2,647 Technical Service jobs in Kenya
Technical Customer Service Executive
Nairobi, Nairobi
KES60000 - KES80000 Y
Diversey
Posted today
Job Viewed
Job Description
Job Summary
This is a direct selling and customer-facing role to maintain & grow existing customers and acquiring new ones to drive revenue and grow market share. The role will maintain existing dosing and dosing control equipment, install new ones and respond to challenges in customer/end-user facilities. This will ensure that Diversey chemicals are dispensed so as to achieve superior results by training the customer on product knowledge dilutions and dispensing in all application areas.
Key Responsibilities
Customer Service & Business Development - The incumbent will work closely with the distributor (s) to build capacity to ensure superior delivery of technical services and Diversey products to all customers within the agreed territory – this will be through product and staff training, products and D&D (FOL) forecasting, and building capability jointly with the distributor to deliver products and services On Time In Full. The role will conduct of business development activities as business needs may require from time to time. These will include but not be limited to products and service demonstrations, customer trials, etc
The incumbent will install, conduct planned routine maintenance, and repair dosing and dosing control equipment servicing as per equipment requirements. The role will also offer technical training on dosing control equipment to customer staff members to ensure they are able to operate them efficiently and effectively.
The role will ensure that Diversey chemicals are dispensed so as to achieve superior results as per MSDS & PIS through double working with customer's staff members. The incumbent will learn chemical and machine knowledge.
The incumbent will keep records of all dosing and dosing control equipment under this sector within the assigned accounts. These records will include service reports. Keep records of all Planned Maintenance Schedules and respond to customer breakdowns within the agreed time Keep records of all Planned Maintenance Schedules and respond to customer breakdowns within the agreed time as required by the team leader.
Develop an in-depth understanding of the local market and the competitive position and activities and report on competition activities and customer needs that are not met. To establish customers' critical needs in terms of product application.
Respond to and resolve customer dosing and performance emergencies as per SLA.
The incumbent will play a pivotal role as the go between the distributor, Diversey functions including Finance, Supply Chain, Marketing, Applications etc and end user customers.
Key Competencies And Qualifications
Degree/Diploma in Engineering/electronics
At least Three (3) years' experience in B2B chemical sales role within Hospitality sector.
This advertiser has chosen not to accept applicants from your region.
0
Remote Customer Service & Technical Support Specialist
20300 Abothuguchi West
KES65000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking an empathetic and technically adept Remote Customer Service & Technical Support Specialist to join their dedicated support team. This fully remote position is essential for providing exceptional assistance to our diverse customer base. You will be the first point of contact for customers, addressing inquiries, resolving technical issues, and ensuring a high level of customer satisfaction. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong aptitude for troubleshooting technical problems. Responsibilities include responding to customer queries via phone, email, and chat, guiding users through product features, diagnosing and resolving software and hardware issues, and escalating complex problems to appropriate teams. You will maintain accurate records of customer interactions and resolutions in our CRM system. A commitment to providing timely and effective support, along with a proactive approach to identifying customer needs, is crucial. This role demands strong problem-solving abilities and the capacity to learn and adapt to new technologies quickly. You will contribute significantly to building customer loyalty and maintaining our client's reputation for outstanding support. Experience with customer relationship management (CRM) software and helpdesk ticketing systems is required.
Key Responsibilities:
Key Responsibilities:
- Provide outstanding customer service and technical support through various communication channels (phone, email, chat).
- Respond to customer inquiries, troubleshoot issues, and provide effective solutions.
- Guide customers through product setup, usage, and troubleshooting steps.
- Diagnose and resolve technical problems related to software and hardware.
- Escalate complex issues to senior support staff or relevant departments when necessary.
- Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
- Contribute to the development of knowledge base articles and FAQs.
- Identify trends in customer issues and provide feedback for product improvement.
- Ensure a high level of customer satisfaction by delivering timely and efficient support.
- Adhere to company policies and procedures for customer service and data security.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Minimum of 2 years of experience in customer service or technical support roles.
- Proven ability to troubleshoot and resolve technical issues effectively.
- Excellent verbal and written communication skills, with a friendly and professional demeanor.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a remote setting.
