103 Travel Agent jobs in Kenya
Travel Consultant
Nairobi, Nairobi
Phoenix heights
Posted 7 days ago
Job Viewed
Job Description
We are seeking a highly experienced Senior Travel Agent with over 10 years of expertise in planning, booking, and managing travel experiences for individuals, groups, and corporate clients. The ideal candidate has an extensive network of travel partners, strong negotiation skills, and the ability to design personalized itineraries that meet client needs while delivering exceptional service and value.
br>Key Responsibilities
Client Consultation & Trip Planning
Advise clients on travel options, destinations, accommodations, transportation, and activities.
Customize travel packages based on client preferences, budget, and special requirements.
Booking & Reservations
Coordinate flights, hotels, tours, cruises, and ground transportation.
Manage visa applications, travel insurance, and special travel arrangements.
Corporate Travel Management
Develop and manage travel programs for corporate accounts, including budgeting and reporting.
Negotiate corporate rates with airlines, hotels, and service providers.
Destination Expertise & Recommendations
Maintain in-depth knowledge of popular and emerging travel destinations.
Provide insider tips and advice on culture, safety, and local attractions.
Supplier & Partner Relations
Build and maintain relationships with airlines, tour operators, and hospitality providers.
Negotiate contracts to secure competitive rates and exclusive offers.
Problem Resolution
Assist clients in handling travel disruptions, cancellations, or emergencies.
Ensure quick, effective solutions to maintain client satisfaction.
Sales & Marketing
Promote travel packages through online platforms, social media, and customer referrals.
Meet sales targets and contribute to the agency’s revenue growth. < r>
Qualifications & Skills
Education: Diploma or Bachelor’s degree in Tourism, Hospitality, Business, or related field. < r>
Experience: 10+ years in travel consulting, with expertise in both leisure and corporate travel.
Proficiency in Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.
Strong destination knowledge and a passion for travel.
Excellent communication, sales, and customer service skills.
Ability to handle multiple bookings, tight deadlines, and high-pressure situations.
br>Key Responsibilities
Client Consultation & Trip Planning
Advise clients on travel options, destinations, accommodations, transportation, and activities.
Customize travel packages based on client preferences, budget, and special requirements.
Booking & Reservations
Coordinate flights, hotels, tours, cruises, and ground transportation.
Manage visa applications, travel insurance, and special travel arrangements.
Corporate Travel Management
Develop and manage travel programs for corporate accounts, including budgeting and reporting.
Negotiate corporate rates with airlines, hotels, and service providers.
Destination Expertise & Recommendations
Maintain in-depth knowledge of popular and emerging travel destinations.
Provide insider tips and advice on culture, safety, and local attractions.
Supplier & Partner Relations
Build and maintain relationships with airlines, tour operators, and hospitality providers.
Negotiate contracts to secure competitive rates and exclusive offers.
Problem Resolution
Assist clients in handling travel disruptions, cancellations, or emergencies.
Ensure quick, effective solutions to maintain client satisfaction.
Sales & Marketing
Promote travel packages through online platforms, social media, and customer referrals.
Meet sales targets and contribute to the agency’s revenue growth. < r>
Qualifications & Skills
Education: Diploma or Bachelor’s degree in Tourism, Hospitality, Business, or related field. < r>
Experience: 10+ years in travel consulting, with expertise in both leisure and corporate travel.
Proficiency in Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.
Strong destination knowledge and a passion for travel.
Excellent communication, sales, and customer service skills.
Ability to handle multiple bookings, tight deadlines, and high-pressure situations.
This advertiser has chosen not to accept applicants from your region.
0
Travel Consultant
Nairobi, Nairobi
Beyond the plains Kenya safaris
Posted 23 days ago
Job Viewed
Job Description
Job Title: Tour Consultant – Inbound Safari Specialist
Location: Nairobi, Kenya br>Company: Beyond the Plains Safaris
Employment Type: Full-Time
About Us:
Beyond the Plains Safaris is a leading Destination Management Company (DMC) based in Nairobi, specializing in tailor-made safari experiences across Kenya and Tanzania. We’re passionate about showcasing the best of East Africa through expertly planned, immersive, and personalized travel experiences. < r>
Job Summary:
We are looking for a knowledgeable, customer-focused Tour Consultant to join our growing team. You will be responsible for crafting safari itineraries, responding to client inquiries, managing bookings, and providing pre- and post-sale support. The ideal candidate is enthusiastic about African travel, detail-oriented, and thrives in a fast-paced, client-focused environment.
