36 Customer Support Specialist jobs in whatjobs
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their growing team in Nakuru, Nakuru, KE . This role is pivotal in ensuring customer satisfaction by providing timely and effective assistance across various communication channels. You will be the first point of contact for customers, addressing their inquiries, resolving issues, and offering solutions with professionalism and efficiency. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong desire to help others.
Responsibilities will include responding to customer queries via phone, email, and chat, troubleshooting technical problems, and guiding customers through product features and services. You will be responsible for documenting customer interactions, escalating complex issues to the appropriate departments, and providing feedback to improve customer experience. A key aspect of this role involves actively listening to customer concerns, identifying their needs, and offering personalized support to build lasting relationships. You should be adept at using customer relationship management (CRM) software and other support tools to manage cases effectively. The ability to remain calm and composed under pressure, handle multiple requests simultaneously, and maintain a positive attitude is essential. Continuous learning about our client's products and services will be crucial to providing accurate and comprehensive support.
Responsibilities:
Qualifications:
Responsibilities will include responding to customer queries via phone, email, and chat, troubleshooting technical problems, and guiding customers through product features and services. You will be responsible for documenting customer interactions, escalating complex issues to the appropriate departments, and providing feedback to improve customer experience. A key aspect of this role involves actively listening to customer concerns, identifying their needs, and offering personalized support to build lasting relationships. You should be adept at using customer relationship management (CRM) software and other support tools to manage cases effectively. The ability to remain calm and composed under pressure, handle multiple requests simultaneously, and maintain a positive attitude is essential. Continuous learning about our client's products and services will be crucial to providing accurate and comprehensive support.
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat.
- Provide accurate and timely information about products and services.
- Troubleshoot and resolve customer issues and complaints.
- Document all customer interactions and resolutions in the CRM system.
- Escalate complex issues to the appropriate internal teams.
- Proactively identify opportunities to improve the customer experience.
- Follow communication guidelines and company policies.
- Maintain a high level of customer satisfaction.
- Assist with customer onboarding and basic setup processes.
- Contribute to the knowledge base with FAQs and troubleshooting guides.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Previous experience in customer service or a related field is advantageous.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and helpdesk platforms.
- Patience, empathy, and a customer-centric approach.
- Ability to multitask and manage time effectively.
- Comfortable working in a fast-paced environment.
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Customer Support Specialist
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their dynamic team. This role is integral to providing exceptional service and support to our diverse customer base. The ideal candidate will possess outstanding communication skills, a patient demeanor, and a genuine passion for helping others. You will be responsible for addressing customer inquiries, resolving issues efficiently, and ensuring a positive customer experience across various channels, including phone, email, and chat. Key responsibilities include maintaining accurate customer records, troubleshooting technical problems, and escalating complex cases to appropriate departments when necessary. A strong understanding of our client's products and services is essential, along with the ability to quickly learn and adapt to new information. You will actively listen to customer needs, provide accurate information, and offer effective solutions in a timely manner. This position requires excellent problem-solving skills and the ability to remain calm and professional under pressure. You will contribute to customer satisfaction and retention by delivering consistent, high-quality support. The successful candidate will work collaboratively with team members to share knowledge and improve support processes. Training will be provided to ensure you have the necessary tools and information to excel in this role. This is an excellent opportunity to build a career in customer service within a supportive and growing organization. The role involves a hybrid work arrangement, combining remote work with in-office presence. Attention to detail and a commitment to exceeding customer expectations are paramount. You will play a key role in shaping our client's reputation through outstanding customer interactions. Responsibilities include handling inbound customer communications, providing product information, resolving complaints, and documenting all interactions. The successful applicant will be a key point of contact for customers seeking assistance and guidance related to our client's offerings. This position is located in Garissa, Garissa, KE , and operates on a hybrid model.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Specialist
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a proactive and empathetic Customer Support Specialist to join their dedicated team. This role is crucial in ensuring a positive customer experience by providing timely and effective assistance across various channels. While primarily based in **Garissa, Garissa, KE**, this position offers a hybrid work arrangement, allowing for a blend of remote and in-office responsibilities. You will be the first point of contact for customer inquiries, technical issues, and general support requests. Key responsibilities include:
- Responding to customer inquiries via email, phone, and live chat in a professional and timely manner.
- Troubleshooting and resolving customer issues related to products and services, escalating complex problems to senior support staff when necessary.
- Documenting customer interactions and resolutions accurately in the CRM system.
- Providing product information and guidance to customers to enhance their understanding and satisfaction.
- Identifying trends in customer inquiries and feedback to inform product and service improvements.
- Participating in team meetings and training sessions to stay updated on product knowledge and support procedures.
