4,441 Team Support jobs in Kenya

Job Title – Assistant Admin

Location:
Gitaru, Kikuyu Area, Kiambu County, Kenya

Application Deadline:
18
th
September 2025

Start Date:
Immediate

Our client is a fast-growing Internet Service Provider (ISP) based in Kiambu County. With a dedicated technical team and an expanding customer base, they are committed to delivering reliable internet solutions, maintaining operational efficiency, and providing exceptional customer service.

We are looking for a proactive and detail-oriented
Assistant Admin
to join their team. The ideal candidate will support daily operations, manage documentation, coordinate internal communications and assist with logistics and customer interactions to ensure smooth and efficient business operations.

Key Responsibilities

· Manage and update internal documents including client records and service request logs.

· Schedule meetings, appointments, and maintain team calendars.

· Handle incoming communication—calls, emails, and correspondence.

· Maintain organized filing systems (digital and physical).

· Support data entry and generate reports using Microsoft Excel.

· Assist with CRM updates and cross-team coordination.

· Track technician schedules and provide administrative support to the technical team.

· Coordinate follow-ups on service tickets and support customer communication.

Qualifications & Requirements

· Diploma in Business Administration, Office Management, IT, or a related field.

· Minimum 1 year of administrative or office support experience.

· Proficiency in
Microsoft Excel
—including data entry, formulas, and formatting.

· Experience with CRM systems (e.g., Zoho, HubSpot, Salesforce) is essential.

· Excellent organization and time management skills.

· Strong communication skills—written and verbal.

· High level of accuracy and attention to detail.

· Ability to multitask and work with minimal supervision.

· Residing in or near Kiambu County (or willing to relocate).

How to Apply

If you meet the above qualifications and are ready to join a fast-growing ISP, send your
CV and a brief cover letter
to

with the subject line:

"Application –Assistant Admin"

Deadline:
18
th
September 2025

• Managing the reception area and greeting visitors.
• Handling incoming and outgoing correspondence, including emails, calls, and mail.
• Coordinating meeting schedules, appointments, and travel arrangements for executives.
• Preparing reports, presentations, and other documents as required.
• Maintaining office supplies inventory and managing vendor relationships.
• Organizing and maintaining filing systems, both physical and digital.
• Assisting with event planning and execution.
• Providing administrative support to various departments as needed.
• Implementing and maintaining office policies and procedures.
• Ensuring the office environment is tidy, organized, and conducive to productivity.

• A High School Diploma or equivalent is required; an Associate's or Bachelor's degree in a relevant field is a plus.
• Minimum of 3 years of experience in an administrative or office management role.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other office software.
• Excellent organizational and time management skills with the ability to multitask.
• Strong written and verbal communication skills.
• Discretion and professionalism in handling confidential information.
• Proactive attitude and ability to work independently with minimal supervision.
• Experience in executive support is highly desirable.

• Manage and organize digital filing systems and document control.
• Coordinate virtual meetings, including scheduling, preparing agendas, and taking minutes.
• Manage email correspondence and prioritize communications for the management team.
• Assist with travel arrangements and expense reporting for remote team members.
• Maintain and update company databases and contact lists.
• Procure and manage office supplies and equipment (for remote workers).
• Onboard new remote employees, ensuring they have the necessary resources and information.
• Provide general administrative support to various departments as needed.
• Handle inquiries from clients and internal stakeholders professionally.
• Implement and improve administrative processes for greater efficiency.
• Liaise with vendors and service providers.
• Assist with event planning for virtual team gatherings or client interactions.
• Maintain an organized and accessible digital environment for all team members.

• High school diploma or equivalent; Associate's or Bachelor's degree in Business Administration or a related field is a plus.
• Minimum of 3 years of experience in an administrative, office management, or executive assistant role.
• Exceptional organizational and time-management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
• Experience with video conferencing tools (e.g., Zoom, Google Meet, Microsoft Teams).
• Excellent written and verbal communication skills.
• Ability to work independently with minimal supervision and manage multiple priorities.
• Strong problem-solving abilities and a proactive approach to tasks.
• Discretion and ability to handle confidential information.
• Comfortable working in a fully remote environment with a reliable internet connection.
• Candidates residing in or near Machakos, Machakos, KE are encouraged to apply, but the role is strictly remote.

About
At , we believe every person should be able to access support—no matter where they live. Our platform powers chat services on WhatsApp for organisations delivering health and wellbeing services at scale across the Global South.

We've helped global leaders like WHO, and national health departments (South Africa, India, Brazil) transform access to care. Now we're scaling our work with for-profit health companies that are redefining how healthcare is delivered—digitally, affordably, and at scale.

We're a small, global and remote team, from Cambodia to Colombia and everywhere in between. We deeply care about our customers. Transparency and openness are key to us, where everyone is able to voice and contribute to decisions — big or small. We value a good work-life balance, kindness, empathy and caring about humans.

Role Overview

We're seeking Support Engineer in the EMEA timezone to join our team. You will reporting directly to our Technical Customer Success Manager. Your everyday work will directly help organisations have life-improving conversations, globally. Your day-to-day will include solving complex technical queries from customers, including communication with internal team mates as well as externally with technical members of our customers.

Sounds like the next role for you? Apply with your resume and cover letter telling us why you're interested in working with us.

What You'll Do

While startup roles often expand beyond their initial scope, we've outlined the core responsibilities as follows:

• Provide technical support to customers, addressing and resolving complex issues to ensure timely resolution.
• Provide operational support for customers ensuring stability on their chat services.
• Manage and prioritise escalated issues from the customer support team.
• Write tests and automate QA processes for diagnosed issues.
• Work closely with Product engineering teams to ensure critical issues are addressed promptly.
• Lead the resolution of major incidents affecting customers.
• Conduct thorough root cause analysis for recurring issues and incidents and implement solutions to prevent future occurrences.
• Based on types of bugs and issues faced, provide feedback to the product team on how the product can be improved and develop QA processes to catch similar issues in the future.
• Share knowledge and best practices to improve the overall effectiveness of the technical support team.
• Write documentation and how-to guides for internal understanding as well as contribute to.

What We're Looking For

We're seeking an independent, optimistic problem-solver who can manage multiple priorities and is genuinely passionate about social impact and mission-driven work.

• You are excited about using your skills to have a positive social impact.
• A degree in Computer Science or Engineering, or equivalent experience.
• At least 2 years experience as a developer with expertise in Elixir, LiveView, Python, Javascript, React, GraphQL, and PostgreSQL or other similar technologies.
• You love to help customers and make things better. You do that best by debugging, troubleshooting and fixing complex technical issues.
• You love to automate and systemise how things are done.
• You are a resilient and flexible person, and are excited to work in a small, remote team with a diverse and global customer base.
• The ability to communicate in another language is useful, but not a hard requirement.

What We Offer

• Remote-work with some in-person touch points
• "Calm Fridays": most Fridays we only work for half a day and leave the rest of the day to our personal lives
• 4 weeks of PTO (personal time off) + all the public holidays in your country of residence
• Stock options
• Yearly company-wide retreats in beautiful places around the world

Apply with and tell us why you're interested in working with