18 Remote Guest Relations Manager jobs in whatjobs
Remote Guest Relations Manager
Posted 23 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Remote Guest Relations Manager to join their dynamic team. This is a fully remote position, offering the flexibility to work from anywhere. The ideal candidate will be responsible for overseeing all aspects of guest services, ensuring exceptional customer experiences, and fostering positive relationships with our clientele. You will be instrumental in developing and implementing strategies to enhance guest satisfaction, manage feedback effectively, and resolve any issues that may arise promptly and professionally. This role requires a deep understanding of hospitality best practices and a passion for delivering outstanding service.
Key Responsibilities:
Key Responsibilities:
- Develop and maintain high standards of guest service across all touchpoints.
- Proactively identify and address guest needs and concerns to ensure a seamless experience.
- Manage online reputation and respond to reviews and feedback across various platforms.
- Train and mentor remote guest service staff, setting clear performance expectations and providing ongoing support.
- Analyze guest feedback and operational data to identify areas for improvement and implement corrective actions.
- Collaborate with other departments to ensure consistent service delivery and operational efficiency.
- Stay abreast of industry trends and best practices in guest relations and hospitality management.
- Prepare regular reports on guest satisfaction metrics, operational performance, and key initiatives.
- Handle escalated guest complaints with empathy, professionalism, and efficiency.
- Contribute to the development of policies and procedures related to guest services.
This advertiser has chosen not to accept applicants from your region.
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Remote Guest Relations Manager
Posted 23 days ago
Job Viewed
Job Description
Our client, a prominent player in the hospitality sector, is seeking a dedicated and customer-focused Remote Guest Relations Manager to enhance guest experiences from anywhere. In this fully remote role, you will be the primary point of contact for guests, addressing inquiries, resolving issues, and ensuring satisfaction throughout their engagement with our services. You will leverage various digital communication channels, including email, phone, and live chat, to provide exceptional support. This position requires a proactive approach to anticipating guest needs and a knack for turning potentially negative situations into positive outcomes. You will also be responsible for managing online reviews, gathering feedback, and contributing insights to improve service delivery.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to guest inquiries and requests via digital channels.
- Resolve guest complaints and concerns with empathy and efficiency, striving for first-contact resolution.
- Proactively communicate with guests to ensure a seamless and enjoyable experience.
- Manage and monitor online reputation, including responding to reviews on platforms like TripAdvisor and Google.
- Collect and analyze guest feedback to identify areas for service improvement.
- Maintain accurate guest records and interaction logs in our CRM system.
- Collaborate with internal teams (e.g., reservations, operations) to address guest needs effectively.
- Stay updated on industry trends and best practices in customer service and hospitality.
This advertiser has chosen not to accept applicants from your region.
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Remote Guest Relations Manager
Posted 22 days ago
Job Viewed
Job Description
Our client, a leading luxury hospitality brand, is actively seeking a dedicated and experienced Remote Guest Relations Manager to join their dynamic team. This position is entirely remote, offering unparalleled flexibility while ensuring exceptional guest experiences. You will be the primary point of contact for discerning guests, managing all aspects of their stay, from pre-arrival arrangements to post-departure follow-up. Your role is crucial in maintaining our reputation for outstanding service and fostering guest loyalty.
Responsibilities:
Qualifications:
Responsibilities:
- Oversee and manage all guest inquiries and requests received through various remote channels (email, phone, chat).
- Proactively communicate with guests before their arrival to confirm details, preferences, and special requests.
- Coordinate with internal departments (e.g., reservations, housekeeping, F&B) to ensure all guest needs are met seamlessly.
- Handle guest complaints and concerns promptly and professionally, implementing effective resolutions.
- Develop and maintain strong relationships with guests, anticipating their needs and exceeding expectations.
- Gather guest feedback and analyze it to identify areas for service improvement.
- Create personalized guest experiences and special arrangements.
- Ensure all guest interactions reflect the brand's high standards of quality and professionalism.
- Maintain detailed guest profiles and interaction logs.
- Stay informed about local attractions, services, and events to provide relevant recommendations.
Qualifications:
- Minimum of 3 years of experience in guest relations, front desk, or a similar customer-facing role within the hospitality industry.
- Exceptional interpersonal and communication skills, with a strong command of English.
- Proven ability to handle challenging situations and resolve guest issues effectively.
- Proficiency in hotel management software and customer relationship management (CRM) systems.
- Strong organizational and multitasking abilities, with meticulous attention to detail.
- A passion for delivering outstanding customer service and creating memorable guest experiences.
- Ability to work independently and manage time effectively in a remote environment.
- Flexibility to work various shifts as required, including evenings and weekends.
