3,759 Client Accounts jobs in Kenya

• Conduct in-depth initial wellness assessments with new clients via video conferencing to understand their goals, challenges, and lifestyle.
• Develop personalized, holistic wellness plans encompassing nutrition, exercise, stress management, sleep hygiene, and mindfulness practices.
• Provide ongoing remote coaching and support to clients, empowering them to implement their wellness plans and overcome obstacles.
• Educate clients on healthy lifestyle choices, evidence-based wellness strategies, and self-care techniques.
• Monitor client progress, celebrate successes, and adjust wellness plans as needed to ensure continued improvement.
• Foster a supportive and motivating client-provider relationship built on trust and empathy.
• Facilitate virtual workshops and group coaching sessions on various wellness topics.
• Maintain accurate and confidential client records, documenting session notes and progress reports.
• Stay up-to-date with the latest research and best practices in nutrition, fitness, mental well-being, and holistic health.
• Collaborate with other wellness professionals or healthcare providers as needed to provide comprehensive client support.
• Promote the organization's services and contribute to client acquisition through effective communication and outreach.
• Contribute to the development of new coaching programs and resources for clients.
• Inspire and empower clients to achieve sustainable, long-term health and vitality.

• Certification from a reputable holistic health or wellness coaching program (e.g., NBHWC, Wellcoaches).
• Bachelor's degree in Health Science, Nutrition, Psychology, or a related field is preferred.
• Minimum of 5-7 years of experience as a certified wellness coach, with a proven track record of successfully guiding clients to achieve their health goals.
• In-depth knowledge of nutritional science, fitness principles, stress management techniques, and mindfulness practices.
• Exceptional listening, communication, and motivational skills.
• Proficiency in using video conferencing platforms (e.g., Zoom, Skype) and other digital tools for remote client management.
• Strong understanding of behavior change theories and coaching methodologies.
• Empathetic, patient, and non-judgmental approach to client support.
• Excellent organizational and time-management skills, with the ability to manage multiple clients simultaneously.
• A genuine passion for health, wellness, and helping others achieve their full potential.
• Experience with creating wellness content (blogs, articles, social media posts) is a plus.

• Conducting comprehensive client assessments to understand their beauty and wellness needs and goals.
• Developing personalized coaching plans covering areas such as skincare, nutrition, exercise, stress management, and mindfulness.
• Providing ongoing guidance, support, and motivation to clients through virtual sessions.
• Educating clients on best practices and new trends in beauty and wellness.
• Monitoring client progress and adjusting plans as needed to ensure optimal results.
• Creating engaging content for the wellness platform, such as blog posts, articles, and social media updates.
• Fostering a positive and supportive online community for clients.
• Collaborating with other wellness professionals and subject matter experts.
• Staying current with industry research, product innovations, and wellness methodologies.
• Maintaining client confidentiality and adhering to professional ethical standards.

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA
The Client Success Learner role is designed as a developmental position for individuals interested in building a career in client success management. The learner will work closely with experienced Client Success Specialists to understand best practices in managing Tier 3 client accounts and supporting the contracting process. The role emphasizes learning, shadowing, and gradually taking on responsibilities with guidance.

Key Responsibilities:
Client Relationship Development:

• Learn how to nurture and maintain professional relationships with client representatives, under the guidance of a Client Success Specialist.
• Observe and support in ensuring clients engage successfully with the organization.
• Participate in calls/meetings to understand how client satisfaction (CSAT) is monitored and improved.
• Assist in escalating issues through proper channels, learning how to facilitate resolution in collaboration with resolver groups.

Contract Management:

• Support in drafting contracts and scopes of work while gaining exposure to contract management best practices.
• Learn the process of ensuring timely client execution and handover to delivery teams.
• Gain an understanding of compliance and governance in contracting.

Adoption Support:

• Shadow Client Success Specialists to learn how clients adopt service features and increase usage.
• Assist in gathering client feedback and usage data to support adoption initiatives.
• Observe how value realization is demonstrated to clients.

Expansion & Renewal Awareness:

• Learn how to identify potential opportunities for up-selling and cross-selling.
• Gain exposure to renewal processes by assisting in preparation for on-time contract renewals.
• Support in documenting key client milestones that contribute to renewals and expansions.

Client Success Practice:

• Participate in team learning sessions, knowledge-sharing forums, and internal training on client success practices.
• Learn about data quality management, reporting, and maintaining accurate client information.
• Assist in onboarding Tier 3 accounts on the service portal.
• Gain hands-on experience with tools, methodologies, and client success KPIs.

Knowledge and Attributes:

• Building strong interpersonal and communication skills to interact effectively with stakeholders.
• Developing foundational knowledge in account planning, stakeholder management, and IT service environments.
• Learning about ITIL practices, contract management, and billing processes.
• Gaining exposure to financial and strategic aspects of client success (renewals, churn reduction, value realization).
• Understanding the company's offerings, positioning, and service portfolio.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Information Technology, Business, Sales, or a related field (preferred but not required for entry-level learners).
• Interest in pursuing ITIL foundation certification, Client success certifications and related industry certifications during the role.

Required experience:

• Entry-level experience or academic background in IT services, client management, sales, or related fields.
• Demonstrated eagerness to learn, strong organizational skills, and ability to work collaboratively in a team environment.
• Previous internship, academic project, or exposure to client-facing roles is an advantage but not mandatory.

