3 Remote E Commerce Operations Manager jobs in WhatJobs Direct
Remote E-commerce Operations Manager
Posted 3 days ago
Job Viewed
Job Description
Our client is looking for an experienced and detail-oriented Remote E-commerce Operations Manager to oversee and optimize their online retail operations. This is a fully remote position, requiring you to manage the day-to-day functions of the e-commerce business from your home office. You will be responsible for ensuring the smooth execution of online sales processes, from order fulfillment to customer service. Your duties will include managing inventory levels, coordinating with logistics partners, and troubleshooting any operational issues that may arise. You will work closely with the marketing and sales teams to align operational capabilities with promotional campaigns and sales targets. The ideal candidate will have a strong understanding of e-commerce platforms, order management systems, and supply chain logistics. Experience in developing and implementing efficient operational workflows is crucial. Excellent problem-solving skills and the ability to make sound decisions under pressure are essential. You will also be responsible for monitoring key operational metrics, such as order accuracy, shipping times, and return rates, and implementing improvements to enhance efficiency and customer satisfaction. This role requires a highly organized individual with excellent communication and stakeholder management skills, capable of working autonomously and driving operational excellence in a remote setting. You will be instrumental in ensuring a seamless and positive shopping experience for customers, supporting business activities that might be based near Ruiru, Kiambu, KE . Join us to optimize online retail.
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Remote E-commerce Operations Manager
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking an experienced and driven Remote E-commerce Operations Manager to lead their online retail operations. This fully remote position offers the chance to optimize and scale our client's e-commerce business from anywhere. You will be responsible for overseeing all aspects of online sales, from inventory management and order fulfillment to website performance and customer service. Your primary focus will be to enhance the customer journey, streamline operational processes, and drive revenue growth through effective e-commerce strategies. This includes managing product listings, coordinating with third-party logistics providers, monitoring website analytics, and implementing marketing campaigns to boost sales. You will also play a crucial role in identifying and resolving any operational bottlenecks to ensure a seamless customer experience. The ideal candidate will possess a strong understanding of e-commerce platforms, digital marketing, and supply chain management. Excellent analytical skills, attention to detail, and the ability to manage multiple projects simultaneously are essential. You should be a self-starter with a proven ability to work independently and collaboratively with remote teams. This role supports our client's e-commerce activities related to **Bungoma, Bungoma, KE**. We are looking for a proactive leader who can adapt to the ever-evolving e-commerce landscape and deliver exceptional results. If you are passionate about online retail and seeking a challenging remote opportunity to make a significant impact, we encourage you to apply. Join our client's innovative team and contribute to their success in the digital marketplace.
Responsibilities:
Responsibilities:
- Oversee day-to-day e-commerce operations, including website management and product catalog maintenance.
- Manage inventory levels and coordinate with suppliers and fulfillment centers to ensure timely order processing.
- Monitor and analyze website traffic, sales data, and customer behavior to identify trends and opportunities.
- Implement and optimize e-commerce marketing strategies to drive traffic and conversions.
- Ensure a seamless and positive customer experience throughout the online purchase journey.
- Manage relationships with third-party logistics providers and shipping partners.
- Identify and resolve operational issues and bottlenecks in the e-commerce process.
- Stay up-to-date with the latest e-commerce technologies and best practices.
- Develop and manage the e-commerce budget and financial performance metrics.
- Collaborate with cross-functional teams, including marketing, sales, and customer service.
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 5 years of experience in e-commerce operations management.
- Proven experience with major e-commerce platforms (e.g., Shopify, WooCommerce).
- Strong understanding of digital marketing, SEO, and SEM.
- Excellent analytical skills with proficiency in data analysis and reporting tools.
- Demonstrated ability to manage inventory and supply chain logistics.
- Strong project management and organizational skills.
- Excellent communication and interpersonal skills.
- Ability to work independently in a remote environment.
- Experience with customer relationship management (CRM) systems.
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Remote E-commerce Operations Manager
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Remote E-commerce Operations Manager to oversee all aspects of their online retail operations. This is a fully remote position, offering flexibility and the opportunity to work from anywhere within Kenya. You will be responsible for ensuring the smooth and efficient running of our e-commerce platform, from inventory management and order fulfillment to customer service and website performance. Key responsibilities include developing and implementing strategies to optimize the online customer experience, managing relationships with third-party logistics providers, and analyzing sales data to identify trends and areas for improvement. The ideal candidate will have a proven track record in e-commerce management, strong analytical skills, and excellent communication abilities. You will work closely with marketing, sales, and IT teams to achieve business objectives and drive growth. This role requires a proactive approach, a keen eye for detail, and the ability to manage multiple priorities in a fast-paced environment. You will be instrumental in shaping the future of our online presence and ensuring customer satisfaction. The role involves managing a remote team, fostering a collaborative and productive virtual work environment, and setting clear performance goals. You will also be responsible for staying up-to-date with the latest e-commerce trends and technologies, and identifying opportunities for innovation. A strong understanding of digital marketing, SEO, and SEM is beneficial. The ability to troubleshoot technical issues related to the e-commerce platform and payment gateways is also important. We are looking for a leader who can inspire and motivate a remote team, ensuring high levels of productivity and engagement. Strategic planning and execution will be central to your role, as you develop roadmaps for future growth and operational enhancements. The ability to interpret complex data and translate it into actionable insights is crucial for success in this position. Join our dynamic team and make a significant impact on our online retail success, all from the comfort of your home in **Bungoma, Bungoma, KE**.
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