- A proactive approach to problem-solving and anticipating guest needs.
- Bachelor's degree in Hospitality Management or a related field is a plus.
This advertiser has chosen not to accept applicants from your region.
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Remote Guest Relations Manager
Posted 16 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Remote Guest Relations Manager to oversee and enhance the guest experience for their hospitality offerings. This is a fully remote position, allowing you to provide exceptional service and manage operations from your chosen location. The ideal candidate will have a proven background in hospitality management, a passion for service excellence, and strong leadership capabilities. You will be responsible for setting high standards for guest satisfaction, resolving guest issues promptly and effectively, and coordinating with various teams to ensure seamless operations. This role demands outstanding communication skills, problem-solving abilities, and a commitment to maintaining our client's reputation for outstanding hospitality.
Key Responsibilities:
Key Responsibilities:
- Develop and implement strategies to enhance overall guest satisfaction and loyalty.
- Serve as the primary point of contact for escalated guest concerns, ensuring timely and satisfactory resolution.
- Monitor online reviews and feedback across various platforms, responding professionally and constructively.
- Coordinate with front desk, housekeeping, and F&B departments to ensure a consistent and high-quality guest experience.
- Train and mentor front-line staff on service standards, communication protocols, and problem-solving techniques.
- Proactively identify opportunities to improve guest services and operational efficiency.
- Manage guest feedback systems and analyze data to identify trends and areas for improvement.
- Develop and maintain strong relationships with guests, anticipating their needs and exceeding expectations.
- Ensure compliance with all health, safety, and service quality standards.
- Oversee the VIP guest program, ensuring personalized service and special attention.
- Collaborate with marketing teams on promotions and initiatives aimed at enhancing guest engagement.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 4 years of experience in guest relations, front office management, or a similar role within the hospitality industry.
- Proven experience in conflict resolution and customer service recovery.
- Excellent interpersonal, communication, and presentation skills.
- Strong leadership and team management abilities.
- Proficiency in hotel management software (PMS) and customer relationship management (CRM) systems.
- Ability to remain calm and effective under pressure.
- Exceptional problem-solving skills and attention to detail.
- Demonstrated ability to work independently and manage responsibilities effectively in a remote environment.
- Passion for delivering outstanding guest experiences.
This advertiser has chosen not to accept applicants from your region.
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Remote Guest Relations Manager
Posted 15 days ago
Job Viewed
Job Description
Our client, a rapidly expanding online travel agency, is seeking an experienced and customer-centric Remote Guest Relations Manager. This is a fully remote position, offering the flexibility to manage guest experiences from anywhere. You will be the primary point of contact for our guests, ensuring exceptional service throughout their booking and travel journey.
Responsibilities:
Responsibilities:
- Oversee and manage all guest communication channels, including email, chat, and phone, providing prompt and professional responses.
- Resolve guest inquiries, issues, and complaints with empathy and efficiency, aiming for first-contact resolution.
- Develop and implement guest service standards and protocols to ensure a consistent and positive experience.
- Collaborate with hotel partners and service providers to address guest needs and resolve on-site issues.
- Gather guest feedback through surveys and direct interactions, identifying areas for improvement.
- Train and mentor junior guest relations team members, fostering a culture of exceptional service.
- Monitor online reviews and social media mentions, responding appropriately and escalating concerns.
- Assist in the creation of guest communication materials, FAQs, and support documentation.
- Process booking modifications, cancellations, and refunds according to company policy.
- Proactively identify opportunities to enhance the guest experience and build loyalty.
- Liaise with the sales and marketing teams to align guest service with promotional activities.
- Maintain accurate records of guest interactions and resolutions in the CRM system.
- Bachelor's degree in Hospitality Management, Tourism, Communications, or a related field.
- Minimum of 4 years of experience in guest relations, customer service, or hospitality management.
- Proven ability to handle complex customer issues with professionalism and tact.
- Excellent written and verbal communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in CRM software and customer support platforms.
- Experience working in a remote environment is highly desirable.
- Ability to work flexible hours, including weekends and holidays, as needed.
- Knowledge of the tourism and hospitality industry is a plus.
- Strong organizational skills and attention to detail.
This advertiser has chosen not to accept applicants from your region.
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Remote Guest Relations Manager
Posted 14 days ago
Job Viewed
Job Description
Our client, a luxury hospitality group renowned for its exceptional guest experiences, is seeking an experienced and personable Remote Guest Relations Manager. This is a fully remote position, allowing you to elevate guest satisfaction from anywhere. You will be the primary point of contact for discerning guests, addressing their needs, anticipating their desires, and ensuring every interaction is seamless and memorable. Your expertise in customer service, problem-solving, and luxury hospitality standards will be crucial in maintaining our client's prestigious reputation.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Manage all guest inquiries, requests, and issues promptly and professionally via phone, email, and messaging platforms.
