659 Team Services jobs in Kenya

• Oversee and manage all aspects of remote administrative operations.
• Develop and implement efficient administrative policies and procedures.
• Manage vendor relationships and negotiate contracts for services and supplies.
• Coordinate facility-related needs and maintenance remotely.
• Lead and mentor a remote administrative team, setting clear objectives.
• Manage the administrative budget and control expenses effectively.
• Ensure compliance with company policies and relevant regulations.
• Streamline administrative processes to enhance efficiency and productivity.
• Oversee records management and information systems.
• Provide comprehensive administrative support to senior management and various departments.

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 5 years of experience in administrative management or office management.
• Proven experience in managing remote teams and operations.
• Strong understanding of office operations, supply chain, and vendor management.
• Excellent leadership, organizational, and communication skills.
• Proficiency in MS Office Suite and virtual collaboration platforms (e.g., Zoom, Teams).
• Strong financial acumen and budget management experience.
• Ability to multitask, prioritize, and manage time effectively in a remote setting.
• Problem-solving skills and a proactive approach to challenges.
• Experience in implementing administrative technology solutions is a plus.

• Direct and manage the day-to-day operations of administrative services, ensuring efficiency and effectiveness.
• Develop, implement, and enforce organizational policies and procedures related to administrative operations.
• Manage departmental budgets, forecasting expenses and ensuring cost-effective resource utilization.
• Oversee vendor management, including selection, negotiation, and performance monitoring for services such as facilities, supplies, and IT support.
• Lead, mentor, and develop a team of administrative staff, fostering a positive and productive work environment.
• Implement and manage technology solutions to automate and optimize administrative processes.
• Ensure compliance with all relevant regulations and industry best practices.
• Develop and manage key performance indicators (KPIs) for administrative operations, reporting on performance to senior management.
• Drive continuous improvement initiatives to enhance operational efficiency and service quality.
• Manage office space planning, equipment, and resource allocation where applicable, even in a remote context.

• Develop and implement efficient operational policies and procedures for administrative services, ensuring alignment with organizational objectives.
• Oversee the coordination of virtual office management, including equipment procurement, maintenance, and IT support liaison.
• Manage relationships with external vendors and service providers, negotiating contracts and ensuring service level agreements are met.
• Develop and manage the administrative budget, identifying cost-saving opportunities and ensuring fiscal responsibility.
• Implement and maintain effective systems for record-keeping, document management, and information flow.
• Supervise and mentor administrative support staff, fostering a high-performance team culture.
• Ensure compliance with all relevant legal, regulatory, and company policies.
• Lead projects related to process improvement, technology adoption, and operational enhancements.
• Serve as a key point of contact for internal departments regarding administrative needs and support.
• Proactively identify potential operational risks and develop mitigation strategies.
• Conduct regular reviews of operational performance and implement necessary adjustments.
• Develop and manage onboarding processes for new administrative hires.
• Champion best practices in administrative management and operational excellence.
• Coordinate travel arrangements and logistics as needed for key personnel.
• Contribute to strategic planning initiatives from an operational perspective.

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 7 years of progressive experience in operations management, with a significant focus on administrative functions.
• Proven experience in managing budgets and negotiating with vendors.
• Strong understanding of IT support coordination and virtual office management principles.
• Demonstrated success in implementing process improvements and operational efficiencies.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in project management and organizational tools.
• Exceptional analytical and problem-solving abilities.
• Highly organized, detail-oriented, and capable of managing multiple priorities in a remote setting.
• Ability to work independently, take initiative, and drive results.
• Experience with HR coordination and onboarding processes is a plus.

• Coordinate daily cleaning activities and schedules for cleaning staff.
• Supervise and manage cleaning teams, ensuring efficient task completion.
• Conduct regular inspections of facilities to maintain high standards of cleanliness and hygiene.
• Ensure compliance with all health, safety, and sanitation regulations.
• Manage inventory of cleaning supplies and equipment, ensuring adequate stock levels.
• Identify and implement improvements to cleaning processes and procedures.
• Train and onboard new cleaning staff on best practices and safety protocols.
• Liaise with site managers to address specific cleaning needs and concerns.
• Maintain records of cleaning activities, staff performance, and supply usage.
• Monitor and control costs related to cleaning supplies and services.

• High school diploma or equivalent; certification in Hospitality Management or a related field is a plus.
• Minimum of 3 years of experience in cleaning supervision or coordination.
• Experience in managing cleaning staff and operations.
• Knowledge of cleaning chemicals, equipment, and sanitation best practices.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• Ability to effectively manage and motivate teams remotely.
• Attention to detail and a commitment to maintaining high standards.
• Proficiency in basic inventory management.
• Ability to conduct virtual inspections and provide feedback.

