652 Travel Tech jobs in Kenya
Customer Success Manager - Tech Support
50100 Kakamega, Western
KES95000 month
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Our client, a rapidly growing SaaS company, is looking for a dedicated and empathetic Customer Success Manager to join their fully remote support team. In this vital role, you will be the primary point of contact for clients, ensuring they derive maximum value from our products and services. You will build strong relationships, provide exceptional technical assistance, and proactively address customer needs to foster retention and satisfaction. This is a remote-first position, allowing you to contribute from anywhere.
Key Responsibilities:
Key Responsibilities:
- Onboard new clients, guiding them through setup and initial usage of the platform.
- Develop and maintain strong, long-term relationships with a portfolio of assigned customers.
- Provide timely and effective technical support via email, chat, and phone.
- Proactively monitor customer health and identify opportunities for increased engagement and adoption.
- Conduct regular check-ins and business reviews with clients to ensure their goals are being met.
- Troubleshoot and resolve customer issues, escalating complex problems to appropriate internal teams.
- Gather customer feedback and insights to inform product development and service improvements.
- Educate customers on new features, best practices, and upcoming product updates.
- Manage customer escalations and ensure timely resolution.
- Contribute to the creation of knowledge base articles, FAQs, and training materials.
- Bachelor's degree in Business Administration, Communications, Computer Science, or a related field.
- Minimum of 3 years of experience in customer success, account management, or technical support, preferably in a SaaS environment.
- Exceptional communication, interpersonal, and active listening skills.
- Strong technical aptitude and the ability to understand and explain complex software products.
- Proven track record of building and maintaining positive customer relationships.
- Experience with CRM software (e.g., Salesforce, HubSpot) and help desk tools.
- Ability to manage multiple priorities and work independently in a remote setting.
- A proactive, problem-solving mindset with a focus on customer satisfaction.
- Experience in creating customer support documentation or training materials is a plus.
- Adaptability and willingness to learn new technologies quickly.
- Commitment to providing a superior customer experience.
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Remote Customer Success Specialist - Tech Support
20100 Mwembe
KES60000 Annually
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Our client is seeking a dedicated and empathetic Customer Success Specialist to join their technical support team. This role is vital in ensuring our clients receive exceptional support and maximize their experience with our products and services. You will be the primary point of contact for customer inquiries, troubleshooting technical issues, and providing solutions that drive satisfaction and retention. Responsibilities include responding promptly to customer requests via multiple channels (phone, email, chat), diagnosing and resolving technical problems, and escalating complex issues when necessary. You will also proactively engage with customers to provide guidance, share best practices, and identify opportunities for product adoption and improvement. The ideal candidate will possess excellent communication skills, a strong technical aptitude, and a passion for helping others. This hybrid role offers the flexibility to work both remotely and from our office, allowing for collaborative teamwork and in-person interaction. We are looking for an individual who can build strong customer relationships, troubleshoot effectively, and contribute to a positive support environment. If you are a problem-solver with a customer-centric approach and a desire to grow within a supportive team, we encourage you to apply.
Key Responsibilities:
Key Responsibilities:
- Provide timely and effective technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot hardware, software, and network issues.
- Guide customers through product features and functionalities.
- Document customer interactions and resolutions in the CRM system.
- Escalate unresolved issues to senior support staff or relevant departments.
- Proactively identify opportunities to improve customer experience.
- Contribute to the knowledge base by creating and updating support articles.
- Gather customer feedback and report insights to product development teams.
- Assist with onboarding new customers and ensuring a smooth setup process.
- Maintain high levels of customer satisfaction.
- High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is a plus.
- Proven experience in customer service or technical support roles.
- Familiarity with CRM software and ticketing systems.
- Strong understanding of common software applications and operating systems.
- Excellent problem-solving and troubleshooting skills.
- Exceptional communication and interpersonal skills.
- Ability to explain technical concepts in a clear and concise manner.
- Patience and empathy when dealing with customers.
- Ability to work effectively in a team environment, both in-office and remotely.
- Strong organizational and time management skills.
