1,254 Technical Solutions jobs in Kenya
System Integration Engineer
Nairobi, Nairobi
KES900000 - KES1200000 Y
Vyntra Global
Posted today
Job Viewed
Job Description
Want to help fight financial crime with AI?
At Vyntra, we build solutions that give financial institutions full visibility of every transaction while protecting them against fraud and money laundering. As a Professional Services Consultant, you'll play a key role in bringing our technology to life for customers. You'll work directly with banks and financial institutions, guiding them through the implementation of our transaction intelligence platform, solving complex challenges, and helping them get the most from our solutions.
This is a hands-on, customer-facing role where no two projects look the same — one day you might be deploying a new solution, the next solving a critical issue or advising clients on best practices. If you're proactive, resourceful, and confident in front of customers, you'll thrive here.
In This Role At Vyntra, You Will
- Deliver full end-to-end technical implementation projects of our innovative software solutions, ensuring they meet or exceed customer expectations.
- Maintain advanced technical capability to implement and operate Vyntra solutions at a high level of competency.
- Design and deploy solutions to the required standard of quality.
- Understand customer requirements and advise on best use of Vyntra's solutions.
- Educate and empower customers to maximize adoption of the solution.
- Provide service and support at levels 1/2/3 as needed.
- Collaborate closely with Project Managers, Business Analysts, Presales, Sales, and R&D teams.
- Participate in pre-sales activities, including RFP responses and proof-of-concept exercises.
About You
We're looking for consultants who love being at the heart of customer projects — helping clients in financial services and fintech get the most out of their technology and guiding them through successful implementations. You'll be working directly with customers in complex, regulated environments, solving problems, and adapting to their unique challenges. That means combining technical know-how with excellent communication, and being able to explain concepts clearly to both technical and non-technical stakeholders.
If you've got consulting or customer-facing experience and enjoy the mix of implementation, problem-solving, and relationship building — ideally with some background in fintech or financial crime compliance — this could be a great fit.
On The Technical Side, We'd Like You To Bring
- Strong IT/software implementation skills with hands-on experience
- Expertise in Linux and scripting languages such as Python, PySpark, and Bash
- Database know-how (SQL and scripting to extract/manipulate data); familiarity with ElasticSearch, Oracle, MSSQL, or MariaDB is a plus
Fluency in English is essential, and other languages are always a bonus.
This advertiser has chosen not to accept applicants from your region.
0
Senior Customer Support Engineer - Technical Solutions
01000 Makongeni
KES180000 Monthly
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a rapidly growing technology firm, is seeking a highly skilled and empathetic Senior Customer Support Engineer for a fully remote position. This role is critical for providing exceptional technical support to our clients, resolving complex issues, and ensuring customer satisfaction. You will be the primary point of contact for advanced technical inquiries, troubleshooting software and hardware problems, and escalating issues when necessary. As a remote professional, you will utilize a suite of digital tools to manage support tickets, communicate with customers, and collaborate with engineering and product teams. The ideal candidate possesses strong technical acumen, outstanding problem-solving abilities, and a commitment to delivering world-class customer service.
Responsibilities:
Qualifications:
This is an outstanding opportunity to join a leading tech company and make a real difference in customer success, all from the convenience of a remote setup, supporting clients associated with **Thika, Kiambu, KE**. If you are a technical expert with a passion for helping customers, we encourage you to apply.
Responsibilities:
- Provide advanced technical support to customers via email, chat, and phone.
- Diagnose, troubleshoot, and resolve complex software and hardware issues.
- Escalate unresolved issues to appropriate engineering teams, providing detailed documentation.
- Develop and maintain comprehensive technical documentation, including knowledge base articles and FAQs.
- Proactively identify potential customer issues and develop preventative solutions.
- Guide customers through product features, functionalities, and best practices.
- Collaborate with product management and engineering teams to relay customer feedback and suggest product improvements.
- Train and mentor junior support staff on technical issues and customer service best practices.
- Monitor support queues and ensure timely resolution of customer tickets.
- Contribute to the continuous improvement of support processes and tools.
- Manage customer relationships, ensuring high levels of satisfaction and retention.
- Participate in on-call rotation as needed for critical customer issues.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimum of 5 years of experience in technical customer support or a similar role.
- Strong understanding of software and hardware troubleshooting methodologies.
- Proficiency in one or more programming languages (e.g., Python, Java, C++) is a significant advantage.
- Experience with cloud platforms (AWS, Azure, GCP) is a plus.
