701 Temporary Customer Service jobs in Kenya

Our client is looking for an enthusiastic and dedicated Customer Service Representative to join their vibrant team in **Malindi, Kilifi, KE**. This hybrid role provides the flexibility to work both remotely and from our client's local office. The ideal candidate will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience. Key responsibilities include answering customer calls, responding to emails and live chat messages, processing orders, and providing product or service information. You will be expected to identify and escalate customer needs to appropriate departments, follow communication procedures, guidelines, and policies, and meet customer service metrics. Excellent communication, active listening, and problem-solving skills are essential. The ability to remain calm and professional, especially during challenging interactions, is paramount. We are seeking individuals with a friendly demeanor, a strong work ethic, and a genuine desire to help customers. Previous experience in a customer service or client-facing role is preferred. Familiarity with CRM systems and customer support software is a plus. A high school diploma or equivalent is required, with some college coursework being an advantage. You should be comfortable working independently in a remote capacity and also collaborating effectively with colleagues in the office. This is a great opportunity to contribute to customer satisfaction and be part of a supportive team environment, ensuring our client's customers feel valued and supported.

Our client is seeking a proactive and customer-focused Customer Service Representative to join their support team. This role involves handling customer inquiries, resolving issues, and ensuring a positive customer experience. As a hybrid position, you will have the flexibility to work both remotely and from our office located in **Ruiru, Kiambu, KE**, allowing for a blend of focused independent work and collaborative team engagement.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products and services, addressing customer needs and concerns.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Process orders, returns, and exchanges accurately.
• Maintain detailed records of customer interactions and transactions.
• Escalate complex issues to the appropriate departments when necessary.
• Gather customer feedback to help improve services and products.
• Adhere to company policies and procedures in all customer interactions.
• Collaborate with team members to share best practices and improve service quality.
• Meet individual and team performance targets for customer satisfaction and response times.

Qualifications:

• Previous experience in customer service or a related role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using customer relationship management (CRM) software.
• Ability to multitask and manage time effectively.
• A patient and empathetic approach to customer interactions.
• Comfortable working in both remote and office environments.
• High school diploma or equivalent; further education is a plus.
• Basic computer proficiency.
• Ability to learn quickly and adapt to new systems.

We are looking for individuals who are passionate about providing exceptional service and contributing to a positive team dynamic in a hybrid work setting.

Our client is seeking dedicated and customer-focused individuals to join their team as Customer Service Representatives at their Meru office. In this role, you will be the primary point of contact for customers, providing exceptional support and resolving inquiries efficiently. You will handle a variety of customer interactions through phone, email, and potentially in-person channels, ensuring a positive experience.

Key Responsibilities:

• Respond to customer inquiries and provide information about products and services in a timely and accurate manner.
• Resolve customer complaints and issues with professionalism and empathy, escalating complex problems as needed.
• Process orders, requests, and account updates accurately.
• Maintain customer records and update account information in the CRM system.
• Identify customer needs and provide solutions that meet their expectations.
• Build rapport and foster positive relationships with customers.
• Adhere to company policies and procedures in all customer interactions.
• Collaborate with team members to share knowledge and best practices.
• Meet individual and team performance goals related to customer satisfaction and response times.
• Handle customer feedback and provide insights to management for service improvement.

Qualifications:

• High school diploma or equivalent; a degree in a related field is a plus.
• Proven experience in customer service or a related client-facing role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using computer systems, including CRM software and Microsoft Office Suite.
• Ability to remain calm and professional under pressure.
• Patience and empathy when dealing with customer issues.
• Strong organizational skills and attention to detail.
• Ability to work effectively as part of a team in an office environment.
• A genuine desire to help customers and provide exceptional service.

This is an excellent opportunity to build a career in customer service within a supportive and professional office setting.

Our client is looking for a friendly and efficient Customer Service Representative to join their team in **Nakuru, Nakuru, KE**. This role involves interacting with customers, providing information, resolving queries, and ensuring a positive customer experience across various communication channels, including phone, email, and chat. You will be responsible for handling customer inquiries, troubleshooting issues, and processing orders or requests accurately and promptly. Maintaining detailed records of customer interactions and transactions is crucial. The ideal candidate will possess excellent communication and interpersonal skills, with a patient and professional demeanor. Strong problem-solving abilities and the capacity to remain calm and composed under pressure are essential. Proficiency in using customer relationship management (CRM) software and other relevant tools is expected. You should have a good understanding of the company's products and services to effectively assist customers. This position offers a hybrid work model, providing a balance between in-office collaboration and remote flexibility. A secondary school leaving certificate is a minimum requirement, with additional training or certification in customer service being an advantage. Previous experience in a customer service role is highly preferred. Our client values customer satisfaction and is committed to providing exceptional support. Join us and be a key part of a team dedicated to exceeding customer expectations.

