Explore numerous technician jobs, focusing on roles that demand precision and problem-solving skills. These positions are available across various sectors, from 376 Technicians jobs in Kenya
Technical Support Specialist
50201 Tuwan
KES65000 Annually
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Posted today
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Job Description
Our client is seeking a proactive and technically skilled Technical Support Specialist to join their expanding customer service team. This is a fully remote role where you will be the first point of contact for customers experiencing technical difficulties with our client's software products and services. Your primary objective will be to provide timely, accurate, and friendly support, ensuring high levels of customer satisfaction. The ideal candidate possesses strong troubleshooting skills, excellent communication abilities, and a patient demeanor.
Responsibilities:
Qualifications:
Join our client's dedicated support team and help users navigate their technical challenges from the comfort of your own home.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat, diagnosing and resolving technical issues.
- Provide step-by-step guidance to users on product features and functionalities.
- Troubleshoot and resolve hardware and software problems, including network connectivity, operating system issues, and application errors.
- Escalate complex issues to higher-level support teams or engineering when necessary, ensuring clear documentation.
- Maintain a thorough understanding of the client's products and services to provide effective support.
- Document all customer interactions, troubleshooting steps, and resolutions in the support ticketing system.
- Identify recurring issues and provide feedback to the product development team for potential improvements.
- Create and update knowledge base articles and FAQs to empower users and reduce support volume.
- Assist with user account management, including creation, modification, and deletion.
- Contribute to a positive and supportive team environment through collaboration and knowledge sharing.
- Adhere to service level agreements (SLAs) to ensure timely resolution of customer issues.
- Provide feedback on customer support processes and suggest areas for improvement.
Qualifications:
- High school diploma or equivalent required; Associate's or Bachelor's degree in IT or a related field is preferred.
- Minimum of 2 years of experience in a technical support or customer service role, preferably in a remote setting.
- Proficiency in troubleshooting common hardware and software issues across various operating systems (Windows, macOS).
- Familiarity with network concepts (TCP/IP, DNS, DHCP) and troubleshooting.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly.
- Strong problem-solving abilities and a customer-centric approach.
- Patience, empathy, and a positive attitude when dealing with customers.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote environment.
- Experience with CRM or ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
- Basic understanding of cloud-based services is desirable.
Join our client's dedicated support team and help users navigate their technical challenges from the comfort of your own home.
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Lead
00100 Tuwan
KES1800000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client is seeking a dynamic and experienced Technical Support Lead to manage their remote customer service and helpdesk operations. This is a fully remote position, ideal for a leader who can guide a distributed team effectively. You will be responsible for overseeing the technical support department, ensuring timely and effective resolution of customer inquiries and issues. This includes managing a team of support agents, developing support processes, and maintaining high levels of customer satisfaction. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a proven ability to lead and motivate a team. You will be responsible for tracking support metrics, identifying trends in customer issues, and collaborating with engineering and product teams to implement solutions and improvements. This role requires exceptional communication skills, both written and verbal, and the ability to thrive in a fast-paced, remote environment. You will ensure that all support channels are managed efficiently and that customers receive exceptional service.
Key Responsibilities:
Key Responsibilities:
- Lead and manage a team of technical support representatives.
- Develop and implement efficient customer support processes and procedures.
- Monitor and analyze support ticket volume, resolution times, and customer satisfaction metrics.
- Provide technical expertise and guidance to the support team.
- Train and mentor new support staff.
- Act as a point of escalation for complex customer issues.
- Collaborate with product and engineering teams to resolve bugs and improve product functionality.
- Maintain the knowledge base and ensure its accuracy and completeness.
- Ensure adherence to service level agreements (SLAs).
- Continuously identify opportunities for improvement in support operations.
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- Minimum of 5 years of experience in technical support or customer service, with at least 2 years in a leadership role.
- Strong understanding of IT systems, networks, and common software applications.