Key Responsibilities:
Respond to inbound safari inquiries via email, phone, and online platforms
Design customized safari itineraries based on client preferences and budgets
Prepare accurate quotations and travel documentation
Liaise with suppliers (lodges, camps, guides, transport providers) to confirm bookings
Manage reservations, payments, and client follow-ups
Provide excellent customer service before, during, and after the trip
Keep up-to-date with destinations, properties, and safari trends
Meet monthly sales and conversion targets
Maintain accurate client and booking records in CRM or booking systems
Requirements:
Minimum 2 years of experience in a similar tour consultant or safari planning role
Strong knowledge of East African safari destinations (Kenya and Tanzania a must)
Excellent written and spoken English; additional languages a plus
Experience using reservation systems, travel CRMs, or itinerary builders
Location: Nairobi, Kenya br>Company: Beyond the Plains Safaris
Employment Type: Full-Time
About Us:
Beyond the Plains Safaris is a leading Destination Management Company (DMC) based in Nairobi, specializing in tailor-made safari experiences across Kenya and Tanzania. We’re passionate about showcasing the best of East Africa through expertly planned, immersive, and personalized travel experiences. < r>
Job Summary:
We are looking for a knowledgeable, customer-focused Tour Consultant to join our growing team. You will be responsible for crafting safari itineraries, responding to client inquiries, managing bookings, and providing pre- and post-sale support. The ideal candidate is enthusiastic about African travel, detail-oriented, and thrives in a fast-paced, client-focused environment.
Key Responsibilities:
Respond to inbound safari inquiries via email, phone, and online platforms
Design customized safari itineraries based on client preferences and budgets
Prepare accurate quotations and travel documentation
Liaise with suppliers (lodges, camps, guides, transport providers) to confirm bookings
Manage reservations, payments, and client follow-ups
Provide excellent customer service before, during, and after the trip
Keep up-to-date with destinations, properties, and safari trends
Meet monthly sales and conversion targets
Maintain accurate client and booking records in CRM or booking systems
Requirements:
Minimum 2 years of experience in a similar tour consultant or safari planning role
Strong knowledge of East African safari destinations (Kenya and Tanzania a must)
Excellent written and spoken English; additional languages a plus
Experience using reservation systems, travel CRMs, or itinerary builders
This advertiser has chosen not to accept applicants from your region.
1
Remote Luxury Travel Consultant
00100 Abothuguchi West
KES80000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a prestigious hospitality and tourism company specializing in luxury travel experiences, is seeking a dedicated and discerning Remote Luxury Travel Consultant. This is a fully remote position, enabling you to craft bespoke travel itineraries and provide exceptional service to a discerning clientele from anywhere. You will be responsible for designing, planning, and coordinating unique travel experiences, including luxury accommodations, exclusive excursions, and personalized itineraries. Key responsibilities include understanding client preferences and budgets, researching and recommending destinations and activities, booking flights, accommodations, and ground transportation, and providing pre-travel information and support. You will also be expected to manage client relationships, handle inquiries, and resolve any issues that may arise during travel. Strong communication skills, a passion for travel, a keen eye for detail, and a commitment to delivering outstanding customer service are essential. Experience in the luxury travel sector is highly desirable. Key Responsibilities:
- Design and plan customized luxury travel itineraries.
- Research and recommend destinations, accommodations, and activities.
- Book flights, hotels, tours, and other travel arrangements.
- Provide exceptional client service and build strong relationships.
- Manage client inquiries and resolve travel-related issues.
- Stay informed about global travel trends and destination information.
- Ensure all travel arrangements meet high-quality standards.
- Proven experience in the travel industry, preferably in luxury travel.
- Excellent knowledge of global destinations and travel trends.
- Strong customer service and communication skills.
- Proficiency in travel booking systems and GDS is a plus.
- Ability to manage multiple bookings and client requests simultaneously.
- Detail-oriented with a passion for creating unique travel experiences.
- Bachelor's degree in Hospitality, Tourism, or a related field (or equivalent experience).
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative
60400 Meru , Eastern
KES45000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Service Representative to join their fully remote support team. This role is essential for providing exceptional assistance and building positive relationships with our valued customers. You will be the primary point of contact, handling inquiries, resolving issues, and offering support through various communication channels, including phone, email, and chat. Your responsibilities will include addressing customer questions about products and services, processing orders, managing complaints, and providing information on company policies. We are seeking individuals with excellent communication skills, patience, and a strong ability to listen and understand customer needs. Proficiency in using customer relationship management (CRM) software and other support tools is essential. The ability to work independently, manage time effectively, and maintain a positive attitude while dealing with challenging situations in a remote environment is crucial. You will be expected to provide accurate and timely information, troubleshoot problems, and ensure customer satisfaction. This position offers a fantastic opportunity to develop your customer service skills and contribute to a positive customer experience, all from the comfort of your own home. Join a supportive team environment where your efforts directly impact customer loyalty and company reputation.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues efficiently and effectively.
