261 Technology Engineer jobs in Kenya
Senior Software Engineering Apprentice
60210 Gathiruini
KES40000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a cutting-edge cybersecurity firm, is looking for highly motivated and tech-savvy individuals to join their fully remote Software Engineering Apprenticeship program. This is an exceptional opportunity for aspiring engineers to gain hands-on experience and develop their skills in a professional, supportive, and entirely remote environment. As an apprentice, you will work alongside experienced software developers, contributing to real-world projects and learning various aspects of the software development lifecycle. You will be involved in coding, testing, debugging, and collaborating with team members using modern development tools and methodologies. The program is designed to provide a comprehensive understanding of software architecture, best practices, and agile development. Upon successful completion of the apprenticeship, there is potential for a full-time role within the company. This role requires a strong foundation in programming concepts and a genuine passion for technology and problem-solving.
Responsibilities:
Responsibilities:
- Assist in the design, development, testing, and deployment of software applications under the guidance of senior engineers.
- Write clean, efficient, and maintainable code in various programming languages (e.g., Python, Java, JavaScript).
- Participate in code reviews and provide constructive feedback.
- Debug and resolve software defects and issues.
- Collaborate with team members through remote communication tools (e.g., Slack, Zoom, JIRA).
- Learn and apply software development best practices and methodologies.
- Contribute to the creation of technical documentation.
- Participate in team meetings and contribute ideas for product improvement.
- Gain practical experience with cloud platforms (e.g., AWS, Azure) and containerization technologies (e.g., Docker).
- Develop a deep understanding of cybersecurity principles and their application in software development.
- A recent graduate with a Bachelor's degree in Computer Science, Software Engineering, or a related technical field, OR equivalent practical experience through bootcamps or self-study.
- Demonstrated understanding of fundamental programming concepts, data structures, and algorithms.
- Familiarity with at least one programming language (e.g., Python, Java, C++, JavaScript).
- A strong desire to learn and grow in a fast-paced, remote software development environment.
- Excellent problem-solving and analytical skills.
- Good communication and collaboration skills, particularly in a virtual setting.
- Ability to work independently and manage time effectively.
- A proactive attitude and a keen interest in cybersecurity is highly desirable.
- Previous personal projects or contributions to open-source projects are a plus.
This advertiser has chosen not to accept applicants from your region.
0
Senior Software Engineering Manager
60100 Embu, Eastern
KES320000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a rapidly growing technology firm, is seeking an accomplished Senior Software Engineering Manager to lead one of our core development teams. This position is fully remote, offering the flexibility to work from any location. You will be responsible for guiding a talented team of software engineers through the entire software development lifecycle, from initial design and architecture to implementation, testing, and deployment. Your primary focus will be on fostering a high-performance culture, mentoring and developing engineers, ensuring the delivery of high-quality, scalable, and robust software solutions, and aligning technical strategies with business objectives. Key responsibilities include managing project timelines, allocating resources effectively, conducting code reviews, promoting best practices in software development (e.g., Agile methodologies, CI/CD), and collaborating with product managers and other stakeholders to define product roadmaps. The ideal candidate will possess a Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, coupled with at least 7 years of experience in software development, including 3+ years in a leadership or management role. Proven experience with (mention relevant technologies, e.g., cloud computing, microservices, specific programming languages) is essential. Strong technical acumen, excellent communication and interpersonal skills, and a passion for building high-performing, motivated teams are critical for success in this role. This is an exceptional opportunity to make a significant impact on our client's technological innovation and product delivery within a supportive and dynamic remote work environment.
This advertiser has chosen not to accept applicants from your region.
1
Graduate Trainee - Software Engineering
00100 Abothuguchi West
KES80000 month
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology firm, is looking for enthusiastic and motivated Graduate Trainees to join their innovative Software Engineering team. This is a fully remote, entry-level opportunity designed to launch your career in software development. You will receive comprehensive training and mentorship from experienced engineers, working on real-world projects across the full software development lifecycle. Your responsibilities will include assisting in the design, coding, testing, and deployment of software applications. You'll gain hands-on experience with various programming languages, frameworks, and development methodologies. This role requires a proactive attitude, a strong desire to learn, and the ability to adapt to new technologies quickly. You will collaborate with a talented team in a dynamic, remote environment, contributing to the creation of cutting-edge software solutions. We are seeking individuals with a solid foundation in computer science principles and a passion for building high-quality software. This program provides an excellent foundation for aspiring software engineers, offering exposure to diverse technical challenges and career development opportunities within our client's organization. If you are a recent graduate with a passion for technology and a drive to excel, this is the perfect starting point for your professional journey.