- Experience with helpdesk software and ticketing systems (e.g., Zendesk, Jira Service Management).
- Excellent troubleshooting and problem-solving skills.
- Proven leadership and team management abilities.
- Exceptional communication and interpersonal skills.
- Ability to work independently and manage a remote team effectively.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Specialist
20200 Kapsuser
KES55000 Monthly
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and resourceful Technical Support Specialist to join their customer-centric team. This is a fully remote position, providing essential support to users encountering technical issues with our software and systems. You will be responsible for troubleshooting hardware and software problems, providing clear and concise solutions, and escalating complex issues when necessary. The ideal candidate possesses excellent technical aptitude, strong problem-solving skills, and outstanding customer service abilities. Proficiency in diagnosing and resolving issues related to operating systems, applications, networks, and hardware is crucial. You will be the first point of contact for many users, requiring patience, empathy, and the ability to explain technical concepts in an easily understandable manner. As a remote role, you will manage your workload efficiently, utilize our ticketing system effectively, and maintain accurate records of customer interactions. We are looking for an individual who is proactive, adaptable, and committed to ensuring user satisfaction. Key responsibilities include responding to support requests via phone, email, and chat; guiding users through troubleshooting steps; documenting technical solutions; identifying recurring issues to inform product improvements; and maintaining knowledge base articles. Our client is dedicated to providing a supportive and collaborative remote work environment, offering opportunities for professional development in the IT support field. If you have a passion for technology and helping others, this is an excellent opportunity to contribute to our success.
Key Responsibilities:
Key Responsibilities:
- Provide timely and effective technical support to end-users via multiple channels (phone, email, chat).
- Diagnose and resolve hardware, software, and network issues.
- Guide users through step-by-step solutions for technical problems.
- Document all support requests, troubleshooting steps, and resolutions in the ticketing system.
- Escalate complex issues to senior support staff or relevant IT teams.
- Maintain and update knowledge base articles with solutions and troubleshooting guides.
- Identify trends in support requests and provide feedback for product improvement.
- Ensure a high level of customer satisfaction through excellent service.
- Stay current with product updates and relevant technologies.
- Adhere to company policies and procedures for technical support.
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts.
- Excellent troubleshooting and problem-solving skills.
- Exceptional customer service and communication skills.
- Ability to explain technical concepts clearly to non-technical users.
- Proficiency in using helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a remote environment.
- A strong willingness to learn and adapt to new technologies.
- Relevant certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.
- Must be legally eligible to work in Kenya.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Lead
20100 Mwembe
KES450000 Annually
WhatJobs
Posted 5 days ago
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Job Description
Our client is looking for a highly skilled and motivated Technical Support Lead to manage their customer service and helpdesk operations. This hybrid role offers a blend of remote flexibility and in-office collaboration, based in **Naivasha, Nakuru, KE**. You will be responsible for leading a team of support specialists, ensuring the delivery of exceptional technical assistance to our diverse customer base. Key responsibilities include troubleshooting complex technical issues, developing and implementing support strategies, and maintaining comprehensive knowledge bases. You will also be involved in training and mentoring support staff, monitoring team performance, and identifying areas for process improvement. The ideal candidate will have a strong background in IT support, excellent problem-solving abilities, and a passion for customer satisfaction. Experience with ticketing systems, remote diagnostic tools, and various operating systems is essential. You will work closely with other departments to resolve escalated issues and contribute to product development by relaying customer feedback. This role requires strong communication and leadership skills, with the ability to motivate a team and manage priorities effectively in a fast-paced environment. We seek an individual who is proactive, detail-oriented, and committed to providing timely and effective solutions to our valued customers.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Engineer
80100 Shella
KES85000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Technical Support Engineer to provide exceptional support to their user base. This is a fully remote position that requires a deep understanding of technical troubleshooting, excellent communication skills, and a passion for helping users resolve complex issues. You will be responsible for diagnosing and resolving technical hardware and software issues, guiding users through problem-solving processes, and providing clear, concise explanations of technical solutions. The ideal candidate will have experience supporting a variety of software applications, operating systems, and network environments. You will be expected to manage support tickets, document solutions, and contribute to the knowledge base to empower users and fellow support team members. This role demands strong analytical and problem-solving skills, with the ability to quickly identify root causes of technical problems and implement effective resolutions. Excellent interpersonal skills are crucial for effectively communicating with users of varying technical expertise. As a remote employee, you must be a self-starter, highly organized, and possess the discipline to manage your workload effectively while maintaining high standards of service. You will be an integral part of a collaborative support team, sharing insights and best practices to continuously improve the support experience. Experience with remote support tools, ticketing systems (e.g., Zendesk, Jira Service Desk), and common IT infrastructure components is essential. We are looking for a patient, empathetic, and technically adept individual who is dedicated to ensuring user satisfaction and system stability. Proactive communication and follow-through are key to success in this role. Join us and become a critical resource for users, ensuring their seamless experience with our client's technology. Responsibilities include:
- Providing technical assistance and support for incoming queries and issues.
