4 Guest Relations Manager Remote jobs in whatjobs
Guest Relations Manager (Remote)
Posted 16 days ago
Job Viewed
Job Description
Our client, a leading hospitality group, is seeking an exceptional Guest Relations Manager to enhance guest experiences through remote support and coordination. This is a fully remote role, allowing you to contribute to exceptional service standards from any location. You will be responsible for overseeing and improving all aspects of the guest experience, from initial inquiry to post-stay follow-up. This includes managing online guest feedback, responding to inquiries and resolving issues promptly, coordinating with on-site teams to ensure seamless service delivery, and developing strategies to foster guest loyalty and satisfaction. The ideal candidate will have a deep understanding of the hospitality industry, exceptional communication and interpersonal skills, and a passion for service excellence. Proficiency in customer relationship management (CRM) software and online review platforms is essential. You will act as the primary point of contact for guests needing assistance remotely, ensuring their needs are met efficiently and professionally. A Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field, along with a minimum of 4 years of experience in a guest-facing role within the hospitality sector, is required. Fluency in multiple languages is a plus. Your ability to anticipate guest needs and proactively address concerns will be key to maintaining and elevating our client's reputation. This role offers a unique opportunity to impact guest satisfaction across various properties, including those serving the Ongata Rongai, Kajiado, KE region. We are looking for a highly motivated, empathetic, and organized individual who thrives in a remote work setting and is dedicated to creating memorable guest experiences.
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Guest Relations Manager - Remote
Posted 9 days ago
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Job Description
Our client, a boutique luxury hotel brand renowned for its exceptional service, is seeking a dedicated and customer-centric Guest Relations Manager to join their fully remote team. This role is pivotal in ensuring every guest experiences unparalleled hospitality, from pre-arrival to post-departure. You will be responsible for overseeing guest satisfaction initiatives, resolving complex guest issues, and building lasting relationships with clientele. The ideal candidate possesses a profound understanding of luxury hospitality standards and a passion for creating memorable guest experiences. You will act as a liaison between guests and various hotel departments, ensuring all requests and concerns are addressed promptly and professionally. As a remote manager, you will utilize sophisticated CRM systems and communication tools to manage guest feedback, track service preferences, and personalize guest interactions across multiple properties. This position demands exceptional interpersonal skills, strong problem-solving abilities, and a meticulous attention to detail. The successful candidate must have a proven track record in guest relations or customer service management within the hospitality sector. We are looking for individuals who are empathetic, proactive, and thrive in a remote work environment, maintaining a high level of professionalism and discretion. This is a fantastic opportunity to contribute to a prestigious brand, enhance guest loyalty, and shape the guest experience from a remote location. While the role is remote, understanding the unique preferences and expectations of guests visiting **Mombasa, Mombasa, KE** and similar coastal destinations will be highly beneficial. Your ability to anticipate guest needs and go above and beyond to exceed expectations will be key. You will also play a role in training remote support staff and refining service protocols.Responsibilities:
- Oversee guest satisfaction programs and initiatives.
- Respond to and resolve guest complaints and issues in a timely and efficient manner.
- Build and maintain strong relationships with guests, anticipating their needs and preferences.
- Coordinate with hotel departments to ensure seamless service delivery.
- Manage guest feedback systems and implement service improvements based on feedback.
- Develop and execute strategies to enhance the overall guest experience.
- Personalize guest stays by coordinating special requests and amenities.
- Maintain a high level of professionalism and brand representation.
- Track guest satisfaction metrics and report on trends.
- Act as a primary point of contact for VIP guests.
- Bachelor's degree in Hospitality Management, Communications, or a related field.
- Minimum of 4 years of experience in guest relations, customer service, or hotel management.
- Proven experience in managing guest expectations and resolving complex issues.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in CRM systems and guest management software.
- Strong understanding of luxury hospitality standards.
- Ability to work independently and manage responsibilities effectively in a remote setting.
- A proactive, empathetic, and service-oriented attitude.
- Discretion and ability to handle confidential information.
This advertiser has chosen not to accept applicants from your region.
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Guest Relations Manager (Remote)
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a highly professional and guest-focused individual to fill the role of Guest Relations Manager, operating entirely remotely. This position is central to ensuring an outstanding guest experience throughout their customer journey. You will be responsible for proactively engaging with guests, addressing their needs and concerns, and resolving any issues that may arise with diplomacy and efficiency. Key responsibilities include managing guest feedback, identifying areas for service improvement, and developing strategies to enhance guest satisfaction and loyalty. The ideal candidate will possess exceptional interpersonal and communication skills, with a proven ability to build rapport and trust with a diverse clientele. Experience in the hospitality industry, particularly in guest services or front-of-house management, is highly desirable. You will be adept at utilizing digital communication channels, including email, phone, and chat, to provide prompt and personalized service. This role requires meticulous attention to detail, a strong sense of initiative, and the ability to work independently in a remote setting. You will be expected to maintain detailed records of guest interactions and feedback, contributing to our client's understanding of guest preferences and service standards. This is a unique opportunity to contribute to a premier hospitality brand while enjoying the flexibility of a remote work arrangement. The ability to anticipate guest needs and proactively offer solutions will be key to success. You will be a brand ambassador, embodying the company's commitment to excellence in every interaction.
This advertiser has chosen not to accept applicants from your region.
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Guest Relations Manager (Remote)
Posted 16 days ago
Job Viewed
Job Description
Our client, a distinguished hospitality group, is seeking a proactive and service-oriented Guest Relations Manager to lead their customer experience initiatives remotely. This fully remote role is vital for ensuring exceptional guest satisfaction across all touchpoints, from initial inquiry to post-stay feedback. You will be responsible for developing and implementing strategies to enhance the guest experience, managing online reviews and social media interactions, and resolving guest issues with professionalism and efficiency. The ideal candidate will have a deep understanding of the hospitality industry, excellent communication and interpersonal skills, and a passion for exceeding guest expectations. Experience in customer service, conflict resolution, and reputation management is highly desirable. You will work closely with the operations and marketing teams to align guest experience goals with business objectives. This role demands creativity, empathy, and a commitment to upholding the brand's reputation for outstanding service. The ability to manage multiple communication channels, analyze guest feedback, and implement improvements in a remote setting is essential. This is a fantastic opportunity to shape memorable experiences for guests and contribute to the success of a leading hospitality brand from the convenience of your home. The responsibilities include:
- Developing and implementing strategies to enhance the overall guest experience.
- Monitoring and responding to online reviews and social media feedback promptly and professionally.
- Managing guest inquiries and resolving complaints or issues to ensure satisfaction.
- Creating and maintaining guest loyalty programs and initiatives.
- Collaborating with hotel management and operations teams to address guest needs.
- Gathering and analyzing guest feedback to identify areas for service improvement.
- Developing and delivering training for staff on guest relations best practices.
- Ensuring consistent service standards across all guest interactions.
- Proactively identifying opportunities to personalize the guest experience.
- Keeping abreast of industry trends and best practices in hospitality customer service.
- Managing communication with guests before, during, and after their stay.
- Assisting in the development of marketing materials focused on guest satisfaction.
This advertiser has chosen not to accept applicants from your region.
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