174 Remote E Commerce Operations Manager jobs in whatjobs

Remote E-commerce Operations Manager

70010 Abothuguchi West KES100000 Annually WhatJobs

Posted 21 days ago

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Job Description

full-time
Our client is seeking a highly organized and results-driven Remote E-commerce Operations Manager to oversee and optimize their online sales channels. This is a fully remote position where you will be instrumental in managing all aspects of the e-commerce operations, from inventory management and order fulfillment to customer service and platform optimization. You will leverage data analytics to identify trends, enhance customer experience, and drive sales growth. If you have a proven track record in e-commerce management and a knack for operational efficiency, this role is perfect for you.

Responsibilities:
  • Oversee daily e-commerce operations, including website management, product listing, and order processing.
  • Manage inventory levels, forecast demand, and coordinate with suppliers and fulfillment partners.
  • Ensure smooth and timely order fulfillment, shipping, and returns processes.
  • Monitor and analyze website traffic, sales data, and customer behavior to identify areas for improvement.
  • Develop and implement strategies to enhance the online customer experience and drive conversion rates.
  • Manage customer service inquiries and resolve issues promptly and professionally.
  • Collaborate with marketing teams to execute promotional campaigns and ensure brand consistency.
  • Stay up-to-date with e-commerce trends, technologies, and best practices.
  • Manage relationships with third-party vendors and service providers.
  • Identify and implement process improvements to increase efficiency and reduce costs.
Qualifications:
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Proven experience managing e-commerce operations, preferably in a remote setting.
  • Strong understanding of e-commerce platforms (e.g., Shopify, WooCommerce, Magento) and online marketplaces.
  • Proficiency in data analysis tools and the ability to interpret sales and website metrics.
  • Excellent project management and organizational skills.
  • Strong problem-solving abilities and a customer-centric approach.
  • Effective communication and interpersonal skills for remote collaboration.
  • Ability to work independently, prioritize tasks, and meet deadlines.
  • Experience with inventory management systems and fulfillment logistics.
  • Familiarity with digital marketing strategies is a plus.
This is a fantastic opportunity to lead e-commerce initiatives from a remote location, contributing directly to the company's online success. Be part of a growing business that values innovation and efficiency. The e-commerce operations managed by this role primarily serve customers within the Garissa, Garissa, KE region, though the work is remote.
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Remote E-commerce Operations Manager

60100 Embu, Eastern KES95000 Annually WhatJobs

Posted 21 days ago

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Job Description

full-time
Our client is seeking a highly organized and results-oriented E-commerce Operations Manager to spearhead our online retail operations. This is a fully remote position, offering the flexibility to work from anywhere. You will be responsible for overseeing all aspects of our e-commerce platform, ensuring a seamless customer experience from order placement to delivery. Your expertise in managing online sales channels, optimizing website performance, and streamlining fulfillment processes will be critical to our continued growth and success. If you are a proactive leader with a passion for e-commerce and a proven ability to drive operational excellence, we encourage you to apply.

Key Responsibilities:
  • Manage and optimize the day-to-day operations of our e-commerce website, ensuring high availability and performance.
  • Oversee product catalog management, including uploading new products, updating descriptions, and managing inventory levels across multiple platforms.
  • Develop and implement strategies to improve website conversion rates, average order value, and customer retention.
  • Coordinate with third-party logistics (3PL) providers to ensure efficient order fulfillment, shipping, and returns processing.
  • Monitor website analytics and key performance indicators (KPIs), generating regular reports to track progress and identify areas for improvement.
  • Manage customer service inquiries and escalations, ensuring prompt and satisfactory resolution of issues.
  • Implement and maintain effective fraud prevention measures to protect the business and our customers.
  • Collaborate with marketing teams to align e-commerce activities with overall marketing campaigns and promotions.
  • Stay up-to-date with e-commerce trends, best practices, and emerging technologies.
  • Identify and integrate new e-commerce tools and platforms to enhance operational efficiency.
  • Develop and manage budgets related to e-commerce operations.
  • Ensure compliance with all relevant e-commerce regulations and data privacy laws.

