2 Executive Guest Relations Manager jobs in whatjobs
Executive Guest Relations Manager
Posted 15 days ago
Job Viewed
Job Description
Our client is seeking an accomplished and globally-minded Executive Guest Relations Manager to lead their remote guest experience initiatives. In this fully remote position, you will be instrumental in defining and elevating the standards of guest satisfaction, ensuring seamless and memorable experiences for all clients. Your primary responsibility will be to develop and implement innovative guest relations strategies, policies, and procedures that align with our client's premium brand image. This includes overseeing all guest communications, managing feedback mechanisms, and proactively addressing any issues or concerns to ensure exceptional service recovery. You will work cross-functionally with various departments to champion a guest-centric culture throughout the organization. A key aspect of this role involves leveraging technology to enhance guest interactions, from personalized pre-arrival communications to post-stay follow-ups. You will analyze guest data to identify trends and opportunities for service improvement, presenting findings and strategic recommendations to senior management. The ability to train and mentor remote team members on best practices in hospitality and customer service will be crucial. This position requires a deep understanding of the hospitality and tourism industry, with a focus on luxury service standards. The successful candidate will be adept at managing multiple priorities in a fast-paced, remote environment, demonstrating exceptional leadership, communication, and problem-solving skills. This is an exciting opportunity to make a significant impact on guest loyalty and brand advocacy, working remotely from **Nairobi, Nairobi, KE**. A bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field, coupled with at least 7 years of progressive experience in guest relations or a senior hospitality management role, is required. Experience in a luxury or high-end service environment is highly preferred.
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Executive Guest Relations Manager
Posted 25 days ago
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Job Description
Our client, a prestigious boutique hotel group renowned for its exceptional service standards, is seeking a highly motivated and experienced Executive Guest Relations Manager to lead their guest experience initiatives. This position is a fully remote role, allowing you to leverage your expertise to enhance guest satisfaction across our properties without the need for a physical office presence. You will be responsible for developing and implementing strategies that elevate the overall guest journey, from pre-arrival to post-stay. This includes overseeing guest feedback mechanisms, resolving escalated guest issues with tact and efficiency, and ensuring that all guest interactions reflect our brand's commitment to luxury and personalized service.
The successful candidate will have a proven track record in luxury hospitality management, with a strong emphasis on guest relations, customer service excellence, and team leadership. You will collaborate closely with on-site management teams, marketing, and operations to create memorable experiences for our discerning clientele. Key responsibilities include analyzing guest satisfaction data to identify trends and areas for improvement, training and mentoring front-of-house staff on service protocols, and developing loyalty programs to foster repeat business. A deep understanding of the luxury travel market and current hospitality trends is crucial. This remote role requires exceptional communication and interpersonal skills, enabling you to build rapport with guests and colleagues virtually. You should be adept at using technology to manage communication, track guest preferences, and report on key performance indicators. We are looking for an individual with a passion for service, a proactive approach to problem-solving, and the ability to maintain composure under pressure. This is an exciting opportunity to make a significant impact on guest loyalty and brand reputation from a remote setting, contributing to the continued success of our exclusive hotel portfolio. The role will involve frequent virtual meetings with various stakeholders and a high degree of autonomy in managing your responsibilities and driving guest experience initiatives across our locations. We value creativity and initiative in developing innovative approaches to guest service that set us apart.
Location : Remote
The successful candidate will have a proven track record in luxury hospitality management, with a strong emphasis on guest relations, customer service excellence, and team leadership. You will collaborate closely with on-site management teams, marketing, and operations to create memorable experiences for our discerning clientele. Key responsibilities include analyzing guest satisfaction data to identify trends and areas for improvement, training and mentoring front-of-house staff on service protocols, and developing loyalty programs to foster repeat business. A deep understanding of the luxury travel market and current hospitality trends is crucial. This remote role requires exceptional communication and interpersonal skills, enabling you to build rapport with guests and colleagues virtually. You should be adept at using technology to manage communication, track guest preferences, and report on key performance indicators. We are looking for an individual with a passion for service, a proactive approach to problem-solving, and the ability to maintain composure under pressure. This is an exciting opportunity to make a significant impact on guest loyalty and brand reputation from a remote setting, contributing to the continued success of our exclusive hotel portfolio. The role will involve frequent virtual meetings with various stakeholders and a high degree of autonomy in managing your responsibilities and driving guest experience initiatives across our locations. We value creativity and initiative in developing innovative approaches to guest service that set us apart.
Location : Remote
This advertiser has chosen not to accept applicants from your region.
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