4 Senior Guest Relations Manager Remote jobs in whatjobs
Senior Guest Relations Manager - Remote
Posted 18 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and motivated Senior Guest Relations Manager to join their dynamic team. This is a fully remote position, offering flexibility and the opportunity to shape exceptional guest experiences from anywhere. As a Senior Guest Relations Manager, you will be instrumental in developing and implementing strategies to enhance customer satisfaction, foster loyalty, and uphold the highest standards of service. You will oversee a team of guest relations professionals, providing leadership, training, and performance management. Your responsibilities will include analyzing guest feedback, identifying areas for improvement, and implementing innovative solutions to address service gaps. You will also be responsible for managing guest escalations and ensuring timely and effective resolution of complex issues. This role requires a deep understanding of the hospitality industry, exceptional communication skills, and a proactive approach to problem-solving. You will collaborate closely with various departments to ensure seamless service delivery across all touchpoints.
Key Responsibilities:
Key Responsibilities:
- Develop and execute comprehensive guest relations strategies to elevate the overall guest experience.
- Lead, mentor, and manage a remote team of guest relations specialists, fostering a positive and high-performing work environment.
- Monitor and analyze guest feedback from various channels, identifying trends and recommending actionable improvements.
- Manage and resolve complex guest complaints and escalations with professionalism and efficiency.
- Collaborate with marketing and operations teams to align guest experience initiatives with overall business objectives.
- Develop and implement training programs for staff on best practices in customer service and guest relations.
- Maintain up-to-date knowledge of industry trends and competitor activities to ensure a competitive edge.
- Prepare regular reports on guest satisfaction metrics, team performance, and key initiatives.
- Uphold brand standards and ensure consistent service delivery across all platforms.
- Proven experience in a senior guest relations or customer service management role within the hospitality sector.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
- Exceptional interpersonal, communication, and negotiation skills.
- Strong leadership and team management capabilities, with experience managing remote teams.
- Proficiency in CRM software and guest feedback analysis tools.
- Ability to work independently and as part of a remote team, demonstrating initiative and self-discipline.
- A passion for delivering outstanding customer service and a commitment to excellence.
- Excellent problem-solving and decision-making abilities.
- Adaptability and resilience in a fast-paced, evolving environment.
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Senior Guest Relations Manager - Remote
Posted 15 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and motivated Senior Guest Relations Manager to join their dynamic hospitality team, operating in a fully remote capacity. This role is pivotal in shaping the guest experience, ensuring exceptional service standards are met and exceeded across all guest interactions. The successful candidate will be responsible for developing and implementing strategies to enhance guest satisfaction, loyalty, and retention. You will manage a distributed team of guest relations specialists, providing leadership, training, and performance feedback to ensure high-quality service delivery.
Key responsibilities include:
The ideal candidate will possess a proven track record in hospitality management, with a strong emphasis on guest relations. Excellent communication, interpersonal, and problem-solving skills are essential. You must be adept at managing teams remotely, fostering a positive and productive work environment from afar. A deep understanding of customer service principles and a passion for delivering outstanding experiences are paramount. This role offers the flexibility of a remote-first approach, allowing you to contribute significantly to our client's success from the comfort of your home office. Join us in setting new benchmarks for guest satisfaction in the industry.
Bungoma, Bungoma, KE
Key responsibilities include:
- Developing and refining guest service protocols and best practices for a remote environment.
- Analyzing guest feedback and implementing actionable improvements to service delivery.
- Managing online reputation and responding to reviews across various platforms.
- Resolving complex guest issues and complaints with professionalism and efficiency.
- Collaborating with marketing and operations teams to create seamless guest journeys.
- Training and mentoring remote guest relations staff on service standards and product knowledge.
- Monitoring key performance indicators (KPIs) related to guest satisfaction and operational efficiency.
- Staying abreast of industry trends and innovations in hospitality and remote customer service.
- Ensuring compliance with all company policies and regulatory requirements.
- Contributing to strategic planning for future service enhancements and expansion.
The ideal candidate will possess a proven track record in hospitality management, with a strong emphasis on guest relations. Excellent communication, interpersonal, and problem-solving skills are essential. You must be adept at managing teams remotely, fostering a positive and productive work environment from afar. A deep understanding of customer service principles and a passion for delivering outstanding experiences are paramount. This role offers the flexibility of a remote-first approach, allowing you to contribute significantly to our client's success from the comfort of your home office. Join us in setting new benchmarks for guest satisfaction in the industry.