Key Responsibilities:
Key Responsibilities:
- Assist in software design and development tasks under the guidance of senior engineers.
- Write clean, maintainable, and efficient code in various programming languages.
- Participate in code reviews and contribute to team knowledge sharing.
- Test and debug software applications to ensure quality and performance.
- Collaborate with team members on project planning and execution.
- Learn and apply new technologies, tools, and methodologies.
- Assist in the documentation of software designs and processes.
- Contribute to problem-solving and troubleshooting efforts.
- Engage in continuous learning and skill development in software engineering.
- Support the deployment and maintenance of software applications.
- Recent graduate with a Bachelor's degree in Computer Science, Software Engineering, or a related technical field.
- Strong understanding of fundamental computer science concepts, data structures, and algorithms.
- Proficiency in at least one programming language (e.g., Java, Python, C++, JavaScript).
- Familiarity with software development principles and methodologies.
- Excellent problem-solving and analytical skills.
- Strong communication and teamwork abilities.
- Eagerness to learn and adapt in a remote work environment.
- Demonstrated passion for technology and software development.
This advertiser has chosen not to accept applicants from your region.
2
Advanced Software Engineering Trainee - Remote Cloud Technologies
80200 Nairobi, Nairobi
KES60000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is offering an exceptional Advanced Software Engineering Trainee opportunity for aspiring developers looking to build a career in cloud technologies. This is a fantastic fully remote apprenticeship designed to provide comprehensive training and hands-on experience in modern software development practices. As a trainee, you will be paired with experienced mentors who will guide you through various stages of the software development lifecycle, from requirement gathering and design to coding, testing, and deployment. You will work on real-world projects, contributing to the development of cloud-based applications and services. This program focuses on building skills in languages such as Python, Java, or Go, and familiarity with cloud platforms like AWS, Azure, or GCP. You will learn about microservices architecture, containerization (Docker, Kubernetes), CI/CD pipelines, and agile methodologies. The goal of this traineeship is to equip you with the knowledge and practical experience needed to transition into a full-time software engineering role upon successful completion. Key learning areas include: back-end development, API design, database management, and cloud infrastructure management. You will participate in coding challenges, code reviews, and team-based projects to enhance your collaborative and problem-solving skills. The ideal candidate is a recent graduate with a Bachelor's degree in Computer Science, Software Engineering, or a related technical field, or an individual with a strong aptitude and demonstrable passion for software development. Prior coding experience through personal projects, bootcamps, or academic coursework is a strong plus. Excellent communication skills, a proactive learning attitude, and a commitment to delivering high-quality work are essential. If you are eager to launch your tech career in a supportive and innovative remote environment, this is the perfect opportunity for you.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Specialist
30700 Mumbuni
KES70000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a highly motivated and customer-focused Technical Support Specialist to provide remote assistance to their users. This is a full-time, fully remote position, allowing you to support clients from the comfort of your home office. You will be the primary point of contact for users experiencing technical difficulties with our client's software and systems. Your role will involve troubleshooting a wide range of technical issues, guiding users through step-by-step solutions, and ensuring timely resolution of support requests. The ideal candidate will possess strong analytical and problem-solving skills, excellent communication abilities, and a patient, empathetic approach to customer service. You should have a solid understanding of common hardware and software issues, operating systems, and network configurations. Proficiency in using remote support tools and ticketing systems is essential. Responsibilities include accurately diagnosing technical problems, documenting support interactions, escalating complex issues to higher levels of support when necessary, and contributing to the knowledge base with solutions and guides. This role requires the ability to manage multiple support tickets simultaneously, prioritize tasks effectively, and maintain a high level of customer satisfaction in a fast-paced remote environment. A passion for technology and a commitment to delivering exceptional support are key to success in this position.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support to users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Guide users through troubleshooting steps and solutions.
- Document all support interactions and resolutions in a ticketing system.
- Escalate unresolved issues to appropriate teams.
- Assist in the creation and maintenance of support documentation and FAQs.
