Explore numerous technician jobs, focusing on roles that demand precision and problem-solving skills. These positions are available across various sectors, from 346 Technicians jobs in Kenya
Bakery Machine Technicians
Kiambu County Kiambu, Central
Career Directions Limited (CDL)
Posted 15 days ago
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Job Description
Job Title : Bakery Machine Technicians Location: Kiambu CountyDepartment : Production (Bread Manufacturing)Reports To : Production SupervisorEmployment Type : Full TimeJob Brief Operate process control machinery to bake various bread types. Ensure smooth operation, optimal capacity, and maintenance of machines.Key Responsibilities: • Operate, set up, and clean machines; feed raw materials; adjust settings; monitor baking process.• Inspect products, address faults, and maintain production logs.• Manage raw material inventory and ensure quality control per GMP standards.• Monitor equipment performance, report issues, and coordinate repairs.• Train new operators and support skills development.• Implement process improvements and maintain food safety compliance.RequirementsEducation and Key Qualification Requirements • Diploma in Manufacturing, Engineering, Food Science, or related field preferred.• Proven experience with mixers, proofers, slicers, packaging, and bagging machines. • Ability to operate PLCs.• 3+ years of relevant experience.
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Technical Support Specialist
30100 Kitale, Rift Valley
KES50000 month
WhatJobs
Posted today
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Job Description
Our client is looking for a dedicated and customer-focused Technical Support Specialist to provide exceptional assistance to their user base. This is a fully remote position, allowing you to leverage your problem-solving skills from the convenience of your home. You will be the first point of contact for users experiencing technical difficulties with our client's software and hardware products. Your primary responsibilities include diagnosing and resolving technical issues via phone, email, and chat, guiding users through step-by-step solutions, and escalating complex problems to higher-level support teams when necessary. You will maintain detailed records of customer interactions, including issues, troubleshooting steps, and resolutions, within the company's ticketing system. A key aspect of this role is to contribute to the knowledge base by creating and updating support articles and FAQs to empower users and reduce ticket volume. You will also gather customer feedback and report common issues or trends to the product development team to drive product improvements. The ideal candidate will have a High School Diploma or equivalent, with relevant technical certifications being a plus. At least 2 years of experience in a technical support or helpdesk role is required, with a proven ability to troubleshoot common software and hardware problems. Familiarity with operating systems (Windows, macOS), common applications, and basic networking concepts is essential. Excellent communication skills, both written and verbal, are critical, as is the ability to explain technical concepts clearly to non-technical users. Strong analytical and problem-solving skills, patience, and a customer-centric attitude are paramount. The ability to manage time effectively, prioritize tasks, and work independently in a remote setting is crucial for success in this role. Join our client's supportive and collaborative team and help ensure a seamless technical experience for their valued customers.
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Technical Support Lead
20200 Kapsuser
KES120000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking an experienced and proactive Technical Support Lead to manage and mentor their remote customer support team. This is a fully remote position, offering a great opportunity to lead from anywhere within Kenya. The ideal candidate will have a strong background in IT support, customer service, and team leadership, with a proven ability to resolve complex technical issues and ensure high levels of customer satisfaction. You will be responsible for overseeing the daily operations of the technical support desk, troubleshooting software and hardware problems, and providing guidance and training to support agents. Your ability to escalate issues appropriately, manage ticket queues efficiently, and maintain clear communication with customers and internal teams will be crucial. Key responsibilities include developing and implementing support processes, monitoring service level agreements (SLAs), and identifying trends in customer issues to improve product performance and support documentation. You will also be involved in creating and updating knowledge base articles and FAQs. The successful candidate will possess excellent technical aptitude, strong problem-solving skills, and outstanding customer service orientation. Proficiency in helpdesk software and remote support tools is essential. We are looking for a highly organized, communicative, and results-driven individual who can motivate a team and drive continuous improvement in a remote work environment. This role offers a chance to take on leadership responsibilities and make a significant impact on the customer experience. If you are a skilled technical professional with a passion for customer support and team leadership, we encourage you to apply.
Key Responsibilities:
Key Responsibilities:
- Lead and mentor a remote team of technical support specialists.
