2 Remote Senior Automotive Diagnostic Specialist jobs in whatjobs

Remote Senior Automotive Diagnostic Specialist

80100 Nairobi, Nairobi KES160000 Annually WhatJobs

Posted 18 days ago

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Job Description

full-time
Our client, a leading innovator in automotive technology, is seeking a highly skilled Remote Senior Automotive Diagnostic Specialist to join their global technical support and development team. This is a fully remote position, offering the opportunity to leverage your expertise in vehicle diagnostics to solve complex issues and contribute to product improvement. You will be instrumental in providing advanced technical support to service centers and customers, analyzing diagnostic data, and collaborating with engineering teams to identify and resolve vehicle malfunctions. Your deep understanding of automotive systems and diagnostic tools will be critical in ensuring optimal vehicle performance and customer satisfaction.

Key responsibilities include:
  • Providing remote, expert-level diagnostic support for complex vehicle issues across a range of makes and models.
  • Analyzing diagnostic trouble codes (DTCs), sensor data, and vehicle communication logs to pinpoint root causes of problems.
  • Interpreting technical schematics and repair manuals to guide troubleshooting efforts.
  • Collaborating closely with automotive technicians and service advisors to resolve challenging cases.
  • Documenting diagnostic findings, solutions, and trends for knowledge base development and product improvement.
  • Identifying recurring issues and providing feedback to engineering and product development teams.
  • Staying current with the latest automotive technologies, diagnostic tools, and industry trends.
  • Developing and delivering training materials or webinars on advanced diagnostic techniques.
  • Maintaining proficiency with advanced diagnostic software and hardware.
We are looking for candidates with a strong automotive technical background, ideally with ASE certifications (e.g., L1, L2, L3), or equivalent experience. A minimum of 7 years of hands-on experience in automotive repair and advanced diagnostics is required. Expertise in modern vehicle electronic systems, powertrain control modules, body control modules, and network communication protocols (e.g., CAN, LIN) is essential. Proficiency with OEM-specific diagnostic software and universal scan tools is a must. Excellent analytical, problem-solving, and communication skills are critical, particularly for remote interaction with clients and internal teams. The ability to work independently, manage time effectively, and maintain a high level of accuracy in a remote setting is crucial. A passion for automotive technology and a commitment to continuous learning are highly valued.
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Remote Senior Automotive Diagnostic Specialist

80100 Nairobi, Nairobi KES120000 Annually WhatJobs

Posted 6 days ago

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Job Description

full-time
Our client is seeking a highly skilled and experienced Senior Automotive Diagnostic Specialist to join their innovative, fully remote technical support team. This role is crucial for providing advanced diagnostic expertise and technical guidance to automotive repair technicians and dealerships worldwide. The ideal candidate will possess an in-depth understanding of modern vehicle systems, including engine management, ABS, airbags, infotainment, and advanced driver-assistance systems (ADAS). You will be responsible for analyzing complex diagnostic trouble codes, interpreting vehicle data streams, and recommending effective repair strategies. This position requires exceptional problem-solving skills and the ability to research and troubleshoot difficult automotive issues. The Senior Automotive Diagnostic Specialist will also contribute to knowledge base development, creating detailed technical articles, diagnostic procedures, and training materials for technicians. You will serve as a Tier 3 support resource, tackling the most challenging cases escalated from lower support tiers. A strong understanding of automotive electrical systems, CAN bus communication, and diagnostic scan tools is essential. Experience with OEM diagnostic software and procedures is highly desirable. As a fully remote position, outstanding communication skills, both written and verbal, are paramount. You must be able to clearly explain complex technical information to varying audiences and maintain detailed case documentation. This is a unique opportunity to leverage your automotive expertise and contribute to the efficiency and success of automotive repair operations globally, from the comfort of your own workspace.

Responsibilities:
  • Provide expert-level remote diagnostics and technical support for complex automotive issues.
  • Analyze vehicle diagnostic data, trouble codes, and system behavior.
  • Develop and recommend effective repair and diagnostic strategies.
  • Create and maintain comprehensive technical documentation, including repair guides and troubleshooting procedures.
  • Act as a Tier 3 escalation point for challenging diagnostic problems.
  • Train and mentor junior diagnostic technicians.
  • Stay current with the latest automotive technologies, diagnostic tools, and repair techniques.
  • Collaborate with engineering and product teams to provide feedback on diagnostic tools and vehicle systems.
  • Assist in the development of diagnostic software updates and improvements.
Qualifications:
  • ASE certifications (Master Technician preferred) or equivalent industry experience.
  • 7+ years of experience in automotive diagnostics and repair.
  • In-depth knowledge of modern vehicle electronic systems, engine management, CAN bus, and ADAS.
  • Proficiency with various OEM diagnostic scan tools and software.
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication skills, with the ability to explain complex technical concepts clearly.
  • Experience in creating technical documentation and training materials.
  • Ability to work independently and manage time effectively in a remote environment.
  • Familiarity with automotive repair shop management systems is a plus.
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