Qualifications:
  • Proven experience (5+ years) in e-commerce operations management or a similar role.
  • Demonstrated success in managing and optimizing online retail platforms (e.g., Shopify, Magento, WooCommerce).
  • Strong understanding of SEO, SEM, and digital marketing principles as they apply to e-commerce.
  • Experience with inventory management systems and order fulfillment processes.
  • Excellent analytical and problem-solving skills, with a keen eye for detail.
  • Proficiency in e-commerce analytics tools (e.g., Google Analytics).
  • Exceptional communication, collaboration, and leadership skills.
  • Ability to work independently and manage multiple priorities in a remote setting.
  • Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field.
  • Experience with international e-commerce operations is a plus.

This is an excellent opportunity to take ownership of our e-commerce operations and drive significant growth in a flexible, remote work environment.
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Remote E-commerce Operations Manager

60101 Embu, Eastern KES750000 Annually WhatJobs

Posted 21 days ago

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Job Description

full-time
Our client is seeking a motivated and detail-oriented E-commerce Operations Manager to oversee their online retail operations from a remote setting. This position requires a strategic thinker with a proven track record in managing digital storefronts, optimizing order fulfillment, and ensuring a seamless customer experience. You will be instrumental in driving sales growth, enhancing website performance, and managing inventory effectively. The role involves close collaboration with marketing, logistics, and customer service teams, all conducted virtually. Experience with various e-commerce platforms and a strong understanding of digital marketing principles are crucial.

Responsibilities:
  • Manage day-to-day operations of multiple e-commerce platforms.
  • Develop and implement strategies to improve website conversion rates and user experience.
  • Oversee inventory management, ensuring accurate stock levels and efficient order fulfillment.
  • Coordinate with third-party logistics providers to ensure timely and cost-effective delivery of orders.
  • Monitor website performance, analytics, and sales data to identify trends and opportunities.
  • Develop and execute promotional campaigns and marketing initiatives in collaboration with the marketing team.
  • Manage customer service escalations and ensure high levels of customer satisfaction.
  • Identify and implement process improvements to streamline e-commerce operations.
  • Stay current with e-commerce trends, technologies, and best practices.
  • Conduct A/B testing and other experiments to optimize website design and functionality.
  • Manage product listings, descriptions, and imagery for accuracy and appeal.
  • Analyze sales reports and provide insights for strategic decision-making.

The ideal candidate will have a Bachelor's degree in Business, Marketing, or a related field, along with 5+ years of experience in e-commerce management. Demonstrated experience with platforms like Shopify, Magento, or similar is required. Strong analytical skills and proficiency in e-commerce analytics tools are essential. Excellent remote communication and project management skills are a must for this role. If you are passionate about online retail and thrive in a flexible, remote work environment, we want to hear from you. This opportunity is based remotely, serving clients in the Retail sector .
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Remote E-commerce Operations Manager

20100 Mwembe KES150000 Annually WhatJobs

Posted 21 days ago

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Job Description

full-time
Our client is looking for a highly motivated and detail-oriented E-commerce Operations Manager to oversee and optimize all aspects of their online retail operations. This is a fully remote position, offering the flexibility to work from anywhere. The ideal candidate will be responsible for managing the entire e-commerce lifecycle, from website maintenance and product listings to order fulfillment, customer service, and inventory management. You will develop and implement strategies to enhance the customer experience, drive sales, and improve operational efficiency. Key responsibilities include coordinating with third-party logistics providers, monitoring website performance analytics, managing online marketing campaigns in collaboration with the marketing team, and ensuring timely resolution of customer inquiries and issues. The role requires a proactive approach to identifying and solving problems, a keen eye for detail, and the ability to manage multiple priorities in a fast-paced environment. You will also be responsible for staying up-to-date with e-commerce trends and best practices, and for recommending and implementing new technologies or strategies to improve performance. A strong understanding of e-commerce platforms, CRM systems, and analytics tools is essential. Excellent communication, organizational, and leadership skills are required to effectively manage remote teams and stakeholders. A Bachelor's degree in Business Administration, Marketing, Operations Management, or a related field is preferred. Proven experience in e-commerce management, with a strong understanding of online retail operations, is a must. Experience with (specific e-commerce platform, e.g., Shopify, Magento) is a plus.
This advertiser has chosen not to accept applicants from your region.