- Oversee the daily operations of the technical support helpdesk.
- Troubleshoot and resolve complex customer technical issues.
- Ensure timely and effective resolution of support tickets.
- Monitor performance against Service Level Agreements (SLAs).
- Develop and implement support processes and best practices.
- Create and maintain knowledge base articles and user guides.
- Analyze support trends and provide feedback to product development.
- Handle escalated customer complaints and ensure satisfactory resolution.
- Diploma or Degree in Information Technology, Computer Science, or a related field.
- Minimum of 4 years of experience in technical support or IT helpdesk roles.
- At least 2 years of experience in a team leadership or supervisory capacity.
- Strong understanding of computer hardware, software, and networking concepts.
- Proficiency with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Excellent troubleshooting and problem-solving skills.
- Exceptional customer service and communication skills.
- Ability to manage and motivate a remote team effectively.
- Strong organizational and time-management skills.
- Experience in creating technical documentation is a plus.
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2
Technical Support Specialist
30700 Mumbuni
KES70000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a highly motivated and customer-focused Technical Support Specialist to provide remote assistance to their users. This is a full-time, fully remote position, allowing you to support clients from the comfort of your home office. You will be the primary point of contact for users experiencing technical difficulties with our client's software and systems. Your role will involve troubleshooting a wide range of technical issues, guiding users through step-by-step solutions, and ensuring timely resolution of support requests. The ideal candidate will possess strong analytical and problem-solving skills, excellent communication abilities, and a patient, empathetic approach to customer service. You should have a solid understanding of common hardware and software issues, operating systems, and network configurations. Proficiency in using remote support tools and ticketing systems is essential. Responsibilities include accurately diagnosing technical problems, documenting support interactions, escalating complex issues to higher levels of support when necessary, and contributing to the knowledge base with solutions and guides. This role requires the ability to manage multiple support tickets simultaneously, prioritize tasks effectively, and maintain a high level of customer satisfaction in a fast-paced remote environment. A passion for technology and a commitment to delivering exceptional support are key to success in this position.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support to users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Guide users through troubleshooting steps and solutions.
- Document all support interactions and resolutions in a ticketing system.
- Escalate unresolved issues to appropriate teams.
- Assist in the creation and maintenance of support documentation and FAQs.
- Identify recurring technical problems and suggest preventative measures.
- Ensure customer satisfaction through effective and timely support.
- Maintain a strong understanding of the client's products and services.
- Adhere to support service level agreements (SLAs).
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3
Technical Support Lead
60501 Meru , Eastern
KES120000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Technical Support Lead to manage their remote support operations. This role is critical in ensuring our clients receive timely and effective technical assistance. You will be responsible for leading a team of support specialists, overseeing the resolution of complex technical issues, and maintaining high levels of customer satisfaction. The ideal candidate will have a strong technical background, excellent problem-solving abilities, and proven leadership experience. Key responsibilities include managing the support ticket queue, providing Tier 2 and Tier 3 technical support, developing troubleshooting guides and knowledge base articles, and identifying trends in customer issues to drive product improvements. You will also be responsible for training and mentoring support staff, ensuring adherence to service level agreements (SLAs), and contributing to the continuous improvement of support processes. As this is a fully remote position, exceptional communication skills, self-discipline, and the ability to manage a distributed team are essential. Your expertise will be vital in maintaining smooth operations and delivering an outstanding support experience for our client's users.
Responsibilities:
Qualifications:
Responsibilities:
- Lead and manage a team of remote technical support specialists.
- Oversee the resolution of complex customer technical issues.
- Provide Tier 2 and Tier 3 technical support.
- Develop and maintain technical troubleshooting guides and knowledge base articles.
- Monitor and analyze support ticket data to identify trends and areas for improvement.
- Train and mentor junior support staff.
- Ensure adherence to service level agreements (SLAs) and quality standards.
- Collaborate with engineering and product teams to resolve escalated issues.
- Manage customer escalations and ensure timely resolution.
- Contribute to the development of support processes and best practices.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 5 years of experience in technical support or IT helpdesk roles.
- At least 2 years of experience in a leadership or supervisory role.
- Strong technical proficiency in diagnosing and resolving hardware and software issues.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Management).
