12 Guest Relations Manager jobs in whatjobs
Job Description
Our client, a premier hospitality establishment, is seeking an experienced and charismatic Guest Relations Manager to enhance the guest experience and ensure the highest standards of service. This role involves a hybrid work model, combining on-site presence at our beautiful location in Ruiru, Kiambu, KE with remote administrative and planning duties. You will be the primary point of contact for guests, addressing their needs, resolving issues promptly and efficiently, and striving to exceed expectations at every touchpoint. This position requires exceptional interpersonal skills, a proactive attitude, and a genuine passion for creating memorable guest experiences. You will also be responsible for training and supervising the guest relations team, implementing service standards, and contributing to the overall success of the hotel.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Overseeing daily front desk operations, ensuring smooth check-in and check-out processes.
- Handling guest inquiries, requests, and complaints with professionalism and empathy, aiming for first-contact resolution.
- Developing and implementing strategies to enhance guest satisfaction and loyalty.
- Coordinating with various hotel departments (Housekeeping, F&B, Maintenance) to ensure seamless guest service delivery.
- Managing the guest feedback system, analyzing reviews, and implementing improvements based on guest suggestions.
- Leading, training, and motivating the guest relations team to maintain high service standards.
- Organizing and overseeing special events and guest activities.
- Maintaining detailed guest records and preferences to personalize future stays.
- Ensuring the lobby and reception areas are well-maintained and presentable.
- Assisting with budget management for the front office department and optimizing operational costs.
- Developing and updating standard operating procedures (SOPs) for guest services.
Qualifications:
- Diploma or Bachelor's degree in Hospitality Management, Tourism, or a related field.
- At least 4 years of experience in a supervisory or management role within the hospitality industry, with a strong focus on front office operations and guest relations.
- Excellent communication, negotiation, and problem-solving skills.
- Proficiency in hotel management software (e.g., Opera, Fidelio) and standard office applications.
- A polished and professional demeanor with strong leadership qualities.
- Ability to remain calm and composed under pressure.
- Flexibility to work a hybrid schedule, including some weekends and holidays.
- Fluency in English and Swahili is essential; additional languages are a plus.
This advertiser has chosen not to accept applicants from your region.
0
Guest Relations Manager
Posted 17 days ago
Job Viewed
Job Description
Our client, a leader in the hospitality sector, is seeking an exceptional Guest Relations Manager to elevate the guest experience to new heights. This role is a fully remote position, allowing you to leverage your expertise from any location. The ideal candidate will be passionate about delivering unparalleled service, possess outstanding interpersonal skills, and have a deep understanding of the hospitality industry. You will be responsible for overseeing all aspects of guest relations, ensuring that every guest feels welcomed, valued, and well-cared for throughout their stay. Key duties include managing guest feedback, resolving complaints promptly and effectively, anticipating guest needs, and implementing service improvement initiatives. This role requires a proactive and empathetic individual who can build strong relationships with guests and staff alike. You will also play a key role in training and mentoring front-line staff on service standards and best practices. Experience with luxury service standards and a keen eye for detail are essential. We are looking for a highly organized, adaptable, and resilient professional who can excel in a remote setting, coordinating with on-site teams to ensure consistent service delivery. If you are a natural people person with a commitment to excellence in hospitality and a desire to make a significant impact, this fully remote opportunity, with ties to the beautiful coastal city of **Mombasa, Mombasa, KE**, is an exciting career path.
Responsibilities:
Responsibilities:
- Oversee all aspects of guest relations to ensure exceptional guest experiences.
- Develop and implement service standards and training programs for front-line staff.
- Manage guest feedback, reviews, and surveys, and implement improvements based on insights.
- Respond to and resolve guest complaints and issues in a timely and professional manner.
- Anticipate guest needs and proactively offer personalized services.
- Build and maintain strong relationships with guests, creating a loyal customer base.
