5 Remote Customer Success Lead jobs in whatjobs
Job Description
Our client is seeking a dedicated and empathetic Customer Success Lead to manage their client support operations at their office in Mlolongo, Machakos, KE . This role is critical for ensuring our customers achieve their desired outcomes while using our products and services. The Customer Success Lead will be responsible for building strong relationships with clients, understanding their needs, and proactively providing solutions and support. You will lead a team of customer success representatives, guiding them in delivering exceptional service and driving client retention and satisfaction. Key responsibilities include developing and implementing customer success strategies, onboarding new clients, monitoring customer health, and identifying opportunities for upselling or cross-selling. You will also be the primary point of contact for escalated customer issues, working diligently to resolve them efficiently and effectively. The ideal candidate will possess excellent communication, problem-solving, and interpersonal skills, along with a deep understanding of customer service principles. Experience in managing a customer-facing team and a passion for delivering outstanding client experiences are essential. This role requires a strategic mindset, with the ability to analyze customer data and feedback to continuously improve our service offerings. You will collaborate closely with sales, product, and marketing teams to ensure a cohesive customer journey. This is a challenging and rewarding position for a motivated individual looking to make a significant impact on customer loyalty and business growth. The role demands strong leadership qualities and a commitment to fostering a positive and supportive team environment. Success in this role will be measured by client retention rates, customer satisfaction scores, and the overall growth of the customer base through successful relationship management.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead and manage a team of customer success representatives, fostering a high-performance culture.
- Develop and implement effective customer success strategies to maximize client retention and satisfaction.
- Oversee the client onboarding process, ensuring a smooth and positive initial experience.
- Monitor customer health metrics and proactively address potential churn risks.
- Serve as a primary point of contact for escalated customer issues and ensure timely resolution.
- Identify opportunities for upselling and cross-selling based on client needs and product utilization.
- Gather customer feedback and collaborate with product and sales teams to drive service improvements.
- Develop and deliver training programs for the customer success team.
- Maintain accurate records of customer interactions and support activities.
- Contribute to the continuous improvement of customer service processes and standards.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of experience in customer success, account management, or customer service, with at least 2 years in a leadership role.
- Proven track record of managing client relationships and driving customer retention.
- Excellent communication, interpersonal, and problem-solving skills.
- Experience with CRM software and customer success platforms.
- Strong leadership and team management abilities.
- Ability to analyze customer data and identify actionable insights.
- Passion for delivering exceptional customer experiences.
- Detail-oriented with strong organizational skills.
- Experience working in a fast-paced, client-focused environment.
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Customer Success Lead
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Customer Success Lead to champion exceptional client experiences. This role offers a hybrid work model, combining remote flexibility with essential in-office collaboration. You will be responsible for building and maintaining strong, long-lasting relationships with our clients, ensuring they derive maximum value from our products and services. The ideal candidate possesses a deep understanding of customer needs, excellent communication skills, and a proactive approach to problem-solving. Your core duties will involve onboarding new clients, providing ongoing support, and acting as a trusted advisor. You will proactively identify opportunities to enhance client satisfaction, address concerns, and drive customer retention and growth. This includes conducting regular check-ins, gathering feedback, and advocating for client needs internally. You will lead a team of customer success representatives, providing guidance, training, and performance management to ensure consistent, high-quality service delivery. Our client is committed to fostering a customer-centric culture, and this role is critical in achieving that objective. You will develop and implement strategies to improve customer satisfaction metrics, reduce churn, and increase customer lifetime value. The ability to analyze customer data, identify trends, and translate insights into actionable plans is essential. You will collaborate closely with sales, product, and support teams to ensure a seamless customer journey. This role requires strong leadership skills, the ability to motivate and inspire a team, and a passion for delivering outstanding customer service. A Bachelor's degree in Business Administration, Communications, or a related field is preferred. A minimum of 5 years of experience in customer success, account management, or a related client-facing role is required, with at least 2 years in a leadership or supervisory capacity. Proven experience in developing and implementing customer success strategies is a must. Excellent communication, interpersonal, and problem-solving skills are paramount. Familiarity with CRM software (e.g., Salesforce, HubSpot) and customer success platforms is highly beneficial. The ability to manage your time effectively in a hybrid work environment is crucial for success in **Nairobi, Nairobi, KE**.
This advertiser has chosen not to accept applicants from your region.
1
Customer Success Lead
Posted 17 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Customer Success Lead to spearhead their customer advocacy and retention efforts within a fully remote operational framework. This pivotal role focuses on ensuring that clients achieve their desired outcomes while using our client's products and services. The Customer Success Lead will build and maintain strong, long-lasting client relationships, acting as a trusted advisor and champion for customer needs within the organization. You will oversee a team of Customer Success Managers, guiding them in proactively engaging with clients, identifying opportunities for upselling and cross-selling, and ensuring a seamless customer journey from onboarding through to renewal and beyond.
Key responsibilities include developing and implementing customer success strategies, defining key performance indicators (KPIs) for the team, and monitoring client satisfaction and retention rates. The Lead will handle escalated client issues, collaborating with internal teams to ensure timely and effective resolutions. This role also involves gathering customer feedback to inform product development and service improvements. The ideal candidate will possess exceptional leadership, communication, and problem-solving skills, with a deep understanding of customer success principles. You should be adept at analyzing customer data to identify trends and potential churn risks. Our client is committed to providing an outstanding customer experience, and this role is central to that mission. This is a remote-first position, requiring a high degree of self-motivation, excellent organizational skills, and the ability to foster a collaborative team environment virtually. You will play a crucial role in driving customer loyalty and contributing to the company's growth by maximizing customer lifetime value. This is an exciting opportunity to shape the customer success function within a forward-thinking organization.
