1,562 Technical Maintenance jobs in Kenya
Lead Technical Support and Maintenance Specialist
50100 Kakamega, Western
KES420000 Annually
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Posted 2 days ago
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Job Description
Our client is searching for a proactive and skilled Lead Technical Support and Maintenance Specialist to join their fully remote team. This role is instrumental in ensuring the smooth operation and timely resolution of technical issues for our diverse range of equipment and systems. You will lead a team of support specialists, providing expert guidance and ensuring adherence to service level agreements (SLAs) in a virtual environment. As a fully remote position, this role demands excellent problem-solving skills, strong organizational abilities, and the capacity to manage and motivate a distributed team effectively. Your responsibilities will include overseeing the maintenance schedules for critical assets, diagnosing and troubleshooting complex technical problems, and developing preventative maintenance strategies. You will manage the inventory of spare parts, coordinate repair efforts, and ensure the availability of technical documentation and resources for the support team. Furthermore, you will contribute to the continuous improvement of support processes, implement best practices, and train junior technicians. The ideal candidate will possess a deep understanding of electromechanical systems, diagnostic tools, and troubleshooting methodologies relevant to our industry. Strong leadership, communication, and interpersonal skills are essential for guiding the team and liaising with other departments. Proficiency in helpdesk software and remote support tools is required. Experience in managing a remote technical support team is highly desirable. This is a fantastic opportunity to take on a leadership role within a growing organization, driving technical excellence and ensuring operational continuity from a remote setting. Our client is committed to providing a supportive and collaborative remote work culture, fostering professional growth and empowering team members to achieve their best.
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0
Remote Technical Support Engineer (Installation & Maintenance)
60400 Embu, Eastern
KES45000 Monthly
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Posted 1 day ago
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Job Description
Our client is seeking a highly skilled and dedicated Remote Technical Support Engineer specializing in installation and maintenance services. This role is pivotal in providing remote assistance and troubleshooting for our diverse range of technical equipment and systems. You will be the first point of contact for clients experiencing issues or requiring guidance on installation and upkeep. Your primary responsibility will be to diagnose technical problems accurately and efficiently, offering clear, concise, and actionable solutions via phone, email, and video conferencing.
The role demands a deep understanding of mechanical and electrical systems, as well as excellent diagnostic capabilities. You will guide customers through complex installation procedures, ensuring that all steps are followed correctly to achieve optimal performance. For maintenance issues, you will assist clients in performing routine checks, identifying potential failures, and guiding them through troubleshooting steps or recommending necessary repairs. This position requires extensive knowledge of our product lines and the ability to adapt to new technologies quickly. You will document all support interactions, resolutions, and recurring issues to contribute to our knowledge base and identify areas for product improvement. Collaboration with field service teams and engineering departments is essential to escalate complex problems and ensure timely resolution. The ideal candidate will possess exceptional communication skills, patience, and a strong customer-centric approach, coupled with a robust technical background. This fully remote position offers the flexibility to work from anywhere while contributing significantly to client satisfaction and operational efficiency. You will play a crucial role in ensuring our clients can effectively utilize and maintain our products with minimal downtime. Your ability to translate technical jargon into understandable language for a non-technical audience will be a key asset.
Location: This is a fully remote position, allowing you to work from anywhere.
Qualifications:
The role demands a deep understanding of mechanical and electrical systems, as well as excellent diagnostic capabilities. You will guide customers through complex installation procedures, ensuring that all steps are followed correctly to achieve optimal performance. For maintenance issues, you will assist clients in performing routine checks, identifying potential failures, and guiding them through troubleshooting steps or recommending necessary repairs. This position requires extensive knowledge of our product lines and the ability to adapt to new technologies quickly. You will document all support interactions, resolutions, and recurring issues to contribute to our knowledge base and identify areas for product improvement. Collaboration with field service teams and engineering departments is essential to escalate complex problems and ensure timely resolution. The ideal candidate will possess exceptional communication skills, patience, and a strong customer-centric approach, coupled with a robust technical background. This fully remote position offers the flexibility to work from anywhere while contributing significantly to client satisfaction and operational efficiency. You will play a crucial role in ensuring our clients can effectively utilize and maintain our products with minimal downtime. Your ability to translate technical jargon into understandable language for a non-technical audience will be a key asset.
