2 Head Of Guest Experience Operations jobs in whatjobs
Head of Guest Experience & Operations
Posted 21 days ago
Job Viewed
Job Description
Our client is looking for an exceptional and visionary Head of Guest Experience & Operations to lead their hospitality services. This is a fully remote position, offering the flexibility to manage and enhance guest services from anywhere. You will be responsible for setting the standard for unparalleled guest satisfaction, overseeing all operational aspects of guest services, and driving continuous improvement initiatives. Your role will involve developing and implementing strategies to elevate the overall guest journey, from booking and arrival to departure and post-stay engagement.
Key responsibilities include training and motivating service teams, managing service standards, handling guest feedback and complaints with professionalism, and ensuring seamless operational execution. You will analyze guest feedback data to identify trends and implement improvements that enhance satisfaction and loyalty. The ideal candidate will have extensive experience in hospitality management, with a strong focus on guest relations, service excellence, and operational efficiency. A proven track record of leadership and developing high-performing teams is essential. Excellent communication, problem-solving, and decision-making skills are critical. You should be passionate about creating memorable experiences and have a deep understanding of the hospitality industry. We are seeking an individual who can think strategically, manage effectively in a remote environment, and consistently deliver exceptional service. This is an exciting opportunity to shape the guest experience at a leading establishment. The role is based in **Kitale, Trans-Nzoia, KE**, but operates as a fully remote position, allowing for global collaboration.
Key responsibilities include training and motivating service teams, managing service standards, handling guest feedback and complaints with professionalism, and ensuring seamless operational execution. You will analyze guest feedback data to identify trends and implement improvements that enhance satisfaction and loyalty. The ideal candidate will have extensive experience in hospitality management, with a strong focus on guest relations, service excellence, and operational efficiency. A proven track record of leadership and developing high-performing teams is essential. Excellent communication, problem-solving, and decision-making skills are critical. You should be passionate about creating memorable experiences and have a deep understanding of the hospitality industry. We are seeking an individual who can think strategically, manage effectively in a remote environment, and consistently deliver exceptional service. This is an exciting opportunity to shape the guest experience at a leading establishment. The role is based in **Kitale, Trans-Nzoia, KE**, but operates as a fully remote position, allowing for global collaboration.
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Head of Guest Experience & Operations
Posted 14 days ago
Job Viewed
Job Description
Our client is a prestigious hospitality group seeking an innovative and passionate Head of Guest Experience & Operations to lead their service standards and operational excellence. This is a fully remote leadership position, allowing you to shape guest journeys and operational strategies from anywhere. The ideal candidate will have a distinguished background in luxury hospitality management, with a proven ability to elevate guest satisfaction and drive operational efficiency. You will be responsible for defining and implementing world-class service protocols, training teams on best practices, and ensuring a seamless and memorable experience for every guest. Your role will involve overseeing key operational departments, optimizing resource allocation, and identifying opportunities for service innovation. You will act as a brand ambassador, upholding the highest standards of quality and service delivery. Collaboration with marketing, sales, and culinary teams will be essential to create cohesive guest experiences. The ability to analyze guest feedback, implement improvements, and manage operational budgets effectively is crucial. This position requires a visionary leader with exceptional interpersonal skills, a meticulous eye for detail, and the capacity to inspire and motivate remote teams. A deep understanding of current hospitality trends and emerging technologies is highly valued. While the role is remote, familiarity with the hospitality landscape in regions like Nakuru, Nakuru, KE , can provide valuable context for diverse market insights. We are looking for a strategic thinker with a passion for creating exceptional guest memories and driving operational success. If you are a proven hospitality leader seeking a challenging and impactful remote role, we invite you to apply.
Responsibilities:
Responsibilities:
- Develop and implement strategies to enhance overall guest experience and satisfaction.
- Set and maintain high standards for service quality across all guest touchpoints.
- Oversee and optimize the operational performance of key hospitality departments.
- Train and mentor operational teams to ensure consistent service delivery.
- Analyze guest feedback and implement improvements to service and operations.
- Manage operational budgets and control costs effectively.
- Drive innovation in guest services and operational processes.
- Collaborate with cross-functional teams to ensure a seamless guest journey.
- Act as a brand ambassador, upholding the company's values and standards.
- Stay abreast of industry trends and best practices in hospitality management.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 10 years of progressive experience in senior leadership roles within the luxury hospitality industry.
- Demonstrated success in improving guest satisfaction metrics and operational efficiency.
- Extensive knowledge of hotel operations, service standards, and revenue management.
- Exceptional leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to think strategically and implement innovative solutions.
- Proficiency in hospitality management software and tools.
- Proven ability to lead and motivate diverse teams in a remote setting.
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