Role: PROVIDER SERVICES SUPERVISOR - VOICE
Level: Supervisor
Reporting Line: Provider Services Assistant Manager
Customer Type: Maxicare Providers and Members
Position Accountability Statement
The Provider Services Supervisor - Voice plays a critical role in ensuring the smooth functioning of the Voice performance and has a direct impact on the efficiency of the overall team's processes. This will improve service delivery, uphold the quality and reliability of our services for Maxicare members, and support our Partner Providers.

Responsibility Highlights
The following broad responsibility statements are representative of the basic expectations about the role or function. Depending on business needs and exigencies, these responsibility statements may be modified. Critical to any leadership function is the need to demonstrate flexibility and agility in adapting to the changing requirements of the business.

• Minimal to zero supervision to review, evaluate, and process Letters of Authorization (LOA) following established procedures and professionally explain coverage and non-coverage details during member's availment
• Analyze escalations and address concerns related to internal and external partners regarding eligibility, coverage (professional fees, miscellaneous & etc.) and procedures within the standard turn-around time.
• Offer first-hand solutions for captured complaints and endorse to internal departments (MRG, UEF, Sales) as necessary.
• Works directly with the immediate superior in meeting the team and company's common goal. Prepare and submit reports ensuring that data is accurate and comprehensive.
• Can execute various campaigns and tasks as needed during manpower shortages, business continuity planning (BCP) events, or when service level agreements (SLA) for other teams or sub-units are critically low, ensuring operations remain smooth and responsive to immediate demands

Desired Skills And Competencies

• Strong Communication Skills: Strong verbal and written communication skills to explain coverage, handle inquiries, and liaise with various stakeholders effectively.
• Customer Service Oriented: Focus on providing excellent service, including handling inquiries and complaints with professionalism and empathy. Understanding Maxicare products and account's benefits and coverages.
• Problem-Solving Abilities: Capacity to assess situations and escalate complex cases appropriately, while providing first-hand solutions when possible.
• Organizational Skills and Technical Proficiency: Proficiency in managing multiple tasks, prioritizing effectively, and ensuring accurate documentation and filing of transactions. Experience with CRM systems (like Salesforce) and telephony systems (like Genesys) for managing customer interactions.
• Adaptability: Willingness to adjust to changing circumstances, especially during business continuity planning or manpower shortages.
• Confidentiality and Ethics: Commitment to maintaining patient confidentiality and adhering to ethical standards in all operations.

Professional Qualification

• A Bachelor's degree in a Healthcare or Medical-related field is preferred. Alternatively, candidates with at least 3 years of college education with a minimum of 2 years experience in the Customer Service, or work experience in the medical field.
• Excellent verbal and written communication skills.
• Proficient in data entry and transaction processing with attention to detail.
• Proficient in using Google Applications (Gmail, GSheets, GSlides & etc.).

Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description
To provide comprehensive and accurate investigation, diagnosis and resolution of all high touch client inquiries, requests, compliments and complaints to maintain positive client experience and minimise risk and losses to Corporate & Investment Banking.

Qualifications
Type of Qualification:
First degree

Experience Required
Service Management
3-4 years

• Proficient general client services and / or support capability with some technical experience.
• Client relationship experience preferred .
• Basic knowledge and / or exposure to banking products and services

Additional Information

Behavioural Competencies

• Embracing Change
• Interacting with People
• Inviting Feedback
• Making Decisions
• Team Working
• Understanding People
• Upholding Standards

Technical Competencies:

• Active Listening
• Client Servicing
• Continuous Improvement
• Data Analysis
• International Market Knowledge
• Product and Services Knowledge
• Query Resolution
• Root Cause Analysis

Company Description

Lulek Capital Management Ltd offers comprehensive investment and insurance services with a deep commitment to helping individuals and businesses achieve their financial goals. The company blends expertise, innovation, and personalization to deliver exceptional value. With a mission to empower clients with the knowledge and solutions needed to build and protect their financial futures, Lulek Capital offers a range of investment products and strategies, including retirement planning and wealth management. Additionally, the company provides insurance solutions encompassing life, health, and property insurance to safeguard what matters most to clients.

Role Description

This is a full-time on-site role for a Financial Services Advisor located in Nairobi County, Kenya. The Financial Services Advisor will be responsible for providing financial planning, retirement planning, and investment advisory services to clients. Key tasks include analyzing clients' financial situations, offering financial advice, developing personalized financial strategies, and managing investment portfolios. The advisor will also be responsible for maintaining client relationships, conducting regular reviews, and staying updated on financial market trends and products.

Qualifications

• Expertise in Financial Planning and Retirement Planning
• Strong background in Finance and Investments
• Experience in providing Financial Advisory services
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Relevant certifications such as CFP (Certified Financial Planner) or CFA (Chartered Financial Analyst) are a plus
• Bachelor's degree in Finance, Economics, Business Administration, or a related field
• Experience in the financial services industry is highly desirable