4 Senior Field Technician Remote jobs in whatjobs
Senior Field Technician - Remote
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Field Technician to join their dynamic team. This is a fully remote, position, offering the flexibility to work from anywhere within Kenya. The successful candidate will be responsible for providing advanced technical support and maintenance for a wide range of equipment and systems. This includes troubleshooting complex issues, performing installations, and ensuring optimal performance of client systems. You will work closely with clients, providing clear and concise technical guidance and solutions.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Diagnose and resolve complex technical issues across various hardware and software platforms.
- Perform remote installations, configurations, and upgrades of specialized equipment.
- Develop and maintain detailed technical documentation, including troubleshooting guides and best practices.
- Collaborate with cross-functional teams to identify and implement system improvements.
- Provide exceptional remote customer support, addressing inquiries and resolving problems efficiently.
- Conduct remote training sessions for clients on system operation and maintenance.
- Stay updated with the latest technological advancements and industry trends.
- Adhere to all company policies and procedures, ensuring compliance and quality standards.
- Manage time effectively to handle multiple support tickets and projects simultaneously.
- Contribute to the continuous improvement of support processes and tools.
Qualifications:
- A minimum of 5 years of experience in a similar technical support or field service role.
- Proven expertise in diagnosing and repairing mechanical and electronic systems.
- Strong understanding of network protocols and configurations.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal abilities, with a focus on remote client interaction.
- Proficiency in using remote access and diagnostic tools.
- Ability to work independently and manage priorities in a remote work environment.
- Relevant technical certifications are a plus.
- A proactive approach to identifying potential issues and implementing preventive measures.
- Demonstrated ability to adapt to new technologies and learn quickly.
This advertiser has chosen not to accept applicants from your region.
0
Senior Field Technician - Remote
Posted 17 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Senior Field Technician to join their dynamic team. This is a fully remote position, offering the flexibility to work from anywhere within Kenya. The ideal candidate will have extensive experience in diagnosing, troubleshooting, and repairing a wide range of technical equipment and systems. You will be responsible for providing remote technical support, guiding clients through complex installation processes, and performing virtual inspections. This role requires exceptional problem-solving abilities, strong communication skills, and a proactive approach to customer service. You will be expected to maintain detailed records of all service requests and resolutions, utilize diagnostic tools effectively, and collaborate with the engineering team on product improvements.
Responsibilities:
Qualifications:
This role, while based notionally in the **Embu, Embu, KE** region, is a remote-first opportunity, requiring minimal on-site presence and maximum flexibility for the successful candidate. If you are a seasoned technician looking for a remote role with significant impact, we encourage you to apply.
Responsibilities:
- Provide expert remote technical support for hardware and software issues.
- Guide customers through product setup, installation, and configuration.
- Diagnose and troubleshoot complex technical problems using remote access tools.
- Conduct virtual inspections and assessments of installed equipment.
- Develop and maintain clear, concise documentation for technical procedures and solutions.
- Collaborate with internal teams to identify and resolve recurring issues.
- Stay up-to-date with the latest technological advancements and company products.
- Ensure customer satisfaction through timely and effective problem resolution.
- Adhere to all company policies and procedures, especially concerning data security and privacy.
- Contribute to the continuous improvement of support processes and knowledge base.
Qualifications:
- Minimum of 5 years of experience in a technical support or field service role.
- Proven expertise in troubleshooting and repairing electronic or mechanical systems.
- Strong understanding of networking principles and protocols.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Proficiency in using remote diagnostic and support software.
- Ability to work independently and manage time effectively in a remote environment.
- A degree or diploma in a relevant technical field is highly preferred.
- Experience with the specific systems relevant to our client's industry is a significant advantage.
- Must have a reliable internet connection and a dedicated workspace.
- Demonstrated ability to adapt to new technologies and challenges.