- Process customer orders, returns, and exchanges.
- Maintain customer records by updating account information in the CRM system.
- Identify and escalate priority issues to the appropriate departments.
- Gather customer feedback and share insights with the team for service improvement.
- Adhere to company service standards and quality guidelines.
- Manage time effectively to meet service level agreements (SLAs).
- Contribute to a positive and collaborative team environment.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or a similar role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and common office applications.
- Ability to multitask and manage time effectively in a remote setting.
- Patience, empathy, and a customer-centric approach.
- Ability to remain calm and professional under pressure.
- Strong interpersonal skills and a team-player attitude.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative
80100 Nairobi, Nairobi
KES30000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for an enthusiastic and dedicated Customer Service Representative to join their vibrant team in **Malindi, Kilifi, KE**. This hybrid role provides the flexibility to work both remotely and from our client's local office. The ideal candidate will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience. Key responsibilities include answering customer calls, responding to emails and live chat messages, processing orders, and providing product or service information. You will be expected to identify and escalate customer needs to appropriate departments, follow communication procedures, guidelines, and policies, and meet customer service metrics. Excellent communication, active listening, and problem-solving skills are essential. The ability to remain calm and professional, especially during challenging interactions, is paramount. We are seeking individuals with a friendly demeanor, a strong work ethic, and a genuine desire to help customers. Previous experience in a customer service or client-facing role is preferred. Familiarity with CRM systems and customer support software is a plus. A high school diploma or equivalent is required, with some college coursework being an advantage. You should be comfortable working independently in a remote capacity and also collaborating effectively with colleagues in the office. This is a great opportunity to contribute to customer satisfaction and be part of a supportive team environment, ensuring our client's customers feel valued and supported.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Representative
00901 Abothuguchi West
KES45000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a proactive and customer-focused Customer Service Representative to join their support team. This role involves handling customer inquiries, resolving issues, and ensuring a positive customer experience. As a hybrid position, you will have the flexibility to work both remotely and from our office located in **Ruiru, Kiambu, KE**, allowing for a blend of focused independent work and collaborative team engagement.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products and services, addressing customer needs and concerns.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Process orders, returns, and exchanges accurately.
- Maintain detailed records of customer interactions and transactions.
- Escalate complex issues to the appropriate departments when necessary.
- Gather customer feedback to help improve services and products.
- Adhere to company policies and procedures in all customer interactions.
- Collaborate with team members to share best practices and improve service quality.
- Meet individual and team performance targets for customer satisfaction and response times.
Qualifications:
- Previous experience in customer service or a related role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using customer relationship management (CRM) software.
- Ability to multitask and manage time effectively.
- A patient and empathetic approach to customer interactions.
- Comfortable working in both remote and office environments.
- High school diploma or equivalent; further education is a plus.
- Basic computer proficiency.
- Ability to learn quickly and adapt to new systems.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Lead
00102 Gathiruini
KES60000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a fast-growing online retailer, is seeking a dedicated and experienced Customer Service Lead to manage their fully remote customer support team. This pivotal role involves overseeing day-to-day operations, ensuring exceptional customer experiences, and mentoring a team of customer service representatives. The ideal candidate is passionate about customer satisfaction, possesses strong leadership qualities, and excels in a remote team environment. You will be responsible for implementing best practices, resolving complex customer issues, and contributing to the continuous improvement of customer service processes.
Key Responsibilities:
This is a fully remote opportunity, requiring excellent communication skills, strong problem-solving abilities, and the capacity to manage and motivate a team virtually. Candidates should have a proven track record in customer service management, preferably within an e-commerce or retail environment. A passion for customer advocacy and a commitment to delivering outstanding service are essential. Proficiency in customer relationship management (CRM) software and a comfort level with remote work tools are required. This role offers the chance to lead a dedicated team and significantly impact customer satisfaction for a thriving business, all from the convenience of your home office.
Key Responsibilities:
- Lead, coach, and motivate a remote team of customer service representatives to achieve performance goals.
- Manage the daily operations of the customer service department, ensuring efficient and effective issue resolution.
- Develop and implement customer service policies and procedures to enhance the customer experience.
- Handle escalated customer inquiries and complaints, providing timely and satisfactory resolutions.
- Monitor customer service metrics and KPIs, identifying areas for improvement and implementing corrective actions.
- Train new team members on products, services, and customer service best practices.
- Maintain a deep understanding of company products and services to provide accurate information to customers.
- Gather customer feedback and insights to inform product development and service improvements.
- Ensure adherence to quality standards and company protocols in all customer interactions.
- Utilize CRM systems and other tools to track customer interactions and manage service requests.
- Foster a positive and supportive team culture within the remote work environment.
