4 E Commerce Operations Manager jobs in WhatJobs Direct
E-commerce Operations Manager
Posted 3 days ago
Job Viewed
Job Description
Our client, a dynamic and growing online retailer, is seeking a highly organized and experienced E-commerce Operations Manager to lead their fully remote operations team. This role is critical for ensuring the smooth and efficient functioning of all online sales channels, from order processing to final delivery. You will be responsible for overseeing warehouse logistics, inventory management, order fulfillment, and customer service operations to guarantee a seamless customer experience. The ideal candidate will have a strong background in e-commerce operations, supply chain management, and process optimization. You must possess excellent leadership skills, a data-driven mindset, and the ability to manage multiple priorities in a fast-paced, remote environment. Your responsibilities will include developing and implementing operational strategies, managing vendor relationships, and utilizing technology to improve efficiency and reduce costs. You will work closely with the marketing, sales, and customer support teams to ensure alignment and achieve business objectives. A key focus will be on streamlining workflows, reducing order fulfillment times, and enhancing overall customer satisfaction. This is a hands-on role requiring meticulous attention to detail and a commitment to continuous improvement. Responsibilities include:
Qualifications:
- Overseeing all aspects of e-commerce operations, including order processing, inventory management, warehousing, and fulfillment.
- Developing and implementing efficient operational strategies and workflows.
- Managing relationships with third-party logistics providers (3PLs) and other vendors.
- Ensuring timely and accurate order fulfillment and delivery.
- Monitoring inventory levels and implementing strategies to optimize stock.
- Implementing quality control measures to ensure product integrity.
- Analyzing operational data to identify areas for improvement and cost savings.
- Managing and optimizing shipping and logistics processes.
- Leading and mentoring the remote operations team.
- Ensuring excellent customer service throughout the order lifecycle.
Qualifications:
- Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, or a related field.
- Minimum of 5 years of experience in e-commerce operations or supply chain management.
- Proven experience in managing warehouse operations, inventory, and order fulfillment.
- Strong understanding of e-commerce platforms and OMS/WMS systems.
- Excellent leadership, communication, and problem-solving skills.
- Experience with process improvement methodologies (e.g., Lean, Six Sigma).
- Ability to analyze data and make informed decisions.
- Proficiency in Microsoft Office Suite or Google Workspace.
- Demonstrated ability to work effectively in a remote, team-oriented environment.
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E-commerce Operations Manager
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced E-commerce Operations Manager to oversee and optimize their online sales channels. This is a fully remote position, allowing you to manage operations from anywhere. The ideal candidate will have a proven track record in managing e-commerce platforms, inventory, order fulfillment, and customer service for online businesses. You will be responsible for ensuring a seamless and efficient online shopping experience for customers, from website navigation to post-purchase support. Key responsibilities include managing product listings, pricing strategies, promotional campaigns, and website performance. You will work closely with the marketing team to drive traffic and conversions, and with the logistics team to ensure timely and accurate order fulfillment. A deep understanding of e-commerce technologies, analytics, and best practices is essential. You should be adept at identifying opportunities for process improvement, cost reduction, and revenue growth within the e-commerce landscape. Strong analytical skills are required to monitor key performance indicators (KPIs) such as conversion rates, average order value, customer lifetime value, and return on ad spend. Experience with various e-commerce platforms (e.g., Shopify, WooCommerce, Magento) and CRM systems is highly desirable. This role demands excellent leadership, project management, and problem-solving abilities. You will be expected to manage a remote team, foster collaboration, and drive operational excellence. Responsibilities:
- Oversee daily operations of the e-commerce platform, ensuring optimal performance and user experience.
- Manage product catalog, including listings, descriptions, pricing, and inventory levels.
- Develop and execute strategies for order fulfillment, shipping, and returns.
- Collaborate with marketing to plan and implement online promotions and campaigns.
- Monitor website analytics and KPIs to identify trends and opportunities for improvement.
- Ensure compliance with all relevant e-commerce regulations and customer service standards.
- Manage relationships with third-party vendors and service providers.
- Drive initiatives to enhance customer satisfaction and loyalty.
- Optimize the online customer journey from discovery to post-purchase engagement.
- Manage and mentor a remote team of e-commerce professionals.
- Bachelor's degree in Business Administration, Marketing, or a related field.