Our client is seeking dedicated and customer-focused Customer Service Representatives to join their team in Meru, Meru, KE . This role offers a hybrid work model, blending remote flexibility with essential in-office interaction to ensure optimal service delivery. As a Customer Service Representative, you will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing information about products and services. Your responsibilities will include handling customer calls, emails, and chat messages with professionalism and efficiency. You will strive to ensure customer satisfaction by actively listening to their needs, offering appropriate solutions, and escalating complex problems when necessary. The ideal candidate possesses excellent communication and interpersonal skills, patience, and a friendly demeanor. Proficiency in using customer relationship management (CRM) software and other relevant communication tools is essential. You should be a quick learner, able to retain detailed product information, and adept at problem-solving. We are looking for individuals who are reliable, empathetic, and committed to providing outstanding customer experiences. While this role is hybrid, requiring some presence in our Meru office, it offers the flexibility of remote work for certain duties, providing a balanced approach to work and personal life. Join our client's customer support team and contribute to building strong customer relationships.
Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues efficiently and professionally.
• Process orders, forms, and applications as required.
• Maintain customer records by updating account information.
• Identify and escalate priority issues to the appropriate department.
• Gather customer feedback and share it with relevant teams.
• Follow communication procedures, guidelines, and policies.
• Contribute to team efforts by accomplishing related results as needed.
• Ensure a positive customer experience in every interaction.

Qualifications:

• Proven experience in customer service or a similar client-facing role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and office applications.
• Ability to remain calm and professional under pressure.
• Good organizational and time management skills.
• Customer-oriented approach and strong interpersonal skills.
• High school diploma or equivalent; associate's degree preferred.
• Ability to work effectively in a hybrid remote/in-office environment.

Our client is seeking dedicated and customer-focused individuals to join their team as Customer Service Representatives. This hybrid role requires a balance of remote work and on-site presence at our **Nairobi, Nairobi, KE** office, offering flexibility while maintaining team cohesion and direct access to resources. You will be the first point of contact for customers, providing exceptional support via phone, email, and chat. Responsibilities include answering inquiries, resolving issues efficiently, processing orders or requests, and documenting customer interactions accurately. The ideal candidate possesses outstanding communication and active listening skills, with a genuine desire to help customers. Previous experience in a customer service or call center environment is highly beneficial. You should be proficient in using CRM software and basic computer applications. A positive attitude, patience, and the ability to remain calm under pressure are essential qualities. This role requires strong problem-solving skills and the ability to work effectively both independently and as part of a team. You will receive comprehensive training to ensure you are equipped to handle a wide range of customer needs. We are committed to providing a supportive work environment where your contributions are valued. Join our growing team and help deliver outstanding customer experiences in **Nairobi, Nairobi, KE**.

Our client is seeking a friendly, efficient, and customer-focused Customer Service Representative to join their support team in **Nyeri, Nyeri, KE**. This role is crucial for providing excellent service to customers, resolving inquiries, and ensuring a positive experience with the company. You will be the first point of contact for customers, handling a variety of issues via phone, email, and potentially in-person interactions. The ideal candidate possesses strong communication skills, problem-solving abilities, and a patient and helpful demeanor.

Key Responsibilities:

• Respond to customer inquiries and resolve issues in a timely and professional manner.
• Provide information about products and services.
• Process orders, forms, and applications.
• Handle customer complaints and escalate complex issues to appropriate departments when necessary.
• Maintain accurate customer records and update information in the CRM system.
• Follow communication procedures, guidelines, and policies.
• Identify opportunities to improve customer service processes and customer satisfaction.
• Assist with administrative tasks related to customer support.
• Build and maintain positive relationships with customers.
• Achieve customer service operational objectives by contributing customer information and analysis to strategic plans and reviews.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Proven customer support experience or experience as a client service representative.
• Excellent communication and active listening skills.
• Strong phone contact handling skills and active listening.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in using computers and common software applications, including CRM systems.
• Patience, empathy, and a customer-centric approach.
• Ability to remain calm and professional, even in challenging situations.
• A team player with the ability to work independently.

This is an excellent opportunity for an individual passionate about customer satisfaction to build a career in **Nyeri, Nyeri, KE**. Our client offers a supportive work environment and the chance to be part of a growing team.

**What does Cigna do?**
Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organisations, as well as the needs of multinationals in Europe and Africa. You can find out more about the company at .
**What makes Cigna different from other employers?**
We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They're the ones who make a difference in our customers' lives. So we know that it's important to go the extra mile for our employees. We make sure they have a good work-life balance, and we offer many initiatives for health and well-being.
**What are your main responsibilities?**
You are responsible for the client communication for designated account relationships and Contracts.
You are required to response to the client on timely manner providing full and accurate information in one go.
**Main Duties / Responsibilities**
+ Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
+ Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.
+ Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
+ Mails or routes claim forms and supporting documentation to various units for final processing.
+ Excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.
+ May seek assistance with complex customer services issues.
**Qualifications**
+ Must have a diploma or bachelor's degree certificate
+ Excellent English written and oral communication skills
+ **Portuguese** **written and oral skill is a must**
+ Exceptional organizational and time-management focus
+ Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
+ 1+ years of customer service experience analyzing and solving customer problems required; call center experience a plus
+ Ability to perform in a high volume, fast paced call center environment
+ Proven ability to work independently as well as a productive member of a team
+ Intermediate proficiency in Microsoft office suite; high level capacity to multitask independently and on a computer
+ Knowledge of medical terminology a plus
**Conditions/requirements**
+ Work in 24 x 7 rotation shifts.
+ 5 days a week.
+ In split shifts (some hours in the morning and remaining hours in the afternoon or evening) and public holidays
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._