13 Account Management jobs in Nairobi

Organizational Profile
The Christian Health Association of Kenya (CHAK) is a technical support Organization for Member Church Health Facilities, Universities and Medical Training Colleges. It was registered as an Association in 1946 with a core mandate of advancing the critical role of the Church in Healthcare, Health Education and Healing. In 2023, the CHAK Business Services Limited (CBSL), a social enterprise founded to drive business solutions to deliver value and generate resources for the communities’ wellbeing was established. CBSL’s focus is on diversifying revenue streams for CHAK and contributing to sustainable development across various sectors Our vision is Quality Healthcare for all to the Glory of God. br>Job Summary
CHAK is seeking a dynamic and strategic Business Development Lead to drive the Organization’s growth through innovative business initiatives, strong partnerships, and competitive proposal development. The role will oversee CHAK’s new business activities and partnership strategies, manage a portfolio of strategic projects and business while enhancing a robust business intelligence platform. The position involves identifying and analysing Notices of Funding Opportunities (NOFOs) aligned with Chak’s program priorities and ensuring full understanding of donor requirements.
T e Business Development Lead will build and maintain strong relationships with donors and other CHAK Business partners and contribute to the implementation of CHAK’s Strategic and Business Plans. The business development lead shall also support CHAK business services limited, a for profit social enterprise owned by CHAK to incubate business ideas and grow its portfolio through strategic partnerships. The role directly supports the General Secretary and Chief Executive Officer < r>Key Responsibilities.
Leadership


Provides technical, rating and proposal development leadership for any proposals assigned within the Health Programs Directorate. The role is expected to also provide mentorship to new technical or contributing writers.

New business development


rovides technical, writing and proposal development leadership for any proposals assigned within the Health Programs Division. The role is expected to also provide mentorship to new technical or contributing writers.
Provides proposal development experience and expertise to capture, design and witting of strong winning proposals. The position is expected to bring an entrepreneurial spirit, seizing opportunities in the local marketplace, creating and nurturing opportunities for new business generation and visibly representing CHAK with stakeholders. Plans and executes new It's with technical insight and intellectual curiosity/Innovation lens.
Serves as a lead writer on capture and proposal efforts for restricted and unrestricted funding opportunities in Health Programmes Division.
Develops key proposal products including annotated outlines, executive summaries, technical approach sections, and material to support oral presentations.
Participate in capture trips by developing a scope of work for trips, objectives and agendas for meetings. Identifies potential partners and candidates for program implementation. Establishes local relationships during proposal development and capture phases, obtains cost information pertinent for budgeting provides regular updates to MT.
Participates in Proposal strategy Design Writing, and review sessions with technical teams throughout the life of the proposal.
Participates in the proposal development process, contributes to program design, and serves as technical lead writer or contributing writer or other sections as necessary.
Provides mentoring and support to other colleagues in writing proposal sections and in other processes related to bid preparation.
provides contextual analysis and information from relevant / key sources to inform technical sections of proposals or in support of project implementation with project teams.
Participates in the recruitment process of key and non key personnel
Develops and maintains strong working relationships with partner and or donor organisations
Provides training and mentoring to build the capacity of CHAK staff in technical writing
Participates in technical Working Groups and other fora
Develops technical materials and knowledge products
Lead proposal development teams liaising with program finance, communications, contracts and county office staff to ensure high-quality High-quality proposals are submitted
Lead formation of partnerships with international and local Nongovernmental organisations for proposals and future opportunities
Conduct capture research efforts to collect data and technical information that will inform strategy creation and proposal rating that reflects an understanding of the local technical contexts, strengths and weaknesses of competitors, the donor landscape, and client preferences
Work with colleagues to set win themes and guide their incorporation into proposal sections
Work closely with other team members to ensure that the proposal is well written, cohesive, organised according to donor requirements and that all technical proposal sections are consistent and aligned
Provide leadership in implementation of organisations BD strategy, expanding CHAK’S portfolio in strategic program and technical areas < r> C nduct exploratory visits to and engage with donors and potential partner and staff
Monitor and track business opportunities for priority counties, stroke regions, and access organizational fit
Lead debriefs sessions with key members of proposal teams to identify and conduct lessons learned and best practices for future efforts.
Manage business development processes, including pipeline, quality review and collaboration with other divisions
Support data analysis, reporting and knowledge management to inform business development strategy and operations
Conduct long term and short-term strategic research that informs the growth strategy of the organization
Manage a database of partners, setting up meetings and facilitating relationship
Maintain new business files, resources and tools
Serve on capture and proposal terms (as manager, writer, subs coordinator, recruiter etc)
Support training programs to build the capacity of business development across health programs division.
Support CHAK business services limited to grow and expand its portfolio through business ventures and partnerships.