- Contributing to the development and maintenance of support documentation, FAQs, and knowledge base articles.
- Achieving individual and team performance goals related to customer satisfaction, response times, and resolution rates.
- Proactively engaging with customers to gather feedback and identify opportunities for upselling or cross-selling relevant services.
- Maintaining a high level of professionalism and positive attitude in all customer interactions.
This advertiser has chosen not to accept applicants from your region.
2
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their growing team in Nakuru, Kenya . This role offers a hybrid work arrangement, allowing for a balance between remote flexibility and in-office collaboration. As a Customer Support Specialist, you will be the first point of contact for customers, providing exceptional service and resolving inquiries efficiently and effectively. Your core responsibilities will include responding to customer queries via phone, email, and chat; troubleshooting technical issues and guiding customers through solutions; processing customer requests and orders; escalating complex issues to the appropriate departments; documenting customer interactions and feedback; and contributing to the continuous improvement of customer service processes. The ideal candidate possesses excellent communication skills, both written and verbal, with a patient and understanding demeanor. A strong ability to listen actively and empathize with customer concerns is paramount. Previous experience in a customer service or helpdesk role is highly desirable. Familiarity with CRM software and ticketing systems will be an advantage. You should be adept at problem-solving and possess a knack for finding creative solutions. The ability to work independently and as part of a team, especially in a hybrid setting, is essential. You will need to be organized, detail-oriented, and capable of managing multiple tasks simultaneously. This role requires a proactive approach to customer satisfaction and a commitment to upholding the company's standards of service excellence. Training will be provided to ensure you are well-equipped to handle the diverse range of customer needs. If you are passionate about helping people and thrive in a supportive team environment, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
3
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their growing team. This role plays a crucial part in ensuring customer satisfaction by providing timely and effective assistance. You will be the first point of contact for customer inquiries, handling a variety of issues across multiple communication channels. The ideal candidate possesses excellent communication skills, a problem-solving mindset, and a commitment to delivering outstanding service. This position offers a hybrid work model, combining remote flexibility with in-office collaboration.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Troubleshoot and resolve customer issues, product questions, and service complaints.
- Escalate complex issues to appropriate departments or senior staff.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
- Educate customers on product features, services, and best practices.
- Gather customer feedback and provide insights to the product and service teams.
- Adhere to company policies and procedures to ensure consistent service delivery.
- Achieve and exceed key performance indicators (KPIs) related to customer satisfaction and resolution times.
- Participate in team meetings and training sessions to enhance product knowledge and service skills.
- Proactively identify opportunities to improve the customer experience.
- High school diploma or equivalent; a college degree is an advantage.
- Proven experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong active listening and empathy skills.
- Proficiency in using customer relationship management (CRM) software.
- Ability to multitask, prioritize, and manage time effectively.
- Adept at problem-solving and conflict resolution.
- Willingness to learn and adapt to new products and services.
- Ability to work independently and as part of a team in a hybrid environment.
- Basic technical proficiency with computers and common software applications.
This advertiser has chosen not to accept applicants from your region.
4
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their team. This role offers a hybrid work model, providing a blend of remote flexibility and in-office collaboration, based in **Malindi, Kilifi, KE**. As a Customer Support Specialist, you will be the first point of contact for customers, providing timely and effective assistance across various channels, including phone, email, and chat. Your primary responsibility is to ensure a positive customer experience by resolving inquiries, addressing concerns, and offering solutions that meet customer needs. You will be expected to develop a comprehensive understanding of our client's products and services to effectively guide customers and troubleshoot issues. This role requires excellent communication skills, patience, and a genuine desire to help others. Key responsibilities include responding to customer requests promptly, documenting interactions accurately in our CRM system, identifying recurring issues and escalating them to appropriate departments, and contributing to the continuous improvement of our customer service processes. The ideal candidate will possess strong problem-solving abilities, a positive attitude, and the capacity to work both independently and as part of a team. Previous experience in customer service or a related field is a plus. A high school diploma or equivalent is required; further education or certifications in customer service are advantageous. You will be a brand ambassador, embodying our client's commitment to exceptional customer care. This role is essential in building and maintaining strong customer relationships, ensuring satisfaction and loyalty. We are seeking an individual who is adept at managing multiple tasks, can adapt to evolving customer needs, and thrives in a dynamic environment. The hybrid nature of this role allows for focused work at home and collaborative engagement at our **Malindi, Kilifi, KE** office. Join us in providing outstanding support and making a difference for our valued customers.
This advertiser has chosen not to accept applicants from your region.