- Responding to client requests for technical support.
- Diagnosing and resolving technical hardware and software issues.
- Guiding users through problem-solving processes.
- Documenting all technical issues and resolutions.
- Escalating unresolved issues to the appropriate internal teams.
- Installing, modifying, and repairing computer hardware and software.
- Performing user account management.
- Creating and maintaining IT support documentation and knowledge base articles.
- Ensuring timely and effective resolution of technical problems.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in technical support or helpdesk roles.
- Proficiency in operating systems (Windows, macOS, Linux).
- Experience with network troubleshooting.
- Familiarity with remote support tools and ticketing systems.
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication skills.
- Customer-oriented approach with a patient and helpful demeanor.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Engineer
60200 Meru , Eastern
KES120000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a skilled and motivated Technical Support Engineer to join their globally distributed team. This is a fully remote position, allowing you to provide expert technical assistance from the comfort of your home. You will be responsible for diagnosing and resolving complex technical issues for our clients' software products and services. This role requires a strong understanding of software applications, hardware systems, and network protocols, combined with excellent problem-solving and communication skills. You will be a key point of contact for customers needing advanced technical support, ensuring their satisfaction and seamless operation of our client's solutions.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support to customers via phone, email, chat, and remote sessions, addressing complex software and hardware issues.
- Diagnose, troubleshoot, and resolve technical problems efficiently, escalating when necessary to engineering teams with detailed documentation.
- Analyze product performance issues, identify root causes, and implement effective solutions.
- Develop and maintain technical documentation, including FAQs, knowledge base articles, and troubleshooting guides.
- Collaborate with product development and quality assurance teams to identify and report software bugs and usability issues.
- Assist in the testing and implementation of new software releases and updates.
- Provide training and guidance to less experienced support staff.
- Manage customer relationships, ensuring a high level of satisfaction through timely and effective problem resolution.
- Monitor system performance and identify potential issues before they impact users.
- Contribute to the continuous improvement of support processes and customer service standards.
- Stay current with new technologies and product updates relevant to the support role.
- Work independently to manage assigned tickets and projects, meeting defined service level agreements (SLAs).
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field.
- Minimum of 4 years of experience in technical support or a related IT role, with a strong track record of resolving complex issues.
- In-depth knowledge of operating systems (Windows, macOS, Linux), network protocols (TCP/IP, DNS, DHCP), and common software applications.
- Experience with scripting languages (e.g., Python, Bash) is a plus.
- Proficiency in using remote access tools and helpdesk ticketing systems.
- Excellent analytical and problem-solving skills, with a logical approach to troubleshooting.
- Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical users.
- Ability to work autonomously and manage time effectively in a remote environment.
- Customer-focused attitude with a passion for delivering exceptional service.
- Experience with cloud platforms (AWS, Azure, GCP) is advantageous.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are a plus.
