2 Remote E Commerce Operations Manager Global Retail jobs in whatjobs
Remote E-commerce Operations Manager - Global Retail
Posted 21 days ago
Job Viewed
Job Description
Our client, a rapidly expanding international retail brand, is seeking a highly organized and results-driven E-commerce Operations Manager to join their fully remote global team. This is an exceptional opportunity to manage and optimize online sales operations from your home office, ensuring a seamless customer experience and driving revenue growth across multiple markets. You will be responsible for overseeing all aspects of the e-commerce platform, from website management and order fulfillment to customer service and performance analytics. The ideal candidate will possess a proven track record in e-commerce operations, with a deep understanding of online retail best practices, logistics, and digital marketing. You will work closely with marketing, sales, and IT teams to ensure the smooth functioning of the online store and the efficient execution of all sales-related activities. Key responsibilities include managing inventory levels, optimizing website performance, coordinating shipping and delivery processes, handling customer inquiries and issue resolution, and analyzing sales data to identify trends and areas for improvement. Experience with e-commerce platforms (e.g., Shopify, Magento, WooCommerce), CRM systems, and analytics tools (e.g., Google Analytics) is essential. The ability to develop and implement operational strategies that enhance customer satisfaction and drive repeat business is paramount. This role demands excellent project management skills, strong analytical capabilities, and exceptional communication abilities, coupled with the self-discipline and proactive approach required to succeed in a remote environment. A passion for the retail industry and a commitment to delivering outstanding online customer experiences are key.
Key Responsibilities:
Key Responsibilities:
- Oversee the day-to-day operations of the company's e-commerce website and online sales channels.
- Manage inventory levels, order processing, and fulfillment logistics to ensure timely delivery.
- Monitor website performance, user experience, and conversion rates, implementing improvements as needed.
- Coordinate with third-party logistics providers (3PLs) and shipping carriers to optimize delivery services.
- Manage customer service operations, including responding to inquiries, resolving issues, and processing returns/exchanges.
- Analyze sales data, website traffic, and customer behavior to identify trends and opportunities for growth.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Collaborate with marketing teams on promotional campaigns and content creation for online channels.
- Ensure compliance with all relevant e-commerce regulations and data privacy policies.
- Stay current with e-commerce trends, technologies, and best practices.
- Bachelor's degree in Business Administration, Marketing, E-commerce, or a related field.
- Minimum of 5 years of experience in e-commerce operations management within the retail sector.
- Proven experience with major e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and backend systems.
- Strong understanding of inventory management, order fulfillment, and supply chain logistics.
- Proficiency in web analytics tools (e.g., Google Analytics) and reporting.
- Experience with CRM software and customer service management tools.
- Excellent project management, organizational, and problem-solving skills.
- Strong analytical abilities and data-driven decision-making capabilities.
- Exceptional written and verbal communication skills.
- Demonstrated ability to work independently, manage multiple priorities, and thrive in a remote work environment.
This advertiser has chosen not to accept applicants from your region.
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Remote E-commerce Operations Manager - Global Retail
Posted 2 days ago
Job Viewed
Job Description
Our client, a dynamic and rapidly growing international retail brand, is seeking a highly motivated and experienced E-commerce Operations Manager to lead their online sales and fulfillment operations. This position is fully remote, offering the flexibility to manage critical business functions from anywhere. The ideal candidate will possess a deep understanding of e-commerce platforms, supply chain logistics, customer service excellence, and performance analytics to drive online revenue and ensure seamless customer experiences.
Responsibilities:
Qualifications:
Responsibilities:
- Oversee all aspects of the company's e-commerce operations, including website management, order processing, inventory control, and fulfillment.
- Develop and implement strategies to optimize the online customer journey, from website navigation and product discovery to checkout and post-purchase support.
- Manage relationships with third-party logistics (3PL) providers, ensuring efficient and timely order fulfillment and delivery.
- Monitor website performance, sales data, and key performance indicators (KPIs), identifying trends and opportunities for improvement.
- Implement and manage e-commerce platforms, ensuring product listings are accurate, up-to-date, and optimized for search engines.
- Develop and execute strategies to minimize shipping costs and delivery times while maintaining high levels of customer satisfaction.
- Manage online inventory levels, coordinating with warehousing and supply chain teams to prevent stockouts and minimize overstock.
- Lead the customer service function for the e-commerce channel, ensuring prompt and effective resolution of customer inquiries and issues.
- Collaborate with marketing teams to ensure alignment between promotional campaigns and operational capabilities.
- Stay abreast of emerging e-commerce trends, technologies, and best practices to maintain a competitive edge.
- Analyze sales data and customer feedback to identify areas for product assortment expansion and operational enhancements.
- Develop and manage the e-commerce operations budget, ensuring efficient resource allocation.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, Supply Chain Management, or a related field.
- Minimum of 5 years of experience in e-commerce operations, with a proven track record of success in managing online retail businesses.
- In-depth knowledge of e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and related technologies.
- Strong understanding of supply chain management, inventory control, and order fulfillment processes.
- Experience with CRM and customer service management tools.
- Excellent analytical and problem-solving skills, with proficiency in data analysis and reporting.
- Strong project management and organizational abilities.
- Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams in a remote setting.
- Proactive, detail-oriented, and able to thrive in a fast-paced, independent work environment.
This advertiser has chosen not to accept applicants from your region.
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