- 5+ years of experience in e-commerce operations management.
- Proven experience with major e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
- Strong understanding of digital marketing, SEO, and SEM principles as they relate to e-commerce.
- Proficiency in e-commerce analytics and reporting tools.
- Excellent leadership, communication, and project management skills.
- Experience managing remote teams and cross-functional collaboration.
- Ability to analyze data and make data-driven decisions.
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E-commerce Operations Manager
Posted 3 days ago
Job Viewed
Job Description
Our client is looking for a results-oriented E-commerce Operations Manager to oversee and optimize their online retail operations in a fully remote capacity. This role is crucial for ensuring a seamless and efficient customer experience from order placement to delivery. The successful candidate will be responsible for managing all aspects of the e-commerce platform, including order fulfillment, inventory management, logistics, and customer service. You will work closely with various departments, including marketing, sales, and IT, to drive sales growth and enhance operational efficiency. Key responsibilities include monitoring website performance, analyzing sales data, identifying trends, and implementing strategies to improve conversion rates and customer satisfaction. You will also manage relationships with third-party logistics providers and ensure timely and cost-effective shipping. The ideal candidate will have a strong understanding of e-commerce best practices, online marketing strategies, and inventory management systems. Excellent analytical, problem-solving, and communication skills are essential, along with a proven ability to manage multiple priorities in a fast-paced, remote environment. Experience with e-commerce platforms (e.g., Shopify, Magento) and analytics tools (e.g., Google Analytics) is required. A Bachelor's degree in Business Administration, Marketing, or a related field is preferred. We are seeking a proactive and detail-oriented individual who can drive continuous improvement in our online retail operations, contributing significantly to our business's success from their home office, supporting operations related to **Nakuru, Nakuru, KE**.
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E-commerce Operations Manager
Posted 3 days ago
Job Viewed
Job Description
Our client, a fast-paced and innovative online retailer, is seeking an experienced E-commerce Operations Manager to lead their fully remote operations team. This role is crucial for ensuring the seamless execution of all online sales processes, from order fulfillment to customer service and inventory management. The ideal candidate will have a strong background in e-commerce operations, supply chain management, and a proven ability to optimize processes for efficiency and customer satisfaction. You will be responsible for overseeing the entire e-commerce order lifecycle, managing third-party logistics partners, and implementing strategies to improve delivery times and reduce costs. This is a remote-first position, demanding exceptional organizational skills, a proactive approach, and the ability to manage a distributed team effectively. You will analyze sales data, identify trends, and develop actionable insights to enhance the online shopping experience. Key responsibilities include managing website content, ensuring product accuracy, handling customer inquiries and resolving issues promptly, and collaborating with marketing teams to support promotional campaigns. We are looking for a strategic thinker with a hands-on approach, capable of driving operational excellence in a virtual environment. The successful candidate will play a key role in scaling operations and contributing to the company's growth. This is an exciting opportunity for a dedicated professional to shape the future of online retail operations and achieve ambitious business goals from the comfort of their home office. You will be responsible for developing and implementing SOPs that streamline operations and enhance customer loyalty.
Responsibilities:
Qualifications:
Responsibilities:
- Oversee all aspects of e-commerce operations, including order processing, fulfillment, and shipping.
- Manage inventory levels and coordinate with suppliers and logistics partners.
- Develop and implement strategies to optimize operational efficiency and reduce costs.
- Monitor and analyze sales data to identify trends and areas for improvement.
- Ensure accuracy of product listings, pricing, and inventory information on the e-commerce platform.
- Manage customer service inquiries and resolve issues promptly and professionally.
- Collaborate with marketing and sales teams to support promotional campaigns and product launches.
- Develop and maintain standard operating procedures (SOPs) for all operational processes.
- Stay up-to-date with e-commerce best practices and emerging technologies.
- Lead and motivate a remote operations team to achieve departmental goals.
Qualifications:
- Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
- Minimum of 4 years of experience in e-commerce operations or a related field.
- Proven experience in managing online order fulfillment and logistics.
- Strong understanding of inventory management principles and practices.
- Proficiency in e-commerce platforms (e.g., Shopify, Magento) and order management systems.
- Excellent analytical and problem-solving skills.
- Strong leadership and team management abilities, particularly in a remote setting.
- Exceptional organizational and time-management skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and thrive in a fast-paced remote environment.
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