- Anticipate guest needs and proactively offer personalized services and recommendations.
- Resolve guest complaints and concerns with empathy and efficiency, striving for first-contact resolution.
- Coordinate with various hotel departments (reservations, housekeeping, F&B) to fulfill guest requests and special arrangements.
- Gather guest feedback and provide insights to management for continuous service improvement.
- Maintain detailed guest profiles, including preferences and past experiences, to personalize future stays.
- Assist with special event coordination and VIP guest management.
- Develop and implement strategies to enhance guest loyalty and encourage repeat bookings.
- Ensure all guest interactions align with the brand's luxury standards and service protocols.
- Stay informed about local attractions, events, and services to provide informed recommendations.
Qualifications:
- Proven experience in guest relations, front desk management, or a similar customer-facing role in the luxury hospitality sector.
- Exceptional communication, interpersonal, and active listening skills.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Proficiency in using hotel management software and virtual communication tools.
- A deep understanding of luxury service standards and guest expectations.
- High emotional intelligence and cultural sensitivity.
- Ability to multitask and manage time effectively in a remote work environment.
- A proactive and detail-oriented approach to service delivery.
- Fluency in English; additional languages are a significant asset.
- A passion for creating exceptional guest experiences.
This advertiser has chosen not to accept applicants from your region.
5
Remote Guest Relations Manager
Posted 14 days ago
Job Viewed
Job Description
Our client is seeking a personable and highly organized Remote Guest Relations Manager to ensure exceptional guest experiences in the hospitality and tourism sector. This is a fully remote position, allowing you to deliver outstanding service and support from anywhere.
As a Remote Guest Relations Manager, you will be the primary point of contact for guests, addressing inquiries, resolving issues, and ensuring their stay is memorable and seamless. You will manage online reviews, proactively seek feedback, and implement strategies to enhance guest satisfaction and loyalty. This role requires excellent communication skills, a strong understanding of hospitality best practices, and the ability to remain calm and effective under pressure. You will collaborate with various departments, including reservations, operations, and marketing, to ensure a cohesive and positive guest journey. Proficiency in customer relationship management (CRM) systems and a genuine passion for providing outstanding service are essential.
Key Responsibilities Include:
As a Remote Guest Relations Manager, you will be the primary point of contact for guests, addressing inquiries, resolving issues, and ensuring their stay is memorable and seamless. You will manage online reviews, proactively seek feedback, and implement strategies to enhance guest satisfaction and loyalty. This role requires excellent communication skills, a strong understanding of hospitality best practices, and the ability to remain calm and effective under pressure. You will collaborate with various departments, including reservations, operations, and marketing, to ensure a cohesive and positive guest journey. Proficiency in customer relationship management (CRM) systems and a genuine passion for providing outstanding service are essential.
Key Responsibilities Include:
- Responding promptly and professionally to guest inquiries via email, phone, and online platforms.
- Addressing and resolving guest complaints and concerns with empathy and efficiency, ensuring satisfactory outcomes.
- Managing online reputation by monitoring and responding to reviews on platforms like TripAdvisor, Google, and social media.
- Developing and implementing strategies to enhance guest satisfaction and encourage positive reviews.
- Proactively communicating with guests to gather feedback and identify areas for improvement.
- Collaborating with operational teams to ensure all guest requests and needs are met promptly.
- Maintaining a comprehensive understanding of the client’s offerings, services, and local attractions.
- Assisting with booking modifications, cancellations, and special requests.
- Tracking guest feedback data and generating reports to inform service improvements.
- Upholding the brand's standards of excellence in all guest interactions.
This advertiser has chosen not to accept applicants from your region.
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Remote Guest Relations Manager
Posted 14 days ago
Job Viewed
Job Description
Our client, a rapidly growing online travel and experiences platform, is seeking a dedicated and personable Remote Guest Relations Manager to enhance customer satisfaction and loyalty. This is a fully remote position, offering the flexibility to manage guest experiences from anywhere. You will be the primary point of contact for guests, addressing inquiries, resolving issues, and ensuring an exceptional end-to-end customer journey. Your role will involve proactively engaging with guests, gathering feedback, and collaborating with operational teams to improve service delivery. The ideal candidate is an excellent communicator, possesses strong problem-solving skills, and has a passion for hospitality and creating memorable experiences.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to guest inquiries via email, chat, and phone.
- Resolve guest issues and complaints effectively, aiming for customer satisfaction and retention.
- Proactively engage with guests before, during, and after their experience to ensure a seamless journey.
