378 Technical Support Leader jobs in Kenya
Community Support Manager
20101 Nyeri Town
KES75000 Annually
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Our client is seeking a dedicated and empathetic Community Support Manager to lead our remote-first support initiatives. This pivotal role involves developing and implementing strategies to enhance the well-being and social integration of community members. You will be responsible for overseeing a team of community support workers, providing them with guidance, training, and supervision to ensure the highest quality of care. Key responsibilities include managing case loads, coordinating with external agencies for specialized support, and developing personalized care plans for individuals with diverse needs. You will also be instrumental in fostering a positive and inclusive community environment through virtual engagement activities and resource dissemination. The ideal candidate will possess strong communication, problem-solving, and interpersonal skills, with a proven ability to manage teams effectively in a remote setting. Experience in social work, community development, or a related field is essential. A deep understanding of community needs and available resources is also required. This is an exciting opportunity to make a significant impact on the lives of individuals and communities, from the comfort of your home office. We are looking for someone with a passion for service and a commitment to continuous improvement in care delivery. The ability to work independently, manage time efficiently, and maintain clear communication channels with colleagues and clients is paramount. Your role will be crucial in building a supportive network and ensuring that all community members feel valued and connected.
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Community Support Manager
40100 Kisumu
KES95000 Annually
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Our client is seeking a highly motivated and experienced Community Support Manager to join their dynamic team. This is a fully remote position, offering flexibility and the opportunity to make a significant impact from anywhere. As the Community Support Manager, you will be responsible for fostering a positive and supportive environment for our diverse user base. Your primary duties will involve developing and implementing community engagement strategies, moderating online forums and social media platforms, and addressing user inquiries and concerns with empathy and efficiency.
Key responsibilities include:
Key responsibilities include:
- Developing and executing strategies to grow and engage our online community across various platforms.
- Moderating user-generated content to ensure adherence to community guidelines and maintain a safe and inclusive space.
- Responding to user inquiries, feedback, and complaints in a timely and professional manner via email, chat, and social media.
- Identifying and escalating complex issues to relevant internal teams for resolution.
- Analyzing community feedback and usage data to identify trends, insights, and areas for improvement.
- Creating and curating engaging content such as FAQs, blog posts, and tutorials to support the community.
- Collaborating with marketing and product teams to ensure consistent messaging and promote new initiatives.
- Organizing and facilitating online events, webinars, and Q&A sessions.
- Building relationships with key community members and influencers.
- Tracking and reporting on key community health metrics, such as engagement rates, sentiment, and churn.
- Staying abreast of industry best practices in community management and customer support.
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Community Support Manager
00200 Abothuguchi West
KES75000 Annually
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Our client is seeking a dedicated and experienced Community Support Manager to oversee and enhance our social care programs in Ruiru, Kiambu, KE . This pivotal role involves leading a team of community support workers, developing and implementing outreach strategies, and ensuring the delivery of high-quality services to vulnerable individuals and families. You will be responsible for assessing community needs, coordinating support services, managing case files, and fostering strong relationships with local stakeholders, government agencies, and partner organizations. The ideal candidate will have a proven track record in community development, social work, or a related field, with exceptional leadership and communication skills. Key responsibilities include: conducting regular staff supervisions and performance reviews; developing and managing budgets for community projects; organizing community engagement events and workshops; ensuring compliance with all relevant regulations and ethical standards; and contributing to the strategic planning and growth of our social care initiatives. You will also be instrumental in identifying funding opportunities and preparing grant proposals. A passion for social justice and a deep understanding of the challenges faced by underserved communities are essential. This is an opportunity to make a tangible difference in the lives of many, working within a supportive and dynamic environment. The role requires a Bachelor's degree in Social Work, Psychology, Community Development, or a related discipline. A minimum of 5 years of relevant experience in a supervisory or management capacity is preferred. Strong analytical, problem-solving, and organizational skills are crucial. Proficiency in data management and reporting is also necessary. The ability to work effectively in a team and independently, coupled with excellent interpersonal skills, will be key to success in this position. We are looking for an individual who is compassionate, resilient, and committed to empowering individuals and communities.
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Community Support Manager
90100 Mumbuni
KES850000 Annually
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Our client, a non-profit organization dedicated to community development, is seeking an empathetic and organized Community Support Manager to lead their fully remote support team. This vital role involves overseeing the provision of essential services and support to individuals and families within the community. You will be responsible for managing a team of community workers, ensuring high standards of care, and developing effective support strategies. The ideal candidate will have a strong background in social work, community management, or a related field, with exceptional leadership and communication skills. This is a remote-first position, allowing you to make a significant impact from anywhere. Key responsibilities include:
- Managing and supervising a team of community support staff.
- Developing and implementing community outreach programs.
- Providing guidance and support to individuals and families facing challenges.
- Coordinating with external agencies and resources to enhance service delivery.
- Monitoring client progress and ensuring adherence to support plans.
- Developing and maintaining case management systems.
- Organizing training and development opportunities for the support team.