- Excellent analytical and problem-solving skills.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to work independently and manage time effectively in a remote environment.
- Experience with CRM and helpdesk software (e.g., Zendesk, Salesforce Service Cloud).
- Must be legally authorized to work in Kenya.
This is an outstanding opportunity to join a leading tech company and make a real difference in customer success, all from the convenience of a remote setup, supporting clients associated with **Thika, Kiambu, KE**. If you are a technical expert with a passion for helping customers, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
1
Senior Customer Support Specialist - Technical Solutions
78001 Gathiruini
KES60000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is a rapidly growing tech company seeking a Senior Customer Support Specialist with a strong aptitude for technical solutions. In this hybrid role, you will be a vital link between our customers and our product development teams, ensuring exceptional user experiences and swift resolution of complex issues. Your primary focus will be on providing advanced technical support to our diverse customer base, addressing inquiries via phone, email, and chat. You will delve deep into customer issues, troubleshoot software and hardware problems, and identify root causes to implement effective solutions. This position requires a proactive approach to understanding our product's technical intricacies and educating customers on best practices. You will also be responsible for documenting customer interactions, resolutions, and product feedback, contributing to our knowledge base and informing product improvements. The Senior Customer Support Specialist will train and mentor junior support staff, sharing expertise and ensuring consistent service quality. You will collaborate closely with engineering and product teams to relay customer concerns, advocate for feature requests, and contribute to the resolution of bugs and technical defects. A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred, or equivalent practical experience. A minimum of 5 years of experience in a technical customer support role is essential, with a proven track record of handling complex issues. Strong diagnostic and problem-solving skills, with the ability to think critically under pressure, are mandatory. Excellent communication and interpersonal skills are required, with the capacity to explain technical concepts clearly to non-technical users. Familiarity with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is necessary. Experience with cloud-based platforms and common software applications is highly advantageous. You must be comfortable working both independently and as part of a team in a hybrid environment, with the ability to transition seamlessly between remote and office-based work as needed. A passion for technology and a genuine commitment to customer satisfaction are key.
Responsibilities:
Qualifications:
Responsibilities:
- Provide advanced technical support to customers via multiple channels.
- Troubleshoot and resolve complex software and hardware issues.
- Document customer interactions, resolutions, and product feedback.
- Contribute to the development and maintenance of the company knowledge base.
- Train and mentor junior customer support representatives.
- Collaborate with engineering and product teams to address customer needs.
- Identify trends in customer issues and propose solutions.
- Ensure high levels of customer satisfaction and retention.
Qualifications:
- 5+ years of experience in technical customer support.
- Bachelor's degree in a relevant field or equivalent experience.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Proficiency in CRM and ticketing systems.
- Familiarity with cloud platforms and software applications.
- Ability to work effectively in a hybrid model.
- Customer-centric mindset.
This advertiser has chosen not to accept applicants from your region.
2
Senior Customer Support Manager, Technical Solutions
00205 Gathiruini
KES7000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a rapidly expanding technology company, is actively seeking a seasoned Senior Customer Support Manager to lead their Technical Solutions support team. This is an exciting opportunity to manage a critical function that directly impacts customer satisfaction and product adoption in a fully remote capacity. You will be responsible for overseeing the daily operations of the support team, ensuring timely and effective resolution of customer technical issues, and driving continuous improvement in support processes and agent performance. The ideal candidate possesses exceptional leadership skills, a deep understanding of technical support best practices, and a passion for delivering outstanding customer experiences.
Responsibilities:
Responsibilities:
- Lead, mentor, and manage a team of technical support specialists, fostering a high-performance and customer-centric culture.
- Oversee the daily operations of the customer support function, ensuring efficient ticket management, response times, and resolution rates.
- Develop and implement support strategies, policies, and procedures to enhance customer satisfaction and product usability.
- Monitor key performance indicators (KPIs) for the support team, including customer satisfaction scores (CSAT), net promoter score (NPS), first contact resolution (FCR), and average handling time (AHT).
- Identify trends in customer issues and collaborate with product development and engineering teams to provide feedback for product improvements.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Handle escalated customer issues, providing expert guidance and ensuring timely resolution.
- Train and onboard new support agents, providing ongoing coaching and development opportunities.
- Manage support tools and technologies, ensuring optimal utilization and integration.
- Contribute to the development and execution of customer success initiatives.
- Analyze support data to identify areas for process improvement and efficiency gains.
- Ensure adherence to service level agreements (SLAs) and company standards.
- Collaborate with other departments to ensure a seamless customer experience.
