2 Operations Manager Remote Service Delivery jobs in whatjobs
Operations Manager - Remote Service Delivery
Posted 21 days ago
Job Viewed
Job Description
Our client, a dynamic and expanding service organization, is seeking an experienced Operations Manager to lead and optimize their fully remote service delivery operations. This role is essential for ensuring the efficient and effective execution of services provided by a distributed workforce. You will be responsible for developing and implementing operational strategies, managing team performance, and driving continuous improvement initiatives to enhance client satisfaction and operational efficiency. The ideal candidate will have a strong background in operations management, with a proven ability to manage remote teams and processes. Responsibilities include overseeing daily operations, establishing key performance indicators (KPIs), monitoring service levels, managing resources, and implementing best practices for remote team collaboration and productivity. You will work closely with HR, IT, and other departments to ensure seamless service delivery. As this is a remote-first role, exceptional organizational skills, strong leadership capabilities, and proficiency in virtual communication and collaboration tools are vital. You will foster a positive and productive remote work environment, ensuring clear communication channels and motivating your team. While the original request mentioned **Naivasha, Nakuru, KE** as a reference, this position is entirely remote, offering flexibility in your work location. You will be responsible for identifying and implementing process improvements, managing budgets, and ensuring compliance with company policies and industry standards. A Bachelor's degree in Business Administration, Operations Management, or a related field, coupled with at least 5 years of progressive experience in operations management, preferably with a focus on remote or distributed teams, is required. Strong analytical skills, problem-solving abilities, and a passion for operational excellence are essential for success in this role. This is a great opportunity to shape the operational future of a growing company in a fully remote setting.
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Operations Manager - Remote Service Delivery
Posted 21 days ago
Job Viewed
Job Description
Our client, a fast-growing tech-enabled services company, is seeking a highly organized and results-oriented Operations Manager to oversee their remote service delivery operations. This fully remote position is critical to ensuring the efficient and effective functioning of our distributed teams, supporting seamless client service delivery. You will be responsible for developing and implementing operational strategies, managing team performance, optimizing workflows, and maintaining high standards of service quality. The ideal candidate possesses strong leadership abilities, a deep understanding of operational management in a remote context, and a proven capacity to drive efficiency and continuous improvement.
Key Responsibilities:
Key Responsibilities:
- Develop, implement, and refine operational strategies and procedures for remote service delivery teams.
- Manage and motivate a remote workforce, setting clear performance expectations, providing regular feedback, and fostering a positive team culture.
- Oversee daily operations, ensuring efficient workflow, resource allocation, and timely completion of service delivery tasks.
- Monitor key performance indicators (KPIs) and operational metrics, analyzing data to identify areas for improvement and implementing corrective actions.
- Ensure adherence to quality standards, service level agreements (SLAs), and compliance requirements.
- Identify and implement process improvements to enhance operational efficiency, reduce costs, and improve customer satisfaction.
- Collaborate with other departments, such as customer support, sales, and IT, to ensure seamless integration and support for service delivery.
- Manage operational budgets and resources effectively.
- Stay abreast of best practices in remote work operations and leverage technology to optimize performance.
- Lead and participate in projects aimed at enhancing operational capabilities and scalability.
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Minimum of 5 years of experience in operations management, with a significant focus on managing remote teams and distributed operations.
- Proven track record of successfully managing operational workflows and driving efficiency in a service delivery environment.
- Strong understanding of performance management, quality assurance, and process improvement methodologies.
- Excellent leadership, communication, and interpersonal skills, with the ability to inspire and manage remote teams effectively.
- Proficiency in relevant operational software and collaboration tools (e.g., CRM systems, project management tools, communication platforms).
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
- Ability to work independently, manage multiple priorities, and thrive in a fully remote work setting.
- Experience with budget management and resource optimization.
This advertiser has chosen not to accept applicants from your region.
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