- Patience and empathy when dealing with customer concerns.
- Basic understanding of computer hardware, software, and operating systems.
- Ability to adapt quickly to new products and technologies.
This advertiser has chosen not to accept applicants from your region.
1
Senior Customer Service & Technical Support Specialist
50200 Tuwan
KES150000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a rapidly growing SaaS company that provides innovative solutions for businesses worldwide, is seeking an experienced Senior Customer Service & Technical Support Specialist to join their fully remote support team. This role is crucial for ensuring our clients receive exceptional assistance, resolving technical issues efficiently, and fostering customer loyalty. You will be a primary point of contact, providing expert guidance and support to a diverse user base.
The ideal candidate will possess a strong blend of technical aptitude, outstanding communication skills, and a genuine passion for helping others. You will be adept at troubleshooting complex software issues, explaining technical concepts clearly, and de-escalating challenging customer situations. This position requires a proactive approach to problem-solving, meticulous attention to detail, and the ability to work independently and as part of a globally dispersed team. You will handle inquiries via multiple channels, including email, phone, and chat, ensuring timely and satisfactory resolutions that enhance the customer experience.
Key Responsibilities:
Qualifications:
This is an excellent opportunity for a seasoned support professional to contribute to a leading technology company, enjoying the flexibility and convenience of a fully remote position. Our client offers a competitive salary and benefits, along with a supportive and growth-oriented work environment.
The ideal candidate will possess a strong blend of technical aptitude, outstanding communication skills, and a genuine passion for helping others. You will be adept at troubleshooting complex software issues, explaining technical concepts clearly, and de-escalating challenging customer situations. This position requires a proactive approach to problem-solving, meticulous attention to detail, and the ability to work independently and as part of a globally dispersed team. You will handle inquiries via multiple channels, including email, phone, and chat, ensuring timely and satisfactory resolutions that enhance the customer experience.
Key Responsibilities:
- Provide high-level technical support and customer service to clients via phone, email, and chat.
- Troubleshoot and diagnose complex software issues, identifying root causes and implementing effective solutions.
- Guide customers through product features, functionalities, and best practices.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Develop and maintain comprehensive knowledge base articles and FAQs.
- Collaborate with product development and engineering teams to report bugs and suggest product improvements.
- Identify trends in customer inquiries and escalate recurring issues.
- Assist in training new support team members.
- Ensure customer satisfaction by providing timely, accurate, and empathetic support.
- Adhere to service level agreements (SLAs) and key performance indicators (KPIs).
- Stay up-to-date with product updates and industry best practices.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, customer service, or a related role, preferably within the SaaS industry.
- Proven ability to troubleshoot and resolve complex software-related issues.
- Excellent communication, listening, and interpersonal skills.
- Strong understanding of customer service principles and best practices.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to explain technical concepts to non-technical users.
- Strong problem-solving and analytical skills.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote environment.
- Patience and a customer-centric attitude.
This is an excellent opportunity for a seasoned support professional to contribute to a leading technology company, enjoying the flexibility and convenience of a fully remote position. Our client offers a competitive salary and benefits, along with a supportive and growth-oriented work environment.
This advertiser has chosen not to accept applicants from your region.
2
Remote Customer Service & Technical Support Specialist
30200 Tuwan
KES55000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Service & Technical Support Specialist to join their team in a fully remote capacity. This role is critical in providing exceptional support to our diverse customer base, resolving inquiries, and troubleshooting technical issues with efficiency and professionalism. The ideal candidate will possess outstanding communication skills, a patient demeanor, and a strong aptitude for problem-solving. You will be the primary point of contact for customers, guiding them through product usage, resolving complaints, and escalating complex issues when necessary. This position requires self-discipline and the ability to manage workload effectively in an independent work environment. Key Responsibilities:
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Providing first-level technical support and troubleshooting for product-related issues.
- Guiding customers through product features, functionalities, and setup processes.
- Resolving customer complaints and escalating complex issues to appropriate departments.
- Documenting customer interactions, troubleshooting steps, and resolutions accurately in the CRM system.
- Identifying patterns in customer issues and providing feedback to product and development teams.
- Educating customers on best practices and how to maximize their use of our products/services.