- Champion customer advocacy within the organization.
- Stay current with industry best practices in customer support and technical assistance.
- A Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
- A minimum of 5-7 years of experience in customer support or technical support management, with a strong focus on team leadership.
- Proven experience managing a technical support team, preferably in a SaaS or technology environment.
- Demonstrated success in improving customer satisfaction metrics and support efficiency.
- Excellent understanding of technical support processes, ticketing systems (e.g., Zendesk, Intercom), and CRM software.
- Strong knowledge of troubleshooting methodologies and common technical issues.
- Exceptional leadership, communication, interpersonal, and problem-solving skills.
- Ability to coach, motivate, and develop a team effectively.
- Strategic thinking with the ability to analyze data and drive process improvements.
- Proficiency in managing support tools and technologies.
- Ability to work independently and manage multiple priorities effectively in a remote environment.
- A passion for customer service and a commitment to delivering exceptional support.
This advertiser has chosen not to accept applicants from your region.
3
Remote Customer Support Lead - Technical Solutions
20100 Mwembe
KES55000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Customer Support Lead to manage and mentor a high-performing remote support team. This is a fully remote position, offering the flexibility to work from anywhere. You will be responsible for ensuring exceptional customer service delivery, resolving complex technical issues, and driving continuous improvement in support processes. The ideal candidate will have a strong background in customer service, technical troubleshooting, and team leadership, coupled with excellent communication and problem-solving skills.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead, train, and motivate a team of remote customer support representatives to achieve performance goals.
- Handle escalated customer issues, providing expert-level technical assistance and timely resolution.
- Develop and implement customer support policies, procedures, and best practices.
- Monitor customer support metrics (e.g., response time, resolution rate, customer satisfaction) and identify areas for improvement.
- Create and maintain a comprehensive knowledge base of support documentation, FAQs, and troubleshooting guides.
- Collaborate with product and engineering teams to provide feedback on customer issues and product enhancements.
- Conduct regular performance reviews and provide ongoing coaching to team members.
- Ensure adherence to service level agreements (SLAs) and company standards.
- Analyze customer feedback and support trends to identify systemic issues and recommend solutions.
- Manage staffing schedules and ensure adequate coverage for support channels.
- Foster a positive and customer-centric team culture.
- Implement and manage customer support tools and technologies.
- Onboard new support team members, providing comprehensive training.
- Act as a point of escalation for complex client inquiries.
Qualifications:
- Bachelor's degree in a relevant field or equivalent practical experience.
- Minimum of 5 years of experience in customer support, with at least 2 years in a leadership or supervisory role.
- Demonstrated experience in technical troubleshooting and customer issue resolution.
- Proven ability to lead and motivate remote teams.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Strong understanding of customer support metrics and best practices.
- Proficiency in using CRM software and customer support platforms.
- Ability to manage multiple priorities and work effectively under pressure.
- A dedicated home office setup with reliable internet connectivity is required.
This advertiser has chosen not to accept applicants from your region.
4
Senior Customer Support Specialist - Technical Solutions
30200 Tuwan
KES60000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and empathetic Senior Customer Support Specialist to join their dedicated technical support team. This is an on-site position located at Bungoma, Bungoma, KE , offering the chance to work collaboratively within a vibrant office environment. The successful candidate will be responsible for providing advanced technical assistance and resolving complex customer issues with efficiency and professionalism. You will serve as a primary point of contact for customers experiencing technical difficulties with Our client's products or services. This role requires a deep understanding of technical troubleshooting, excellent problem-solving abilities, and exceptional communication skills to explain technical concepts clearly to users of all technical backgrounds. You will also contribute to improving support documentation, identifying recurring issues, and providing feedback to the product development team to enhance user experience.
Responsibilities:
Qualifications:
This on-site role in Bungoma, Bungoma, KE is ideal for a seasoned professional looking to leverage their technical expertise in a supportive and challenging environment.
Responsibilities:
- Provide expert-level technical support to customers via phone, email, and live chat.
- Diagnose and resolve complex technical issues related to software, hardware, and network configurations.
- Escalate unresolved issues to appropriate internal teams, ensuring timely resolution and customer satisfaction.
- Document all customer interactions, troubleshooting steps, and resolutions accurately in the CRM system.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Identify trends in customer issues and provide insights to product and engineering teams for continuous improvement.
- Train and mentor junior support staff on technical procedures and best practices.
- Proactively identify opportunities to improve the customer support experience.
- Ensure adherence to service level agreements (SLAs) and company policies.
