2 Head Of Guest Experience Remote jobs in whatjobs
Head of Guest Experience - Remote
Posted 16 days ago
Job Viewed
Job Description
Our client, a prominent entity in the Hospitality & Tourism sector, is seeking an exceptional and innovative Head of Guest Experience to lead their remote operations. This role is critical in shaping and delivering outstanding guest experiences across all touchpoints, ensuring customer loyalty and brand advocacy. As the Head of Guest Experience, you will be responsible for developing and implementing a comprehensive guest experience strategy that aligns with the company's vision and values. This involves designing and refining guest journeys, identifying key moments of truth, and establishing service standards that exceed expectations. You will lead a remote team of customer service professionals, overseeing training, performance management, and fostering a culture of excellence. Analyzing guest feedback, online reviews, and satisfaction surveys will be paramount to identify areas for improvement and implement data-driven solutions. You will work cross-functionally with marketing, operations, and technology teams to ensure a seamless and integrated guest experience. Developing and managing loyalty programs, personalized guest services, and proactive problem-solving initiatives will be key responsibilities. The ideal candidate will possess a deep understanding of hospitality trends, luxury service standards, and digital guest engagement platforms. You will be responsible for creating innovative solutions to enhance guest satisfaction and retention, effectively managing online reputation, and driving positive word-of-mouth referrals. The ability to conceptualize and execute unique guest experiences, even in a remote setting, is essential.
Qualifications:
Qualifications:
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Extensive experience (10+ years) in guest relations, customer experience management, or a senior operational role within the hospitality or tourism industry.
- Proven ability to lead and inspire remote teams to deliver exceptional service.
- Demonstrated success in developing and implementing successful guest experience strategies.
- Strong analytical skills with the ability to interpret guest feedback and drive improvements.
- Excellent understanding of customer service principles, loyalty programs, and online reputation management.
- Proficiency in using CRM systems and guest satisfaction tracking tools.
- Exceptional communication, interpersonal, and problem-solving skills.
- Creative thinker with a passion for service excellence.
- Must have a reliable remote work setup and high-speed internet.
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Head of Guest Experience - Remote
Posted 11 days ago
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Job Description
Our client, a prominent player in the hospitality sector, is searching for an inspirational Head of Guest Experience to lead their remote operations. This pivotal role is dedicated to enhancing and defining the exceptional guest journeys across all touchpoints. You will be at the forefront of innovating and implementing strategies that elevate customer satisfaction, foster loyalty, and differentiate our client in the competitive travel market. Your responsibilities will include developing and overseeing comprehensive guest experience programs, analyzing guest feedback and data to identify areas for improvement, and implementing service standards that align with the brand's vision. You will collaborate with various departments, including marketing, operations, and digital teams, through advanced virtual platforms to ensure a cohesive and superior guest experience. This role demands a creative thinker with a profound understanding of hospitality best practices and a passion for service excellence. You will lead a remote team of experience specialists, providing guidance, training, and motivation to ensure consistent service delivery. Developing and implementing digital tools and platforms to enhance guest interactions and streamline service delivery will also be a key focus. The ability to interpret guest sentiment, identify emerging trends, and proactively address potential issues is crucial. We seek a leader who can inspire and champion a guest-centric culture throughout the organization. This is an exciting opportunity to shape the future of hospitality guest experiences from **Kericho, Kericho, KE**, with the full autonomy of a remote position. You will be responsible for setting KPIs, monitoring performance, and reporting on guest satisfaction metrics. A Bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with at least 7 years of progressive experience in guest relations, customer experience management, or a similar leadership role within the hospitality industry, is required. Exceptional communication, interpersonal, and problem-solving skills are essential. Experience with CRM systems and guest feedback platforms is highly desirable. This role requires a strategic mindset and a hands-on approach to service innovation.
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