- Collaborate with other departments (F&B, Housekeeping, Front Desk) to ensure seamless service delivery.
- Monitor industry trends and best practices in guest relations and hospitality.
- Plan and execute special guest events or experiences.
- Ensure compliance with hotel policies and procedures.
- Bachelor's degree in Hospitality Management, Tourism, or a related field.
- Minimum of 5 years of experience in guest relations, front desk management, or a similar role within the hospitality industry.
- Proven ability to deliver outstanding customer service and manage guest expectations.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong leadership and team-building abilities.
- Proficiency in hotel management software (PMS) and customer relationship management (CRM) systems.
- Knowledge of luxury service standards is a plus.
- Ability to work independently and manage tasks effectively in a remote environment.
- Adaptable and able to handle stressful situations with grace.
This advertiser has chosen not to accept applicants from your region.
1
Guest Relations Manager
Posted 10 days ago
Job Viewed
Job Description
We are seeking an enthusiastic and dedicated Guest Relations Manager to elevate the guest experience at our esteemed establishment. This pivotal role is responsible for ensuring that every guest receives exceptional service, feels welcomed, and has a memorable stay. You will be the primary point of contact for guest inquiries, feedback, and issue resolution, acting as the ambassador for our brand and upholding our high standards of hospitality. Your duties will include overseeing the front desk operations, managing reservations, and coordinating with various departments such as housekeeping, food and beverage, and maintenance to ensure seamless service delivery. You will also be instrumental in developing and implementing guest satisfaction programs, conducting regular service quality audits, and training staff on best practices in customer service. The ideal candidate possesses outstanding interpersonal skills, a keen understanding of the hospitality industry, and a passion for exceeding guest expectations. This position is located in Kakamega, Kakamega, KE , and requires a hybrid work arrangement, involving both on-site presence and remote administrative duties. You will be responsible for handling guest complaints with empathy and efficiency, turning potentially negative experiences into positive ones. Furthermore, you will contribute to marketing efforts by encouraging positive online reviews and managing our social media presence related to guest feedback. A proactive approach to problem-solving and the ability to remain calm and professional under pressure are essential. This role requires excellent communication and organizational abilities, as well as a strong ability to lead and motivate a team. Your commitment to providing an unparalleled guest experience will be key to your success and the continued reputation of our establishment.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Manage and oversee daily front desk operations and guest services.
- Act as the main point of contact for guest inquiries, requests, and issues.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Handle guest complaints with professionalism and efficiency, aiming for satisfactory resolution.
- Coordinate with various hotel departments to ensure a seamless guest experience.
- Train and supervise front desk staff, ensuring adherence to service standards.
- Monitor and manage online reviews and social media feedback related to guest experiences.
- Develop and execute guest relations programs and special events.
- Maintain a high level of product knowledge and service expertise.
- Analyze guest feedback data to identify areas for improvement.
Qualifications:
- Proven experience in a guest relations or hospitality management role.
- Strong understanding of hotel operations and customer service principles.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to remain calm and composed under pressure.
- Proficiency in property management systems (PMS) and booking software.
- Leadership skills to motivate and manage a team effectively.
- A passion for delivering exceptional customer service.
- Flexibility to work varying shifts, including weekends and holidays.
- Bachelor's degree in Hospitality Management or a related field is preferred.
- Familiarity with hybrid work environments and remote communication tools.
This advertiser has chosen not to accept applicants from your region.