- Maintaining a high level of customer satisfaction through efficient and effective support.
- Continuously expanding knowledge of the company's products and services.
- Collaborating with team members to share best practices and improve support processes.
- Proven experience in customer service, technical support, or a similar client-facing role.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Patience, empathy, and a customer-centric approach.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a remote setting.
- Familiarity with common software applications and operating systems.
- A proactive attitude and eagerness to learn new technologies.
- High school diploma or equivalent; further education or certifications in IT support are a plus.
- Ability to work independently with minimal supervision.
This advertiser has chosen not to accept applicants from your region.
3
Senior Customer Service & Technical Support Lead
11100 Tuwan
KES90000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for a motivated and experienced Senior Customer Service & Technical Support Lead to manage their fully remote customer support operations. This role is essential for ensuring exceptional customer satisfaction and providing timely, effective technical assistance. You will be responsible for leading a team of customer support representatives, overseeing daily operations, and implementing strategies to enhance service quality and efficiency. The ideal candidate will have a strong background in customer service management, technical support, and team leadership. Your duties will include handling complex customer escalations, developing training materials for support staff, monitoring key performance indicators (KPIs), and contributing to the continuous improvement of support processes and tools. This is a fully remote position, requiring outstanding communication, problem-solving, and leadership skills, coupled with the ability to foster a positive and productive remote team environment. You must be adept at utilizing CRM systems and support platforms, as well as motivating and guiding a distributed workforce. We are seeking a proactive individual with a passion for customer advocacy and a proven ability to resolve issues efficiently and effectively. Experience in managing remote teams and a track record of improving customer satisfaction metrics are highly valued. This role offers a fantastic opportunity to make a tangible impact on customer loyalty and operational excellence, all while benefiting from the flexibility of a remote work setup. Join our client and help lead the charge in delivering outstanding customer experiences. Bungoma, Bungoma, KE .
This advertiser has chosen not to accept applicants from your region.
4
Remote Customer Service & Technical Support Lead
60200 Meru , Eastern
KES60000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a rapidly growing tech company, is seeking a dynamic and experienced Remote Customer Service & Technical Support Lead. In this fully remote role, you will be responsible for leading a team of customer support representatives, ensuring exceptional service delivery, and resolving complex technical issues for our clients. You will develop and implement support strategies, train team members, and champion a customer-centric culture.
Key Responsibilities:
Key Responsibilities:
- Lead, train, and mentor a remote team of customer service and technical support agents.
- Manage daily operations of the support desk, ensuring timely and effective resolution of customer inquiries.
- Develop and implement customer service policies, procedures, and standards.
- Monitor customer interactions and provide feedback for continuous improvement.
- Handle escalated customer complaints and complex technical issues.
- Analyze support data to identify trends, areas for improvement, and training needs.
- Collaborate with product development and engineering teams to provide feedback on customer issues and feature requests.
- Create and maintain support documentation, FAQs, and knowledge base articles.
- Ensure high levels of customer satisfaction and loyalty.
- Manage support team performance metrics and reporting.
- Bachelor's degree in Business Administration, Communications, Information Technology, or a related field.
- Minimum of 4 years of experience in customer service or technical support, with at least 1 year in a leadership or supervisory role.
- Proven experience in leading and managing remote teams.
- Strong understanding of customer service principles and best practices.
- Excellent troubleshooting and problem-solving skills, particularly with software or technical products.
- Exceptional communication, interpersonal, and conflict-resolution skills.
- Proficiency in customer relationship management (CRM) software and helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a remote environment.
- Experience in developing training materials and conducting training sessions.
- A passion for providing outstanding customer experiences.
This advertiser has chosen not to accept applicants from your region.
