104 Tour Guide jobs in Kenya
Senior Adventure Tour Guide
80101 Nairobi, Nairobi
KES80000 month
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Our client seeks an experienced and charismatic Senior Adventure Tour Guide to lead exciting expeditions and enhance the overall experience for guests. This is a fully remote position, allowing you to leverage your expertise from anywhere. You will be responsible for planning, organizing, and executing a variety of adventure activities, including hiking, water sports, and cultural tours, primarily in the scenic Malindi region. Your role involves ensuring the safety and enjoyment of all participants, providing in-depth knowledge of local history, flora, and fauna, and maintaining high standards of customer service. You will also be involved in developing new tour packages and itineraries, researching and identifying unique points of interest, and collaborating with local stakeholders to ensure authentic and enriching experiences. The ideal candidate will possess exceptional communication and interpersonal skills, a deep understanding of risk management and safety protocols in outdoor environments, and the ability to motivate and guide groups of diverse backgrounds and abilities. Proficiency in first aid and CPR is essential. You should be adept at handling unexpected situations with calm and resourcefulness. This role requires a passion for the outdoors, a commitment to sustainable tourism practices, and a creative approach to delivering memorable adventures. Your responsibilities will extend to managing equipment, ensuring its proper maintenance and readiness, and coordinating logistics for all tours. You will also be expected to gather feedback from participants to continuously improve service offerings and contribute to marketing efforts by sharing compelling stories and insights from your guiding experiences. A strong background in leisure and sports management is highly valued, alongside certifications in relevant outdoor pursuits. If you are a natural leader with a flair for storytelling and a dedication to providing unparalleled adventure experiences, we encourage you to apply. Join our team and help shape unforgettable journeys for our clients.
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Adventure Tour Guide - Coastal Exploration
80100 Nairobi, Nairobi
KES50000 Annually
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Our client, a leading operator of adventure tours and water sports activities, is looking for enthusiastic and experienced Adventure Tour Guides to lead excursions along the beautiful coastline of Mombasa, Mombasa, KE . This is an active and engaging role perfect for individuals passionate about the outdoors, marine life, and providing exceptional customer experiences. You will be responsible for guiding groups on a variety of tours, including snorkeling trips, dhow cruises, and historical site explorations. Safety is paramount, and you will ensure all participants adhere to safety guidelines and regulations throughout the tour.
As an Adventure Tour Guide, you will possess in-depth knowledge of the local geography, history, and culture, which you will share with guests to enrich their experience. Excellent communication and interpersonal skills are essential for engaging with diverse groups of people, answering questions, and making every guest feel welcome and well-cared for. You will be responsible for managing tour logistics, ensuring all equipment is maintained and ready for use, and handling any unexpected situations with a calm and professional demeanor. A strong understanding of marine conservation and responsible tourism practices is highly valued. The ability to motivate and lead groups, maintain enthusiasm, and create memorable adventures is key to success in this role. You will also be responsible for promoting additional services and upselling where appropriate.
Key Responsibilities:
Qualifications:
As an Adventure Tour Guide, you will possess in-depth knowledge of the local geography, history, and culture, which you will share with guests to enrich their experience. Excellent communication and interpersonal skills are essential for engaging with diverse groups of people, answering questions, and making every guest feel welcome and well-cared for. You will be responsible for managing tour logistics, ensuring all equipment is maintained and ready for use, and handling any unexpected situations with a calm and professional demeanor. A strong understanding of marine conservation and responsible tourism practices is highly valued. The ability to motivate and lead groups, maintain enthusiasm, and create memorable adventures is key to success in this role. You will also be responsible for promoting additional services and upselling where appropriate.
Key Responsibilities:
- Lead and guide groups of tourists on various coastal and historical tours.
- Ensure the safety and well-being of all tour participants.
- Provide engaging and informative commentary on local history, culture, and environment.
- Manage tour logistics, including timings, equipment, and transportation.
- Answer guest questions and provide assistance as needed.
- Maintain a positive and professional attitude at all times.
- Promote responsible tourism practices and environmental awareness.
- Handle any emergency situations calmly and effectively.
- Uphold the company's standards of service excellence.
- Assist with equipment maintenance and preparation.
Qualifications:
- Previous experience as a tour guide or in a customer-facing role in the tourism industry.
