0 Training Manager jobs in Kenya

• Lead the instructional design team in the creation of comprehensive learning solutions.
• Oversee the development of curricula and learning materials across various formats (e-learning, workshops, blended learning).
• Ensure adherence to instructional design best practices, quality standards, and adult learning theories.
• Collaborate with subject matter experts and stakeholders to define learning objectives and content requirements.
• Manage multiple instructional design projects, including scope, budget, and timelines.
• Provide mentorship and professional development support to instructional design staff.
• Evaluate the effectiveness of learning interventions and recommend improvements.
• Stay current with emerging trends in educational technology and instructional design.
• Contribute to the strategic planning and direction of the learning and development function.
• Champion a culture of continuous improvement in learning design and delivery.

• Master's degree in Instructional Design, Education Technology, Curriculum Development, or a related field.
• Minimum of 7 years of progressive experience in instructional design, with at least 2 years in a leadership role.
• Demonstrated expertise in designing complex learning solutions and managing large-scale projects.
• Proficiency with e-learning authoring tools and multimedia development principles.
• Strong understanding of various instructional design models and learning evaluation methods.
• Exceptional leadership, team management, and communication skills.
• Proven ability to influence and collaborate effectively with diverse stakeholders.
• Experience working in a remote leadership capacity is a significant advantage.
• Must be legally authorized to work in Kenya.

• Design and develop engaging e-learning courses, training modules, and blended learning solutions.
• Collaborate with Subject Matter Experts (SMEs) to gather content and ensure accuracy and relevance.
• Apply adult learning principles and instructional design models (e.g., ADDIE, SAM) to create effective learning experiences.
• Write clear and concise learning objectives, scripts, storyboards, and assessments.
• Utilize e-learning authoring tools (e.g., Articulate Storyline, Captivate, Rise) to build interactive content.
• Develop and manage multimedia elements, including graphics, animations, and videos.
• Implement and manage courses within a Learning Management System (LMS).
• Evaluate the effectiveness of learning programs through feedback, assessments, and performance data.
• Stay current with instructional design trends, technologies, and best practices.
• Manage multiple instructional design projects simultaneously, adhering to deadlines and quality standards.
• Ensure accessibility of learning materials in compliance with relevant standards.
• Contribute to the continuous improvement of the organization's learning and development initiatives.

• Bachelor's degree in Instructional Design, Education, Educational Technology, or a related field. Master's degree is a plus.
• Minimum of 4 years of experience in instructional design and e-learning development.
• Proven proficiency with industry-standard e-learning authoring tools (Articulate Storyline/Rise, Adobe Captivate, etc.).
• Strong understanding of adult learning theories and instructional design methodologies.
• Experience with Learning Management Systems (LMS) administration and deployment.
• Excellent writing, editing, and communication skills.
• Ability to collaborate effectively with SMEs and stakeholders in a remote setting.
• Strong project management skills and ability to manage multiple projects.
• Creative and innovative approach to learning design.
• Experience with multimedia development tools (e.g., Camtasia, Adobe Creative Suite) is a plus.
• Portfolio of instructional design work required.

• Design and develop engaging instructional materials for various learning modalities, including e-learning, instructor-led training (ILT), virtual ILT, and blended learning.
• Collaborate with SMEs to analyze learning needs, define learning objectives, and outline course content.
• Apply adult learning theories and instructional design models (e.g., ADDIE, SAM) to create effective learning solutions.
• Develop storyboards, scripts, assessments, and learning activities.
• Utilize authoring tools (e.g., Articulate Storyline, Adobe Captivate) to build interactive e-learning modules.
• Incorporate multimedia elements (graphics, audio, video) to enhance learning engagement.
• Evaluate the effectiveness of learning programs through various assessment strategies and feedback mechanisms.
• Provide guidance and feedback to multimedia developers and other team members.
• Stay current with emerging trends and best practices in instructional design and e-learning technology.
• Manage multiple instructional design projects simultaneously, ensuring timely delivery and adherence to quality standards.
• Ensure learning content is accessible, inclusive, and aligned with organizational goals.
• Contribute to the continuous improvement of the instructional design process and tools.
• Conduct needs assessments and gap analyses to identify learning opportunities.
• Facilitate virtual training sessions or workshops as needed.
• Maintain detailed project documentation and version control for all learning materials.

• Proven experience in instructional design, curriculum development, or e-learning development.
• Strong understanding of adult learning principles and instructional design methodologies.
• Proficiency with industry-standard authoring tools (e.g., Articulate 360, Adobe Captivate).
• Experience in developing content for Learning Management Systems (LMS).
• Excellent writing, editing, and communication skills, with the ability to articulate complex concepts clearly.
• Experience collaborating with SMEs and diverse project teams.
• Ability to manage projects, prioritize tasks, and meet deadlines in a remote setting.
• Familiarity with multimedia development tools and techniques.
• A Bachelor's or Master's degree in Education, Instructional Design, or a related field is preferred.
• Portfolio showcasing successful instructional design projects is highly recommended.
• Strong analytical and problem-solving skills.
• Passion for creating impactful learning experiences.

