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Retail Store Manager
Posted 5 days ago
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Job Description
Our client is seeking a dynamic and experienced Retail Store Manager to oversee the operations of their flagship store. This is a hybrid role, requiring you to be on-site regularly but offering flexibility for remote work on certain days or for specific administrative tasks. You will be responsible for leading a team of retail associates, driving sales performance, and ensuring an exceptional customer experience. Key duties include managing staff schedules, training and motivating the sales team, controlling inventory, merchandising products effectively, and maintaining store standards. The ideal candidate possesses strong leadership skills, a proven track record in retail management, and a passion for customer service. You will be expected to analyze sales data, implement strategies to achieve targets, and manage store operations efficiently. This role involves significant customer interaction, staff supervision, and operational oversight within the retail environment. We are looking for an individual who can inspire their team, foster a positive work environment, and contribute to the overall success of the store. Responsibilities include managing visual merchandising, ensuring compliance with company policies, and handling customer inquiries and complaints effectively. The successful candidate will play a crucial role in enhancing brand presence and customer loyalty within the vibrant retail landscape of **Nairobi, Nairobi, KE**, balancing on-site leadership with remote administrative tasks to optimize operational efficiency.
Responsibilities:
Qualifications:
Responsibilities:
- Manage day-to-day store operations, ensuring smooth and efficient functioning.
- Lead, train, and motivate a team of retail associates to achieve sales targets and deliver excellent customer service.
- Develop and implement sales strategies to maximize revenue and profitability.
- Oversee inventory management, including stock control, ordering, and loss prevention.
- Ensure effective visual merchandising and store presentation to create an attractive shopping environment.
- Manage staff scheduling and payroll processing.
- Handle customer inquiries, feedback, and complaints in a professional and timely manner.
- Monitor store performance metrics and provide regular reports to management.
- Ensure compliance with all company policies, procedures, and safety regulations.
- Conduct performance reviews and provide ongoing coaching to team members.
- Foster a positive and collaborative work environment for the store team.
- Contribute to the planning and execution of in-store promotions and events.
Qualifications:
- Proven experience as a Retail Store Manager or in a similar supervisory role.
- Demonstrated success in driving sales and achieving retail targets.
- Strong leadership, communication, and interpersonal skills.
- Excellent customer service and problem-solving abilities.
- Experience in inventory management and visual merchandising.
- Proficiency in retail management software and POS systems.
- Ability to train and develop staff effectively.
- Understanding of retail operations and best practices.
- Flexibility to work a hybrid schedule, including evenings and weekends as required.
- Bachelor's degree in Business Administration, Marketing, or a related field is a plus.
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