This advertiser has chosen not to accept applicants from your region.
5
Senior Technical Support Engineer
00100 Abothuguchi West
KES65000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a highly skilled and customer-focused Senior Technical Support Engineer to join their fully remote global support team. This role is essential in providing exceptional technical assistance and resolving complex issues for our diverse client base. You will be the primary point of contact for escalated technical challenges, leveraging your deep understanding of our products and troubleshooting methodologies. The ideal candidate is a proactive problem-solver with excellent communication skills and a passion for delivering outstanding customer service in a remote setting.
Responsibilities:
Responsibilities:
- Provide advanced technical support to customers via phone, email, and remote access tools, addressing complex hardware and software issues.
- Diagnose, troubleshoot, and resolve escalated technical problems efficiently and effectively.
- Reproduce customer issues in a test environment to identify root causes and develop solutions.
- Collaborate with engineering and product development teams to report bugs, suggest product enhancements, and ensure timely resolution of issues.
- Develop and maintain comprehensive technical documentation, including knowledge base articles, troubleshooting guides, and FAQs.
- Mentor and guide junior support staff, sharing technical expertise and best practices.
- Manage and prioritize a queue of support tickets, ensuring timely responses and resolutions.
- Identify trends in customer issues and provide feedback to product teams for continuous improvement.
- Contribute to the overall customer support strategy and process improvement initiatives.
- Participate in on-call rotation as needed to provide 24/7 support coverage.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, helpdesk, or a similar role, with a focus on complex issue resolution.
- Proven expertise in troubleshooting operating systems (Windows, macOS, Linux), network configurations, and software applications.
- Strong understanding of software development lifecycles and database technologies.
- Excellent analytical and problem-solving skills, with the ability to think critically under pressure.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Desk).
- Ability to work independently and manage time effectively in a remote, fast-paced environment.
- Certifications such as CompTIA A+, Network+, or ITIL are a plus.
- Experience in a SaaS environment is highly desirable.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Technical Support Engineer
00100 Abothuguchi West
KES180000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a rapidly expanding technology firm, is seeking an accomplished Senior Technical Support Engineer to join their fully remote, global support team. This role demands a proactive problem-solver with deep technical acumen and exceptional customer service skills. You will be instrumental in providing advanced troubleshooting and resolution for complex technical issues reported by enterprise clients, ensuring the seamless operation of our client's innovative software solutions. The ideal candidate thrives in a fast-paced, remote-first environment and is committed to delivering outstanding user experiences.
Key Responsibilities:
Key Responsibilities:
- Provide Tier 3 technical support and advanced troubleshooting for complex software and hardware issues reported by customers via phone, email, and ticketing systems.
- Diagnose, research, and resolve intricate technical problems, often involving deep dives into system logs, network configurations, and application code.
- Act as a subject matter expert on the company's product suite, providing guidance and support to Tier 1 and Tier 2 support teams.
- Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
- Collaborate with engineering and product development teams to identify product bugs, suggest improvements, and advocate for customer needs.
- Manage critical customer escalations, ensuring timely and effective resolution while maintaining clear communication with affected parties.
- Monitor system performance and proactively identify potential issues before they impact users.
- Conduct remote training sessions for customers on product usage and troubleshooting best practices.
- Contribute to the continuous improvement of support processes, tools, and workflows.
- Analyze support trends and provide insights to management for product and service enhancements.
- Ensure all support interactions are documented accurately and thoroughly in the CRM system.
- Maintain a high level of customer satisfaction through efficient and empathetic issue resolution.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, helpdesk, or a similar customer-facing IT role, with at least 2 years in a senior or lead capacity.
- Proven expertise in troubleshooting complex software applications, operating systems (Windows, macOS, Linux), and network protocols (TCP/IP, DNS, HTTP).
- Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes) is highly desirable.
- Strong understanding of database technologies (SQL, NoSQL) and scripting languages (Python, Bash) is a plus.
