5 Senior Technical Support Engineer Cloud Infrastructure Remote jobs in whatjobs
Senior Technical Support Engineer - Cloud Infrastructure (Remote)
Posted 14 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Technical Support Engineer specializing in Cloud Infrastructure to join their fully remote support team. You will be responsible for providing advanced technical assistance to clients encountering complex issues with our cloud-based services and platforms. This role demands a deep understanding of cloud architecture, networking, operating systems, and troubleshooting methodologies. You will act as a key point of escalation, diagnosing and resolving critical issues to ensure maximum uptime and client satisfaction. The ideal candidate is a proactive problem-solver with excellent communication skills and a passion for delivering exceptional technical support.
Responsibilities:
Responsibilities:
- Provide expert-level troubleshooting and resolution for complex technical issues related to cloud infrastructure (e.g., AWS, Azure, GCP).
- Analyze and diagnose system performance problems, network connectivity issues, and application errors.
- Escalate unresolved issues to engineering teams with detailed documentation and reproducible steps.
- Develop and maintain comprehensive technical documentation, knowledge base articles, and best practice guides.
- Assist in the development and implementation of new support tools and processes.
- Monitor system health and performance, proactively identifying and addressing potential problems.
- Engage directly with clients via remote channels (phone, email, chat, video conference) to provide timely and effective support.
- Collaborate with development and operations teams to ensure timely resolution of bugs and performance issues.
- Mentor and provide guidance to junior technical support engineers.
- Contribute to continuous improvement of support services and client experience.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, with a strong focus on cloud infrastructure.
- In-depth knowledge of at least one major cloud platform (AWS, Azure, GCP) and its services.
- Strong understanding of networking protocols (TCP/IP, DNS, HTTP/S) and network troubleshooting.
- Experience with Linux/Unix and Windows operating systems administration.
- Proficiency in scripting languages (e.g., Python, Bash) is a plus.
- Excellent analytical and problem-solving skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
- Proven ability to manage challenging client interactions and de-escalate situations effectively.
- Experience working in a remote, collaborative team environment.
- Relevant cloud certifications (e.g., AWS Certified Solutions Architect, Azure Administrator) are highly desirable.
This advertiser has chosen not to accept applicants from your region.
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Senior Technical Support Engineer - Cloud Infrastructure (Remote)
Posted 13 days ago
Job Viewed
Job Description
Our client, a rapidly growing cloud services provider, is seeking a highly skilled Senior Technical Support Engineer specializing in Cloud Infrastructure to join their dedicated, fully remote customer support team. This critical role is responsible for providing expert-level technical assistance and problem resolution to clients utilizing our client's advanced cloud platforms. You will handle complex technical inquiries, diagnose and troubleshoot issues related to compute, storage, networking, and security within cloud environments, and ensure timely and effective solutions. A key aspect of your role will involve proactive monitoring of system performance, identifying potential issues before they impact clients, and contributing to the development of robust support documentation and knowledge base articles. The ideal candidate will possess a deep understanding of cloud computing concepts, virtualization technologies, operating systems (Linux/Windows), and networking protocols. Experience with major cloud providers (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes) is highly desirable. You will engage with clients through various channels, including phone, email, and chat, maintaining a high level of customer satisfaction through clear communication and technical expertise. This position requires exceptional problem-solving abilities, strong analytical skills, and the capacity to work independently and manage multiple high-priority cases in a fast-paced, remote support environment. You will act as a trusted technical advisor, helping clients maximize their use of our client's cloud solutions.
Responsibilities:
Responsibilities:
- Provide expert-level technical support for cloud infrastructure services.
- Diagnose and resolve complex technical issues related to compute, storage, and networking.
- Troubleshoot problems with cloud platforms, virtual machines, and containerized applications.
- Monitor system performance and proactively identify potential issues.
- Develop and maintain technical documentation, FAQs, and knowledge base articles.
- Collaborate with engineering and product teams to escalate and resolve complex bugs.
- Educate clients on best practices for using cloud services.
- Ensure high levels of customer satisfaction through timely and effective support.
- Participate in on-call rotation to provide 24/7 support when needed.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or systems administration, with a focus on cloud infrastructure.
- In-depth knowledge of cloud computing principles (IaaS, PaaS, SaaS).
- Hands-on experience with major cloud platforms (AWS, Azure, Google Cloud Platform).
- Proficiency in Linux and Windows server administration.
- Familiarity with containerization technologies (Docker, Kubernetes).
- Strong understanding of networking concepts (TCP/IP, DNS, VPNs).
- Excellent problem-solving, analytical, and troubleshooting skills.
- Exceptional communication and interpersonal skills.
- Ability to work independently and manage time effectively in a remote setting.
This advertiser has chosen not to accept applicants from your region.
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Senior Technical Support Engineer - Cloud Infrastructure (Remote)
Posted 9 days ago
Job Viewed
Job Description
Our client, a rapidly growing SaaS company, is seeking a highly skilled and experienced Senior Technical Support Engineer specializing in Cloud Infrastructure to join their entirely remote support team. In this critical role, you will be the frontline expert, providing advanced technical assistance to enterprise clients experiencing complex issues related to our cloud-based solutions. You will diagnose, troubleshoot, and resolve technical problems, ensuring maximum uptime and customer satisfaction. This position demands a deep understanding of cloud technologies, networking, operating systems, and excellent problem-solving abilities, all within a flexible, work-from-home environment.
Responsibilities:
Responsibilities:
- Provide high-level technical support to enterprise customers via phone, email, and chat, resolving complex cloud infrastructure issues.
- Diagnose, troubleshoot, and resolve hardware, software, and network problems related to cloud services.
- Analyze system performance, identify bottlenecks, and implement solutions to optimize performance and reliability.