- Gather and analyze guest feedback to identify areas for service improvement.
- Collaborate with operations, booking, and support teams to address guest concerns and implement solutions.
- Develop and maintain guest communication templates and standard operating procedures.
- Assist in the creation of guest welcome materials and pre-arrival information.
- Monitor online reviews and social media for guest feedback and respond appropriately.
- Identify opportunities to upsell or cross-sell services and products to enhance the guest experience.
- Maintain accurate guest records and interaction logs in the CRM system.
- Contribute to training materials for new guest relations staff.
- Uphold the company's standards of service excellence and brand reputation.
- Anticipate guest needs and provide personalized recommendations.
- Handle challenging situations with diplomacy and professionalism.
- Stay updated on industry trends and best practices in hospitality and customer service.
- Proven experience (3+ years) in hospitality, customer service, or guest relations roles.
- Excellent written and verbal communication skills, with a friendly and professional demeanor.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency with CRM software and online communication tools.
- Ability to multitask, prioritize, and manage time effectively in a remote environment.
- A genuine passion for providing outstanding customer service and creating positive guest experiences.
- Experience in the tourism or travel industry is a significant plus.
- Ability to work independently and as part of a remote team.
- Detail-oriented and organized in managing guest interactions and feedback.
- Adaptability and resilience in handling diverse guest requests and situations.
- Knowledge of online booking platforms and travel technologies is beneficial.
- A positive attitude and a proactive approach to problem-solving.
- Commitment to continuous improvement and learning.
This advertiser has chosen not to accept applicants from your region.
7
Remote Guest Relations Manager
Posted 13 days ago
Job Viewed
Job Description
Our client, a prestigious hospitality group with a global reach, is looking for an exceptional Remote Guest Relations Manager to enhance the guest experience across their portfolio. This is a fully remote position, focusing on managing and elevating guest satisfaction through exceptional communication and service delivery from a remote setting. You will be responsible for overseeing guest feedback channels, addressing inquiries and concerns promptly and professionally, and developing strategies to improve guest loyalty and satisfaction. This includes monitoring online reviews, responding to guest correspondence, and working with on-site management teams to resolve issues and implement service enhancements. You will also play a key role in developing and implementing guest recognition programs and ensuring consistent brand standards are met across all interactions. The ideal candidate will have a deep understanding of the hospitality industry, outstanding interpersonal and communication skills, and a proven ability to resolve complex guest issues with diplomacy and efficiency. Experience in customer service management, particularly within hotels, resorts, or related sectors, is essential. A proactive, empathetic, and solutions-oriented approach is critical for this role. We are seeking an individual who is passionate about delivering world-class service and can effectively manage relationships and operations remotely. You will act as a crucial link between guests and our client's properties, ensuring every guest interaction is positive and memorable. The ability to work independently, prioritize tasks, and collaborate effectively with dispersed teams is key to succeeding in this remote opportunity. This is an exciting chance to shape guest experiences and contribute to the reputation of a leading hospitality brand, with a focus on supporting operations near **Nairobi, Nairobi, KE**.
This advertiser has chosen not to accept applicants from your region.
8
Remote Guest Relations Manager
Posted 25 days ago
Job Viewed
Job Description
Our client, a prominent player in the hospitality sector, is looking for an exceptional and customer-focused Remote Guest Relations Manager to enhance their service offerings. This is a fully remote position, requiring you to manage guest experiences and support operations virtually. You will be the primary point of contact for guests, addressing inquiries, resolving issues, and ensuring a seamless and memorable stay. Your responsibilities will include overseeing online booking platforms, managing guest feedback, and implementing strategies to improve customer satisfaction. You will collaborate with various departments, including reservations, housekeeping, and food and beverage, to coordinate services and ensure guest needs are met. This role requires exceptional problem-solving skills and the ability to remain calm and professional under pressure. You will develop and maintain high standards of service, creating positive relationships with guests. Experience with property management systems (PMS) and online travel agencies (OTAs) is essential. Strong communication and interpersonal skills are vital for engaging with guests from diverse backgrounds. We are seeking candidates with a proven track record in hospitality management, excellent organizational abilities, and a passion for service excellence. A degree or diploma in Hospitality Management or a related field is preferred. The ability to work independently, manage your time effectively, and utilize technology for communication and task management is crucial in this remote setting. This is an exciting opportunity to contribute to guest satisfaction and operational efficiency within a leading hospitality brand, all while enjoying the benefits of remote work. This is a 100% remote role , offering flexibility and the chance to impact guest experiences globally. We are committed to fostering a culture of outstanding service.
This advertiser has chosen not to accept applicants from your region.
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