• Providing remote guidance and support to General Managers and operational staff across multiple hotel locations.
• Developing and implementing operational standards, policies, and procedures.
• Conducting remote performance evaluations and identifying areas for improvement.
• Creating and delivering training programs for new and existing staff on service standards, operational procedures, and systems.
• Assisting with budget management, cost control, and revenue maximization strategies.
• Monitoring guest feedback and implementing strategies to enhance guest satisfaction.
• Troubleshooting operational issues and developing timely and effective solutions.
• Ensuring compliance with health, safety, and sanitation regulations.
• Collaborating with sales, marketing, and finance departments to align operational goals.
• Conducting occasional on-site inspections and training sessions as required by the hybrid model.
• Staying updated on industry trends and best practices in hotel management.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 8 years of progressive experience in hotel operations, with at least 3 years in a management role (e.g., General Manager, Operations Manager).
• In-depth knowledge of hotel operations, including front office, housekeeping, food & beverage, and maintenance.
• Proven experience with hotel management systems (PMS) and other relevant software.
• Excellent leadership, coaching, and team-building skills.
• Strong problem-solving and decision-making abilities.
• Exceptional communication, presentation, and interpersonal skills.
• Ability to manage multiple priorities and work effectively under pressure.
• Willingness to travel occasionally for on-site visits.
• Commitment to delivering exceptional guest service.

We are looking for a
Learning & Development Lead
to join our Human Resources Department as we scale up and drive digital and financial inclusion globally.
Role Overview
We are seeking a dynamic Learning & Development Lead to join our L&D team at M-KOPA. This role is perfect for a learning professional who thrives on designing impactful training experiences, managing educational programs, and driving organizational learning initiatives through data-driven approaches and cutting-edge learning technologies.

What You'll Do
Learning Strategy & Program Development

• Facilitate and deliver comprehensive learning programs aligned with organizational objectives and business goals.
• Conduct thorough learning needs assessments using surveys, interviews, and data analytics to identify skill gaps.
• Create engaging e-learning content, including multimedia resources, interactive modules, and mobile-friendly learning materials.
• Facilitate training sessions, workshops, and learning experiences across various formats (virtual, in-person, blended, microlearning).
• Support the delivery of Talent Management programs.

Technology & Innovation

• Manage and optimize Learning Management System (LMS) and learning technologies.
• Procure and evaluate emerging learning technologies, AI-powered learning tools, and virtual reality training solutions.
• Design and implement digital learning strategies including social learning and performance support tools.
• Create mobile-first learning experiences and just-in-time learning resources.

Data Analytics & Measurement

• Develop and track learning analytics and key performance indicators (KPIs) to measure training effectiveness and ROI.
• Conduct data-driven analysis of learning outcomes, engagement metrics, and business impact.
• Prepare comprehensive reports on program effectiveness and learning trends for leadership teams.
• Use learning analytics to personalize learning paths and improve program design.

Stakeholder Management & Business Partnership

• Champion training programs across the organization through strategic marketing and communication campaigns.
• Build strong partnerships with department heads, subject matter experts, and external vendors.
• Present business cases for L&D investments demonstrate measurable impact on organizational performance.
• Manage relationships with external L&D partners, vendors, and technology providers.

Budget & Operations Management

• Maintain the learning & development budget and records.
• Manage procurement processes for training materials, technologies, and external partnerships.
• Maintain accurate records of training activities, compliance requirements, and program outcomes.

What You'll Need

• Bachelor's degree in human resources, Education, Psychology, Instructional Design, or related field.
• 3-5 years of experience in learning and development, instructional design, or corporate training
• Proven experience with Learning Management Systems (LMS) and e-learning authoring tools (Articulate, Captivate, etc.)
• Strong knowledge of adult learning theories and instructional design principles
• Experience with data analysis and learning analytics tools
• Excellent facilitation, presentation, and communication skills
• Project management experience with ability to manage multiple programs simultaneously
• Proficiency in Microsoft Office Suite and familiarity with collaboration tools.

Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at
m-
.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

• Design and implement comprehensive talent development strategies, including leadership development programs, technical training, and career pathing initiatives.
• Develop and deliver engaging learning solutions using a variety of methodologies, including e-learning, workshops, coaching, and blended learning approaches.
• Assess organizational development needs and identify skill gaps, recommending targeted learning interventions.
• Oversee the design and execution of performance management systems and processes.
• Develop and facilitate succession planning programs to ensure a robust pipeline of future leaders.
• Champion a culture of continuous learning and knowledge sharing throughout the organization.
• Partner with senior leaders to align talent development initiatives with strategic business objectives.
• Evaluate the effectiveness of learning programs and initiatives, using data and feedback to drive improvements.
• Stay current with best practices and emerging trends in talent development, organizational psychology, and HR technology.
• Manage relationships with external training vendors and subject matter experts.
• Mentor and guide junior members of the talent development team.

• Master's degree in Human Resources, Organizational Development, Industrial-Organizational Psychology, Education, or a related field.
• A minimum of 7 years of progressive experience in talent development, learning and development, or organizational effectiveness.
• Proven expertise in designing and implementing impactful leadership development and employee training programs.
• Strong understanding of adult learning principles, instructional design models (e.g., ADDIE, SAM), and learning technologies (LMS, LXP).
• Experience with performance management systems, competency frameworks, and succession planning methodologies.
• Excellent facilitation, coaching, and change management skills.
• Strong analytical skills, with the ability to measure the ROI and effectiveness of development programs.
• Exceptional communication, presentation, and interpersonal skills.
• Ability to work independently, manage multiple projects, and collaborate effectively in a remote, global environment.
• A passion for fostering employee growth and driving organizational success.