- Escalate critical issues to engineering teams when necessary, providing detailed problem descriptions and troubleshooting steps.
- Develop and maintain comprehensive technical documentation, including knowledge base articles, troubleshooting guides, and FAQs.
- Contribute to the improvement of support processes and tools to enhance efficiency and customer experience.
- Proactively monitor customer environments for potential issues and alert clients to preemptive actions.
- Collaborate with development, QA, and product management teams to identify and resolve product defects and suggest product enhancements.
- Train and mentor junior support engineers, sharing expertise and best practices.
- Participate in on-call rotation to provide 24/7 support coverage as needed.
- Ensure timely and accurate communication with customers regarding issue status and resolution.
- Stay up-to-date with the latest cloud technologies, industry trends, and product updates.
- Assist in the testing and validation of new product releases and features.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5-7 years of experience in technical support, preferably with a focus on cloud infrastructure.
- Deep understanding of cloud platforms such as AWS, Azure, or GCP.
- Proficiency in troubleshooting operating systems (Linux/Windows), networking protocols (TCP/IP, DNS, HTTP/S), and virtualization technologies.
- Experience with containerization technologies (Docker, Kubernetes) is a plus.
- Strong scripting skills (e.g., Python, Bash) for automation and diagnostics.
- Excellent analytical, problem-solving, and debugging skills.
- Outstanding communication and interpersonal skills, with the ability to explain complex technical issues clearly to both technical and non-technical audiences.
- Proven ability to manage multiple cases simultaneously and prioritize effectively in a fast-paced, remote environment.
- Customer-centric mindset with a commitment to delivering exceptional service.
- Relevant certifications (e.g., AWS Certified SysOps Administrator, Azure Administrator Associate) are highly desirable.
This advertiser has chosen not to accept applicants from your region.
2
Senior Technical Support Engineer - Cloud Infrastructure (Remote)
Posted 5 days ago
Job Viewed
Job Description
Our client, a rapidly growing SaaS company, is seeking a highly skilled Senior Technical Support Engineer with expertise in cloud infrastructure to join their fully remote, world-class support team. In this crucial role, you will be the primary point of contact for complex technical issues reported by enterprise clients, providing advanced troubleshooting and resolution for our cloud-based platform. You will dive deep into system logs, network configurations, and application performance to diagnose and resolve issues efficiently, ensuring minimal disruption to client operations. Your responsibilities will include managing support tickets, documenting solutions, contributing to the knowledge base, and collaborating closely with engineering and product teams to identify root causes and drive product improvements. This position demands exceptional analytical and problem-solving skills, a comprehensive understanding of cloud computing principles (AWS, Azure, or GCP), networking protocols, operating systems (Linux/Windows), and scripting/automation. You will also be expected to mentor junior support engineers, share your expertise, and contribute to the overall enhancement of our support processes and tooling. The ideal candidate is proactive, customer-focused, possesses excellent communication skills, and thrives in a fast-paced, remote technical environment. You will be instrumental in maintaining high levels of customer satisfaction and ensuring the reliability and performance of our cloud infrastructure. This is an exciting opportunity to work with cutting-edge technology and contribute to the success of a leading cloud solutions provider.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshooting for cloud infrastructure issues.
- Diagnose and resolve complex client-reported problems across various cloud platforms.
- Analyze system logs, network traffic, and application performance data.
- Manage and prioritize support tickets, ensuring timely resolution and escalation.
- Collaborate with engineering teams to identify root causes and implement permanent solutions.
- Document technical solutions and contribute to the creation of knowledge base articles.
- Mentor and guide junior technical support engineers.
- Develop and maintain scripts for automation and system monitoring.
- Proactively identify potential issues and recommend preventative measures.
- Participate in on-call rotation to provide 24/7 support as needed.
- Contribute to the improvement of support processes and tools.
- Ensure high levels of customer satisfaction through effective communication and problem-solving.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 6 years of experience in technical support, system administration, or cloud engineering.
- Deep expertise in cloud platforms (AWS, Azure, or GCP), including services like EC2, S3, VPC, etc.
- Strong understanding of networking concepts (TCP/IP, DNS, HTTP/S, load balancing).
- Proficiency in Linux and Windows operating systems.
- Experience with scripting languages (e.g., Python, Bash) for automation.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to explain complex technical concepts clearly.
- Proven ability to work independently and manage time effectively in a remote setting.
This advertiser has chosen not to accept applicants from your region.
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Senior Technical Support Engineer - Cloud Infrastructure (Remote)
Posted 5 days ago
Job Viewed
Job Description
Our client is searching for a highly experienced Senior Technical Support Engineer specializing in Cloud Infrastructure to join their expanding technical team. This position is fully remote, enabling you to leverage your expertise from any location. You will be responsible for providing advanced technical support, troubleshooting complex issues, and ensuring the stability and performance of our client's cloud environments. Your duties will include diagnosing and resolving hardware, software, and network problems, performing root cause analyses, and implementing effective solutions. You will also contribute to the development of support documentation, knowledge bases, and best practices for cloud infrastructure management. The ideal candidate will possess a deep understanding of cloud platforms (e.g., AWS, Azure, GCP), virtualization technologies, and networking protocols. Proven experience in a similar technical support role, coupled with excellent analytical and problem-solving skills, is essential. Strong communication and customer service skills are required to effectively interact with clients and internal teams. We are looking for a proactive, detail-oriented individual who can work autonomously and manage critical support escalations efficiently. This role offers a fantastic opportunity to work with cutting-edge cloud technologies and make a significant impact on the reliability of our client's services. If you are a seasoned cloud support professional seeking a challenging and rewarding remote career, we welcome your application. This role is associated with Meru, Meru, KE , but is a fully remote position.
This advertiser has chosen not to accept applicants from your region.
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