Location: This is a fully remote position, allowing you to work from anywhere.
Qualifications:
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum of 5 years of experience in technical support, installation, or maintenance of complex systems.
- Proven ability to troubleshoot and diagnose hardware and software issues remotely.
- Strong understanding of electrical and mechanical principles.
- Excellent communication, interpersonal, and customer service skills.
- Proficiency in using remote diagnostic tools and ticketing systems.
- Ability to interpret technical manuals and schematics.
- Experience working with diverse clientele.
- Self-motivated with the ability to manage time effectively in a remote environment.
This advertiser has chosen not to accept applicants from your region.
1
Remote Technical Support Specialist - Installation & Maintenance
50100 Kakamega, Western
KES75000 Monthly
WhatJobs
Posted 2 days ago
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Job Description
Our client is seeking a dedicated and technically proficient Remote Technical Support Specialist to join their expanding Installation & Maintenance division. This role is integral to providing expert assistance to clients experiencing technical issues with our products and services. As a remote-first organization, we leverage cutting-edge technology to deliver exceptional support from anywhere. You will be the first point of contact for troubleshooting, guiding users through installation, configuration, and maintenance procedures.
The ideal candidate will possess a strong understanding of technical systems, troubleshooting methodologies, and customer service best practices. You will diagnose hardware and software problems, meticulously document issues, and escalate complex cases to senior engineers when necessary. Your ability to clearly communicate technical information to non-technical users is paramount. This role involves actively listening to customer concerns, providing timely and effective solutions, and ensuring a high level of customer satisfaction. You will be responsible for maintaining detailed support logs and contributing to our knowledge base with solutions to common problems.
Key responsibilities include:
This is a fully remote position, offering the flexibility to work from your preferred location. We require candidates with a technical diploma or degree in a related field, or equivalent work experience. Proven experience in a technical support role, particularly with installation and maintenance procedures, is essential. Excellent problem-solving abilities, strong interpersonal skills, and proficiency in using support ticketing systems are a must. Join our team and contribute to delivering outstanding technical support in a collaborative, remote environment.
The ideal candidate will possess a strong understanding of technical systems, troubleshooting methodologies, and customer service best practices. You will diagnose hardware and software problems, meticulously document issues, and escalate complex cases to senior engineers when necessary. Your ability to clearly communicate technical information to non-technical users is paramount. This role involves actively listening to customer concerns, providing timely and effective solutions, and ensuring a high level of customer satisfaction. You will be responsible for maintaining detailed support logs and contributing to our knowledge base with solutions to common problems.
Key responsibilities include:
- Providing remote technical assistance and support for product installations and maintenance.
- Diagnosing and resolving hardware, software, and network issues.
- Guiding customers through step-by-step solutions over the phone, email, or chat.
- Documenting all troubleshooting and resolution actions accurately in the support system.
- Escalating unresolved issues to appropriate internal teams or senior technical staff.
- Identifying trends in support requests and reporting them to product development teams.
- Maintaining a high degree of customer service for all support queries.
- Contributing to the creation and updating of technical documentation and FAQs.
- Troubleshooting and managing remote access tools effectively.
- Staying up-to-date with product updates and technical advancements.
This is a fully remote position, offering the flexibility to work from your preferred location. We require candidates with a technical diploma or degree in a related field, or equivalent work experience. Proven experience in a technical support role, particularly with installation and maintenance procedures, is essential. Excellent problem-solving abilities, strong interpersonal skills, and proficiency in using support ticketing systems are a must. Join our team and contribute to delivering outstanding technical support in a collaborative, remote environment.
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2
Remote Technical Support Engineer - Installation & Maintenance
20100 Nyeri Town
KES72000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking a highly skilled Remote Technical Support Engineer specializing in Installation & Maintenance to join their distributed technical support team. This is a fully remote position, meaning you will provide essential support and troubleshooting services to clients and field technicians from your home office. The role involves diagnosing and resolving complex technical issues related to installation processes and ongoing maintenance of various systems and equipment. You will act as a crucial escalation point, offering expert advice and guidance through remote channels, including phone, email, and video conferencing. Responsibilities include documenting technical issues and solutions, developing troubleshooting guides and FAQs, training remote support staff, and collaborating with engineering teams to identify product improvements. A strong understanding of network infrastructure, hardware, and software related to the installation and maintenance domain is essential. The ability to explain technical concepts clearly to both technical and non-technical audiences is critical. This is an excellent opportunity for a proactive problem-solver who excels in a remote work setting and is passionate about ensuring seamless operation of our client's products and services for customers in the **Nyeri, Nyeri, KE** region and beyond.