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Remote Customer Success Manager - Tech Support
40100 Moiben
KES75000 Annually
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Our client is seeking a proactive and customer-focused Remote Customer Success Manager to join their growing support team. In this key role, you will be responsible for building and maintaining strong relationships with our clients, ensuring they derive maximum value from our products and services. You will act as a trusted advisor, providing proactive support, guidance, and solutions to address their needs and challenges. Your responsibilities will include onboarding new clients, conducting regular check-ins, monitoring customer health, and identifying opportunities for upselling or cross-selling. You will be the primary point of contact for escalated customer issues, working diligently to resolve them efficiently and effectively. This position demands excellent communication, problem-solving, and interpersonal skills. You will need to possess a deep understanding of our product offerings and the ability to articulate technical information clearly to both technical and non-technical audiences. Experience in customer relationship management (CRM) software and helpdesk ticketing systems is essential. You will play a crucial role in driving customer retention, satisfaction, and loyalty. The ideal candidate will have a proven track record in customer success, account management, or a similar client-facing role, preferably within the technology sector. A Bachelor's degree in Business, Communications, or a related field is advantageous. You must be highly organized, detail-oriented, and capable of managing multiple priorities in a dynamic remote work environment. If you are passionate about helping customers succeed and thrive on building lasting relationships, we encourage you to apply.
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2
Remote Customer Success Manager - Tech Support
20116 Naivasha, Rift Valley
KES75000 month
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Our client is looking for an empathetic and proactive Remote Customer Success Manager to join their growing support team. This is a fully remote position, focusing on ensuring our clients achieve their desired outcomes while using our products and services. You will be the primary point of contact for a portfolio of clients, building strong relationships and understanding their unique needs and goals. Key responsibilities include onboarding new clients, providing ongoing technical support and guidance, proactively identifying potential issues, and driving customer satisfaction and retention. You will conduct regular check-ins, product training sessions, and performance reviews with clients, all conducted remotely. The ideal candidate will have a background in customer service, technical support, or account management, preferably within the technology sector. Excellent communication, problem-solving, and interpersonal skills are paramount. You should be adept at using CRM software and helpdesk ticketing systems, as well as proficient in remote communication tools. A deep understanding of our client's products and services is essential. This role requires a passion for helping others succeed and a commitment to delivering exceptional customer experiences. If you are highly organized, detail-oriented, and thrive in a dynamic, remote work environment, we encourage you to apply. You will play a vital role in fostering customer loyalty and driving business growth through outstanding support. Our client values individuals who are proactive, collaborative, and dedicated to client satisfaction. Join our team and make a significant impact on our customers' success from the convenience of your home.
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Remote Customer Support Specialist - Tech Services
80200 Nairobi, Nairobi
KES100000 Annually
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Our client, a rapidly growing technology services provider, is looking for a dedicated and articulate Remote Customer Support Specialist. This is a fully remote position, allowing you to assist customers from your home office. You will be the primary point of contact for customers seeking assistance with our client's innovative software solutions and technical products. Your role will involve troubleshooting technical issues, guiding customers through product features, and ensuring a positive customer experience. You should possess excellent problem-solving skills and the ability to explain technical concepts in a clear and concise manner. Key responsibilities include responding to customer inquiries via phone, email, and chat; diagnosing and resolving technical problems; escalating complex issues to higher support tiers; documenting customer interactions and resolutions accurately; and contributing to the knowledge base with FAQs and troubleshooting guides. We are looking for individuals with a patient demeanor, a strong technical aptitude, and a commitment to customer satisfaction. The ability to work independently, manage time effectively, and maintain a high level of professionalism in a remote environment is essential. This role offers a fantastic opportunity to join a dynamic team and grow your career in customer support within the technology sector.
Key Responsibilities:
Key Responsibilities:
- Provide first-line technical support to customers via phone, email, and chat.
- Troubleshoot and resolve software and hardware issues reported by customers.
- Guide customers through product features, installation, and usage.
- Escalate unresolved issues to senior support staff or relevant departments.
- Maintain accurate and detailed records of customer interactions and resolutions.
- Contribute to the development of the knowledge base and support documentation.
- Identify and report trends in customer issues to improve product and service quality.
- Ensure customer satisfaction by delivering timely and effective solutions.
- Adhere to all company policies and procedures regarding customer support.