Academic Qualifications and Experience


Bachelor’s degree in economics, Public Health, Development Studies, Health Economics, Project Management, International Relations, Business Administration, or another relevant field from a recognized institution. < r> A basic degree in health-related field such as in Nursing, Public health, clinical medicine is an added advantage
A master’s degree in health economics, business administration or related fields is a big advantage. < r> A least 7 years of progressive experience in business development, proposal writing, fundraising, or resource mobilization in the health or development sector.
Proven experience in developing successful proposals for institutional donors and a proven value of portfolio won for previous employers
Practical knowledge of donor-funded project lifecycles, including capture, design, budgeting, compliance, and reporting.
Familiarity with health programming or working in faith-based or community-driven development contexts is desirable.

Desired Skills, Knowledge, and Abilities


Strong proposal writing, concept development, and strategic communication skills.
In-depth knowledge of the funding landscape for health and development programs, both locally and internationally.
Demonstrated ability to lead and coordinate multi-disciplinary proposal teams under tight deadlines.
Excellent relationship-building skills, with a proven ability to engage and maintain productive partnerships with donors, government, and civil society organizations.
Strong analytical and problem-solving skills; ability to synthesize data and present compelling business cases.
Proficiency in Microsoft Office Suite; experience with business intelligence or CRM tools is an added advantage.
High level of initiative, integrity, and ability to work with minimal supervision.
Commitment to CHAK’s mission, values, and the broader goals of improving health outcomes through faith-based approaches. < r>

How to apply
Application Procedures:
Kindly send your application using this link by attaching your cover letter, CV and copies of certificates.
Please note, the attached documents should not exceed more than 2MBs to ensure successful submission of your application.
Applications should be addressed to:
The General Secretary & CEO
P.O. Box 30690 – 00100, < r>Nairobi
In case of any challenges using the application link provided, please write to us on stating the specific challenges experienced then apply through the email.
The closing date for receiving all applications is 18th August 2025