- Ensuring compliance with organizational policies and ethical standards.
- Reporting on program effectiveness and client outcomes.
- Bachelor's degree in Social Work, Sociology, Psychology, or a related field.
- Minimum of 4 years of experience in community services, social work, or a similar role.
- Proven experience in team leadership and management.
- Strong understanding of social welfare systems and community resources.
- Excellent interpersonal, communication, and conflict-resolution skills.
- Proficiency in case management software.
- Ability to work independently and manage a remote team effectively.
- Empathy, patience, and a passion for supporting vulnerable populations.
- Commitment to diversity, equity, and inclusion.
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Community Support Manager
00100 Njiru Village
KES150000 Annually
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Our client is seeking a dedicated and compassionate Community Support Manager to join their growing team. This is a fully remote position, offering flexibility and the opportunity to make a significant impact from anywhere. The successful candidate will be responsible for overseeing the development, implementation, and management of community outreach programs and support services. You will lead a team of community facilitators, providing guidance, training, and performance feedback to ensure the highest quality of care and engagement. Key responsibilities include building strong relationships with community stakeholders, identifying needs, and developing tailored support strategies. You will also be instrumental in creating and maintaining a positive and inclusive environment for all community members. This role requires exceptional communication, organizational, and problem-solving skills. The ideal candidate will have a proven track record in community development, social work, or a related field, with a deep understanding of the challenges faced by vulnerable populations. Experience in remote team management and virtual engagement is highly desirable. You will be expected to conduct regular virtual check-ins, develop online resources, and facilitate virtual support groups. This position requires a proactive approach, empathy, and a commitment to empowering individuals and communities. You will collaborate closely with internal teams to ensure alignment with organizational goals and contribute to the continuous improvement of our support services. A bachelor's degree in Social Work, Psychology, Community Development, or a related field is required. Master's degree preferred. A minimum of 5 years of progressive experience in community engagement and social care, with at least 2 years in a supervisory or management role, is essential. Proficiency in digital communication tools and platforms is a must. If you are passionate about making a difference and thrive in a remote work environment, we encourage you to apply for this rewarding opportunity to shape community well-being.
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4
Community Support Manager
20111 Naivasha, Rift Valley
KES60000 Annually
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Our client, a dynamic non-profit organization dedicated to empowering underserved communities, is looking for an experienced and compassionate Community Support Manager to lead their remote outreach initiatives. This vital role is designed for a motivated individual passionate about social impact and skilled in fostering positive relationships with community members and stakeholders, all from the comfort of their home office. You will be at the forefront of developing and implementing community programs aimed at enhancing social well-being and providing essential support services.
As the Community Support Manager, your core responsibilities will include designing and overseeing community engagement strategies, managing a team of remote community outreach workers, and coordinating the delivery of services such as educational workshops, health awareness campaigns, and resource navigation assistance. You will be responsible for monitoring program effectiveness, collecting feedback, and adapting strategies to best meet the evolving needs of the community. Building and maintaining strong partnerships with local organizations, government agencies, and other community stakeholders will be crucial for success.
The ideal candidate will have a Bachelor's degree in Social Work, Community Development, Sociology, or a related field, complemented by at least 7 years of experience in community outreach, program management, or social services, with a significant portion of this time involving leadership or supervisory responsibilities. Proven experience in managing remote teams and utilizing digital communication tools is essential. Excellent interpersonal, communication, and organizational skills are required, along with a deep understanding of community dynamics and challenges. A demonstrated commitment to social justice and a passion for making a difference in people's lives are key attributes for this position. This is a unique opportunity to lead impactful community work in a fully remote capacity.
As the Community Support Manager, your core responsibilities will include designing and overseeing community engagement strategies, managing a team of remote community outreach workers, and coordinating the delivery of services such as educational workshops, health awareness campaigns, and resource navigation assistance. You will be responsible for monitoring program effectiveness, collecting feedback, and adapting strategies to best meet the evolving needs of the community. Building and maintaining strong partnerships with local organizations, government agencies, and other community stakeholders will be crucial for success.
The ideal candidate will have a Bachelor's degree in Social Work, Community Development, Sociology, or a related field, complemented by at least 7 years of experience in community outreach, program management, or social services, with a significant portion of this time involving leadership or supervisory responsibilities. Proven experience in managing remote teams and utilizing digital communication tools is essential. Excellent interpersonal, communication, and organizational skills are required, along with a deep understanding of community dynamics and challenges. A demonstrated commitment to social justice and a passion for making a difference in people's lives are key attributes for this position. This is a unique opportunity to lead impactful community work in a fully remote capacity.
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5
Community Support Manager
30100 Embu, Eastern
KES70000 month
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Our client is seeking a dedicated and empathetic Community Support Manager to lead their remote support initiatives. This is a fully remote position, allowing you to make a significant impact from anywhere. You will be responsible for building, nurturing, and managing vibrant online communities, ensuring members feel supported, engaged, and valued. Your role will involve creating and implementing community strategies, moderating discussions, resolving user issues, and fostering positive interactions. You will act as a bridge between the community and the company, gathering feedback and insights to improve our products and services.
