2 Senior Field Installation Maintenance Technician Remote Support jobs in whatjobs
Senior Field Installation & Maintenance Technician - Remote Support
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and adaptable Senior Field Installation & Maintenance Technician to provide remote support for a range of sophisticated equipment and systems. This fully remote role is crucial for ensuring the optimal performance and longevity of our deployed solutions across various client sites. You will be responsible for diagnosing issues, guiding on-site personnel through complex installation and repair procedures, and developing preventative maintenance strategies. While the role is remote, a deep understanding of installation and maintenance practices in the context of projects potentially impacting **Kisumu, Kisumu, KE** and surrounding regions is essential.
Key Responsibilities:
Key Responsibilities:
- Provide expert remote technical support for installation, troubleshooting, and maintenance of equipment and systems.
- Guide and instruct on-site field technicians or client personnel through complex repair and installation processes via phone, video calls, and detailed documentation.
- Develop and refine installation and maintenance procedures, ensuring clarity and accuracy.
- Diagnose technical issues remotely, identifying root causes and proposing effective solutions.
- Create and maintain comprehensive technical documentation, including service manuals, troubleshooting guides, and best practice advisories.
- Analyze equipment performance data to identify potential issues and recommend preventative maintenance schedules.
- Collaborate with engineering and product development teams to provide feedback on product design and reliability based on field issues.
- Manage spare parts inventory and advise on necessary components for repairs.
- Train junior technicians or client staff on equipment operation and maintenance remotely.
- Stay up-to-date with product updates, new technologies, and industry best practices.
- Maintain detailed records of service calls, repairs, and maintenance activities.
- Contribute to a culture of safety and efficiency in all field operations.
- Develop and deliver remote training sessions on installation and maintenance protocols.
- Diploma or Bachelor's degree in a relevant technical field (e.g., Electrical Engineering, Mechanical Engineering, Electronics Technology).
- Minimum of 6 years of hands-on experience in field installation, maintenance, and repair of complex technical equipment.
- Proven ability to diagnose and resolve technical issues remotely.
- Excellent understanding of mechanical, electrical, and electronic systems relevant to the company's products.
- Strong proficiency with diagnostic tools and testing equipment.
- Exceptional communication, interpersonal, and instructional skills, capable of guiding others remotely.
- Ability to interpret technical drawings, schematics, and manuals.
- Proficiency with remote collaboration tools (video conferencing, screen sharing, etc.).
- Strong problem-solving and analytical abilities.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
- Willingness to travel occasionally if required for complex on-site escalations (though primarily remote).
This advertiser has chosen not to accept applicants from your region.
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Senior Field Installation & Maintenance Technician (Remote Support)
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Field Installation & Maintenance Technician. While the primary duties involve remote technical support and guidance for on-site teams, this role is fully remote, allowing you to work from anywhere. You will be the go-to expert for troubleshooting complex installation and maintenance issues for specialized equipment. Your deep technical knowledge and clear communication skills will be critical in ensuring successful field operations and customer satisfaction.
Responsibilities:
Qualifications:
This fully remote role offers a unique opportunity for a seasoned technician to leverage their expertise in a supportive and flexible environment. Join a leading company that values technical excellence and employee well-being.
Responsibilities:
- Provide expert remote technical support and guidance to field technicians during installation and maintenance activities.
- Diagnose and troubleshoot complex technical issues related to mechanical, electrical, and electronic systems of specialized equipment.
- Develop clear, concise, and step-by-step instructions for field teams to resolve installation and repair challenges.
- Analyze diagnostic data, schematics, and technical documentation to identify root causes of problems.
- Escalate critical issues to engineering or product development teams when necessary, providing detailed problem descriptions.
- Create and update technical documentation, including installation manuals, troubleshooting guides, and FAQs.
- Conduct remote training sessions for field technicians on new equipment features, maintenance procedures, and best practices.
- Monitor performance metrics of installed equipment and identify potential issues before they impact operations.
- Maintain accurate records of support interactions, resolutions, and equipment performance.
- Collaborate with customer success and project management teams to ensure client satisfaction.
Qualifications:
- Technical degree or certification in a relevant field (e.g., Electrical Engineering, Mechanical Engineering, Electronics Technology).
- Minimum of 7 years of hands-on experience in installation, maintenance, and repair of complex industrial or technical equipment.
- Proven ability to diagnose and solve intricate technical problems remotely.
- Excellent understanding of mechanical, electrical, and electronic systems.
- Strong command of technical documentation, blueprints, and schematics.
- Exceptional communication and interpersonal skills, with the ability to explain complex technical concepts clearly to non-experts.
- Proficiency with remote diagnostic tools, video conferencing, and collaborative software.
- Ability to work independently, manage time effectively, and prioritize urgent support requests in a remote setting.
- A proactive approach to problem-solving and a commitment to providing superior technical support.
This fully remote role offers a unique opportunity for a seasoned technician to leverage their expertise in a supportive and flexible environment. Join a leading company that values technical excellence and employee well-being.
This advertiser has chosen not to accept applicants from your region.
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