2 Senior Field Service Technician Remote Diagnostics jobs in whatjobs
Senior Field Service Technician - Remote Diagnostics
Posted 8 days ago
Job Viewed
Job Description
Our client is looking for a highly skilled and adaptable Senior Field Service Technician with a specialization in remote diagnostics to join their innovative, fully remote team. In this role, you will be the primary technical point of contact for diagnosing and troubleshooting complex equipment issues remotely, guiding on-site personnel or customers through repair processes, and ensuring minimal downtime. Your expertise will be critical in leveraging diagnostic tools, interpreting technical data, and providing clear, concise instructions. This position demands a strong mechanical and electrical aptitude, excellent problem-solving skills, and the ability to communicate technical information effectively to a non-technical audience. You will also be responsible for documenting troubleshooting steps, escalating complex issues to engineering teams, and contributing to the knowledge base for remote support. The ideal candidate will have extensive experience in field service, a deep understanding of electromechanical systems, and proficiency with remote access and diagnostic technologies. This is an exciting opportunity to leverage your technical skills in a flexible, remote-first environment, making a significant impact on customer satisfaction and operational efficiency. Responsibilities include:
Qualifications:
- Performing remote diagnostics and troubleshooting of complex equipment failures.
- Guiding on-site personnel or customers through repair and maintenance procedures via phone, video conferencing, and other remote tools.
- Interpreting technical manuals, schematics, and diagnostic reports to identify root causes of issues.
- Documenting all troubleshooting steps, resolutions, and customer interactions accurately in the CRM system.
- Escalating unresolved issues to senior technical support or engineering teams with detailed information.
- Providing technical expertise and support to junior service technicians.
- Contributing to the development and maintenance of a comprehensive remote support knowledge base.
- Identifying recurring issues and providing feedback to product development and engineering teams for product improvement.
- Ensuring customer satisfaction by providing timely and effective technical support.
- Staying updated on product updates, new technologies, and best practices in remote support.
Qualifications:
- Associate's degree or equivalent experience in Electronics, Mechanical Engineering Technology, or a related field.
- Minimum of 5 years of experience in field service, technical support, or a similar role involving equipment repair and maintenance.
- Proven experience with remote troubleshooting and diagnostic tools.
- Strong understanding of electromechanical systems, hardware, and software.
- Excellent problem-solving, analytical, and critical thinking skills.
- Exceptional communication and interpersonal skills, with the ability to explain complex technical concepts clearly and concisely.
- Proficiency in using CRM software and other technical support platforms.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with video conferencing and remote collaboration tools.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Technician (Remote Diagnostics)
Posted 8 days ago
Job Viewed
Job Description
Our client is looking for a highly skilled and experienced Senior Field Service Technician with expertise in remote diagnostics and support to join our fully remote technical services team. While the role is remote, it requires the ability to occasionally travel to client sites for complex installations or emergency repairs as needed, with the primary focus being on remote troubleshooting and issue resolution. You will be responsible for providing advanced technical support for our range of sophisticated equipment, utilizing remote access tools, diagnostic software, and comprehensive knowledge base to resolve issues efficiently. The ideal candidate will have a strong background in mechanical and electrical systems, a proven ability to diagnose and repair complex technical problems, and excellent communication skills to guide clients through troubleshooting processes. This role demands a proactive approach to problem-solving, meticulous attention to detail, and a commitment to ensuring maximum uptime for our clients' operations.
Responsibilities:
This is a remote position, designed for candidates located in or around Mombasa, Mombasa, KE . We seek a dedicated professional who excels in problem-solving under pressure and is committed to delivering exceptional technical service remotely. Join our team and be at the forefront of innovative remote technical support.
Responsibilities:
- Provide advanced remote troubleshooting and technical support for complex industrial machinery and systems.
- Utilize remote diagnostic tools, software, and network connectivity to identify and resolve hardware and software issues.
- Develop and maintain comprehensive technical documentation, including repair guides and best practices for remote support.
- Conduct virtual training sessions for clients on equipment operation and basic troubleshooting.
- Analyze performance data and maintenance logs to identify recurring issues and recommend preventative measures.
- Collaborate with engineering and product development teams to provide feedback on product design and reliability.
- Manage service tickets, ensuring timely resolution and high levels of customer satisfaction.
- Occasionally travel to client sites for on-site repairs, installations, or critical service interventions when remote solutions are insufficient.
- Stay updated on new technologies, product updates, and service procedures.
- Mentor and provide guidance to junior technicians on complex diagnostic techniques.
This is a remote position, designed for candidates located in or around Mombasa, Mombasa, KE . We seek a dedicated professional who excels in problem-solving under pressure and is committed to delivering exceptional technical service remotely. Join our team and be at the forefront of innovative remote technical support.
This advertiser has chosen not to accept applicants from your region.
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