Remote E-commerce Operations Manager

30200 Tuwan KES85000 Annually WhatJobs

Posted 21 days ago

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Job Description

full-time
Our client is seeking a highly organized and experienced E-commerce Operations Manager to oversee their online sales channels and logistics. This is a fully remote position, allowing you to manage operations and drive efficiency from your home office. You will be responsible for ensuring a seamless customer experience from order placement to delivery, managing inventory, optimizing fulfillment processes, and coordinating with shipping partners. Your role is critical in maintaining high standards of operational excellence for our client's digital storefront. Key responsibilities include managing the day-to-day operations of the e-commerce platform, overseeing order processing and fulfillment, managing inventory levels to prevent stockouts and overstocking, and ensuring timely and cost-effective shipping. You will monitor website performance and customer feedback to identify areas for improvement. Developing and implementing efficient workflows and standard operating procedures for all e-commerce operations is a core function. Collaboration with marketing, customer service, and IT departments is essential to ensure alignment and smooth execution of online sales strategies. We are looking for a candidate with proven experience in e-commerce operations management, strong analytical skills, and a deep understanding of online retail best practices. Excellent project management abilities and the capacity to work effectively in a fast-paced, remote environment are crucial. Proficiency with e-commerce platforms, inventory management systems, and shipping software is required. The ability to problem-solve effectively and make data-driven decisions is paramount. This is an exciting opportunity to play a key role in the growth of our client's online business, ensuring customer satisfaction and operational efficiency, while working remotely with a strategic focus on their retail presence in or near Kitale, Trans-Nzoia, KE .
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Remote E-commerce Operations Manager

80100 Nairobi, Nairobi KES100000 Annually WhatJobs

Posted 21 days ago

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Job Description

full-time
Our client is searching for an experienced and results-oriented Remote E-commerce Operations Manager to oversee and optimize all aspects of their online sales channels. This is a fully remote position, requiring a strategic mindset and a deep understanding of e-commerce platforms and best practices. You will be responsible for managing the entire online customer journey, from website performance and product listings to order fulfillment and customer service. Developing and implementing strategies to increase conversion rates, average order value, and customer retention will be a primary focus. You will oversee inventory management, ensuring adequate stock levels and minimizing stockouts. Collaborating with marketing teams to align promotional activities with operational capabilities and drive sales will be essential. Analyzing e-commerce data, identifying trends, and generating reports to inform business decisions are key responsibilities. You will also manage relationships with third-party logistics providers and payment gateways, ensuring seamless operations. Identifying opportunities for process improvement and implementing solutions to enhance efficiency and customer satisfaction is highly valued. This role demands a strong understanding of SEO, SEM, and various e-commerce analytics tools. The ability to lead and motivate a remote team, foster a culture of continuous improvement, and drive business growth in a competitive online landscape is crucial.Qualifications:
  • Proven experience as an E-commerce Manager or in a similar online retail operations role.
  • Strong understanding of e-commerce platforms, digital marketing, and online sales strategies.
  • Demonstrable experience in optimizing website performance, conversion rates, and customer experience.
  • Excellent analytical and problem-solving skills, with proficiency in e-commerce analytics tools.
  • Strong leadership and team management abilities, particularly in a remote setting.
  • Excellent communication and interpersonal skills.
  • Bachelor's degree in Business, Marketing, or a related field is preferred.
This advertiser has chosen not to accept applicants from your region.