5
Remote Customer Service & Technical Support Specialist
60201 Embu, Eastern
KES90000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-centric Remote Customer Service & Technical Support Specialist to join their dedicated support team. This fully remote role is perfect for individuals who excel at problem-solving and providing exceptional assistance to customers. You will be the primary point of contact for customers, addressing inquiries, resolving technical issues, and ensuring a positive overall experience. This involves responding to customer queries via phone, email, and chat, diagnosing technical problems with our products/services, and guiding users through step-by-step solutions. A deep understanding of our offerings and the ability to clearly explain technical concepts to non-technical users are essential. You will maintain detailed records of customer interactions and issues, escalating complex problems to higher-level support teams when necessary. Proactively identifying trends in customer issues and providing feedback to product development teams for continuous improvement is also a key aspect of this role. The ideal candidate will possess excellent communication, active listening, and empathy skills, coupled with strong technical aptitude. The ability to work independently, manage time effectively, and thrive in a fast-paced, remote environment is crucial. You should be adept at troubleshooting a variety of technical issues and possess a patient and professional demeanor. This position offers a rewarding opportunity to make a significant difference in customer satisfaction and contribute to the success of a growing company, all from a remote location.
Responsibilities:
Qualifications:
Responsibilities:
- Provide exceptional customer service and technical support to users.
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Diagnose and resolve technical issues with products and services.
- Guide customers through troubleshooting steps and provide clear solutions.
- Maintain accurate records of customer interactions and issue resolution.
- Escalate complex issues to appropriate internal teams.
- Identify customer needs and provide product/service information.
- Contribute to the knowledge base by documenting solutions and FAQs.
- Gather customer feedback and report trends to product teams.
- Ensure a high level of customer satisfaction.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or technical support roles.
- Strong understanding of common software and hardware issues.
- Excellent communication, interpersonal, and active listening skills.
- Proficiency in using helpdesk software and CRM systems.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving and analytical abilities.
- Patience and a customer-focused attitude.
- Experience working remotely and using virtual collaboration tools.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Technical service Jobs in Kenya !
6
Remote Customer Service & Technical Support Specialist
30100 Tuwan
KES180000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Service & Technical Support Specialist to provide exceptional support to their user base, operating entirely remotely. This role is vital in ensuring customer satisfaction by resolving inquiries, troubleshooting technical issues, and providing guidance on product usage. You will be the primary point of contact for customers via phone, email, and chat, delivering prompt, accurate, and empathetic support. The ideal candidate will possess excellent communication skills, a patient demeanor, strong problem-solving abilities, and a solid understanding of technical concepts related to our client's products/services. You will need to be comfortable navigating multiple systems and documenting interactions effectively. Responsibilities include:
- Responding to customer inquiries and resolving issues via phone, email, and chat channels.
- Providing technical troubleshooting assistance for product-related problems.
- Guiding customers through product setup, usage, and feature explanations.
- Diagnosing and resolving technical issues efficiently and effectively.
- Documenting all customer interactions, issues, and resolutions in the CRM system.
- Escalating complex technical problems to higher-level support or engineering teams when necessary.
- Identifying patterns in customer issues and providing feedback to product development teams.
- Maintaining a high level of customer satisfaction through excellent service.
- Staying up-to-date on product knowledge and support procedures.
- Contributing to the development of support documentation, FAQs, and knowledge base articles.
- Adhering to company service level agreements (SLAs) for response and resolution times.
- Proactively identifying opportunities to improve the customer experience.
- Participating in team meetings and training sessions.
This advertiser has chosen not to accept applicants from your region.
7
Senior Customer Service & Technical Support Specialist
20200 Kapsuser
KES180000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and highly skilled Senior Customer Service & Technical Support Specialist to join their remote team. In this role, you will be the frontline of support, assisting customers with complex technical issues and ensuring a high level of satisfaction. You will leverage your deep product knowledge and troubleshooting expertise to resolve inquiries efficiently and effectively across various communication channels (phone, email, chat, ticketing systems). This is a remote-first position, requiring excellent communication skills, strong problem-solving abilities, and the capacity to work independently while collaborating with internal teams.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshooting for our products/services to end-users.
- Respond to customer inquiries via phone, email, chat, and ticketing systems in a timely and professional manner.
- Diagnose, troubleshoot, and resolve complex technical issues, escalating when necessary to higher-level support or engineering teams.
- Document all customer interactions, technical issues, and resolutions accurately in the CRM/ticketing system.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Identify recurring customer issues and provide feedback to product development and engineering teams for continuous improvement.
- Guide and mentor junior support staff, sharing best practices and product knowledge.