This role, while based notionally in the **Embu, Embu, KE** region, is a remote-first opportunity, requiring minimal on-site presence and maximum flexibility for the successful candidate. If you are a seasoned technician looking for a remote role with significant impact, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
1
Senior Field Technician - Remote
Posted 3 days ago
Job Viewed
Job Description
Our client, a leader in the telecommunications and infrastructure sector, is seeking an experienced and highly motivated Senior Field Technician to join our dynamic, fully remote team. This role is critical in ensuring the seamless operation and maintenance of our distributed network infrastructure across various geographical locations. You will be responsible for remote diagnostics, troubleshooting complex technical issues, coordinating on-site support when necessary, and implementing preventive maintenance strategies. The ideal candidate will possess a deep understanding of networking protocols, hardware installation, and system integration. You will work collaboratively with field engineers, support staff, and clients to resolve technical challenges efficiently. This position requires exceptional problem-solving skills, a proactive approach to identifying potential issues, and the ability to manage multiple tasks simultaneously in a fast-paced environment. Strong communication skills are essential, as you will be interacting with technical and non-technical stakeholders on a regular basis. Your ability to document technical procedures, create detailed reports, and contribute to knowledge base articles will be highly valued. While the role is fully remote, there may be occasional requirements for on-site work for critical system deployments or major repairs, though this is expected to be minimal. Experience with remote monitoring tools and ticketing systems is a must. We are looking for a candidate who is passionate about technology, dedicated to providing excellent service, and eager to contribute to the success of a growing organization. Your expertise in network hardware, software configuration, and performance optimization will be key to your success in this role. The ability to adapt to new technologies and methodologies is also crucial. This is an excellent opportunity for a seasoned technician looking for a challenging and rewarding remote career. Your commitment to maintaining high standards of service and operational excellence will be highly appreciated. You will be an integral part of a team focused on innovation and continuous improvement. We believe in empowering our remote employees with the tools and support they need to excel.
Responsibilities:
Qualifications:
This is a fully remote position based out of **Ongata Rongai, Kajiado, KE**. While you can work from anywhere, your primary responsibility will be to support our operations in and around this region and beyond, ensuring that all infrastructure remains operational and efficient.
Responsibilities:
- Remotely diagnose, troubleshoot, and resolve hardware, software, and network issues.
- Provide technical support and guidance to field teams and end-users.
- Develop and implement remote monitoring and maintenance plans for infrastructure.
- Analyze system performance data and recommend improvements.
- Document technical procedures, troubleshooting steps, and solutions.
- Collaborate with cross-functional teams to ensure operational efficiency.
- Manage inventory and track asset deployment remotely.
- Stay up-to-date with industry trends and best practices in infrastructure management.
- Ensure compliance with security protocols and company policies.
- Escalate complex issues to senior engineering teams when necessary.
Qualifications:
- Proven experience as a Field Technician or in a similar technical support role.
- Strong understanding of networking technologies (TCP/IP, DNS, DHCP, VPNs).
- Proficiency in troubleshooting hardware and software issues.
- Experience with remote monitoring and management (RMM) tools.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage time effectively in a remote setting.
- Relevant certifications (e.g., CompTIA Network+, CCNA) are a plus.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
This is a fully remote position based out of **Ongata Rongai, Kajiado, KE**. While you can work from anywhere, your primary responsibility will be to support our operations in and around this region and beyond, ensuring that all infrastructure remains operational and efficient.
This advertiser has chosen not to accept applicants from your region.
2
Senior Field Technician - Remote
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Senior Field Technician to join their dynamic team. This is a fully remote position, offering flexibility and the opportunity to work from anywhere. The ideal candidate will have extensive experience in troubleshooting, installing, and maintaining complex equipment and systems. You will be responsible for providing remote technical support, diagnosing issues, and guiding end-users or junior technicians through resolution processes. This role demands excellent communication skills, a proactive approach to problem-solving, and the ability to work independently with minimal supervision. You will collaborate with cross-functional teams to ensure seamless operation of our client's products and services.
Key Responsibilities:
Key Responsibilities:
- Remotely diagnose and resolve hardware and software issues for a wide range of technical equipment.
- Provide expert technical assistance and support to customers and internal teams via phone, email, and video conferencing.
- Develop and maintain comprehensive technical documentation, including user guides, troubleshooting manuals, and FAQs.
- Conduct remote training sessions for new clients and staff on product usage and maintenance procedures.
- Collaborate with engineering and product development teams to identify and report product defects or areas for improvement.
- Manage and track support tickets, ensuring timely resolution and customer satisfaction.
- Stay up-to-date with the latest industry trends, technologies, and best practices in installation and maintenance.
- Perform root cause analysis for recurring technical issues and implement preventive measures.
- Contribute to the development of remote support tools and workflows to enhance efficiency.
- Proven experience as a Field Technician, Technical Support Specialist, or similar role.
- In-depth knowledge of hardware, networking, and various operating systems.
- Strong diagnostic and problem-solving abilities.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Proficiency in using remote support tools and ticketing systems.
- Ability to work independently and manage time effectively in a remote setting.
- Relevant certifications in IT, networking, or specific equipment maintenance are a plus.
- Experience in a remote-first work environment is highly desirable.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Senior field technician remote Jobs in Kenya !
3