- Certification in First Aid and CPR is required.
- Strong knowledge of local attractions, history, and marine environments.
- Excellent communication, interpersonal, and storytelling skills.
- Ability to lead groups and ensure their safety and enjoyment.
- Proficiency in swimming and comfortable in water-based activities.
- Knowledge of marine conservation and responsible tourism.
- Flexible availability, including weekends and holidays.
- Passion for the outdoors and sharing local experiences.
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1
Virtual Tour Guide and Itinerary Planner
80200 Nairobi, Nairobi
KES5000 itinerary
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Our client, a forward-thinking hospitality and tourism provider, is looking for a creative and knowledgeable Virtual Tour Guide and Itinerary Planner. This fully remote role allows you to craft unforgettable virtual travel experiences and plan dream getaways for clients from anywhere. You will be responsible for developing engaging virtual tours of destinations, creating personalized travel itineraries, and providing expert advice on local attractions, accommodations, and activities. The ideal candidate has a passion for travel, exceptional storytelling abilities, and a deep understanding of various travel destinations, particularly those in coastal and cultural regions. Your role will involve researching destinations, creating detailed itinerary proposals, and using digital tools to present virtual tours effectively. You will also liaise with clients to understand their preferences and tailor experiences accordingly. We are seeking individuals who can inspire wanderlust and offer seamless planning services. Strong organizational skills, attention to detail, and excellent customer service are paramount. Our client values individuals who can bring destinations to life through vivid descriptions and interactive digital content, supporting their services in and around Malindi, Kilifi, KE .
Responsibilities:
Responsibilities:
- Design and develop engaging virtual tours of various destinations.
- Create personalized, detailed travel itineraries based on client preferences.
- Provide expert recommendations on accommodations, activities, and dining.
- Research destinations to ensure up-to-date information and unique experiences.
- Utilize digital platforms to showcase tours and itineraries effectively.
- Communicate with clients to understand their travel needs and preferences.
- Offer exceptional customer service throughout the planning process.
- Stay informed about travel trends and destination updates.
- Proven experience in travel planning, tour guiding, or tourism management.
- Extensive knowledge of various travel destinations and cultures.
- Excellent research, organizational, and planning skills.
- Strong written and verbal communication abilities.
- Proficiency in creating and presenting digital content (e.g., slideshows, videos).
- Creative thinking and a passion for storytelling.
- Customer-focused with excellent interpersonal skills.
- Ability to work independently and manage multiple projects remotely.
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2
Virtual Tour Guide & Experience Planner - Remote
20117 Naivasha, Rift Valley
KES250000 Annually
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Our client, a leading name in hospitality and tourism, is seeking a creative and engaging Virtual Tour Guide and Experience Planner to craft and deliver unique online travel experiences. This is a fully remote role, allowing you to showcase the beauty and culture of **Naivasha, Nakuru, KE**, and beyond to a global audience. You will be responsible for designing immersive virtual tours, developing compelling narratives, and guiding participants through interactive online explorations. Your duties will include researching destinations, creating multimedia content such as videos and interactive maps, and presenting information in an engaging and informative manner. The ideal candidate will have a passion for travel, a flair for storytelling, and excellent public speaking skills, adapted for a virtual environment. You should be comfortable using video conferencing software and other digital platforms to create dynamic and memorable experiences. Strong organizational skills are needed to plan and coordinate virtual tour schedules and manage participant inquiries. This role offers the flexibility to work from anywhere, connecting with clients and sharing your enthusiasm for travel. You will need to be adaptable, innovative, and dedicated to providing exceptional customer service in a remote setting. Experience in tourism, hospitality, or a related field is beneficial. A Bachelor's degree in Tourism Management, History, Culture Studies, or a related discipline is preferred. We are looking for individuals who are passionate about sharing their knowledge and creating unforgettable virtual journeys for our clients.