Responsibilities:
Key responsibilities include developing and implementing customer success strategies, defining key performance indicators (KPIs) for the team, and monitoring client satisfaction and retention rates. The Lead will handle escalated client issues, collaborating with internal teams to ensure timely and effective resolutions. This role also involves gathering customer feedback to inform product development and service improvements. The ideal candidate will possess exceptional leadership, communication, and problem-solving skills, with a deep understanding of customer success principles. You should be adept at analyzing customer data to identify trends and potential churn risks. Our client is committed to providing an outstanding customer experience, and this role is central to that mission. This is a remote-first position, requiring a high degree of self-motivation, excellent organizational skills, and the ability to foster a collaborative team environment virtually. You will play a crucial role in driving customer loyalty and contributing to the company's growth by maximizing customer lifetime value. This is an exciting opportunity to shape the customer success function within a forward-thinking organization.
Responsibilities:
- Lead and mentor a team of Customer Success Managers.
- Develop and execute strategies to enhance customer satisfaction, retention, and loyalty.
- Oversee the client onboarding process to ensure successful product adoption.
- Proactively engage with clients to understand their needs and business objectives.
- Identify opportunities for upselling and cross-selling services.
- Monitor client health metrics and address potential churn risks.
- Handle and resolve escalated customer issues and complaints.
- Gather customer feedback and provide insights to product and sales teams.
- Define and track key performance indicators (KPIs) for the customer success team.
- Foster a customer-centric culture throughout the organization.
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Minimum of 4 years of experience in Customer Success, Account Management, or a related client-facing role, with at least 1 year in a leadership capacity.
- Proven experience in managing and motivating a team.
- Strong understanding of customer success principles and best practices.
- Excellent communication, interpersonal, and negotiation skills.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Customer Success platforms.
- Analytical skills with the ability to interpret customer data and trends.
- Demonstrated ability to manage complex client relationships.
- Strong problem-solving and conflict-resolution abilities.
- Experience in a SaaS or technology-driven environment is a plus.
This advertiser has chosen not to accept applicants from your region.
2
Job Description
Our client is looking for a dedicated and experienced Customer Success Lead to manage and elevate customer relationships. This role requires a proactive individual who can ensure our clients receive exceptional support and maximize the value they derive from our products and services. You will be responsible for leading a team of customer success managers, developing customer success strategies, and acting as a key point of contact for high-value accounts. The ideal candidate possesses strong leadership skills, excellent communication abilities, and a deep understanding of customer relationship management principles. You will work collaboratively with sales, support, and product teams to drive customer satisfaction, retention, and growth. This is a hybrid role, offering a balance between remote work flexibility and in-office collaboration.
Key Responsibilities:
This position is located in **Eldoret, Uasin Gishu, KE**, and operates on a hybrid work model. We are looking for an individual with a strong track record in customer success management and a passion for delivering outstanding customer experiences. Excellent organizational and problem-solving skills are essential.
Key Responsibilities:
- Lead and mentor a team of Customer Success Managers, fostering a high-performance culture.
- Develop and implement customer success plans and playbooks to enhance customer onboarding and retention.
- Proactively engage with customers to understand their needs, challenges, and goals.
- Act as a primary point of contact for escalated customer issues and ensure timely resolution.
- Monitor customer health metrics and identify at-risk accounts for proactive intervention.
- Drive customer adoption and utilization of products/services through effective guidance and training.
- Identify opportunities for upselling and cross-selling to existing clients.
- Collaborate with product teams to provide customer feedback and influence product roadmap development.
- Develop and deliver regular reports on customer satisfaction, retention rates, and other key performance indicators.
- Champion customer advocacy and gather testimonials and case studies.
This position is located in **Eldoret, Uasin Gishu, KE**, and operates on a hybrid work model. We are looking for an individual with a strong track record in customer success management and a passion for delivering outstanding customer experiences. Excellent organizational and problem-solving skills are essential.
This advertiser has chosen not to accept applicants from your region.
3
Job Description
Our client, a fast-growing SaaS company renowned for its innovative solutions, is seeking an exceptional Customer Success Lead to join their remote-first client relations team. This vital role will focus on building and maintaining strong, long-term relationships with our diverse clientele, ensuring they maximize the value of our products and services. You will be responsible for onboarding new customers, providing ongoing support, and proactively identifying opportunities to enhance their experience and drive product adoption. Your duties will include managing a portfolio of key accounts, understanding their business objectives, and aligning our solutions to meet their evolving needs. You will also serve as a liaison between customers and internal teams, advocating for customer needs and providing valuable feedback for product development. The ideal candidate will possess outstanding communication, interpersonal, and problem-solving skills, with a proven ability to empathize with and support customers. Experience in customer success, account management, or a client-facing role within the technology sector is essential. Familiarity with CRM software and customer support platforms is highly desirable. A Bachelor's degree in Business, Communications, or a related field is preferred, along with a minimum of 3-5 years of relevant experience. You should be proactive, organized, and passionate about delivering exceptional customer experiences. This position is based in **Kitale, Trans-Nzoia, KE**, but is a fully remote opportunity, offering the flexibility to work from your home office. If you are a customer-centric professional eager to contribute to client satisfaction and company growth, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
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