2
Job Description
Our client, a prestigious hospitality establishment in **Machakos, Machakos, KE**, is seeking an experienced and charismatic Guest Relations Manager to enhance the guest experience and foster lasting relationships. This hybrid role combines essential on-site presence to oversee operations and connect with guests directly, with the flexibility of remote work for administrative tasks and strategic planning. You will be the primary point of contact for discerning guests, ensuring their needs and expectations are not only met but exceeded. Your responsibilities will include managing guest feedback, resolving complaints promptly and professionally, and implementing service recovery strategies. You will also be tasked with developing and executing programs to enhance guest loyalty and satisfaction, such as personalized welcome amenities and special event coordination. A deep understanding of luxury service standards, exceptional interpersonal skills, and a proactive approach to problem-solving are essential. The ideal candidate will possess strong leadership qualities, the ability to motivate and train front-line staff in service excellence, and a keen eye for detail in maintaining the highest standards of hospitality. You will work closely with various hotel departments, including front desk, housekeeping, and food and beverage, to ensure seamless service delivery. This role requires a meticulous planner with a passion for creating memorable guest experiences and a commitment to upholding the reputation of our establishment. Fluency in English and Swahili is required, and proficiency in other languages is a plus. Your ability to anticipate guest needs and proactively address them will be key to your success in this rewarding position within the vibrant **Machakos, Machakos, KE** hospitality scene.
This advertiser has chosen not to accept applicants from your region.
3
Job Description
Our client, a renowned hospitality establishment in Kisumu, is seeking a dynamic and guest-focused Guest Relations Manager to oversee and enhance the overall guest experience. This role requires a strategic thinker with a passion for service excellence and a proven ability to lead a team.
Responsibilities:
Responsibilities:
- Develop and implement strategies to elevate the guest experience, ensuring high levels of satisfaction and loyalty.
- Supervise the Front Desk, Concierge, and Bell Services teams, providing leadership, training, and motivation.
- Handle guest inquiries, complaints, and special requests promptly and professionally, resolving issues to ensure guest satisfaction.
- Maintain a high standard of service and operational efficiency throughout the guest journey.
- Build and maintain strong relationships with guests, recognizing repeat visitors and anticipating their needs.
- Collaborate with other departments, including Food & Beverage, Housekeeping, and Sales, to ensure seamless service delivery.
- Monitor guest feedback channels (surveys, online reviews) and implement improvements based on insights.
- Develop and manage departmental budgets, ensuring cost-effectiveness while maintaining service quality.
- Train and mentor team members on service standards, brand values, and operational procedures.
- Act as an ambassador for the establishment, embodying its values and commitment to excellence.
- Prepare daily, weekly, and monthly reports on guest satisfaction, team performance, and operational key performance indicators (KPIs).
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in guest relations, front office management, or a similar role within the hospitality industry.
- Demonstrated leadership skills with the ability to inspire and manage a diverse team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of hotel operations and customer service principles.
- Proficiency in hotel management software (PMS) and Microsoft Office Suite.
- Ability to remain calm and effective under pressure.
- A proactive approach to identifying and resolving guest needs.
- Commitment to upholding the highest standards of service and professionalism.
- Fluency in English and Swahili is essential; knowledge of other languages is an advantage.
This advertiser has chosen not to accept applicants from your region.
4
Guest Relations Manager
Posted 25 days ago
Job Viewed
Job Description
Our client, a premier hospitality establishment, is seeking an experienced and customer-focused Guest Relations Manager to enhance the guest experience at their esteemed property. This role is crucial in ensuring that every guest receives personalized attention and exceptional service, from arrival to departure. You will be responsible for overseeing guest services, resolving guest issues promptly and effectively, and implementing strategies to foster guest loyalty and satisfaction. Key duties include managing the front desk operations, training and supervising guest relations staff, coordinating with other departments to meet guest needs, and collecting and analyzing guest feedback to identify areas for improvement. The ideal candidate will possess a strong background in hospitality management, outstanding interpersonal and communication skills, and a passion for service excellence. Proven leadership abilities and a proactive approach to problem-solving are essential. You must be adept at creating a welcoming and memorable atmosphere for all guests. We are looking for an individual who is highly organized, detail-oriented, and capable of working effectively under pressure. This is an excellent opportunity to lead a team dedicated to delivering unparalleled hospitality in the vibrant **Mombasa, Mombasa, KE** region.
This advertiser has chosen not to accept applicants from your region.