Qualifications:
Qualifications:
- Bachelor's degree in Engineering (Mechanical, Electrical, Computer), Information Technology, or a related technical field.
- Minimum of 4 years of experience in technical support, installation, or maintenance, with a strong focus on remote problem-solving.
- In-depth knowledge of troubleshooting methodologies for hardware and software systems.
- Familiarity with diagnostic tools and remote access software.
- Excellent communication and customer service skills, adapted for a remote environment.
- Ability to interpret technical manuals, schematics, and blueprints.
- Strong analytical and problem-solving capabilities.
- Experience in training or mentoring junior technical staff is a plus.
- Self-starter with the ability to manage time effectively and work autonomously.
This advertiser has chosen not to accept applicants from your region.
3
Remote Technical Support Specialist (Installation & Maintenance)
00200 Ngong
KES60000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client is seeking a dedicated and skilled Remote Technical Support Specialist to provide expert assistance for installation and maintenance issues. This role is entirely remote, requiring you to deliver top-tier support to clients and field technicians across various geographical locations. Your primary responsibilities will include diagnosing complex technical problems, guiding users through troubleshooting procedures, and offering solutions for hardware and software installations and repairs. You will be a key point of contact for resolving critical issues, ensuring minimal downtime for our customers. The ideal candidate possesses a strong understanding of technical documentation, excellent communication skills, and a patient, customer-centric approach. Experience with remote diagnostic tools and ticketing systems is essential. You will collaborate closely with engineering and product development teams to report recurring issues and contribute to product improvements. This position demands the ability to interpret technical schematics, follow detailed step-by-step instructions, and effectively explain technical concepts to non-technical users. We are looking for individuals who are proactive in identifying potential problems and recommending preventive maintenance strategies. A commitment to providing exceptional service and a passion for technology are paramount. You will be instrumental in maintaining high levels of customer satisfaction by resolving issues efficiently and professionally. This remote role offers the flexibility to work from home while making a significant impact on our client's operations. You will be expected to maintain accurate records of support interactions and resolutions. Continuous learning and staying updated with the latest technological advancements in our field are critical for success. If you are a problem-solver with a knack for technology and thrive in a remote work setting, this opportunity is perfect for you. You will be part of a supportive team dedicated to ensuring our products and services function flawlessly for our clients worldwide.
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4
Remote Technical Support Specialist - Installation & Maintenance
01000 Makongeni
KES96000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client is looking for a skilled and dedicated Remote Technical Support Specialist to join their growing team, focusing on installation and maintenance services. This is a fantastic opportunity for a technically proficient individual who thrives in a remote work environment and enjoys troubleshooting complex issues. You will be responsible for providing first-line technical support to clients experiencing difficulties with installations, configurations, and ongoing maintenance of our client's products and services. This role involves diagnosing problems, guiding users through step-by-step solutions, and escalating complex issues to higher-tier support when necessary. A deep understanding of hardware and software installations, network configurations, and routine maintenance procedures is essential. You will be expected to document all support interactions, resolutions, and feedback in the ticketing system to build a comprehensive knowledge base. Excellent problem-solving abilities, clear communication, and patience are paramount, as you will be interacting with a diverse range of clients, some of whom may not be technically savvy. This position requires a self-starter who can manage their workload effectively, prioritize tasks, and work independently with minimal supervision, all from the comfort of their home office. We value individuals who are proactive in identifying potential issues and suggesting improvements to our client's support processes and documentation. The ideal candidate will possess strong analytical skills and a passion for technology, with a commitment to providing exceptional customer service. Continuous learning and staying updated with product advancements will be a key aspect of this role. You will be part of a supportive virtual team, with opportunities for professional development and career advancement within the company. This role requires a dedicated professional who can ensure our clients' systems are running smoothly and efficiently, regardless of their physical location.
Responsibilities:
Responsibilities:
- Provide remote technical support for installation and maintenance issues.