- Participate in ongoing training to stay updated on product knowledge and support techniques.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 2 years of experience in customer service or technical support roles.
- Strong understanding of common software applications and operating systems.
- Excellent verbal and written communication skills.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask and manage time effectively in a remote setting.
- Proficiency in using helpdesk software and CRM systems.
- Problem-solving and critical-thinking abilities.
- Experience with remote support tools is a plus.
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4
Remote Customer Support Specialist - Tech Solutions
80100 Nairobi, Nairobi
KES55000 Annually
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Our client is seeking a dedicated and technically proficient Remote Customer Support Specialist to provide exceptional assistance to users of their innovative software solutions. This is a fully remote position, allowing you to deliver support from anywhere. You will be the first point of contact for customers, addressing inquiries, troubleshooting technical issues, and guiding users through product features and functionalities. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong aptitude for problem-solving. Responsibilities include responding to customer queries via email, chat, and phone; diagnosing and resolving technical problems; documenting customer interactions and resolutions in a CRM system; and escalating complex issues to senior support staff or development teams. You will also contribute to the creation of support documentation, FAQs, and knowledge base articles to empower users. A solid understanding of software applications, operating systems, and common IT troubleshooting techniques is essential. Experience with SaaS products and customer support ticketing systems (e.g., Zendesk, Freshdesk) is highly desirable. You must be able to work independently, manage your time effectively, and maintain a high level of customer satisfaction. This role requires a commitment to providing outstanding service and contributing to a positive customer experience. Join our client and be a vital part of their customer success team, supporting users primarily within the **Mombasa, Mombasa, KE** region and globally.
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Remote Customer Support Specialist - Tech Industry
00200 Abothuguchi West
KES85000 month
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Job Description
Our client, a rapidly growing technology firm specializing in innovative software solutions, is looking for a dedicated and empathetic Customer Support Specialist to join their award-winning support team. This is a fully remote position, allowing you to contribute from the comfort of your home office anywhere in Kenya. You will be the first point of contact for our customers, providing exceptional technical assistance and resolving inquiries related to our cutting-edge products. Your role is crucial in ensuring customer satisfaction and fostering long-term client relationships.
Key responsibilities include:
Key responsibilities include:
- Responding to customer inquiries via email, chat, and phone in a timely and professional manner.
- Diagnosing and resolving technical issues with our software products.
- Guiding customers through product features and functionalities.
- Escalating complex issues to higher-level support or relevant departments.
- Documenting customer interactions and resolutions accurately in our CRM system.
- Creating and updating knowledge base articles and troubleshooting guides.
- Providing feedback to the product development team based on customer insights.
- Proactively identifying potential customer issues and recommending solutions.
- Achieving and exceeding key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
- Maintaining a deep understanding of our product suite and its applications.
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6
Graduate Software Engineer
10100 Nyeri Town
KES60000 Annually
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Our client, a leading global technology company, is actively seeking bright and enthusiastic Graduate Software Engineers to join their innovative and fully remote engineering teams. This is an exceptional internship opportunity for recent graduates or final-year students passionate about software development and eager to gain hands-on experience in a professional, collaborative setting. You will be an integral part of a team working on developing and enhancing cutting-edge software solutions that impact millions of users worldwide. Your responsibilities will include coding, testing, debugging, and documenting software components under the guidance of experienced engineers. This role provides a fantastic platform to hone your skills in various programming languages, software development methodologies (like Agile), and development tools. You will contribute to all phases of the software development lifecycle, from requirements gathering and design to implementation and deployment. The fully remote nature of this internship allows you to work from anywhere, providing flexibility and a global perspective. We are looking for candidates with a strong foundation in computer science principles, data structures, and algorithms. Proficiency in at least one programming language such as Python, Java, C++, or JavaScript is required. Familiarity with version control systems like Git is also beneficial. You should possess excellent problem-solving abilities, a keen eye for detail, and a proactive approach to learning. Strong communication and teamwork skills are essential, as you will be collaborating with team members virtually. Our client is committed to fostering talent and provides comprehensive training and mentorship. This internship is designed to offer a challenging yet rewarding experience, with potential for full-time employment based on performance and business needs. If you are driven, eager to learn, and ready to make a real contribution to the world of technology, apply now to kickstart your career in software engineering from the comfort of your own space.