- Excellent problem-solving, analytical, and communication skills.
- Proven ability to manage and motivate a remote team.
- Customer-centric approach with a commitment to providing exceptional service.
- Ability to work independently and manage time effectively in a remote environment.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Specialist
01001 Abothuguchi West
KES55000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading provider of cloud-based software solutions, is seeking a skilled and customer-focused Technical Support Specialist for a fully remote position. In this role, you will be the primary point of contact for customers seeking assistance with our software products. You will diagnose and resolve technical issues, provide guidance on product usage, and ensure a high level of customer satisfaction. Your ability to communicate complex technical information clearly and concisely will be essential for success. Key Responsibilities:
- Provide technical support to customers via email, phone, and chat, addressing inquiries and resolving issues promptly.
- Diagnose and troubleshoot software-related problems, including installation, configuration, and usage issues.
- Guide customers through product features, functionalities, and best practices.
- Escalate complex technical issues to higher-level support or engineering teams when necessary.
- Document customer interactions, issues, and resolutions in a ticketing system.
- Create and update knowledge base articles and FAQs to empower customers and support self-service.
- Identify recurring issues and provide feedback to the product development team for potential improvements.
- Maintain a high level of customer satisfaction through effective problem-solving and communication.
- Adhere to established service level agreements (SLAs) for response and resolution times.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Proven experience in technical support or customer service, preferably in a software environment.
- Strong understanding of operating systems (Windows, macOS, Linux) and common software applications.
- Excellent troubleshooting and problem-solving skills.
- Exceptional communication, interpersonal, and active listening skills.
- Ability to explain technical concepts to non-technical users.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to work independently and manage time effectively in a remote, fast-paced environment.
- A passion for technology and helping customers succeed.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Engineer
01001 Makongeni
KES60000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a skilled and customer-focused Technical Support Engineer to join their growing team. This is a fully remote position, providing essential technical assistance and troubleshooting for our clients' software products. The ideal candidate will have a strong technical background, excellent problem-solving abilities, and a passion for delivering outstanding customer service. You will be the first point of contact for clients experiencing technical difficulties, ensuring their issues are resolved efficiently and effectively.
Key responsibilities include:
Key responsibilities include:
- Providing timely and accurate technical support to customers via phone, email, and chat.
- Diagnosing and resolving software and hardware issues.
- Guiding users through step-by-step solutions to complex technical problems.
- Escalating unresolved issues to the appropriate internal teams, such as development or engineering.
- Documenting technical issues, solutions, and customer interactions in a support ticketing system.
- Creating and maintaining technical documentation, FAQs, and knowledge base articles.
- Identifying recurring technical issues and suggesting product improvements to the development team.
- Assisting with the installation, configuration, and deployment of software products.
- Proactively monitoring systems and responding to alerts.
- Gathering customer feedback to improve the overall customer experience.
- Bachelor's degree in Computer Science, Information Technology, or a related technical field.
- Minimum of 2 years of experience in technical support or a similar customer-facing IT role.
- Proficiency in troubleshooting operating systems (Windows, macOS, Linux) and common software applications.
- Familiarity with networking concepts (TCP/IP, DNS, VPN).
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk).
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and analytical abilities.
- Ability to explain technical concepts to non-technical users.
- Customer-focused mindset with a commitment to providing exceptional service.
- Ability to work independently and manage time effectively in a remote environment.
- Knowledge of cloud computing platforms (AWS, Azure) is a plus.
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Engineer
20200 Kapsuser
KES70000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and technically proficient Technical Support Engineer to join their growing team. This role is primarily based in Kericho, but offers a hybrid work model, allowing for a blend of in-office and remote work days. You will be responsible for providing advanced technical assistance to customers, diagnosing and resolving hardware and software issues, and ensuring customer satisfaction. Your duties will include responding to escalated support tickets, conducting remote troubleshooting sessions, and collaborating with engineering teams to identify root causes of problems. You will also be involved in creating and maintaining technical documentation, user guides, and knowledge base articles. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a deep understanding of networking, operating systems, and common software applications. Familiarity with ticketing systems and remote support tools is essential. A bachelor's degree in Computer Science, Information Technology, or a related field, along with relevant certifications (e.g., CompTIA A+, Network+), is highly desirable. You should possess excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. This role offers a fantastic opportunity to grow your technical expertise and contribute to a client-focused organization. We are committed to fostering a supportive work environment that balances productivity with employee well-being.