- Exceptional analytical, problem-solving, and deductive reasoning skills.
- Excellent written and verbal communication skills, with a clear and professional demeanor.
- Demonstrated ability to manage multiple priorities and work effectively under pressure.
- Proven ability to work independently and collaboratively within a distributed, remote team.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Management) and remote access tools.
- Customer-centric mindset with a passion for delivering exceptional service.
This advertiser has chosen not to accept applicants from your region.
7
Senior Technical Support Specialist
00205 Ongata Rongai, Rift Valley
KES360000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking an exceptional Senior Technical Support Specialist to provide high-level, remote-first technical assistance and troubleshooting for their diverse user base. This role is crucial for ensuring optimal performance and user satisfaction with our client's innovative software solutions and IT infrastructure. You will be the first point of contact for complex technical issues, diagnosing and resolving problems related to software applications, hardware, networks, and user accounts. The ideal candidate possesses a profound understanding of operating systems (Windows, macOS, Linux), network protocols, and common IT hardware. Your responsibilities will include providing in-depth technical support via phone, email, and chat, documenting issues and resolutions meticulously, and escalating complex problems to appropriate engineering teams. You will also play a key role in developing and maintaining technical documentation, knowledge base articles, and user guides to empower users and streamline support processes. This is an outstanding opportunity for a customer-centric technical expert to make a tangible impact while working from anywhere, with a particular focus on supporting individuals and businesses within the Ongata Rongai, Kajiado, KE area. You will actively participate in identifying trends in support requests and provide feedback to product and development teams for continuous improvement. Strong communication, patience, and the ability to explain technical concepts clearly to non-technical users are essential. The role demands a proactive approach to problem-solving and a dedication to delivering world-class customer service in a fully remote setting.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide advanced technical support and troubleshooting for software, hardware, and network issues.
- Diagnose and resolve complex technical problems efficiently and effectively.
- Respond to user inquiries and support requests via multiple channels (phone, email, chat).
- Document all support interactions, issues, and resolutions in the ticketing system.
- Develop and maintain comprehensive knowledge base articles and technical documentation.
- Escalate unresolved issues to appropriate engineering or development teams.
- Identify recurring technical issues and provide feedback for product improvement.
- Assist in the onboarding and training of new support staff.
- Proactively identify opportunities to improve user experience and support processes.
Qualifications:
- Associate's or Bachelor's degree in IT, Computer Science, or a related field, or equivalent practical experience.
- 3+ years of experience in a technical support or helpdesk role, preferably at a senior level.
- In-depth knowledge of Windows, macOS, and Linux operating systems.
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP).
- Experience with IT support ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent troubleshooting and problem-solving skills.
- Superior communication and interpersonal skills, with a customer-centric approach.
- Ability to work independently and manage time effectively in a remote environment.
This advertiser has chosen not to accept applicants from your region.
8
Remote Technical Support Engineer
00100 Ngong
KES75000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
A rapidly growing technology company is looking for a skilled Remote Technical Support Engineer to provide expert assistance to our diverse clientele. This role is essential for maintaining customer satisfaction and ensuring the seamless operation of our software products. You will be responsible for troubleshooting complex technical issues, diagnosing hardware and software problems, and guiding users through step-by-step solutions. This position requires a deep understanding of operating systems, network configurations, and common software applications. You will interact with customers via multiple channels, including phone, email, and chat, providing timely and accurate support. The ideal candidate will possess excellent problem-solving skills, strong analytical abilities, and exceptional communication and interpersonal skills. You must be able to explain technical concepts in a clear and concise manner to both technical and non-technical users. This is a fully remote position, allowing you to work from home while supporting a global customer base. You will need to be self-motivated, organized, and capable of managing your workload effectively in a remote setting. Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote desktop tools is highly desirable. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is required. We are looking for individuals who are passionate about technology, customer service, and continuous learning. If you are adept at resolving technical challenges and excel in a remote work environment, we invite you to apply.
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