2 Global Guest Experience Manager jobs in whatjobs
Global Guest Experience Manager
Posted 19 days ago
Job Viewed
Job Description
Our client is looking for an exceptional Global Guest Experience Manager to elevate and standardize guest satisfaction across all their hospitality ventures. This is a fully remote position, allowing you to leverage your expertise from any location. You will be responsible for developing and implementing strategies to enhance the overall guest journey, from pre-arrival to post-stay. This includes designing exceptional service protocols, training hospitality teams on best practices, and utilizing feedback mechanisms to continuously improve service quality. The ideal candidate will have a deep understanding of the hospitality industry, with a proven track record in guest relations, service excellence, and international operations. You will be adept at analyzing guest feedback, identifying trends, and translating insights into actionable improvements. Strong leadership and communication skills are essential, as you will collaborate with various teams, including operations, marketing, and front-line staff. This role requires a creative and innovative mindset, with the ability to think strategically and implement initiatives that create memorable guest experiences. You will be responsible for developing training materials, conducting remote training sessions, and ensuring brand consistency across all touchpoints. This is a fully remote opportunity, providing the flexibility to work from anywhere. Our client is committed to providing a supportive and collaborative remote work environment. If you have a passion for delivering unparalleled guest experiences and a desire to shape the future of hospitality service, we encourage you to apply. Join us and contribute to creating exceptional moments for guests worldwide, all while enjoying the benefits of a remote-first career.
This advertiser has chosen not to accept applicants from your region.
0
Global Guest Experience Manager
Posted 17 days ago
Job Viewed
Job Description
Our client, a prestigious global hospitality and tourism group, is seeking a highly motivated and experienced Global Guest Experience Manager to lead and elevate the customer journey across their diverse portfolio. This is a fully remote position, designed for a leader who can inspire exceptional service standards from anywhere in the world. You will be instrumental in developing, implementing, and overseeing strategies that ensure unparalleled guest satisfaction, fostering loyalty and positive brand perception. Your role will involve analyzing guest feedback, identifying areas for improvement, and pioneering innovative solutions to enhance every touchpoint of the guest experience. The ideal candidate will have a deep understanding of the hospitality industry, coupled with a passion for service excellence and a proven ability to drive change in a distributed team. You will collaborate closely with on-site management teams, marketing, and operations departments to ensure consistent delivery of world-class experiences. Key responsibilities include developing training programs for staff, establishing service benchmarks, managing online reputation, and implementing guest feedback systems. The ability to think creatively, solve complex service challenges, and communicate effectively across different cultures and time zones is essential. This role requires a proactive and data-driven approach, utilizing analytics to inform strategic decisions and measure the impact of initiatives. As a fully remote role, you will leverage technology to connect with teams, conduct virtual audits, and drive operational improvements. We are looking for a leader who can champion a culture of service excellence, empower employees, and consistently exceed guest expectations in the dynamic world of travel and leisure. Your expertise in guest relationship management and your ability to anticipate guest needs will be critical to success. This is an exciting opportunity to influence the guest experience on a global scale while enjoying the flexibility of remote work.
Responsibilities:
Qualifications:
Responsibilities:
- Develop and implement global strategies to enhance guest satisfaction and loyalty.
- Analyze guest feedback data to identify trends and areas for improvement.
- Create and manage guest experience standards and best practices.
- Develop and deliver training programs for staff on service excellence.
- Oversee online reputation management and respond to guest reviews.
- Collaborate with operational teams to ensure seamless guest journeys.
- Implement innovative guest service initiatives and technologies.
- Monitor key performance indicators (KPIs) related to guest satisfaction.
- Champion a culture of service excellence across the organization.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 8 years of experience in guest services, customer experience, or a related role within the hospitality industry.
- Proven track record of improving guest satisfaction scores.
- Strong understanding of hospitality operations and service standards.
- Excellent analytical, problem-solving, and decision-making skills.
- Exceptional communication, interpersonal, and presentation skills.
- Experience with guest feedback systems and reputation management platforms.
- Ability to lead and inspire teams remotely.
- Proficiency in relevant software and technology.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Global guest experience manager Jobs in Kenya !
1