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7
Graduate Software Engineer
01100 Makongeni
KES40000 Annually
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Our client is looking for enthusiastic and talented Graduate Software Engineers to join their innovative tech company. This is a fully remote internship program designed to provide hands-on experience in software development. You will work alongside experienced engineers, contributing to the design, development, testing, and deployment of software solutions. Responsibilities will include writing clean, efficient code, participating in code reviews, and assisting in the debugging and troubleshooting of software applications. You will gain exposure to various programming languages and development methodologies, such as Agile. The ideal candidate is a recent graduate with a strong academic background in Computer Science or a related field, a passion for coding, and a desire to learn and grow. You should possess excellent problem-solving skills and the ability to work effectively in a collaborative, remote team environment. This internship offers a fantastic opportunity to build a solid foundation in software engineering, work on real-world projects, and develop practical skills that are highly valued in the industry. You will be exposed to the full software development lifecycle and learn best practices in software architecture and design. Mentorship from senior engineers will be provided to guide your learning and career development. We encourage individuals who are eager to contribute new ideas and are committed to continuous learning to apply. Your contribution will help in building robust and scalable software that meets our client's evolving needs. This program is designed to immerse you in a professional software development environment, allowing you to apply your academic knowledge to practical challenges and develop a strong understanding of the software development lifecycle. The ability to adapt to new technologies and programming paradigms will be crucial for success.
Responsibilities:
Responsibilities:
- Assist in the design and development of software applications.
- Write clean, maintainable, and efficient code in one or more programming languages.
- Participate in code reviews and provide constructive feedback.
- Debug and troubleshoot software issues to ensure optimal performance.
- Collaborate with senior engineers on various software development projects.
- Learn and apply software development best practices and methodologies.
- Contribute to the testing and deployment of software solutions.
- Document code and technical specifications.
- Engage in continuous learning to enhance technical skills and knowledge.
- Work effectively within a remote, collaborative team environment.
- Recent graduate with a Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
- Solid understanding of fundamental programming concepts and data structures.
- Proficiency in at least one programming language (e.g., Java, Python, C++, JavaScript).
- Familiarity with software development tools and version control systems (e.g., Git).
- Strong analytical and problem-solving skills.
- Excellent communication and teamwork abilities.
- Ability to work independently and manage time effectively in a remote setting.
- Eagerness to learn and adapt to new technologies.
- A passion for software development and technology.
- Previous internship or project experience in software development is a plus.
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8
Automotive Software Engineer
20300 Naivasha, Rift Valley
KES160000 month
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Our client, a forward-thinking automotive technology company, is seeking a talented Automotive Software Engineer to contribute to the development of next-generation vehicle systems. This is a fully remote position, allowing you to work on innovative automotive software solutions from anywhere. You will be involved in the entire software development lifecycle, from design and implementation to testing and deployment. The ideal candidate will have a strong background in embedded systems, C/C++, and real-time operating systems, with a passion for automotive applications. Experience with automotive communication protocols (e.g., CAN, LIN, Ethernet) and safety standards (e.g., ISO 26262) is highly desirable. You will collaborate with cross-functional teams, including hardware engineers and system architects, to create robust and efficient software for automotive control units, infotainment systems, and advanced driver-assistance systems (ADAS). This role offers an exciting opportunity to shape the future of mobility and contribute to cutting-edge automotive technology in a flexible, remote work environment. Your expertise will be critical in developing software that enhances vehicle performance, safety, and user experience. Responsibilities include:
- Designing, developing, and testing embedded software for automotive applications.
- Implementing software modules using C/C++ and other relevant programming languages.
- Working with real-time operating systems (RTOS) and automotive middleware.
- Developing and integrating software components for vehicle control, infotainment, and ADAS.
- Participating in code reviews and ensuring adherence to coding standards.
- Collaborating with hardware engineers to define software requirements and interfaces.
- Developing and executing unit tests, integration tests, and system tests.
- Debugging and troubleshooting software issues.
- Contributing to the development of software architecture and design documentation.
- Staying abreast of new technologies and industry trends in automotive software development.
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