Workplace type:
Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an

email address. If you suspect any fraudulent activity, please
contact us
.

• Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and chat.
• Provide information about products and services.
• Troubleshoot basic technical issues and guide customers through solutions.
• Process orders, returns, and exchanges as needed.
• Maintain accurate customer records and document all interactions.
• Identify and escalate complex issues to senior support staff or relevant departments.
• Follow communication guidelines and company policies.
• Gather customer feedback and report it to management for service improvement.
• Strive to achieve high levels of customer satisfaction and first-contact resolution.
• Assist with customer onboarding and training on product usage.
• Stay up-to-date with product knowledge and company updates.
• Contribute to a positive and collaborative team environment.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Previous experience in customer service or a call center environment is preferred.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patient, empathetic, and customer-centric approach.
• Proficiency in using computers and common software applications.
• Ability to multitask and manage time effectively in a remote setting.
• A reliable internet connection and a quiet workspace.
• Must be legally authorized to work in Kenya.

• Provide advanced technical support to customers via phone, email, and chat, resolving complex issues promptly and professionally.
• Diagnose and troubleshoot hardware, software, and network problems.
• Guide customers through step-by-step solutions for technical difficulties.
• Escalate unresolved issues to appropriate technical teams while maintaining ownership until resolution.
• Document all customer interactions, troubleshooting steps, and resolutions accurately in the CRM system.
• Develop and maintain a comprehensive knowledge base of product features, troubleshooting procedures, and common issues.
• Identify trends in customer issues and provide feedback to product development and engineering teams for continuous improvement.
• Train and mentor junior customer service representatives on technical aspects and best practices.
• Contribute to the development and improvement of customer support processes and documentation.
• Ensure adherence to service level agreements (SLAs) and customer satisfaction targets.
• Proactively identify opportunities to enhance the customer experience and product usability.

• A Bachelor's degree in Information Technology, Computer Science, or a related technical field.
• A minimum of 4 years of experience in a technical customer support role, with proven experience in diagnosing and resolving complex technical issues.
• Strong understanding of operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
• Experience with CRM software and helpdesk ticketing systems.
• Excellent analytical, problem-solving, and critical thinking skills.
• Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Patience, empathy, and a customer-centric approach.
• Ability to work independently and manage time effectively in a remote environment.
• Experience with remote support tools is a plus.
• Adept at managing challenging customer interactions with professionalism.

• Respond to customer inquiries and provide technical support via phone, email, and chat channels.
• Troubleshoot and resolve a wide range of technical issues related to the company's products or services.
• Guide customers through product setup, usage, and troubleshooting steps.
• Clearly and concisely document customer interactions, issues, and resolutions in the CRM system.
• Escalate complex technical issues to higher-level support teams when necessary.
• Maintain a high level of customer satisfaction by providing timely, accurate, and friendly support.
• Identify patterns in customer issues and provide feedback to product development and quality assurance teams.
• Stay up-to-date with product knowledge and updates to provide accurate information.
• Adhere to company service level agreements (SLAs) and quality standards.
• Contribute to the development and maintenance of help desk knowledge base articles.
• Proactively identify opportunities to improve the customer experience.
• Collaborate with team members to share best practices and solve common issues.
• Handle customer complaints and resolve them professionally and efficiently.
• Ensure a positive and professional demeanor in all customer interactions.
• Assist customers in navigating the company's platform and resources.

• High school diploma or equivalent; a technical certification or associate's degree is a plus.
• Previous experience in customer service or technical support is highly desirable.
• Strong problem-solving and troubleshooting skills.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
• Patience, empathy, and a customer-centric attitude.
• Proficiency in using customer relationship management (CRM) software and help desk tools.
• Ability to multitask and manage time effectively in a fast-paced remote environment.
• Comfortable working independently with minimal supervision.
• Reliable high-speed internet connection and a quiet, dedicated workspace.
• A positive and resilient attitude.
• Willingness to learn about new products and technologies.
• Experience with common operating systems (Windows, macOS) and software applications.

• Respond to customer inquiries via phone, email, and chat regarding products and services.
• Provide technical assistance and troubleshoot issues related to software, hardware, or account setup.
• Guide customers through product features, functionalities, and troubleshooting steps.
• Escalate complex technical issues to higher-level support teams when necessary.
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Maintain a high level of product knowledge and stay updated on new features and updates.
• Identify customer needs and offer appropriate solutions or product recommendations.
• Strive to achieve customer satisfaction and first-contact resolution goals.
• Adhere to company policies and procedures, including data privacy and security protocols.
• Participate in ongoing training sessions to enhance technical and customer service skills.
• Contribute to team efforts and share knowledge with colleagues.
• Provide feedback to product and development teams based on customer interactions.
• Ensure a positive and professional customer experience at all times.
• Manage a queue of customer tickets efficiently.

• High school diploma or equivalent; a diploma in IT or a related field is a plus.
• Proven experience in customer service or technical support roles.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and a patient, customer-centric approach.
• Proficiency with computers, internet navigation, and common software applications.
• Ability to learn and understand technical concepts quickly.
• Experience with CRM software and ticketing systems.
• Ability to work independently and manage time effectively in a remote environment.
• A reliable internet connection and a quiet, dedicated workspace.
• Flexibility to work various shifts as required.
• Candidates with an understanding of customer service needs in regions like Malindi, Kilifi, KE may find the role particularly relevant.