- Assist in training new customer support representatives.
- Manage customer escalations and ensure timely and satisfactory resolution.
- Contribute to the improvement of support processes and customer experience initiatives.
- Stay up-to-date with product updates, new features, and industry best practices.
- Meet and exceed key performance indicators (KPIs) for customer satisfaction, first-contact resolution, and response times.
- Collaborate effectively with cross-functional teams, including sales, marketing, and product development.
- Act as a product expert and advocate for the customer within the organization.
- Maintain a positive and empathetic attitude when interacting with customers.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in customer service, technical support, or helpdesk roles, with at least 2 years in a senior or lead capacity.
- Proven expertise in diagnosing and resolving complex technical issues across software and hardware.
- Strong understanding of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
- Excellent communication (written and verbal), interpersonal, and active listening skills.
- Proficiency in using CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to multitask, prioritize, and manage time effectively in a fast-paced remote environment.
- Strong analytical and problem-solving skills, with a keen attention to detail.
- A customer-centric approach and a passion for helping others.
- Ability to work independently with minimal supervision.
- Experience in a SaaS or technology-focused company is highly desirable.
- Certification in relevant technologies (e.g., CompTIA A+, Network+) is a plus.
This advertiser has chosen not to accept applicants from your region.
8
Remote Customer Service & Technical Support Specialist
90000 Gathiruini
KES100000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Remote Customer Service & Technical Support Specialist to provide exceptional assistance to their diverse clientele. This fully remote position allows you to leverage your communication and problem-solving skills from anywhere, contributing to outstanding customer experiences. You will be the primary point of contact for customers, addressing inquiries, resolving technical issues, and providing guidance on product usage. This role requires patience, empathy, and a deep understanding of the company's products and services.
Key responsibilities include responding to customer requests via phone, email, and chat; troubleshooting technical problems; documenting customer interactions; and escalating complex issues to appropriate departments. You will need to stay current with product updates and technical specifications to provide accurate and efficient support. Building positive customer relationships and ensuring customer satisfaction are paramount. The ideal candidate will possess excellent active listening skills, the ability to explain technical concepts in a clear and concise manner, and a strong commitment to finding solutions. This remote role demands self-discipline, excellent time management, and the ability to work effectively both independently and as part of a virtual support team. Proactive identification of customer needs and contributing to the improvement of support processes are highly valued.
Responsibilities:
Key responsibilities include responding to customer requests via phone, email, and chat; troubleshooting technical problems; documenting customer interactions; and escalating complex issues to appropriate departments. You will need to stay current with product updates and technical specifications to provide accurate and efficient support. Building positive customer relationships and ensuring customer satisfaction are paramount. The ideal candidate will possess excellent active listening skills, the ability to explain technical concepts in a clear and concise manner, and a strong commitment to finding solutions. This remote role demands self-discipline, excellent time management, and the ability to work effectively both independently and as part of a virtual support team. Proactive identification of customer needs and contributing to the improvement of support processes are highly valued.
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide technical support and troubleshooting for product-related issues.
- Guide customers through product features, functionalities, and setup processes.
- Document all customer interactions and resolutions accurately in the CRM system.
- Escalate unresolved issues to senior support staff or relevant departments.
- Identify customer needs and proactively offer solutions or additional assistance.
- Stay up-to-date with product knowledge, technical updates, and company policies.
- Maintain a high level of customer satisfaction and loyalty.
- Contribute to the development of knowledge base articles and FAQs.
- Collaborate with team members to share best practices and improve support processes.
- Adhere to service level agreements (SLAs) and performance metrics.
- Provide feedback to product and development teams on customer issues and suggestions.
- High school diploma or equivalent; associate's or bachelor's degree is a plus.
- Previous experience in customer service, technical support, or a related role.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Proficiency with customer relationship management (CRM) software.
- Ability to multitask and manage time effectively in a remote environment.
- Patience, empathy, and a customer-centric approach.
- Technical aptitude and the ability to learn new software and systems quickly.
- Self-motivated and able to work independently with minimal supervision.
- Reliable internet connection and a dedicated home office space.
This advertiser has chosen not to accept applicants from your region.
9