- Contribute to a positive and collaborative team environment.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is a plus.
- Minimum of 5 years of experience in a customer support or technical helpdesk role, with at least 2 years in a senior or lead capacity.
- Proven expertise in troubleshooting software, hardware, and network-related issues.
- Excellent understanding of operating systems, common software applications, and IT infrastructure.
- Strong analytical and problem-solving skills with a meticulous attention to detail.
- Outstanding communication, active listening, and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Experience with CRM software and ticketing systems.
- Customer-centric mindset with a passion for delivering exceptional service.
- Ability to work effectively in a team-oriented, on-site setting.
This on-site role in Bungoma, Bungoma, KE is ideal for a seasoned professional looking to leverage their technical expertise in a supportive and challenging environment.
This advertiser has chosen not to accept applicants from your region.
5
Senior Customer Support & Technical Solutions Specialist - Remote
00200 Ongata Rongai, Rift Valley
KES110000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and empathetic Senior Customer Support & Technical Solutions Specialist to join their fully remote support team. In this vital role, you will be the primary point of contact for customers, providing exceptional assistance with product-related inquiries, troubleshooting technical issues, and ensuring a positive overall customer experience. Your responsibilities will include diagnosing and resolving complex technical problems, guiding customers through product functionalities, and escalating unresolved issues to appropriate internal teams.
The ideal candidate possesses a deep understanding of our client's products and services, coupled with strong technical aptitude and problem-solving skills. You will be expected to maintain high levels of customer satisfaction by offering timely, accurate, and professional support across various channels, including email, chat, and phone. Key responsibilities involve documenting customer interactions, identifying trends in customer issues to provide feedback for product improvement, and contributing to the knowledge base with detailed solutions. This role requires excellent communication, patience, and the ability to explain technical concepts in a clear and concise manner to a diverse customer base. As a senior member of the team, you may also be involved in training new support agents and contributing to the development of support processes. This is a remote-first position, demanding excellent time management and self-motivation.
Location: This is a fully remote position, supporting customers nationwide, including those in the Ongata Rongai, Kajiado, KE region. While remote, an understanding of the local market nuances can be beneficial.
Qualifications:
The ideal candidate possesses a deep understanding of our client's products and services, coupled with strong technical aptitude and problem-solving skills. You will be expected to maintain high levels of customer satisfaction by offering timely, accurate, and professional support across various channels, including email, chat, and phone. Key responsibilities involve documenting customer interactions, identifying trends in customer issues to provide feedback for product improvement, and contributing to the knowledge base with detailed solutions. This role requires excellent communication, patience, and the ability to explain technical concepts in a clear and concise manner to a diverse customer base. As a senior member of the team, you may also be involved in training new support agents and contributing to the development of support processes. This is a remote-first position, demanding excellent time management and self-motivation.
Location: This is a fully remote position, supporting customers nationwide, including those in the Ongata Rongai, Kajiado, KE region. While remote, an understanding of the local market nuances can be beneficial.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in customer support, technical support, or a related role.
- Proven ability to troubleshoot and resolve complex technical issues.
- Excellent understanding of software applications and troubleshooting methodologies.
- Strong communication, listening, and interpersonal skills.
- Patience, empathy, and a customer-centric mindset.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to work independently and manage workload effectively in a remote environment.
This advertiser has chosen not to accept applicants from your region.
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6
Remote Senior Customer Support Specialist - Technical Solutions
00200 Ngong
KES300000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and technically adept Senior Customer Support Specialist to provide expert assistance to their valued customers. This fully remote position offers the flexibility to work from home while delivering exceptional technical support and guidance. The ideal candidate will possess strong troubleshooting skills, a deep understanding of the client's products/services, and a passion for resolving complex customer issues with efficiency and empathy. This role will primarily support customers in and around the Ruiru, Kiambu, KE area and beyond.
Responsibilities:
Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat.
- Diagnose and resolve complex technical issues related to software, hardware, or service functionalities.
- Guide customers through step-by-step solutions and troubleshooting processes.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Identify trends in customer issues and provide feedback to product development and engineering teams.
- Escalate unresolved issues to appropriate internal teams, ensuring timely follow-up.
- Assist in the creation and maintenance of knowledge base articles and support documentation.
- Train and mentor junior customer support representatives.
- Contribute to improving customer support processes and customer satisfaction metrics.
- Stay updated on product features, updates, and common technical challenges.
- Proactively identify opportunities to enhance the customer experience.
- Participate in team meetings and contribute to a positive and collaborative remote work environment.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in customer support, with a focus on technical support or helpdesk roles.