- Identify recurring technical problems and suggest preventative measures.
- Ensure customer satisfaction through effective and timely support.
- Maintain a strong understanding of the client's products and services.
- Adhere to support service level agreements (SLAs).
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Lead
60501 Meru , Eastern
KES120000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Technical Support Lead to manage their remote support operations. This role is critical in ensuring our clients receive timely and effective technical assistance. You will be responsible for leading a team of support specialists, overseeing the resolution of complex technical issues, and maintaining high levels of customer satisfaction. The ideal candidate will have a strong technical background, excellent problem-solving abilities, and proven leadership experience. Key responsibilities include managing the support ticket queue, providing Tier 2 and Tier 3 technical support, developing troubleshooting guides and knowledge base articles, and identifying trends in customer issues to drive product improvements. You will also be responsible for training and mentoring support staff, ensuring adherence to service level agreements (SLAs), and contributing to the continuous improvement of support processes. As this is a fully remote position, exceptional communication skills, self-discipline, and the ability to manage a distributed team are essential. Your expertise will be vital in maintaining smooth operations and delivering an outstanding support experience for our client's users.
Responsibilities:
Qualifications:
Responsibilities:
- Lead and manage a team of remote technical support specialists.
- Oversee the resolution of complex customer technical issues.
- Provide Tier 2 and Tier 3 technical support.
- Develop and maintain technical troubleshooting guides and knowledge base articles.
- Monitor and analyze support ticket data to identify trends and areas for improvement.
- Train and mentor junior support staff.
- Ensure adherence to service level agreements (SLAs) and quality standards.
- Collaborate with engineering and product teams to resolve escalated issues.
- Manage customer escalations and ensure timely resolution.
- Contribute to the development of support processes and best practices.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 5 years of experience in technical support or IT helpdesk roles.
- At least 2 years of experience in a leadership or supervisory role.
- Strong technical proficiency in diagnosing and resolving hardware and software issues.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Management).
- Excellent problem-solving, analytical, and communication skills.
- Proven ability to manage and motivate a remote team.
- Customer-centric approach with a commitment to providing exceptional service.
- Ability to work independently and manage time effectively in a remote environment.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Specialist
01001 Abothuguchi West
KES55000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading provider of cloud-based software solutions, is seeking a skilled and customer-focused Technical Support Specialist for a fully remote position. In this role, you will be the primary point of contact for customers seeking assistance with our software products. You will diagnose and resolve technical issues, provide guidance on product usage, and ensure a high level of customer satisfaction. Your ability to communicate complex technical information clearly and concisely will be essential for success. Key Responsibilities:
- Provide technical support to customers via email, phone, and chat, addressing inquiries and resolving issues promptly.
- Diagnose and troubleshoot software-related problems, including installation, configuration, and usage issues.
- Guide customers through product features, functionalities, and best practices.
- Escalate complex technical issues to higher-level support or engineering teams when necessary.
- Document customer interactions, issues, and resolutions in a ticketing system.
- Create and update knowledge base articles and FAQs to empower customers and support self-service.
- Identify recurring issues and provide feedback to the product development team for potential improvements.
- Maintain a high level of customer satisfaction through effective problem-solving and communication.
- Adhere to established service level agreements (SLAs) for response and resolution times.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Proven experience in technical support or customer service, preferably in a software environment.
- Strong understanding of operating systems (Windows, macOS, Linux) and common software applications.
- Excellent troubleshooting and problem-solving skills.
- Exceptional communication, interpersonal, and active listening skills.
- Ability to explain technical concepts to non-technical users.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to work independently and manage time effectively in a remote, fast-paced environment.
- A passion for technology and helping customers succeed.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Technology engineer Jobs in Kenya !
6
Technical Support Engineer
01001 Makongeni
KES60000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a skilled and customer-focused Technical Support Engineer to join their growing team. This is a fully remote position, providing essential technical assistance and troubleshooting for our clients' software products. The ideal candidate will have a strong technical background, excellent problem-solving abilities, and a passion for delivering outstanding customer service. You will be the first point of contact for clients experiencing technical difficulties, ensuring their issues are resolved efficiently and effectively.
Key responsibilities include:
Key responsibilities include:
- Providing timely and accurate technical support to customers via phone, email, and chat.