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7
Technical Support Specialist
20101 Mwembe
KES180000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and proficient Technical Support Specialist to provide exceptional assistance to our users. This is a fully remote position, allowing you to leverage your problem-solving skills from the comfort of your home. You will be the first point of contact for customers experiencing technical difficulties, diagnosing issues, and guiding them through step-by-step solutions. The ideal candidate will possess a strong understanding of hardware, software, and network troubleshooting, with excellent communication and customer service skills. You will be responsible for responding to support requests via phone, email, and chat, documenting technical issues and their resolutions, and escalating complex problems to higher support tiers when necessary. Key responsibilities include providing timely and accurate technical assistance, maintaining a high level of customer satisfaction, and contributing to the knowledge base by documenting common issues and solutions. You will also be involved in testing new software releases and providing feedback. This role requires patience, empathy, and the ability to explain technical concepts in a clear and understandable manner. You must be a self-motivated individual, capable of managing your workload efficiently in a remote environment and adhering to service level agreements. A passion for technology and helping others is essential.
Responsibilities:
Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Guide users through step-by-step solutions and troubleshooting processes.
- Document all technical issues, user interactions, and resolutions in a ticketing system.
- Escalate unresolved issues to appropriate internal teams or senior support staff.
- Contribute to the development and maintenance of a knowledge base with FAQs and troubleshooting guides.
- Test and verify software updates and new features.
- Maintain a high level of customer satisfaction through excellent service.
- Stay up-to-date with product knowledge and technical advancements.
- Adhere to defined support protocols and service level agreements (SLAs).
- High school diploma or equivalent; Associate's or Bachelor's degree in Computer Science or a related field is preferred.
- Minimum of 2 years of experience in technical support or a similar customer-facing IT role.
- Proven ability to troubleshoot and resolve common technical issues.
- Familiarity with operating systems (Windows, macOS, Linux) and common software applications.
- Excellent communication, listening, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and manage time effectively in a remote setting.
- Customer-centric approach with a passion for helping others.
- Experience with remote support tools and ticketing systems.
- Basic understanding of networking concepts is a plus.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Specialist
70100 Moiben
KES50000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly motivated and customer-focused Technical Support Specialist to join their fully remote team. In this role, you will be the first point of contact for customers experiencing technical issues with our products or services. Your primary objective is to provide timely, accurate, and effective technical assistance, ensuring a positive customer experience. You will troubleshoot software and hardware problems, guide users through solutions, and escalate complex issues when necessary. This is a dynamic, remote position requiring excellent communication and problem-solving skills.
Key Responsibilities:
Qualifications:
If you are passionate about technology and helping people, and you thrive in a remote work setting, this is the perfect opportunity for you to grow your career.
Key Responsibilities:
- Provide exceptional customer support via phone, email, and chat for technical inquiries.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Guide customers through step-by-step solutions to technical problems.
- Document all customer interactions, issues, and resolutions in the ticketing system.
- Escalate unresolved issues to appropriate internal teams or senior technicians.
- Create and maintain knowledge base articles and FAQs to assist customers and internal teams.
- Identify recurring technical issues and provide feedback to product development teams for improvements.
- Proactively monitor customer systems and respond to alerts.
- Maintain a high level of customer satisfaction.
Qualifications:
- Proven experience in a technical support or customer service role.
- Strong knowledge of computer hardware, software, operating systems (Windows, macOS, Linux), and common applications.
- Excellent troubleshooting and problem-solving skills.
- Superb communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Ability to work independently, manage multiple tasks, and prioritize effectively in a remote environment.
- A strong customer service orientation and a patient, helpful attitude.
- Relevant technical certifications (e.g., CompTIA A+, Network+) are a plus.
If you are passionate about technology and helping people, and you thrive in a remote work setting, this is the perfect opportunity for you to grow your career.
This advertiser has chosen not to accept applicants from your region.
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