- Diagnose and troubleshoot hardware, software, and network problems.
- Guide customers through installation, setup, and configuration processes.
- Perform routine maintenance checks and advise on best practices.
- Document all support requests, troubleshooting steps, and resolutions in the ticketing system.
- Escalate complex issues to senior technical staff when necessary.
- Contribute to the development and improvement of support documentation and knowledge base articles.
- Maintain a high level of customer satisfaction through effective problem-solving and communication.
- Stay updated on product changes, updates, and new technologies.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Proven experience in a technical support or similar role.
- Strong knowledge of operating systems, networking, and common software applications.
- Experience with installation and maintenance procedures for IT equipment.
- Excellent problem-solving and analytical skills.
- Proficient in using remote support tools and ticketing systems.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly.
- Ability to work independently and manage time effectively in a remote environment.
- Customer-focused attitude with a commitment to providing excellent service.
- Relevant certifications (e.g., CompTIA A+, Network+) are a plus.
- Familiarity with CRM systems is beneficial.
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5
Lead Remote Technical Support Engineer (Installation & Maintenance)
20200 Kapsuser
KES150000 Annually
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Posted today
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Job Description
Our client is looking for a Lead Remote Technical Support Engineer to oversee and manage a team dedicated to the installation and maintenance of complex systems. This is a fully remote position, offering the flexibility to work from anywhere. You will be the primary point of contact for escalated technical issues, providing advanced troubleshooting and resolution for a variety of equipment and software. Your responsibilities will include developing and documenting standard operating procedures for remote support, training junior technicians, and ensuring timely and effective resolution of all client-reported problems. You will also play a crucial role in analyzing support data to identify recurring issues and implement preventative measures. This involves collaborating with engineering and product teams to provide feedback on product design and reliability, aiming to improve the overall installation and maintenance experience. The ideal candidate possesses deep technical knowledge in the relevant installation and maintenance domains, coupled with exceptional problem-solving and communication skills. You must be adept at guiding clients and team members through complex technical procedures remotely. Experience in team leadership and project management is essential. You will be responsible for monitoring team performance, conducting regular performance reviews, and fostering a collaborative and supportive remote work environment. This role demands a proactive approach to identifying potential system failures and developing proactive maintenance strategies. We expect a strong understanding of diagnostic tools and techniques, as well as the ability to quickly learn and master new technologies. The successful candidate will be a self-starter, capable of managing their workload efficiently and prioritizing tasks effectively in a fast-paced, remote setting. Your leadership will be key in maintaining high standards of technical support and customer satisfaction for our client's installed base of equipment and systems, ensuring operational uptime and longevity through expert remote guidance and proactive intervention.
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6
Remote Senior Technical Support Specialist - Installation & Maintenance
01000 Makongeni
KES120000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client, a leading provider of advanced industrial equipment and systems, is seeking a highly skilled and experienced Senior Technical Support Specialist to join their team in a fully remote capacity. This crucial role focuses on providing expert remote support for the installation, configuration, and maintenance of complex machinery and systems. The successful candidate will be responsible for diagnosing and resolving technical issues reported by field technicians and clients, often involving intricate electromechanical and software components. You will guide on-site personnel through troubleshooting steps, provide detailed documentation, and develop best practices for installation and maintenance procedures. This position requires a deep understanding of mechanical, electrical, and control systems, as well as strong diagnostic and problem-solving abilities. You will also contribute to the development of technical manuals, training materials, and knowledge base articles to empower support teams and end-users. The ideal candidate will possess excellent communication and interpersonal skills, enabling clear and effective instruction delivery in a remote setting. A proven track record of providing high-level technical support for industrial equipment, preferably in sectors such as manufacturing, automation, or heavy machinery, is essential. Experience with remote diagnostic tools, video conferencing, and digital collaboration platforms is mandatory. This is a fully remote role, offering the flexibility to work from anywhere while supporting installations and maintenance activities related to Thika, Kiambu, KE . You will be instrumental in ensuring the optimal performance and longevity of our client's products, minimizing downtime and maximizing customer satisfaction through expert remote assistance. This is an exceptional opportunity for a technically adept professional to leverage their expertise in a challenging and rewarding remote environment, driving service excellence and contributing to operational efficiency.