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3
Customer Service Representative
60400 Meru , Eastern
KES45000 Annually
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Our client is looking for a dedicated and empathetic Customer Service Representative to join their fully remote support team. This role is essential for providing exceptional assistance and building positive relationships with our valued customers. You will be the primary point of contact, handling inquiries, resolving issues, and offering support through various communication channels, including phone, email, and chat. Your responsibilities will include addressing customer questions about products and services, processing orders, managing complaints, and providing information on company policies. We are seeking individuals with excellent communication skills, patience, and a strong ability to listen and understand customer needs. Proficiency in using customer relationship management (CRM) software and other support tools is essential. The ability to work independently, manage time effectively, and maintain a positive attitude while dealing with challenging situations in a remote environment is crucial. You will be expected to provide accurate and timely information, troubleshoot problems, and ensure customer satisfaction. This position offers a fantastic opportunity to develop your customer service skills and contribute to a positive customer experience, all from the comfort of your own home. Join a supportive team environment where your efforts directly impact customer loyalty and company reputation.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues efficiently and effectively.
- Process customer orders, returns, and exchanges.
- Maintain customer records by updating account information in the CRM system.
- Identify and escalate priority issues to the appropriate departments.
- Gather customer feedback and share insights with the team for service improvement.
- Adhere to company service standards and quality guidelines.
- Manage time effectively to meet service level agreements (SLAs).
- Contribute to a positive and collaborative team environment.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or a similar role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and common office applications.
- Ability to multitask and manage time effectively in a remote setting.
- Patience, empathy, and a customer-centric approach.
- Ability to remain calm and professional under pressure.
- Strong interpersonal skills and a team-player attitude.
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4
Customer Service Representative
80100 Nairobi, Nairobi
KES30000 month
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Our client is looking for an enthusiastic and dedicated Customer Service Representative to join their vibrant team in **Malindi, Kilifi, KE**. This hybrid role provides the flexibility to work both remotely and from our client's local office. The ideal candidate will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience. Key responsibilities include answering customer calls, responding to emails and live chat messages, processing orders, and providing product or service information. You will be expected to identify and escalate customer needs to appropriate departments, follow communication procedures, guidelines, and policies, and meet customer service metrics. Excellent communication, active listening, and problem-solving skills are essential. The ability to remain calm and professional, especially during challenging interactions, is paramount. We are seeking individuals with a friendly demeanor, a strong work ethic, and a genuine desire to help customers. Previous experience in a customer service or client-facing role is preferred. Familiarity with CRM systems and customer support software is a plus. A high school diploma or equivalent is required, with some college coursework being an advantage. You should be comfortable working independently in a remote capacity and also collaborating effectively with colleagues in the office. This is a great opportunity to contribute to customer satisfaction and be part of a supportive team environment, ensuring our client's customers feel valued and supported.
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5
Customer Service Representative
00901 Abothuguchi West
KES45000 Annually
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Our client is seeking a proactive and customer-focused Customer Service Representative to join their support team. This role involves handling customer inquiries, resolving issues, and ensuring a positive customer experience. As a hybrid position, you will have the flexibility to work both remotely and from our office located in **Ruiru, Kiambu, KE**, allowing for a blend of focused independent work and collaborative team engagement.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products and services, addressing customer needs and concerns.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Process orders, returns, and exchanges accurately.
- Maintain detailed records of customer interactions and transactions.
- Escalate complex issues to the appropriate departments when necessary.
- Gather customer feedback to help improve services and products.
- Adhere to company policies and procedures in all customer interactions.
- Collaborate with team members to share best practices and improve service quality.
- Meet individual and team performance targets for customer satisfaction and response times.
Qualifications:
- Previous experience in customer service or a related role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using customer relationship management (CRM) software.
- Ability to multitask and manage time effectively.
- A patient and empathetic approach to customer interactions.
- Comfortable working in both remote and office environments.
- High school diploma or equivalent; further education is a plus.
- Basic computer proficiency.
- Ability to learn quickly and adapt to new systems.
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Customer Service Lead
00102 Gathiruini
KES60000 Annually
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Our client, a fast-growing online retailer, is seeking a dedicated and experienced Customer Service Lead to manage their fully remote customer support team. This pivotal role involves overseeing day-to-day operations, ensuring exceptional customer experiences, and mentoring a team of customer service representatives. The ideal candidate is passionate about customer satisfaction, possesses strong leadership qualities, and excels in a remote team environment. You will be responsible for implementing best practices, resolving complex customer issues, and contributing to the continuous improvement of customer service processes.