5
Job Description
Our client, a premier hospitality establishment, is seeking an experienced and charismatic Guest Relations Manager to elevate the guest experience. This hybrid role combines on-site presence with remote flexibility, allowing you to manage operations and engage with guests while also handling administrative tasks remotely. You will be the primary point of contact for guests, ensuring their needs are met with exceptional service and attention to detail. Your goal is to create memorable stays and foster loyalty.
Key responsibilities include overseeing the front desk operations, managing guest inquiries and complaints, and implementing service recovery protocols. You will also coordinate with various hotel departments, such as housekeeping, food and beverage, and maintenance, to ensure seamless service delivery. Developing and maintaining high service standards, training front-line staff, and actively seeking guest feedback to drive continuous improvement are also vital. The ideal candidate will possess a deep understanding of hospitality best practices, excellent interpersonal and communication skills, and a natural ability to anticipate guest needs. Strong problem-solving abilities and a calm demeanor under pressure are essential. You should be adept at managing reservations, understanding hotel software systems, and ensuring efficient check-in and check-out processes. Experience in luxury hotel environments is a significant plus.
This role requires a leader who can motivate a team, inspire exceptional service, and contribute to a positive work environment. You will be responsible for creating and implementing guest engagement programs and ensuring that every guest feels valued and well-cared for. The hybrid nature of this role requires excellent organizational skills and the ability to balance on-site responsibilities with remote administrative tasks, including reporting and strategic planning. You will play a crucial role in shaping the reputation of our establishment through outstanding guest experiences. This is a fantastic opportunity to grow your career in the hospitality industry within a supportive and dynamic team.
Key responsibilities include overseeing the front desk operations, managing guest inquiries and complaints, and implementing service recovery protocols. You will also coordinate with various hotel departments, such as housekeeping, food and beverage, and maintenance, to ensure seamless service delivery. Developing and maintaining high service standards, training front-line staff, and actively seeking guest feedback to drive continuous improvement are also vital. The ideal candidate will possess a deep understanding of hospitality best practices, excellent interpersonal and communication skills, and a natural ability to anticipate guest needs. Strong problem-solving abilities and a calm demeanor under pressure are essential. You should be adept at managing reservations, understanding hotel software systems, and ensuring efficient check-in and check-out processes. Experience in luxury hotel environments is a significant plus.
This role requires a leader who can motivate a team, inspire exceptional service, and contribute to a positive work environment. You will be responsible for creating and implementing guest engagement programs and ensuring that every guest feels valued and well-cared for. The hybrid nature of this role requires excellent organizational skills and the ability to balance on-site responsibilities with remote administrative tasks, including reporting and strategic planning. You will play a crucial role in shaping the reputation of our establishment through outstanding guest experiences. This is a fantastic opportunity to grow your career in the hospitality industry within a supportive and dynamic team.
This advertiser has chosen not to accept applicants from your region.