This is a fully remote opportunity, requiring excellent communication skills, strong problem-solving abilities, and the capacity to manage and motivate a team virtually. Candidates should have a proven track record in customer service management, preferably within an e-commerce or retail environment. A passion for customer advocacy and a commitment to delivering outstanding service are essential. Proficiency in customer relationship management (CRM) software and a comfort level with remote work tools are required. This role offers the chance to lead a dedicated team and significantly impact customer satisfaction for a thriving business, all from the convenience of your home office.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Representative
60200 Meru , Eastern
KES360000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking dedicated and customer-focused individuals to join their team as Customer Service Representatives at their Meru office. In this role, you will be the primary point of contact for customers, providing exceptional support and resolving inquiries efficiently. You will handle a variety of customer interactions through phone, email, and potentially in-person channels, ensuring a positive experience.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and provide information about products and services in a timely and accurate manner.
- Resolve customer complaints and issues with professionalism and empathy, escalating complex problems as needed.
- Process orders, requests, and account updates accurately.
- Maintain customer records and update account information in the CRM system.
- Identify customer needs and provide solutions that meet their expectations.
- Build rapport and foster positive relationships with customers.
- Adhere to company policies and procedures in all customer interactions.
- Collaborate with team members to share knowledge and best practices.
- Meet individual and team performance goals related to customer satisfaction and response times.
- Handle customer feedback and provide insights to management for service improvement.
- High school diploma or equivalent; a degree in a related field is a plus.
- Proven experience in customer service or a related client-facing role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using computer systems, including CRM software and Microsoft Office Suite.
- Ability to remain calm and professional under pressure.
- Patience and empathy when dealing with customer issues.
- Strong organizational skills and attention to detail.
- Ability to work effectively as part of a team in an office environment.
- A genuine desire to help customers and provide exceptional service.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Representative
20117 Mwembe
KES40000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a friendly and efficient Customer Service Representative to join their team in **Nakuru, Nakuru, KE**. This role involves interacting with customers, providing information, resolving queries, and ensuring a positive customer experience across various communication channels, including phone, email, and chat. You will be responsible for handling customer inquiries, troubleshooting issues, and processing orders or requests accurately and promptly. Maintaining detailed records of customer interactions and transactions is crucial. The ideal candidate will possess excellent communication and interpersonal skills, with a patient and professional demeanor. Strong problem-solving abilities and the capacity to remain calm and composed under pressure are essential. Proficiency in using customer relationship management (CRM) software and other relevant tools is expected. You should have a good understanding of the company's products and services to effectively assist customers. This position offers a hybrid work model, providing a balance between in-office collaboration and remote flexibility. A secondary school leaving certificate is a minimum requirement, with additional training or certification in customer service being an advantage. Previous experience in a customer service role is highly preferred. Our client values customer satisfaction and is committed to providing exceptional support. Join us and be a key part of a team dedicated to exceeding customer expectations.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative
60100 Meru , Eastern
KES45000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking dedicated and customer-focused Customer Service Representatives to join their team in Meru, Meru, KE . This role offers a hybrid work model, blending remote flexibility with essential in-office interaction to ensure optimal service delivery. As a Customer Service Representative, you will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing information about products and services. Your responsibilities will include handling customer calls, emails, and chat messages with professionalism and efficiency. You will strive to ensure customer satisfaction by actively listening to their needs, offering appropriate solutions, and escalating complex problems when necessary. The ideal candidate possesses excellent communication and interpersonal skills, patience, and a friendly demeanor. Proficiency in using customer relationship management (CRM) software and other relevant communication tools is essential. You should be a quick learner, able to retain detailed product information, and adept at problem-solving. We are looking for individuals who are reliable, empathetic, and committed to providing outstanding customer experiences. While this role is hybrid, requiring some presence in our Meru office, it offers the flexibility of remote work for certain duties, providing a balanced approach to work and personal life. Join our client's customer support team and contribute to building strong customer relationships.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues efficiently and professionally.
- Process orders, forms, and applications as required.
- Maintain customer records by updating account information.
- Identify and escalate priority issues to the appropriate department.
- Gather customer feedback and share it with relevant teams.
- Follow communication procedures, guidelines, and policies.
- Contribute to team efforts by accomplishing related results as needed.
- Ensure a positive customer experience in every interaction.
Qualifications:
- Proven experience in customer service or a similar client-facing role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and office applications.
- Ability to remain calm and professional under pressure.
- Good organizational and time management skills.
- Customer-oriented approach and strong interpersonal skills.
- High school diploma or equivalent; associate's degree preferred.
- Ability to work effectively in a hybrid remote/in-office environment.
This advertiser has chosen not to accept applicants from your region.
9