Remote E-commerce Operations Manager

50100 Kakamega, Western KES300000 Annually WhatJobs

Posted 21 days ago

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Job Description

full-time
Our client is actively seeking a seasoned E-commerce Operations Manager to lead and optimize their online retail operations, functioning entirely remotely. This pivotal role is responsible for ensuring the smooth and efficient functioning of all e-commerce activities, from website management and order fulfillment to customer service and inventory control. The ideal candidate possesses a strong background in e-commerce platforms, supply chain logistics, and digital merchandising, coupled with excellent problem-solving abilities and a keen eye for detail. You will collaborate closely with internal teams and external partners to enhance the online customer experience and drive sales growth. This remote position supports the broader retail strategy for **Kakamega, Kakamega, KE**, demanding exceptional organizational skills, autonomy, and clear communication in a virtual environment. Core responsibilities include managing the e-commerce platform, overseeing product listings, optimizing website navigation and user experience, managing inventory levels across multiple channels, coordinating with fulfillment centers for timely order processing, and implementing strategies to reduce shipping costs and delivery times. You will also be responsible for analyzing sales data, monitoring website traffic, and identifying trends to improve conversion rates. Managing customer service inquiries and ensuring a high level of customer satisfaction are also key aspects of this role. A Bachelor’s degree in Business Administration, Marketing, or a related field, with at least 5 years of experience in e-commerce operations management, is required. Demonstrated experience with major e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and familiarity with order management systems (OMS) and warehouse management systems (WMS) are essential. Strong analytical skills and proficiency in e-commerce analytics tools are mandatory. The ability to work independently, manage multiple priorities, and drive continuous improvement in a remote setting is crucial. If you are a dedicated e-commerce professional ready to make a significant impact from a remote location, we encourage you to apply.
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Remote E-commerce Operations Manager

40202 Ongata Rongai, Rift Valley KES280000 Annually WhatJobs

Posted 21 days ago

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Job Description

full-time
Our client, a leading online retailer, is looking for an experienced and proactive E-commerce Operations Manager to join their fully remote team. This role is crucial for overseeing and optimizing the day-to-day operations of their online store, ensuring a seamless customer experience from browsing to delivery. You will be responsible for managing inventory, order fulfillment, logistics, and customer service channels.

Key responsibilities include developing and implementing efficient operational processes, monitoring website performance and uptime, managing relationships with third-party logistics providers, and ensuring timely and accurate order processing. The ideal candidate will possess a deep understanding of e-commerce platforms, inventory management systems, and supply chain best practices. You will analyze operational data to identify areas for improvement, reduce costs, and enhance customer satisfaction. Collaboration with marketing, sales, and IT teams is essential to align operational strategies with business goals.

This position requires a strong leader with excellent organizational and problem-solving skills. You must be adept at managing multiple priorities in a fast-paced, remote environment. Proven experience in e-commerce operations management is essential. Exceptional communication skills are required for coordinating with various teams and external partners. This is an exciting opportunity to shape the operational success of a growing online business from your home office, supporting customer bases that may include areas around Ongata Rongai, Kajiado, KE .

Qualifications:
  • Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
  • Minimum of 5 years of experience in e-commerce operations management.
  • Proven experience with e-commerce platforms (e.g., Shopify, Magento) and WMS/IMS systems.
  • Strong understanding of inventory management, order fulfillment, and logistics.
  • Experience managing third-party logistics (3PL) providers.
  • Excellent analytical and problem-solving skills.
  • Ability to develop and implement process improvements.
  • Strong project management and organizational skills.
  • Effective communication and interpersonal skills for remote team collaboration.
  • Customer-centric mindset with a focus on improving the online shopping experience.
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Remote E-commerce Operations Manager

