3 Senior Field Service Technician Remote Support jobs in whatjobs
Senior Field Service Technician (Remote Support)
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled Senior Field Service Technician with expertise in remote diagnostics and support to join their distributed technical team. This fully remote role is crucial for providing advanced technical assistance to clients and field engineers, ensuring the optimal performance and maintenance of specialized equipment. The Senior Technician will be responsible for troubleshooting complex technical issues, providing expert guidance on installation, operation, and repair procedures, and developing remote solutions to minimize downtime. You will utilize advanced diagnostic tools and software to identify root causes of problems, communicate technical information clearly to non-technical users, and document solutions and best practices. A deep understanding of mechanical, electrical, and software systems related to our client's products is essential. This role requires excellent problem-solving abilities, strong communication and interpersonal skills, and the capacity to work independently and efficiently in a virtual environment. You will act as a key point of escalation for challenging technical problems, collaborating with engineering and product development teams to identify systemic issues and recommend improvements. Experience in a similar remote support role or as a senior field technician with remote capabilities is highly desirable. We are looking for a proactive, self-motivated individual with a passion for technology and a commitment to delivering exceptional customer service. Your expertise will be vital in maintaining client satisfaction and operational efficiency. This is an excellent opportunity to leverage your technical skills in a flexible, remote setting, contributing to critical support functions.
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Senior Field Service Technician - Remote Support
Posted 14 days ago
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Job Description
Our client, a leading provider of specialized industrial equipment, is seeking a highly skilled and experienced Senior Field Service Technician to join their dynamic team. This is a fully remote position, offering the flexibility to work from anywhere within Kenya, while providing essential support to clients across various sectors.
As a Senior Field Service Technician, you will be instrumental in diagnosing, troubleshooting, and resolving complex technical issues for our diverse range of products. You will leverage your deep understanding of mechanical, electrical, and electronic systems to provide expert guidance and solutions to end-users and on-site technicians. Your primary focus will be on delivering exceptional remote support, utilizing advanced diagnostic tools, remote access software, and video conferencing to guide clients through intricate repair processes.
Key Responsibilities:
As a Senior Field Service Technician, you will be instrumental in diagnosing, troubleshooting, and resolving complex technical issues for our diverse range of products. You will leverage your deep understanding of mechanical, electrical, and electronic systems to provide expert guidance and solutions to end-users and on-site technicians. Your primary focus will be on delivering exceptional remote support, utilizing advanced diagnostic tools, remote access software, and video conferencing to guide clients through intricate repair processes.
Key Responsibilities:
- Provide advanced remote technical support and troubleshooting for industrial machinery and equipment.
- Diagnose mechanical, electrical, and software issues through remote analysis and client interaction.
- Develop and deliver clear, concise, and effective technical guidance to customers and field engineers.
- Create and update technical documentation, including repair manuals, troubleshooting guides, and FAQs.
- Collaborate with the engineering and product development teams to identify recurring issues and propose product improvements.
- Manage service tickets, ensuring timely resolution and high levels of customer satisfaction.
- Conduct remote training sessions for clients on equipment operation and maintenance best practices.
- Maintain an up-to-date knowledge base of all supported products and common issues.
- Adhere to all company policies and procedures, including safety protocols, even in a remote setting.
- A minimum of a Diploma or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics, or a related technical field.
- At least 5 years of proven experience in field service, technical support, or a similar role, with a strong emphasis on remote assistance.
- In-depth knowledge of industrial machinery, control systems, hydraulics, pneumatics, and PLC systems.
- Proficiency in using remote diagnostic tools and software.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills, with the ability to explain complex technical concepts clearly to non-technical audiences.
- Strong command of English, both written and verbal.
- Ability to work independently and manage time effectively in a remote work environment.
- A dedicated home office setup with a reliable internet connection.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Technician (Remote Support)
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Field Service Technician to provide remote support and guidance for complex installation and maintenance issues. This role is crucial for ensuring our clients receive timely and effective technical assistance without requiring on-site presence for every issue. You will leverage your extensive knowledge of electro-mechanical systems, diagnostic tools, and troubleshooting methodologies to resolve problems efficiently via phone, video conferencing, and remote access tools. While the role originates from Mombasa, Mombasa, KE , it is a fully remote position, allowing you to work from a location of your choice and apply your expertise globally. You will be instrumental in maintaining client satisfaction and minimizing downtime.
Responsibilities:
Responsibilities:
- Provide remote technical support and troubleshooting for a wide range of electro-mechanical equipment and systems.
- Diagnose complex technical issues using diagnostic software, remote access tools, and client-provided information.
- Guide clients or junior technicians through step-by-step repair and maintenance procedures.
- Develop and maintain comprehensive technical documentation, including troubleshooting guides, FAQs, and best practice manuals.
- Analyze service data to identify trends, recurring issues, and opportunities for product or service improvement.
- Escalate critical issues to engineering or product development teams when necessary, providing detailed insights.
- Train and mentor less experienced field service personnel on advanced troubleshooting techniques and product knowledge.
- Respond promptly and professionally to client inquiries and requests for technical assistance.
- Contribute to the continuous improvement of remote support processes and tools.
- Stay up-to-date with product updates, new technologies, and industry best practices.
- Collaborate with sales and customer success teams to ensure client satisfaction.
- Maintain accurate records of all support interactions, resolutions, and client feedback.
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics Technology, or a related field.
- Minimum of 7 years of hands-on experience in field service, installation, or maintenance of complex machinery or systems.
- Proven ability to diagnose and troubleshoot intricate technical problems remotely.
- Strong proficiency with diagnostic tools, oscilloscopes, multimeters, and other relevant testing equipment.
- Excellent understanding of electro-mechanical principles and control systems.
- Exceptional communication, listening, and interpersonal skills.
- Ability to clearly explain technical concepts to non-technical users.
- Proficiency in using remote support software and collaborative tools (e.g., TeamViewer, Zoom, Slack).
- Self-motivated, organized, and able to work independently with minimal supervision.
- Willingness to occasionally travel for critical on-site support if required (though the role is predominantly remote).
- Experience in a specific industry relevant to our client's products (e.g., industrial automation, medical devices, heavy machinery) is a strong asset.
This advertiser has chosen not to accept applicants from your region.
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