Key Responsibilities:
This is a fully remote opportunity, requiring excellent communication skills, strong problem-solving abilities, and the capacity to manage and motivate a team virtually. Candidates should have a proven track record in customer service management, preferably within an e-commerce or retail environment. A passion for customer advocacy and a commitment to delivering outstanding service are essential. Proficiency in customer relationship management (CRM) software and a comfort level with remote work tools are required. This role offers the chance to lead a dedicated team and significantly impact customer satisfaction for a thriving business, all from the convenience of your home office.
Key Responsibilities:
- Lead, coach, and motivate a remote team of customer service representatives to achieve performance goals.
- Manage the daily operations of the customer service department, ensuring efficient and effective issue resolution.
- Develop and implement customer service policies and procedures to enhance the customer experience.
- Handle escalated customer inquiries and complaints, providing timely and satisfactory resolutions.
- Monitor customer service metrics and KPIs, identifying areas for improvement and implementing corrective actions.
- Train new team members on products, services, and customer service best practices.
- Maintain a deep understanding of company products and services to provide accurate information to customers.
- Gather customer feedback and insights to inform product development and service improvements.
- Ensure adherence to quality standards and company protocols in all customer interactions.
- Utilize CRM systems and other tools to track customer interactions and manage service requests.
- Foster a positive and supportive team culture within the remote work environment.
This is a fully remote opportunity, requiring excellent communication skills, strong problem-solving abilities, and the capacity to manage and motivate a team virtually. Candidates should have a proven track record in customer service management, preferably within an e-commerce or retail environment. A passion for customer advocacy and a commitment to delivering outstanding service are essential. Proficiency in customer relationship management (CRM) software and a comfort level with remote work tools are required. This role offers the chance to lead a dedicated team and significantly impact customer satisfaction for a thriving business, all from the convenience of your home office.
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7
Customer Service Representative
60200 Meru , Eastern
KES360000 Annually
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Our client is seeking dedicated and customer-focused individuals to join their team as Customer Service Representatives at their Meru office. In this role, you will be the primary point of contact for customers, providing exceptional support and resolving inquiries efficiently. You will handle a variety of customer interactions through phone, email, and potentially in-person channels, ensuring a positive experience.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and provide information about products and services in a timely and accurate manner.
- Resolve customer complaints and issues with professionalism and empathy, escalating complex problems as needed.
- Process orders, requests, and account updates accurately.
- Maintain customer records and update account information in the CRM system.
- Identify customer needs and provide solutions that meet their expectations.
- Build rapport and foster positive relationships with customers.
- Adhere to company policies and procedures in all customer interactions.
- Collaborate with team members to share knowledge and best practices.
- Meet individual and team performance goals related to customer satisfaction and response times.
- Handle customer feedback and provide insights to management for service improvement.
- High school diploma or equivalent; a degree in a related field is a plus.
- Proven experience in customer service or a related client-facing role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using computer systems, including CRM software and Microsoft Office Suite.
- Ability to remain calm and professional under pressure.
- Patience and empathy when dealing with customer issues.
- Strong organizational skills and attention to detail.
- Ability to work effectively as part of a team in an office environment.
- A genuine desire to help customers and provide exceptional service.
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Customer Service Representative
20117 Mwembe
KES40000 month
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Our client is looking for a friendly and efficient Customer Service Representative to join their team in **Nakuru, Nakuru, KE**. This role involves interacting with customers, providing information, resolving queries, and ensuring a positive customer experience across various communication channels, including phone, email, and chat. You will be responsible for handling customer inquiries, troubleshooting issues, and processing orders or requests accurately and promptly. Maintaining detailed records of customer interactions and transactions is crucial. The ideal candidate will possess excellent communication and interpersonal skills, with a patient and professional demeanor. Strong problem-solving abilities and the capacity to remain calm and composed under pressure are essential. Proficiency in using customer relationship management (CRM) software and other relevant tools is expected. You should have a good understanding of the company's products and services to effectively assist customers. This position offers a hybrid work model, providing a balance between in-office collaboration and remote flexibility. A secondary school leaving certificate is a minimum requirement, with additional training or certification in customer service being an advantage. Previous experience in a customer service role is highly preferred. Our client values customer satisfaction and is committed to providing exceptional support. Join us and be a key part of a team dedicated to exceeding customer expectations.
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