6 Head Of Guest Relations jobs in whatjobs
Head of Guest Relations
Posted 23 days ago
Job Viewed
Job Description
Our client is seeking an exceptional and visionary Head of Guest Relations to lead their hospitality and tourism service operations. This is a fully remote position, requiring a leader with a deep understanding of customer service excellence, operational management within the hospitality sector, and a passion for creating unforgettable guest experiences. You will be responsible for developing and implementing strategies to enhance guest satisfaction, manage online reputation, and drive loyalty programs across diverse properties and services. Key duties include overseeing a remote team of guest relations staff, setting service standards, handling escalated guest complaints with professionalism and efficiency, and analyzing guest feedback to identify areas for improvement. You will also collaborate with marketing and operations teams to ensure a cohesive brand experience and contribute to service innovation. The ideal candidate will possess a significant track record in high-level guest services or customer experience management within the hotel, tourism, or related industries. Exceptional interpersonal, communication, and problem-solving skills are essential, alongside a keen ability to lead and motivate a geographically dispersed team. Experience with customer relationship management (CRM) systems and a strong understanding of digital guest engagement platforms are highly desirable. This is a unique opportunity to shape the guest experience from a remote setting, contributing significantly to the success and reputation of leading hospitality brands. If you are a service-oriented leader dedicated to exceeding guest expectations, we invite you to apply and elevate the standards of hospitality.
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Job Description
Our client is seeking a visionary and passionate Head of Guest Relations to lead our remote guest experience initiatives. This pivotal role will be instrumental in shaping and elevating the service standards across all our hospitality ventures, ensuring unparalleled guest satisfaction. You will be responsible for developing and implementing comprehensive guest relations strategies, training programs, and service protocols that align with our brand values and customer expectations. As a fully remote leader, you will collaborate closely with various on-site teams and manage a distributed team of guest relations professionals, fostering a culture of exceptional service from afar. The ideal candidate possesses a deep understanding of the hospitality industry, outstanding leadership capabilities, and a proven track record in delivering exceptional guest experiences. This position offers the unique opportunity to work remotely, contributing strategically to our operations in Meru, Meru, KE and beyond.
Key Responsibilities:
Key Responsibilities:
- Develop and execute innovative strategies to enhance the overall guest experience and foster customer loyalty.
- Oversee the implementation of service standards and best practices across all touchpoints.
- Lead, mentor, and inspire a remote team of guest relations professionals, ensuring high performance and professional development.
- Monitor guest feedback channels (reviews, surveys, social media) and develop proactive strategies to address concerns and capitalize on opportunities.
- Create and deliver engaging training programs for front-line staff on service excellence, conflict resolution, and brand standards.
- Collaborate with marketing and operations teams to develop and implement targeted guest engagement campaigns.
- Analyze guest data to identify trends, preferences, and areas for improvement in service delivery.
- Manage guest relations budgets and resources effectively.
- Serve as a key point of contact for escalated guest issues, ensuring timely and satisfactory resolution.
- Champion a culture of service excellence throughout the organization.
- Stay current with industry trends and innovations in hospitality and guest relations.
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hospitality management, with at least 3 years in a leadership role focused on guest relations or customer service.
- Demonstrated success in developing and implementing successful guest experience strategies.
- Exceptional leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Proficiency in guest management systems and customer relationship management (CRM) tools.
- Ability to manage and motivate a remote team effectively.
- A passion for delivering outstanding service and creating memorable guest experiences.
- Flexibility to work non-traditional hours as needed to support global operations.
This advertiser has chosen not to accept applicants from your region.
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Head of Guest Relations
Posted 14 days ago
Job Viewed
Job Description
Our client, a boutique luxury hotel chain, is looking for a passionate and experienced Head of Guest Relations to elevate the guest experience. This is a fully remote position, ideal for a seasoned hospitality professional who excels at creating memorable stays and fostering loyalty. You will be responsible for setting the standards for exceptional guest service, managing the guest relations team, and overseeing all aspects of guest satisfaction, from pre-arrival communication to post-stay follow-up. The ideal candidate will have a comprehensive understanding of luxury hospitality operations and a proven ability to anticipate and exceed guest expectations. Responsibilities include developing and implementing service protocols, training staff on best practices, handling guest inquiries and complaints with professionalism and efficiency, and analyzing guest feedback to identify areas for improvement. You will also play a key role in developing and executing loyalty programs and special guest initiatives. Strong leadership, communication, and problem-solving skills are essential, as is a meticulous attention to detail. You must possess a natural ability to connect with people and create a welcoming atmosphere. As this is a remote role, excellent organizational skills, self-discipline, and proficiency in virtual collaboration tools are crucial for effective team management and communication. You will be instrumental in maintaining and enhancing our client's reputation for outstanding service, ensuring guests return time and again. This is a remarkable opportunity to lead guest experience initiatives for a prestigious brand, contributing to its success from **Meru, Meru, KE**, while working remotely. A background in a similar senior role within a high-end hospitality setting is highly advantageous.
This advertiser has chosen not to accept applicants from your region.
2
Job Description
Our client, a luxury hospitality provider, is seeking a highly experienced and customer-centric Head of Guest Relations to lead their remote guest services team. This pivotal role is responsible for ensuring an unparalleled guest experience, managing guest feedback, and fostering loyalty through exceptional service standards. The ideal candidate will have a deep understanding of the luxury hospitality sector, a keen eye for detail, and the ability to lead and inspire a remote team to consistently exceed guest expectations.