Bungoma, Bungoma, KE
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Senior Guest Relations Manager (Remote)
Posted 22 days ago
Job Viewed
Job Description
Our client, a leading hospitality group, is seeking an experienced and highly dedicated Senior Guest Relations Manager to oversee exceptional guest experiences from a fully remote position. This role is pivotal in setting and maintaining the highest standards of service excellence across all guest interactions. You will be responsible for developing and implementing guest service strategies, managing guest feedback and resolution processes, and ensuring personalized attention to detail that fosters loyalty and satisfaction. The ideal candidate will possess extensive experience in hospitality management, a deep understanding of customer service principles, and exceptional communication and problem-solving skills. You will lead a remote team of guest relations professionals, providing guidance and support to ensure consistent delivery of outstanding service. This is a fantastic opportunity to leverage your expertise in hospitality within a forward-thinking organization, contributing to its success while enjoying the flexibility of remote work.
Responsibilities:
Qualifications:
Responsibilities:
- Develop and implement comprehensive guest relations policies and procedures to enhance guest satisfaction.
- Oversee the management of guest feedback channels, including online reviews, surveys, and direct communication, ensuring timely and effective resolution of issues.
- Train and manage a remote team of guest relations representatives, setting performance standards and providing ongoing coaching.
- Analyze guest feedback data to identify trends and areas for service improvement.
- Proactively anticipate guest needs and provide personalized service to enhance their experience.
- Collaborate with other departments, such as operations and marketing, to ensure seamless guest journeys.
- Handle escalated guest complaints and complex service issues with professionalism and efficiency.
- Develop and maintain strong relationships with key stakeholders and partners in the hospitality industry.
- Monitor industry best practices in guest relations and recommend innovative solutions.
- Contribute to the development of loyalty programs and initiatives to foster repeat business.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of experience in guest relations, customer service management, or a related role within the hospitality industry.
- Proven track record of successfully managing guest satisfaction initiatives and resolving complex service issues.
- Excellent understanding of hospitality operations and customer service principles.
- Strong leadership and team management skills, with experience managing remote teams.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Proficiency in customer relationship management (CRM) software and other relevant hospitality technologies.
- Ability to remain calm and professional under pressure.
- A keen eye for detail and a commitment to service excellence.
- Passion for delivering outstanding guest experiences.
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Senior Guest Relations Manager (Remote)
Posted 3 days ago
Job Viewed
Job Description
Our client, a leading international hospitality group, is seeking a highly experienced and dynamic Senior Guest Relations Manager to join their fully remote team. This is a pivotal role responsible for overseeing and elevating the guest experience across multiple properties, ensuring unparalleled satisfaction and loyalty. You will be instrumental in developing and implementing innovative strategies that enhance service standards, resolve complex guest issues, and foster a culture of excellence.
Key Responsibilities:
Qualifications:
This is a fantastic opportunity for a seasoned hospitality professional looking to make a significant impact from anywhere in the world. If you are passionate about delivering exceptional guest experiences and thrive in a remote work setting, we encourage you to apply for this exciting role. The effective operational hub for this role will be centered around the vibrant community of Nairobi, Nairobi, KE .
Key Responsibilities:
- Develop and implement comprehensive guest relations strategies to exceed expectations and foster guest loyalty.
- Manage and resolve escalated guest complaints and feedback with professionalism and efficiency, turning potentially negative experiences into positive ones.
- Train and mentor junior guest relations staff remotely, ensuring consistent delivery of high-quality service across all touchpoints.
- Analyze guest feedback data to identify trends, areas for improvement, and opportunities to enhance the overall guest journey.
- Collaborate with various hotel departments (e.g., Front Office, F&B, Housekeeping) to ensure seamless service delivery and prompt issue resolution.
- Create and maintain detailed reports on guest satisfaction metrics, service performance, and key improvement initiatives.
- Stay abreast of industry best practices and emerging trends in hospitality and guest relations to drive continuous innovation.
- Act as a brand ambassador, ensuring all guest interactions align with the company's values and service standards.
- Develop and manage online reputation management strategies, responding to reviews and engaging with guests on various platforms.
- Champion a proactive approach to guest satisfaction, anticipating needs and offering personalized experiences.
Qualifications:
- Proven track record of at least 7 years in guest relations or a similar leadership role within the hospitality industry.
- Exceptional interpersonal, communication, and problem-solving skills, with a proven ability to handle difficult situations with grace.
- Strong understanding of hotel operations and the factors influencing guest satisfaction.
- Experience in data analysis and reporting, with the ability to translate insights into actionable strategies.
- Proficiency in using various Property Management Systems (PMS) and CRM software.
- Demonstrated ability to lead and motivate remote teams effectively.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
- Fluency in English; knowledge of other languages is a plus.
- Ability to work independently and manage time effectively in a remote environment.
This is a fantastic opportunity for a seasoned hospitality professional looking to make a significant impact from anywhere in the world. If you are passionate about delivering exceptional guest experiences and thrive in a remote work setting, we encourage you to apply for this exciting role. The effective operational hub for this role will be centered around the vibrant community of Nairobi, Nairobi, KE .
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