- Proven ability to troubleshoot and resolve technical problems efficiently.
- Strong understanding of common software and hardware issues.
- Excellent verbal and written communication skills in English.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to explain technical concepts clearly to non-technical users.
- Strong problem-solving and analytical skills.
- Excellent time management and organizational skills, with the ability to multitask effectively.
- Self-motivated and able to work independently in a remote setting.
- Experience with (Specify relevant software/product category, e.g., SaaS platforms, networking devices, etc.) is highly desirable.
- A patient and empathetic approach to customer service.
This advertiser has chosen not to accept applicants from your region.
7
Senior Customer Support Specialist - Technical Solutions (Remote)
20100 Mwembe
KES65000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a fast-growing technology company, is seeking a highly motivated and technically adept Senior Customer Support Specialist to join their fully remote support team. In this role, you will be the primary point of contact for customers facing complex technical issues with our products and services. You will leverage your exceptional problem-solving skills and in-depth product knowledge to provide timely, accurate, and empathetic support. This is a remote-first position, requiring excellent communication and self-management skills. You will play a vital role in ensuring customer satisfaction and retention by resolving technical challenges efficiently and effectively.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via email, chat, and phone, providing expert technical assistance.
- Troubleshoot and diagnose complex software and hardware issues.
- Guide customers through product features, troubleshooting steps, and solutions.
- Escalate unresolved issues to higher-level support or engineering teams with detailed documentation.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Identify recurring customer issues and provide feedback to product development teams.
- Contribute to the creation and maintenance of knowledge base articles and FAQs.
- Assist in training new customer support representatives.
- Proactively identify opportunities to improve the customer support experience.
- Maintain a high level of customer satisfaction and adherence to service level agreements (SLAs).
- Minimum of 5 years of experience in customer support, with a significant focus on technical troubleshooting.
- Proven ability to diagnose and resolve complex technical issues related to software and hardware.
- Excellent communication, interpersonal, and active listening skills.
- Proficiency with helpdesk software and CRM systems (e.g., Zendesk, Salesforce).
- Strong understanding of common operating systems and network protocols.
- Ability to remain calm and professional under pressure.
- Demonstrated ability to work independently and collaboratively in a remote environment.
- High school diploma or equivalent required; Associate's or Bachelor's degree is a plus.
- Patience and a genuine desire to help customers succeed.
- Adaptability and a willingness to learn new technologies quickly.
This advertiser has chosen not to accept applicants from your region.
8
Remote Senior Customer Support Specialist - Technical Solutions
60100 Embu, Eastern
KES80000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a rapidly growing SaaS provider, is seeking an experienced and highly motivated Senior Customer Support Specialist to join their fully remote support team. This role is crucial in ensuring our users receive timely, accurate, and empathetic assistance with our innovative software solutions. As a remote-first position, you will leverage cutting-edge communication tools to connect with customers, diagnose issues, and provide effective resolutions. The ideal candidate will possess exceptional problem-solving skills, a deep understanding of customer service principles, and the technical aptitude to quickly grasp complex product functionalities. You will be a point of escalation for challenging customer inquiries, demonstrating patience, clarity, and a commitment to customer satisfaction.
Key Responsibilities:
Required Qualifications:
Key Responsibilities:
- Provide high-level technical support and troubleshooting assistance to customers via phone, email, and chat.
- Respond to customer inquiries promptly and professionally, ensuring a high level of service delivery.
- Diagnose and resolve complex technical issues, escalating to engineering teams when necessary.
- Document all customer interactions, issues, and resolutions accurately in our CRM system.
- Develop and maintain comprehensive knowledge base articles and FAQs to empower customers and internal teams.
- Identify recurring customer issues and provide feedback to product development and management teams for continuous improvement.
- Train and mentor junior support staff on best practices and product knowledge.
- Contribute to the development and refinement of support processes and workflows.
- Proactively engage with customers to ensure they are maximizing the value of our products.
- Stay up-to-date with product updates and new features to provide expert guidance.
Required Qualifications:
- Proven experience (minimum 4 years) in a customer support or technical support role, preferably within the software industry.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly to non-technical users.
- Strong analytical and problem-solving abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Experience with (mention a relevant technology, e.g., cloud platforms, specific software types).
- Ability to work independently and manage multiple priorities in a fast-paced, remote environment.
- A patient, empathetic, and customer-centric approach.
- High school diploma or equivalent; a college degree is a plus.
This advertiser has chosen not to accept applicants from your region.
9