**Job Description :**
**Job Title:** Business Development Manager, Reserve Outlets
**Level:** Mid-Level Management
**Reports To:** Head of Premium Spirits Kenya
**About us**
East African Breweries PLC (EABL) is East Africa's leading branded alcohol beverage business with an outstanding collection of brands that range from beer, spirits, and adult non-alcoholic drinks (ANADs) reaffirming our standing as a total adult beverage (TAB) company. And our success is thanks to the strength of our people, in every role. It's why we trust them with our legacy. And it's why we reward them with the career-defining opportunities that they deserve.
**Sales**
Our Sales team love establishing relationships, connecting with customers to sell our much-loved brands in new and vibrant markets where they can thrive. They help sell 6.5 billion litres of our iconic brands across 180 countries every year.
We're operating across different markets, channels, and areas of expertise. Using consumer insight and digital platforms, we reach new customers, markets, and celebrations to help us achieve our growth potential. We'll support you every step of your Sales career, as you work with people with diverse talents, backgrounds, and perspectives to realize your fullest potential.
**Context/Scope**
EABL operates within a multi-cultural, multinational, multi-currency environment. EABL comprises four business units: KBL, EAML and UBL. KBL is further categorized into Demand and Supply. The Supply business is involved in production of beer and spirits. The Demand business is involved in marketing and selling the product to consumers.
This role is located within the Demand Sales business. The Business Development Manager role will be critical to the overall KBL short, medium- & long-term strategy in developing and driving our Premiumization agenda and operational excellence within strategic retail outlets and distributors.
The job holder works closely with the Area Business Development Managers, Reserve Account Managers (RAM), Business Development Managers (Key Strategic Outlets) BDM (KSOs), Head of Premium Spirits, Commercial Performance Manager (Nairobi), Divisional Sales Managers, Shopper Managers
**Dimensions**
**Financial:**
Management of the Sales teams and sales tools to assure return on EABL's investment through volume and NSV growth.
**Market Complexity:**
KBL demand has 96% volume share of beer market and 69% volume share for Spirits. KBL demand is the No.1 FMCG Company in Kenya and also markets UDV brands. KBL operates in a very competitive environment that has seen the entrant of new players in the total alcohol category. This necessitates the need for pro-active business approach. The national distribution structure within the Kenyan alcohol market is key to KBL delivery of both volume growth and market share.
Market situation is changing rapidly due to the economic situation, declining disposable incomes, County Government legislation on Alcohol and opening up of the economic trading blocs allowing in flow of products from other markets. Consumers are becoming more sophisticated in the choice of drinks offered in the market. This requires proactive selling to increase company market share and value share. Trade is evolving and being more sophisticated especially at retail level.
**Purpose of Role**
To ensure that the Divisional Strategic accounts are supported with Robust partnerships, Routines and processes are understood, that outlets and teams are trained to use the systems and that business processes and working practices across the division and distributorships are in line with Diageo Way of World-Class Selling and Code of Business Conduct.
**Role Responsibilities**
+ Identifying prospective opportunities at omni channel (On-trade, Off-trade and E-commerce) for customers and consumers.
+ Develop and implement Strategic and innovative Ideas to help Outsmart and Outperform competition in the segment.
+ Lead implementation and brilliant execution of all cycle plans activation Plans by guiding the Premium Trade Executives
+ Trade development: Develop all accounts within scope.
+ Develop and maintain an in depth understanding of the Channel and ensure all plans are aligned to the current trends to help meet the diverse and changing consumer/shopper needs.
+ Ensure all Plans and new opportunities meet the financial requirements and healthy ROI
+ Cross Functional Engagement with various stakeholders (Brand Marketing, Customer marketing, Reserve team, Finance team, Area Business Development managers and Brand Protection teams) to help foster growth of Diageo brands.
+ Project Management: Develop and handle all Joined up Customer Plans (JUCPs) between Diageo and Customers to ensure they deliver a win-win-win for Diageo, Customer and Consumers. Ensure Alignment with various stakeholders.
+ People Management: To coach, guide and manage a team Reserve Account Managers and Premium Trade Executives to deliver business ambition
+ Champion the Premium and luxury agenda across key Cross functional teams to help deliver value and growth for Diageo.
+ Supervising consumer trends and competitor activities in the Channel to ensure Diageo always wins.
**Qualifications and Experience Required**
+ A business-related degree or equivalent.
+ 2 years' experience in analytics or sales role
+ Strong attention to detail.
+ Ability to follow defined business processes.
+ Ability to manage and monitor data quality.
+ Excellent interpersonal skills including the ability to influence.
**Flexible Working Statement:**
Flexibility is key to our success. Talk to us about what flexibility means to you so that you're supported to manage your wellbeing and balance your priorities from day one.
**Diversity statement:**
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired? Then this may be the opportunity for you.
_If you require a reasonable adjustment, please ensure that you capture this information when you submit your application._
**Worker Type :**
Regular
**Primary Location:**
KBL
**Additional Locations :**
**Job Posting Start Date :**
2025-08-15
With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers - the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented people from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential.
**DRINKiQ**
What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (

1. Business Growth & Originating Quality Loans:
Marketing and promoting LOLC Kenya Microfinance Bank PLC products and services to potential customers who fit the organization profile. Keep up to date with potential loan markets and develop referral networks in order to locate prospects for loans. br>Reporting Business Promotion activities to the supervisor
Initiation and growth of quality loan portfolio and various incomes according to set targets for the organization.
Engage the clients to understand their financial needs which can be addressed by LOLC Kenya Microfinance products.
Growth of product holding per client to maximize the company’s share of client’s wallet – Cross selling and Up-selling
D velop a healthy client base and business network which shall assure him or her of continuous business generation for both new and repeat business.
Constantly engage clients in order to enlighten them on new products and services being offered by the bank.
Responsible for loan request, disbursements, and recording, verifying, and assessing the chattels offered for loans with assistance of Branch Manager and monitoring collections and recoveries.
Analyse applicants’ financial status, credit, and property evaluations to determine feasibility of granting loans. < r>Obtain and compile copies of loan applicants’ credit histories, corporate financial statements, and other financial information < r>Submit applications to Branch Manager with recommendations for verification.
Review loan agreements to ensure that they are complete, accurate and fully compliant with the bank’s policies and procedures. < r>Recruiting of new clients, opening of accounts and mobilizing deposits
Responsible for daily, weekly, monthly and quarterly reports as required
Conducting continuous market surveys so as to understand the market and product trends, in order to determine the competitiveness of the bank and also to recommend products and pricing reviews and new product development
Driving and managing market outreach promotional programs to create product awareness and cultivate business networks and customer relations to grow the portfolio.
Implementing and enforcing the board-approved AML & KYC policies within the branch.