- Diagnosing and resolving software and hardware issues.
- Guiding users through step-by-step solutions to complex technical problems.
- Escalating unresolved issues to the appropriate internal teams, such as development or engineering.
- Documenting technical issues, solutions, and customer interactions in a support ticketing system.
- Creating and maintaining technical documentation, FAQs, and knowledge base articles.
- Identifying recurring technical issues and suggesting product improvements to the development team.
- Assisting with the installation, configuration, and deployment of software products.
- Proactively monitoring systems and responding to alerts.
- Gathering customer feedback to improve the overall customer experience.
- Bachelor's degree in Computer Science, Information Technology, or a related technical field.
- Minimum of 2 years of experience in technical support or a similar customer-facing IT role.
- Proficiency in troubleshooting operating systems (Windows, macOS, Linux) and common software applications.
- Familiarity with networking concepts (TCP/IP, DNS, VPN).
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk).
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and analytical abilities.
- Ability to explain technical concepts to non-technical users.
- Customer-focused mindset with a commitment to providing exceptional service.
- Ability to work independently and manage time effectively in a remote environment.
- Knowledge of cloud computing platforms (AWS, Azure) is a plus.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Engineer
20200 Kapsuser
KES70000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and technically proficient Technical Support Engineer to join their growing team. This role is primarily based in Kericho, but offers a hybrid work model, allowing for a blend of in-office and remote work days. You will be responsible for providing advanced technical assistance to customers, diagnosing and resolving hardware and software issues, and ensuring customer satisfaction. Your duties will include responding to escalated support tickets, conducting remote troubleshooting sessions, and collaborating with engineering teams to identify root causes of problems. You will also be involved in creating and maintaining technical documentation, user guides, and knowledge base articles. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a deep understanding of networking, operating systems, and common software applications. Familiarity with ticketing systems and remote support tools is essential. A bachelor's degree in Computer Science, Information Technology, or a related field, along with relevant certifications (e.g., CompTIA A+, Network+), is highly desirable. You should possess excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. This role offers a fantastic opportunity to grow your technical expertise and contribute to a client-focused organization. We are committed to fostering a supportive work environment that balances productivity with employee well-being.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Specialist
20101 Mwembe
KES180000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and proficient Technical Support Specialist to provide exceptional assistance to our users. This is a fully remote position, allowing you to leverage your problem-solving skills from the comfort of your home. You will be the first point of contact for customers experiencing technical difficulties, diagnosing issues, and guiding them through step-by-step solutions. The ideal candidate will possess a strong understanding of hardware, software, and network troubleshooting, with excellent communication and customer service skills. You will be responsible for responding to support requests via phone, email, and chat, documenting technical issues and their resolutions, and escalating complex problems to higher support tiers when necessary. Key responsibilities include providing timely and accurate technical assistance, maintaining a high level of customer satisfaction, and contributing to the knowledge base by documenting common issues and solutions. You will also be involved in testing new software releases and providing feedback. This role requires patience, empathy, and the ability to explain technical concepts in a clear and understandable manner. You must be a self-motivated individual, capable of managing your workload efficiently in a remote environment and adhering to service level agreements. A passion for technology and helping others is essential.
Responsibilities:
Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Guide users through step-by-step solutions and troubleshooting processes.
- Document all technical issues, user interactions, and resolutions in a ticketing system.
- Escalate unresolved issues to appropriate internal teams or senior support staff.
- Contribute to the development and maintenance of a knowledge base with FAQs and troubleshooting guides.
- Test and verify software updates and new features.
- Maintain a high level of customer satisfaction through excellent service.
- Stay up-to-date with product knowledge and technical advancements.
- Adhere to defined support protocols and service level agreements (SLAs).
- High school diploma or equivalent; Associate's or Bachelor's degree in Computer Science or a related field is preferred.
- Minimum of 2 years of experience in technical support or a similar customer-facing IT role.
- Proven ability to troubleshoot and resolve common technical issues.
- Familiarity with operating systems (Windows, macOS, Linux) and common software applications.
- Excellent communication, listening, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and manage time effectively in a remote setting.
- Customer-centric approach with a passion for helping others.
- Experience with remote support tools and ticketing systems.
- Basic understanding of networking concepts is a plus.
This advertiser has chosen not to accept applicants from your region.
9