Key Responsibilities:
Qualifications:
This is a fully remote position, offering the opportunity to shape the guest experience for a premier hospitality brand from any location. If you are dedicated to service excellence and possess the leadership skills to manage a remote team, we invite you to apply.
Key Responsibilities:
- Develop and implement comprehensive strategies to enhance the guest experience across all touchpoints.
- Lead and manage a remote team of guest relations professionals, providing training, coaching, and performance management.
- Oversee the resolution of guest inquiries, concerns, and complaints in a timely and effective manner.
- Monitor guest feedback channels (online reviews, surveys, direct communication) and implement improvements based on insights.
- Proactively anticipate guest needs and preferences, personalizing services to create memorable stays.
- Develop and maintain service standards and protocols to ensure consistency in service delivery.
- Collaborate with other hotel departments to ensure a seamless and integrated guest experience.
- Identify opportunities to upsell services and enhance guest satisfaction and loyalty programs.
- Analyze guest data to identify trends and recommend strategies for service enhancement.
- Manage VIP guest services and special requests with discretion and efficiency.
- Stay current with luxury hospitality trends and best practices in guest relations.
- Conduct virtual training sessions to empower the guest relations team.
Qualifications:
- Bachelor's degree in Hospitality Management, Tourism, or a related field; Master's degree is a plus.
- Minimum of 6 years of experience in guest relations or front office management within the luxury hospitality industry.
- Proven track record of delivering exceptional guest service and resolving complex issues.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Proficiency in hotel management software and CRM systems.
- Ability to manage and motivate a remote team effectively.
- Exceptional attention to detail and a passion for creating positive guest experiences.
- Fluency in English and proficiency in other relevant languages is advantageous.
This is a fully remote position, offering the opportunity to shape the guest experience for a premier hospitality brand from any location. If you are dedicated to service excellence and possess the leadership skills to manage a remote team, we invite you to apply.
This advertiser has chosen not to accept applicants from your region.
3
Head of Guest Relations
Posted 22 days ago
Job Viewed
Job Description
Our client, a premier hospitality group, is actively seeking a dynamic and customer-centric Head of Guest Relations to lead their remote operations. This crucial role involves overseeing all aspects of guest satisfaction and experience across various properties, ensuring unparalleled service standards are consistently met. You will be responsible for developing and implementing strategies to enhance guest loyalty, manage guest feedback, and resolve any service-related issues with utmost professionalism and efficiency. The ideal candidate will have a deep understanding of the hospitality industry, exceptional interpersonal skills, and a passion for creating memorable guest experiences. Your responsibilities will include training and mentoring remote guest relations staff, developing service protocols, analyzing guest satisfaction data, and collaborating with marketing and operations teams to align on service delivery goals. This is a remote-first position, requiring strong leadership abilities and the capacity to manage and motivate a distributed team. You will leverage technology to maintain high service levels and ensure seamless communication channels with guests and internal stakeholders. Excellent problem-solving and conflict resolution skills are essential. If you are a seasoned hospitality professional with a strategic mindset and a commitment to excellence in guest service, this remote leadership opportunity is ideal for you. We are looking for an individual who can uphold the brand's reputation for outstanding service and drive continuous improvement in guest relations. Your contribution will be vital in maintaining and elevating the client's standing in the competitive tourism market. This role offers a unique chance to shape guest experiences from a remote setting, impacting the success of a renowned hospitality brand.
This advertiser has chosen not to accept applicants from your region.
4
Job Description
Our client, a prestigious hospitality group, is seeking a visionary Head of Guest Relations to lead their remote operations team. This role is ideal for a seasoned professional passionate about delivering unparalleled guest experiences and driving customer loyalty in the hospitality and tourism sector. You will be responsible for setting the strategic direction for guest services, ensuring exceptional standards across all touchpoints, and cultivating a culture of service excellence.
Responsibilities:
Responsibilities:
- Develop and implement comprehensive guest relations strategies and service standards.
- Oversee the management of guest feedback, online reviews, and service recovery processes.
- Train and mentor remote guest relations staff, ensuring consistent delivery of high-quality service.
- Analyze guest satisfaction data to identify trends, areas for improvement, and opportunities for service innovation.
- Collaborate with marketing and operations teams to enhance the overall guest journey and brand reputation.
- Manage VIP guest programs and ensure personalized experiences for high-profile clientele.
- Develop and maintain strong relationships with guests, fostering loyalty and repeat business.
- Handle escalated guest concerns with empathy, professionalism, and efficiency.
- Stay informed about industry best practices and emerging trends in hospitality customer service.
- Contribute to the development of new service offerings and guest engagement initiatives.
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum of 6 years of experience in guest relations, customer service management, or a similar role within the hospitality industry.
- Proven ability to lead and motivate remote teams.
- Exceptional communication, interpersonal, and problem-solving skills.
- Strong understanding of customer relationship management (CRM) principles and tools.
- Experience in managing online reputation and social media engagement is a plus.
- Ability to remain calm and composed under pressure.
- A genuine passion for service excellence and guest satisfaction.
- Proficiency in multiple languages is an advantage.
- Strategic thinker with a keen eye for detail.
This advertiser has chosen not to accept applicants from your region.
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