00100 Gathiruini KES480000 Annually WhatJobs

Posted 21 days ago

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Job Description

full-time
Our client, a rapidly growing online retailer specializing in sustainable consumer goods, is seeking a highly organized and experienced E-commerce Operations Manager to join their fully remote team. This position is pivotal in ensuring the seamless and efficient execution of all online sales operations, from inventory management to order fulfillment and customer service. You will be responsible for overseeing the day-to-day activities of the e-commerce platform, working closely with cross-functional teams including marketing, logistics, and IT to optimize the customer journey and drive sales growth. Key responsibilities include managing inventory levels across multiple warehouses, coordinating with third-party logistics providers to ensure timely deliveries, and implementing strategies to minimize shipping costs and delivery times. You will also play a crucial role in analyzing sales data, identifying trends, and developing reports to inform business decisions. Furthermore, you will be responsible for setting up and managing promotions, ensuring the accuracy of product listings, and proactively addressing any operational bottlenecks. The ideal candidate will possess a proven track record in e-commerce operations, with a deep understanding of online retail best practices, inventory management systems, and order fulfillment processes. Experience with various e-commerce platforms and CRM systems is essential. Strong analytical skills, meticulous attention to detail, and excellent problem-solving abilities are critical for this role. You must be a self-starter, capable of thriving in a remote work environment, and possess exceptional communication and interpersonal skills to effectively collaborate with a geographically dispersed team. A Bachelor's degree in Business Administration, Operations Management, or a related field is preferred, along with at least 5 years of progressive experience in e-commerce operations. This is an exciting opportunity to make a significant impact on a growing business and contribute to its success from the comfort of your home office.

Responsibilities:
  • Oversee all e-commerce operations, including order processing, fulfillment, and customer service.
  • Manage inventory levels and work with suppliers to ensure adequate stock.
  • Coordinate with logistics partners for efficient shipping and delivery.
  • Analyze sales data, website traffic, and customer feedback to identify trends and areas for improvement.
  • Implement and optimize operational processes to enhance efficiency and reduce costs.
  • Manage online promotions and ensure product listing accuracy.
  • Develop and maintain strong relationships with vendors and service providers.
  • Ensure a seamless and positive customer experience from purchase to delivery.
Qualifications:
  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • Minimum of 5 years of experience in e-commerce operations management.
  • Proficiency in e-commerce platforms (e.g., Shopify, Magento) and CRM systems.
  • Strong understanding of inventory management, order fulfillment, and logistics.
  • Excellent analytical and problem-solving skills.
  • Exceptional organizational and time-management abilities.
  • Proven ability to work independently and manage tasks in a remote setting.
  • Strong communication and interpersonal skills.
This advertiser has chosen not to accept applicants from your region.

Remote E-commerce Operations Manager

30100 Tuwan KES150000 Annually WhatJobs

Posted 21 days ago

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Job Description

full-time
Our client is a rapidly growing online retailer seeking a dedicated and detail-oriented E-commerce Operations Manager to lead their remote operations team. In this crucial role, you will be responsible for overseeing all aspects of the e-commerce platform, ensuring seamless customer experiences from browsing to delivery. Your duties will include managing inventory levels, optimizing website performance, and coordinating with logistics partners to ensure timely fulfillment of orders. You will also play a key role in developing and implementing strategies to improve conversion rates, reduce cart abandonment, and enhance overall customer satisfaction. This position requires a proactive approach to problem-solving, with the ability to analyze sales data, identify trends, and make data-driven decisions. You will work closely with marketing, customer service, and IT departments to ensure alignment and achieve business objectives. Key responsibilities include monitoring key performance indicators (KPIs), identifying areas for operational improvement, and implementing best practices in e-commerce management. The ideal candidate will have a proven track record in managing online sales channels, a deep understanding of e-commerce technologies, and excellent communication skills to effectively manage a remote team. You will be responsible for onboarding and training new team members, fostering a collaborative and productive remote work environment. This is a remote-first opportunity, allowing you to contribute significantly to our success from the comfort of your home. We are looking for a strategic thinker with a passion for e-commerce and a commitment to driving growth and efficiency in a fast-paced digital landscape. Your insights will be invaluable in shaping our online retail strategy. We offer a challenging yet rewarding work environment with opportunities for professional development and growth within our expanding organization. If you are a highly organized and results-driven professional ready to take on this exciting remote challenge, we want to hear from you.
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