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7
Senior Technical Support Engineer (Remote) - Installation & Maintenance
30100 Tuwan
KES105000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a leader in Installation & Maintenance services, is actively seeking a highly skilled Senior Technical Support Engineer to join their fully remote technical team. This role is critical for providing advanced remote support, troubleshooting, and guidance for complex installation and maintenance projects. You will be the primary point of contact for escalating technical issues, offering in-depth diagnostic assistance, and ensuring the smooth operation of client systems and equipment. The ideal candidate will possess a strong foundation in mechanical, electrical, or a related technical field, coupled with exceptional problem-solving abilities. Your responsibilities will include analyzing technical problems reported by field technicians and clients, developing clear and concise solutions, and documenting troubleshooting procedures. You will utilize remote access tools, diagnostic software, and virtual collaboration platforms to support teams across various locations. This is an exciting opportunity to leverage your expertise in a fully remote setting, contributing to the efficiency and success of installation and maintenance operations nationwide. You will be responsible for training and mentoring junior support staff, developing knowledge base articles, and identifying recurring technical issues for proactive resolution. Strong understanding of preventative maintenance strategies and system diagnostics is essential. Excellent communication skills are vital for conveying technical information to both technical and non-technical audiences remotely. This role requires a proactive and customer-focused individual with a passion for resolving complex technical challenges. A Bachelor's degree in Engineering (Mechanical, Electrical, or relevant field) or a related technical discipline is required. A minimum of 6 years of progressive experience in technical support, installation, or maintenance roles, with demonstrated expertise in diagnosing and resolving complex issues, is essential. Proven experience with diagnostic tools, schematics, and technical manuals is mandatory. Familiarity with remote support technologies and CRM systems is a significant advantage. Ability to work independently and manage time effectively in a remote environment is paramount. This position is based in **Eldoret, Uasin Gishu, KE**, but functions as a completely remote role.
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8
Senior Industrial Equipment Installation & Maintenance Technician (Remote - Technical Support Focus)
40100 Kisumu
KES65000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for a highly experienced Senior Industrial Equipment Installation & Maintenance Technician with a strong focus on remote technical support. This role is entirely remote, enabling you to leverage your expertise to assist clients and field technicians globally. You will provide advanced technical guidance, troubleshooting, and support for the installation, operation, and maintenance of complex industrial machinery. The ideal candidate possesses exceptional diagnostic skills, a deep understanding of mechanical and electrical systems, and excellent communication abilities to guide others remotely.
Key Responsibilities:
Key Responsibilities:
- Provide remote expert-level technical support for the installation, commissioning, and ongoing maintenance of industrial equipment.
- Diagnose and troubleshoot complex mechanical, electrical, and operational issues via phone, video conferencing, and remote diagnostic tools.
- Develop and update technical documentation, including installation guides, troubleshooting manuals, and best practice guides for remote use.
- Train and mentor field service technicians and customer personnel on equipment operation, maintenance procedures, and troubleshooting techniques through virtual sessions.
- Analyze equipment performance data to identify trends, potential failure points, and opportunities for preventative maintenance.
- Collaborate with engineering and product development teams to provide feedback on equipment design and functionality based on field and remote support experiences.
- Manage support tickets, ensuring timely resolution and high levels of customer satisfaction.
- Develop and maintain a knowledge base of common issues and their solutions.
- Advise on the proper use and upkeep of equipment to maximize longevity and minimize downtime.
- Stay current with technological advancements in industrial equipment and remote support methodologies.
- Associate's or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related field, or equivalent vocational training and experience.
- Minimum of 8 years of hands-on experience in the installation, maintenance, and repair of industrial machinery.
- Proven expertise in diagnosing and resolving complex mechanical and electrical faults.
- Strong understanding of hydraulic, pneumatic, and control systems.
- Excellent technical aptitude and the ability to interpret complex schematics, blueprints, and technical manuals.
- Exceptional remote communication and interpersonal skills, with the ability to clearly explain technical procedures to individuals with varying levels of expertise.
- Proficiency in using remote diagnostic tools, video conferencing software, and other virtual collaboration platforms.
- Experience with predictive maintenance techniques is a significant advantage.
- Ability to work independently and manage workload effectively in a remote environment.
- Strong problem-solving skills and a customer-centric approach.
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9