5
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their dynamic team. This role involves providing exceptional service and technical assistance to a diverse customer base. You will be the first point of contact for customer inquiries, resolving issues efficiently and effectively through various communication channels, including phone, email, and chat. Key responsibilities include troubleshooting technical problems, guiding customers through product features and functionalities, processing service requests, and escalating complex issues to the appropriate departments when necessary. The ideal candidate will possess excellent communication and interpersonal skills, with a natural ability to build rapport and maintain a positive customer experience. A strong understanding of common IT issues and basic troubleshooting techniques is beneficial. You will be expected to maintain detailed records of customer interactions and resolutions in our CRM system. This role requires strong problem-solving abilities, patience, and a commitment to customer satisfaction. The ability to work collaboratively with team members and adapt to evolving support needs is crucial. This is an excellent opportunity to grow within a customer-centric organization, contributing to positive customer relationships and brand loyalty. You will be part of a supportive team environment, with opportunities for professional development in the customer service field. The hybrid work model offers a balance between in-office collaboration and remote flexibility. Naivasha, Nakuru, KE .
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Specialist
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their team. This on-site role is crucial for providing exceptional assistance and support to our valued customers. You will be the first point of contact for customer inquiries, resolving issues efficiently and professionally through various communication channels, including phone, email, and in-person interactions. Responsibilities include troubleshooting technical problems, processing orders, providing product information, managing customer accounts, and escalating complex issues to the appropriate departments. The ideal candidate will possess excellent communication and interpersonal skills, a patient and empathetic demeanor, and strong problem-solving abilities. Previous experience in customer service or a related field is highly desirable. Proficiency with customer relationship management (CRM) software and general computer skills is expected. You must be able to work effectively in a fast-paced environment and maintain a high level of customer satisfaction. Join our team in **Embu, Embu, KE** and contribute to building strong customer relationships and ensuring a positive customer experience. We are looking for individuals who are reliable, adaptable, and committed to delivering outstanding service.
This advertiser has chosen not to accept applicants from your region.
7
Job Description
Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their growing team in **Machakos, Machakos, KE**. This role is pivotal in ensuring our customers receive exceptional support and a positive experience with our products and services. You will be the first point of contact for customer inquiries, providing timely and effective solutions across various channels, including phone, email, and chat. The ideal candidate is patient, empathetic, and possesses excellent communication skills, with a strong desire to help others and resolve issues efficiently.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries and issues promptly and professionally via phone, email, and live chat.
- Diagnose and resolve customer problems, providing clear and concise solutions.
- Escalate complex issues to the appropriate internal teams when necessary, ensuring follow-up until resolution.
- Maintain accurate records of customer interactions, transactions, comments, and actions taken.
- Educate customers on product features, services, and policies.
- Gather customer feedback and report trends or recurring issues to management.
- Assist with customer onboarding processes and provide guidance on product usage.
- Develop and maintain a deep understanding of our products and services.
- Contribute to the creation and updating of support documentation and FAQs.
- Proactively identify opportunities to improve the customer experience.
- Collaborate with team members to share best practices and improve support processes.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven experience in a customer service or support role.
- Excellent verbal and written communication skills in Swahili and English.
- Strong active listening and problem-solving abilities.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency with helpdesk software and CRM systems is advantageous.
- Familiarity with common software applications (e.g., Microsoft Office Suite, Google Workspace).
- Ability to work effectively both independently and as part of a team.
- A positive attitude and a commitment to delivering high-quality service.
This advertiser has chosen not to accept applicants from your region.
8
Job Description
Our client is seeking dedicated and empathetic Customer Support Specialists to join their growing remote team. In this fully remote role, you will be the first point of contact for customers, providing exceptional service and resolving inquiries efficiently. Your primary responsibilities will include answering customer questions via phone, email, and chat, troubleshooting issues, processing requests, and escalating complex problems when necessary. We are looking for individuals with outstanding communication and interpersonal skills, a patient demeanor, and a strong problem-solving aptitude. Experience in a customer-facing role is beneficial, but not strictly required, as comprehensive training will be provided. You should be comfortable navigating multiple software applications simultaneously and possess excellent typing skills. A stable internet connection and a quiet workspace are essential for this remote position. The ideal candidate is a quick learner, adaptable to new processes, and committed to delivering a positive customer experience. You will play a vital role in maintaining customer satisfaction and building lasting relationships with our client's user base. This role offers a fantastic opportunity to develop your skills in customer service and contribute to a supportive and collaborative remote work environment. Our client is committed to employee development and offers opportunities for growth within the customer service department. If you are passionate about helping others and thrive in a dynamic, customer-focused role, we want to hear from you. Join our team and make a difference for customers in Kitale, Trans-Nzoia, KE .
This advertiser has chosen not to accept applicants from your region.
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