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6
Job Description
Our client , a renowned hospitality group, is seeking an experienced and dedicated Guest Relations Manager to lead their guest experience initiatives within a fully remote capacity. This role is crucial for ensuring that every guest receives an exceptional and personalized service, enhancing guest satisfaction and loyalty. You will be responsible for overseeing all aspects of guest interaction, from pre-arrival communication to post-departure follow-up, ensuring a seamless and memorable experience. Your primary focus will be on creating a welcoming and supportive environment, resolving guest issues promptly and effectively, and exceeding expectations. Key responsibilities include developing and implementing strategies to enhance the overall guest experience across all touchpoints. You will manage guest feedback channels, including online reviews, surveys, and direct communications, and take proactive steps to address concerns and implement improvements. Building and maintaining strong relationships with guests, ensuring their needs and preferences are anticipated and met, is a core function. You will oversee the management of guest databases and CRM systems, ensuring accurate and up-to-date guest information is maintained. You will also be responsible for training and mentoring front-line staff on best practices in customer service and guest relations. Collaborating with other departments, such as reservations, housekeeping, and food and beverage, to ensure a cohesive guest experience will be essential. You will handle guest complaints and service recovery situations with professionalism and empathy, turning potentially negative experiences into positive ones. Monitoring industry trends and best practices in guest relations and implementing innovative service solutions will be part of your remit. This role requires exceptional interpersonal skills, a deep understanding of customer service principles, and the ability to manage and motivate a remote team effectively. The ideal candidate is passionate about hospitality and driven by a desire to deliver outstanding service. Qualifications: A Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field. A minimum of 5 years of experience in a guest-facing role, with at least 2 years in a supervisory or management capacity within the hospitality sector. Proven track record of delivering exceptional customer service and improving guest satisfaction metrics. Strong understanding of CRM systems and guest feedback platforms. Excellent communication, interpersonal, and problem-solving skills. Ability to remain calm and professional under pressure. Experience in managing and motivating remote teams. Passion for the hospitality industry and a genuine desire to create memorable guest experiences. This role offers a unique opportunity to shape guest experiences from a remote setting.
This advertiser has chosen not to accept applicants from your region.
7
Guest Relations Manager
Posted 5 days ago
Job Viewed
Job Description
Our client, a prestigious hospitality group, is actively recruiting a proactive and experienced Guest Relations Manager for a fully remote position. This exciting opportunity allows you to shape exceptional guest experiences from the comfort of your home office. You will be the primary point of contact for discerning guests, handling inquiries, resolving issues, and ensuring their needs are met with utmost professionalism and efficiency. Your responsibilities will include managing guest feedback, implementing service improvement initiatives, and collaborating with various departments to uphold the highest standards of service. The role requires exceptional communication and problem-solving skills, with the ability to anticipate guest needs and provide personalized solutions. You will be adept at utilizing digital communication tools and CRM systems to maintain detailed guest profiles and track service interactions. A strong understanding of luxury hospitality standards and customer service best practices is essential. We are seeking an individual who is passionate about creating memorable experiences and can effectively manage guest relationships in a virtual environment. The ability to work independently, manage your time effectively, and respond promptly to guest requests is paramount. This role is ideal for a seasoned hospitality professional looking to transition into a remote capacity, offering a unique blend of operational oversight and strategic guest engagement within the vibrant Malindi, Kilifi, KE tourism landscape.
This advertiser has chosen not to accept applicants from your region.
8
Guest Relations Manager
Posted 5 days ago
Job Viewed
Job Description
Our client, a premier hospitality establishment, is seeking an experienced and charismatic Guest Relations Manager to elevate the guest experience to new heights. This role requires a blend of on-site presence to directly oversee guest interactions and administrative duties, with flexibility for remote work for strategic planning and reporting. The Guest Relations Manager will be the primary point of contact for guests, ensuring their needs are met with exceptional service and attention to detail. Responsibilities include handling reservations, managing guest feedback, resolving complaints promptly and effectively, and anticipating guest needs to create memorable experiences. You will lead and train a team of front-desk and concierge staff, fostering a culture of excellence in customer service. Collaboration with other departments, such as housekeeping, food and beverage, and events, is essential to ensure seamless operations and a consistently high standard of service. You will also be involved in developing and implementing guest satisfaction initiatives, monitoring online reviews, and maintaining the hotel's reputation for outstanding hospitality. A minimum of 3-5 years of experience in a similar role within the hotel or luxury service industry is required. Excellent communication, interpersonal, and problem-solving skills are paramount. A polished and professional demeanor, along with a genuine passion for hospitality, is essential. The ability to manage multiple tasks, prioritize effectively, and remain calm under pressure is critical. Fluency in English and Swahili is preferred. This position offers a dynamic work environment where you can make a significant impact on guest loyalty and operational success, with the advantage of a hybrid work model.
This advertiser has chosen not to accept applicants from your region.
9