoints.
• Translate user needs and business requirements into effective design solutions.
• Advocate for user-centered design principles throughout the product lifecycle.
• Stay updated on the latest UI/UX trends and best practices.

• Bachelor's degree in Design, Human-Computer Interaction, or a related field, or equivalent practical experience.
• Proven experience as a UI/UX Designer with a strong portfolio.
• Expertise in user research, wireframing, prototyping, and visual design.
• Proficiency in design and prototyping tools (e.g., Figma, Sketch, Adobe XD).
• Solid understanding of usability principles and user-centered design methodologies.
• Excellent communication, collaboration, and problem-solving skills.
• Ability to work effectively in a remote, agile environment.

• Develop, implement, and refine actuarial models for pricing, reserving, and forecasting for specialty insurance products.
• Analyze complex datasets to identify trends, assess risks, and quantify potential losses.
• Perform in-depth profitability analysis and provide recommendations for product development and portfolio management.
• Assist in the preparation of regulatory filings and ensure compliance with all relevant actuarial standards and guidelines.
• Collaborate with underwriting, claims, and finance departments to provide actuarial support and insights.
• Mentor and guide junior actuarial staff, fostering their professional development.
• Conduct experience studies and analyze the drivers of loss development and claims trends.
• Present complex actuarial findings and recommendations clearly and concisely to senior management and non-technical audiences.
• Stay current with industry best practices, regulatory changes, and emerging risks in the insurance sector.
• Contribute to the continuous improvement of actuarial methodologies and tools.

• Investigate, evaluate, and adjudicate complex insurance claims, primarily in specialty lines (e.g., professional liability, directors & officers, cyber liability).
• Determine coverage and liability based on policy terms, conditions, and applicable laws.
• Communicate effectively with policyholders, claimants, legal counsel, and other stakeholders.
• Negotiate fair and equitable settlements within authorized limits.
• Manage a caseload of claims efficiently, ensuring timely processing and resolution.
• Identify potential fraud indicators and escalate suspicious claims for further investigation.
• Maintain accurate and comprehensive claim files, documenting all actions and decisions.
• Provide guidance and mentorship to junior claims adjusters and analysts.
• Stay updated on relevant insurance laws, regulations, and industry best practices.
• Analyze claims data to identify trends and recommend improvements in underwriting or claims processes.
• Collaborate with underwriting and legal departments to resolve complex coverage issues.
• Contribute to the development and refinement of claims handling procedures.

• Bachelor's degree in Business Administration, Finance, Law, or a related field.
• 5+ years of experience in insurance claims handling, with a significant focus on specialty lines.
• In-depth knowledge of insurance policy wordings, legal principles, and claims resolution processes.
• Strong analytical, investigative, and negotiation skills.
• Excellent written and verbal communication abilities.
• Proficiency in claims management software and Microsoft Office Suite.
• Ability to work independently, manage time effectively, and meet deadlines in a remote setting.
• Relevant professional designations (e.g., CPCU, AIC) are highly desirable.
• Experience handling large loss claims and litigation is a plus.
• Demonstrated ability to exercise sound judgment and decision-making.

• Analyze and underwrite complex insurance applications for specialty lines, including but not limited to professional liability, cyber insurance, and directors & officers liability.
• Evaluate risk exposures, assess policy terms and conditions, and determine appropriate pricing and coverage limits.
• Conduct in-depth market research and analysis to identify emerging risks and market trends.
• Collaborate with brokers and agents to gather necessary information and build strong working relationships.
• Develop and maintain underwriting guidelines and best practices for specialty lines.
• Monitor the performance of the underwriting portfolio, identifying trends and implementing corrective actions as needed.
• Assist in the development and implementation of new insurance products and programs.
• Provide guidance and mentorship to junior underwriters.
• Ensure compliance with regulatory requirements and company policies.
• Prepare reports and presentations on underwriting performance and market analysis for senior management.

• Bachelor's degree in Finance, Economics, Business Administration, or a related field.
• Minimum of 5 years of experience in insurance underwriting, with a specialization in at least one specialty line.
• Strong understanding of insurance contracts, risk management principles, and actuarial concepts.
• Proficiency in financial analysis and modeling.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong negotiation and communication skills, with the ability to effectively interact with internal and external stakeholders.
• ACII, CPCU, or equivalent professional designation is highly preferred.
• Proven ability to work independently and manage a high-volume workload in a remote setting.
• Familiarity with insurance software and data analytics tools.
• Demonstrated ability to interpret complex data and translate it into actionable insights.