2. Customer Relationship Management and Business Support:

Delight clients by efficiently offering services, responding to client queries and complaints within the bank’s stipulated SLA and TAT. < r>Offer appropriate financial solutions to clients’ business needs and challenges while taking care of the interests of the Company. < r>Be the liaison person between the customer and LOLC-K MFB until the loan is processed and disbursed or otherwise communicated.
Participate in organized customer forums for both feedback and training on the bank’s products and services. < r>Handle any customer complaints and take appropriate actions and escalate where necessary to the immediate supervisor to ensure that they are timely resolved.
Provide superior level of customer relationship management and promote the sales and service culture through coaching, guidance and motivation.
Maintain good public relation between LOLC and outsiders e.g., public administration, churches, business community and foster positive image of the bank in all fora.
Ensure high standard of service through follow up of day today problems by liaising with the Branch Manager and support divisions

3. Delin uency Management:
Discuss the repayment schedule which shall include loan period, interest, principal repayment, bank charges etc. to ensure that the customer understands the financialobligations they are entering into with LOLC-K MFB to help them work out their cash flows before making the decision of borrowing.
Post disbursement loan management including negotiating payment arrangements with customers who have delinquent loans.
Ensure that all clients repay their loans on time.

We are looking for a customer-focused Customer Service Agent to handle inquiries, resolve issues, and provide excellent support across multiple brands.
br>*Key Responsibilities:*
* Respond promptly and professionally to customer inquiries via email, chat, and social media.
* Resolve order issues, refunds, and product questions.
* Maintain detailed records of customer interactions.
* Collaborate with fulfillment and marketing teams to address customer feedback.
* Strive to exceed customer satisfaction goals.

*Ideal Candidate Profile:*
* Experience in customer support roles, preferably in e-commerce.
* Strong communication and problem-solving skills.
* Ability to manage multiple channels and prioritize tasks.
* Empathy and patience with customers.

*Application Instructions:*
Please share:
* Examples of customer service experience.
* Description of tools or platforms used (Zendesk, Freshdesk, etc.).
* Sample responses or scenarios you have handled.

**What does Cigna do?**
Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organisations, as well as the needs of multinationals in Europe and Africa. You can find out more about the company at .
**What makes Cigna different from other employers?**
We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They're the ones who make a difference in our customers' lives. So we know that it's important to go the extra mile for our employees. We make sure they have a good work-life balance, and we offer many initiatives for health and well-being.
**What are your main responsibilities?**
You are responsible for the client communication for designated account relationships and Contracts.
You are required to response to the client on timely manner providing full and accurate information in one go.
**Main Duties / Responsibilities**
+ Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
+ Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.
+ Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
+ Mails or routes claim forms and supporting documentation to various units for final processing.
+ Excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.
+ May seek assistance with complex customer services issues.
**Qualifications**
+ Must have a diploma or bachelor's degree certificate
+ Excellent English written and oral communication skills
+ **Portuguese** **written and oral skill is a must**
+ Exceptional organizational and time-management focus
+ Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
+ 1+ years of customer service experience analyzing and solving customer problems required; call center experience a plus
+ Ability to perform in a high volume, fast paced call center environment
+ Proven ability to work independently as well as a productive member of a team
+ Intermediate proficiency in Microsoft office suite; high level capacity to multitask independently and on a computer
+ Knowledge of medical terminology a plus
**Conditions/requirements**
+ Work in 24 x 7 rotation shifts.
+ 5 days a week.
+ In split shifts (some hours in the morning and remaining hours in the afternoon or evening) and public holidays
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._