2 Senior Retail Operations Manager E Commerce Remote jobs in whatjobs

Senior Retail Operations Manager - E-commerce (Remote)

20117 Mwembe KES110000 Annually WhatJobs

Posted 14 days ago

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Job Description

full-time
Our client is seeking a dynamic and experienced Senior Retail Operations Manager to oversee their e-commerce operations. This fully remote position requires a strategic thinker with a deep understanding of online retail, supply chain management, and customer experience. The ideal candidate will be adept at optimizing online sales channels, managing inventory, ensuring efficient order fulfillment, and driving customer satisfaction in a digital environment. You will play a key role in shaping the company's online presence and growth.

Responsibilities:
  • Develop and implement strategies to enhance online sales performance and profitability.
  • Manage all aspects of e-commerce operations, including website management, order processing, and inventory control.
  • Oversee the supply chain and logistics, ensuring timely and cost-effective delivery of products.
  • Optimize the online customer journey and implement initiatives to improve customer satisfaction and retention.
  • Analyze sales data, website traffic, and market trends to identify opportunities for growth.
  • Manage relationships with third-party logistics providers, payment gateways, and other e-commerce partners.
  • Ensure compliance with online retail regulations and best practices.
  • Lead and mentor a remote team of e-commerce specialists.
  • Develop and manage the e-commerce operational budget.
  • Collaborate with marketing and product teams to align online strategies with overall business goals.
Qualifications:
  • Bachelor's degree in Business Administration, Marketing, Supply Chain Management, or a related field.
  • Minimum of 6 years of experience in retail operations, with a strong focus on e-commerce management.
  • Proven track record of driving online sales growth and improving operational efficiency.
  • In-depth knowledge of e-commerce platforms, digital marketing, and online merchandising.
  • Experience with inventory management systems and supply chain logistics.
  • Strong analytical and problem-solving skills.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to manage multiple priorities and work effectively in a fast-paced, remote environment.
  • Familiarity with customer relationship management (CRM) tools and strategies.
  • Strategic thinking and a results-oriented mindset.
This position is a remote role, serving the Naivasha, Nakuru, KE market and beyond, requiring exceptional self-management and digital communication skills.
This advertiser has chosen not to accept applicants from your region.

Senior Retail Operations Manager - E-commerce (Remote)

10100 Nyeri Town KES220000 Annually WhatJobs

Posted today

Job Viewed

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Job Description

full-time
Our client, a dynamic and rapidly expanding e-commerce retailer, is seeking a seasoned Senior Retail Operations Manager to optimize their online sales channels. This is a fully remote position, offering the flexibility to work from anywhere. The ideal candidate will possess extensive experience in e-commerce operations, supply chain management, inventory control, and customer service within the retail sector. You will be responsible for overseeing day-to-day online retail operations, driving efficiency, ensuring customer satisfaction, and contributing to strategic growth initiatives. This role requires strong leadership skills, analytical prowess, and the ability to manage complex operational workflows in a fast-paced, virtual environment.

Responsibilities:
  • Manage and optimize all aspects of the online retail operational workflow, from order processing to fulfillment and returns.
  • Oversee inventory management, forecasting, and stock level optimization to meet demand and minimize carrying costs.
  • Develop and implement strategies to enhance the customer experience, ensuring high levels of satisfaction and loyalty.
  • Manage relationships with third-party logistics (3PL) providers and other supply chain partners.
  • Analyze operational performance metrics (e.g., order accuracy, delivery times, customer service response times) and identify areas for improvement.
  • Lead and mentor the remote operations team, fostering a culture of efficiency, accountability, and continuous improvement.
  • Collaborate with marketing, sales, and IT teams to align operational strategies with business goals.
  • Implement and manage operational policies and procedures to ensure compliance and efficiency.
  • Identify and implement technology solutions to streamline operations and improve scalability.
  • Monitor industry trends and best practices in e-commerce retail operations.
Qualifications:
  • Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or a related field.
  • Minimum of 6-8 years of progressive experience in retail operations, with a significant focus on e-commerce.
  • Proven track record of successfully managing online retail operations, including order fulfillment, inventory control, and customer service.
  • Strong understanding of supply chain management principles and logistics.
  • Experience with e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and inventory management systems.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Strong leadership and team management capabilities, with experience leading remote teams.
  • Outstanding communication and interpersonal skills.
  • Ability to work independently and manage multiple priorities in a fast-paced, remote environment.
  • Familiarity with digital marketing and customer acquisition strategies is a plus.
  • This position is fully remote, supporting the retail operations of our client, with a strategic focus on the market landscape around Nyeri, Nyeri, KE .
This advertiser has chosen not to accept applicants from your region.
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