Key Responsibilities:
Qualifications:
This role requires a proactive individual with a passion for building relationships and fostering positive online environments. Join us and make a difference in our community!
Key Responsibilities:
- Develop and execute community engagement strategies to foster a sense of belonging and participation.
- Moderate online forums, social media groups, and other community platforms to ensure a safe and respectful environment.
- Respond to community member inquiries and resolve issues promptly and effectively.
- Create engaging content, such as FAQs, tutorials, and discussion prompts, to encourage interaction.
- Monitor community sentiment and identify trends or potential issues.
- Organize and facilitate online community events, such as webinars or Q&A sessions.
- Collaborate with product, marketing, and customer success teams to share community feedback and insights.
- Track and report on key community metrics, such as engagement rates and member satisfaction.
- Manage and train a team of community moderators (if applicable).
Qualifications:
- Proven experience in community management or a related field.
- Excellent written and verbal communication skills.
- Strong understanding of online community dynamics and best practices.
- Experience with community management platforms and social media tools.
- Demonstrated ability to de-escalate conflicts and handle sensitive situations with tact.
- Empathy, patience, and a genuine passion for helping others.
- Ability to work independently, manage time effectively, and meet deadlines in a remote setting.
- A Bachelor's degree in Communications, Marketing, Sociology, or a related field is preferred.
This role requires a proactive individual with a passion for building relationships and fostering positive online environments. Join us and make a difference in our community!
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Community Support Manager
00100 Makongeni
KES85000 Annually
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Our client is seeking an experienced and compassionate Community Support Manager to oversee and enhance our community care programs in **Thika, Kiambu, KE**. This role is crucial for ensuring the well-being and social integration of vulnerable individuals within the community. The Community Support Manager will be responsible for developing, implementing, and managing a range of support services, including outreach programs, counseling referrals, and advocacy initiatives. You will lead a dedicated team of support workers, providing guidance, training, and performance management to ensure high-quality service delivery. Key responsibilities include conducting needs assessments, developing individualized support plans, and fostering strong relationships with local stakeholders, including government agencies, NGOs, and community leaders. You will also manage program budgets, monitor service outcomes, and prepare regular reports for senior management. A strong understanding of social care principles, child protection policies, and mental health awareness is essential. The ideal candidate will possess excellent communication, interpersonal, and problem-solving skills, with a proven ability to work effectively with diverse populations. Experience in managing teams and projects within the community or social care sector is required. This is a fantastic opportunity to make a significant impact on the lives of many people in the Thika region.
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7
Community Support Manager
00201 Njiru Village
KES70000 month
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Our client, a compassionate organization dedicated to community well-being, is seeking a dedicated Community Support Manager to oversee operations and services in **Ongata Rongai, Kajiado, KE**. This role involves managing a team of support staff, developing and implementing community programs, and ensuring the delivery of high-quality social care services to individuals and families in need. You will be instrumental in fostering a supportive and empowering environment for community members. Key responsibilities include:
- Leading, supervising, and motivating a team of community support workers and volunteers.
- Developing, coordinating, and evaluating community outreach programs and social services initiatives.
- Managing caseloads and ensuring that clients receive appropriate and timely support.
- Building and maintaining strong relationships with community stakeholders, local government agencies, and partner organizations.
- Ensuring compliance with all relevant social care regulations, policies, and ethical standards.
- Conducting needs assessments within the community to identify gaps in services and develop new programs.
- Managing budgets for community programs and services, ensuring efficient resource allocation.
- Providing direct support and counseling to clients when necessary.
- Organizing training and professional development opportunities for the support team.
- Documenting client progress and program outcomes accurately and maintaining confidentiality.
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Senior Customer Support Manager
30200 Kitale, Rift Valley
KES1800000 Annually
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Our client is seeking a dedicated and experienced Senior Customer Support Manager to lead our customer service operations. This is a fully remote role, allowing you to manage a high-performing team from any location. You will be responsible for ensuring exceptional customer experiences by developing and implementing effective support strategies, managing customer inquiries, and resolving complex issues with efficiency and empathy. Your primary goal will be to enhance customer satisfaction, loyalty, and retention. Key responsibilities include training and mentoring customer support representatives, monitoring team performance metrics, and identifying areas for improvement. You will also be involved in developing knowledge base articles, FAQs, and other self-service resources to empower customers. This role requires a deep understanding of customer service best practices, CRM systems, and customer support software. Excellent communication, interpersonal, and problem-solving skills are essential, as you will be interacting with customers and internal teams on a daily basis. We are looking for a proactive leader who is passionate about customer advocacy and possesses a strong ability to build and maintain positive customer relationships. If you are a strategic thinker with a proven ability to lead and motivate teams to deliver outstanding service, we encourage you to apply. This position offers a competitive salary, excellent benefits, and the opportunity to shape the customer support landscape for a growing organization.
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